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2021 Tesla Model Y Instructions for Transporters
DO NOT TRANSPORT WITH WHEELS ON THE GROUND
The motors in Model Y generate power when the wheels spin. Always transport Model Y with all four tires off the ground. Ensure that the tires are unable to spin at any time during transport.
Warning
NEVER TRANSPORT YOUR VEHICLE WITH THE TIRES IN A POSITION WHERE THEY CAN SPIN. DOING SO CAN LEAD TO SIGNIFICANT DAMAGE AND OVERHEATING. IN RARE CASES EXTREME OVERHEATING MAY CAUSE THE SURROUNDING COMPONENTS TO IGNITE.
Do not transport Model Y using any method that is not specified by Tesla. Adhere to the instructions provided in the following sections and observe all warnings and cautions provided. Damage caused by improper transporting of your vehicle is not covered by the warranty.
Note
Tesla is not liable or responsible for reimbursing services not dispatched through Tesla Roadside Assistance.
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the recommended method of transporting Model Y. The vehicle can face either direction when using a flatbed.
If Model Y must be transported without a flatbed truck, then wheel lifts and dollies must be used to ensure that all four wheels are off of the ground. This method may only be used for a maximum of 35 miles (55 km), and must not exceed the manufacturer speed rating of the dollies. With this method, Tesla recommends the vehicle facing forward so that the front wheels are lifted and the rear wheels are on dollies.
CAUTION
Enable Transport Mode (see Activate Transport Mode) before winching Model Y onto a flatbed truck (see Pull Onto Flatbed Truck From Front and Pull Onto Flatbed Truck From Rear). If Transport Mode is not available or the touchscreen is not accessible, self-loading dollies or tire skates must be used to load the vehicle into the approved transportation position. Tesla is not responsible for any damage caused by or during the transport of Model Y, including personal property damage or damage caused by using self-loading dollies or tire skates.
Note
Transport Mode is only intended to allow for winching Model Y onto a flatbed truck or repositioning the vehicle out of a parking space. While in Transport Mode, the tires are allowed to rotate slowly (under 3 mph or 5 km/h) and for a very short distance (less than 30 feet or 10 meters). See Activate Transport Mode. Exceeding these boundaries can lead to significant damage and overheating that is not covered by the warranty.
Warning
Model Y is equipped with high voltage components that may be compromised as a result of a collision (see High Voltage Components). Before transporting Model Y, it is important to assume these components are energized. Always follow high voltage safety precautions (wearing personal protection equipment, etc.) until emergency response professionals have evaluated the vehicle and can accurately confirm that all high voltage systems are no longer energized. Failure to do so may result in serious injury.
Activate Transport Mode
Transport Mode keeps the parking brake disengaged while winching Model Y onto a flatbed truck. When active, Transport Mode displays a message indicating that the vehicle will remain free-rolling. To enable Transport Mode:
- Low voltage power is required. You will be unable to use the touchscreen to activate Transport Mode if Model Y has no power.
- Model Y must detect a key. Transport Mode is available only when a key is detected.
To activate Transport Mode:
- Ensure Model Y is in Park.
- Chock the tires or make sure Model Y is secure.
- Press and hold the brake pedal, then on the touchscreen, touch . The touchscreen displays a message reminding you how to properly transport Model Y.
- Press and hold the Transport Mode button until it turns blue. Model Y is now free-rolling and can slowly be rolled (no faster than walking speed) or winched.
To cancel Transport Mode, shift Model Y into Park.
Note
If your vehicle is equipped with a low voltage Lead-Acid Battery (see Jump Starting the Low Voltage Battery): Transport Mode may cancel if Model Y loses low voltage power after Transport Mode is enabled.
CAUTION
If the electrical system is not working, and you therefore cannot use the touchscreen to activate Transport Mode, use self-loading dollies or tire skates. Before doing so, always check the manufacturer’s specifications and recommended loading capacity.
Pull Onto Flatbed Truck From Front
Note
If Model Y has no low voltage power, you need an external low voltage power supply to open the hood or use the touchscreen.
CAUTION
To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the chassis, frame, or suspension components to pull the vehicle can result in damage.
- Locate the tow eye. The tow eye is located in the front trunk.
- Release the front tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pulling the raised section toward you.
NoteThe front tow eye cover is connected to the vehicle’s black negative (-) terminal.
- Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
- Attach the winch cable to the tow eye.
CAUTIONBefore pulling, make sure the tow eye is securely tightened.
- Activate Transport Mode.
- Pull Model Y slowly onto the flatbed truck.
