2021 Polestar 1 Download Center Owners Manual

The Download Center app is started from the center display and makes it possible to:

Search for and update system software
update Sensus Navigation map data
download, update and delete apps.

Handling system updates via Download Center

Functions for Internet-connected vehicles and infotainment can be updated via Download Center. Updates can be done one at a time or all at the same time.

Searching for update

If an update is available, the message New software updates available See Download Center will be displayed in the center display’s status field.

In order for system updates to be possible, the vehicle must have an Internet connection.

Go to Download Center in the center display’s App view.

> If no search has been performed since the last time the infotainment system was started, a search will be initiated. No search will begin if a software download is in progress.

> A number in System updates shows how many updates are available. Tap to display a list of updates that can be installed in the vehicle.

NOTE

Data downloading can affect other services such as transfer data, e.g. web radio. If the effect on other services is experienced as problematic, the download can be interrupted. Alternatively, it may be appropriate to switch off or cancel other services.

NOTE

An update can be interrupted when the ignition is switched off and the vehicle is left.

However, the update does not have to be completed before the vehicle is left as the update is resumed the next time the vehicle is used.

Updating all system software

Select Install all at the bottom of the list.

To avoid displaying a list, select Install all via System updates.

Updating individual system software

Select Install to choose the software you would like to download.

Canceling software download

Tap the checkbox in the activity indicator that replaced Install when the download began.

Note that only a download can be canceled. An installation cannot be canceled once it has begun.

Deactivating the background search for software update

Automatic searching for software updates is activated as the default factory setting, but the function can be deactivated.

Tap Settings in the center display’s Top view.

Tap SystemDownload Center.

Tap to deselect Auto Software Update.

No connection to the service

If the No connection to service message appears, there is a problem with the connection to the service. There may be several reasons for the connection not working. Below are some possible causes and solutions.

Your vehicle has no internet connection

Ensure that your vehicle is connected to the internet by one of the following:

Wi-Fi
Bluetooth-connected phones
Vehicle modem (P-SIM)

Then restart the app by going back to the home view and pressing Download Center.

Connection to the internet works but the service of remote updates is temporarily unavailable

Restart the app by going back to the home view and pressing Download Center. A new search is triggered and the request is sent to the remote updates function. If the error message appears repeatedly for more than 12 hours, the service may be temporarily unavailable or down for maintenance. If the fault remains for more than 48 hours, contact Polestar Customer Support for further assistance.

The service has been inactive for 12 months

If the Download Center service has not been used in 12 months, the service will take longer the next time it is used (approx. 60 seconds). The next time remote updates are started, if the service has been used within 12 months, the service will be faster to start.

The vehicle loses internet connection during updating

The vehicle loses internet connection when updating is in progress, check the internet connection and restart the function.

If an update or download in progress stops responding despite restarting the vehicle

If you experience that an update or download in progress stops responding despite having restarted the vehicle, please contact Polestar Customer Support to have this rectified.

Installation of too many apps

The space for apps is a maximum of 10 GB. If the memory has been filled it is not possible to perform updates from the vehicle. The memory may be full if you store a lot of music offline, for example. Free up memory by deleting an app or storing offline music lists, for example.

Further assistance

If you are unable to find answers to your questions and need more help, contact Polestar Customer Support.

NOTE

An update can be interrupted when the ignition is switched off and the vehicle is left. However, the update does not have to be completed before the vehicle is left as the update is resumed the next time the vehicle is used.

2021 Polestar 1 Download Center Owners Manual