Pull Onto Flatbed Truck From Rear
Note
If Model Y has no low voltage power, you need an external low voltage power supply to open the hood or use the touchscreen.
CAUTION
To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using the chassis, frame, or suspension components to pull the vehicle can result in damage.
- Locate the tow eye. The tow eye is located in the front trunk.
- Release the rear tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pulling the raised section toward you.
NoteVehicles equipped with a hitch receiver cannot be pulled from the rear tow eye. Use the tow bar or hitch receiver only to pull the vehicle to a safe location, such as onto a flatbed truck. Do not transport the vehicle with wheels on the ground.
- Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.
- Attach the winch cable to the tow eye.
CAUTIONBefore pulling, make sure the tow eye is securely tightened.
- Activate Transport Mode.
- Pull Model Y slowly onto the flatbed truck.
Secure the Tires
The vehicle’s tires must be secured onto the truck using the eight-point tie-down method:
- Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
- Do not place tie-down straps over the body panels or through the wheels.
CAUTION
Attaching the tie-down straps to the chassis, suspension or other parts of the vehicle’s body may cause damage.
Jump Starting the Low Voltage Battery
If jump starting Model Y using another vehicle, refer to that vehicle manufacturer’s instructions. The following instructions assume you are using an external low voltage power supply (such as a portable jump starter).
Vehicles manufactured in Shanghai after approximately October 2021, and Fremont after approximately December 2021, are equipped with a Lithium-Ion low voltage battery. Vehicles with a low voltage Lithium-Ion battery will have a jump post on the cowl, next to the HEPA filter gasket (if equipped with a HEPA filter).
CAUTION
Model Y cannot be used to jump start another vehicle. Doing so can result in damage.
CAUTION
Avoid short circuits when jump starting Model Y. Connecting cables to the wrong terminals, touching leads together, etc., can result in damage to Model Y.
Jump Starting the Low Voltage (Lead-Acid) Battery
- Open the hood (see Opening Hood with No Power).
- Remove the maintenance panel by pulling it upwards to release the trim clips that hold it in place.
- If equipped with a HEPA filter, carefully fold the HEPA filter gasket towards the front of the vehicle to gain access to the low voltage battery.
NoteSpace to access the low voltage battery is limited. Consider removing the push clips from the rear cowl to improve accessibility.
- Connect the low voltage power supply’s red positive (+) cable to the red positive (+) terminal on the low voltage battery.
CAUTIONTo avoid damaging Model Y, do not allow the positive cable to contact other metal components, such as the battery tie-down bracket.
- Connect the low voltage power supply’s black negative (-) cable to the black negative (-) terminal on the low voltage battery.
- Turn on the external power supply (refer to the manufacturer’s instructions). Touch the touchscreen to wake it up.
NoteIt may take several minutes to receive enough power to wake up the touchscreen.
- When external low voltage power is no longer required, disconnect both cables from the terminals on the battery, beginning with the black negative (-) cable.
- Reinstall the cabin intake trim panel by placing it back in its original location and pressing down until it is secure.
- Replace the maintenance panel by placing it back in its original location and pressing down until it is secure.
- Close the hood.
Jump Starting the Low Voltage (Lithium-Ion) Battery
- Open the hood (see Opening Hood with No Power).
- Remove the maintenance panel by pulling it upwards to release the trim clips that hold it in place.
- If equipped with a HEPA filter, carefully fold the HEPA filter gasket towards the front of the vehicle to gain access to the low voltage jump post.
- Pull back the black seal to reveal the positive jump post. Remove the red cover and connect the external low voltage power supply’s red positive (+) cable to the red positive (+) jump post.
CAUTIONTo avoid damaging the vehicle, do not allow the positive cable to contact other metal components.
- The HEPA filter bolt (as shown in the following image to the right) serves as the negative jump post. Connect the external low voltage power supply’s black negative (-) cable the black negative (-) jump post.
- Turn on the external power supply (refer to the manufacturer’s instructions) for 20-30 seconds.
CAUTIONIf you leave the power supply on for longer than 30 seconds, the low voltage battery may not self-recover and the vehicle might not be able to shift into Drive. Disconnect the power supply and the low voltage battery to enable another battery self-recovery attempt.NoteIf attempting to activate Transport Mode (to winch the vehicle onto a flatbed truck), the low voltage battery is not required to self-recover. Leave the power supply connected continuously until the vehicle has been secured.
- Open the driver door and wait two minutes.
- Ensure the vehicle is able to shift into Drive.
- Replace the maintenance panel by placing it back in its original location and pressing down until it is secure.
- Close the hood.