Make sure the following warnings have been read and fully understood before using the InControl features on the vehicle or smartphone. Failing to do so could result in an accident, leading to serious injury or death.
InControl uses smartphone and in-vehicle technology to remotely connect the vehicle to a number of services and convenience features.
InControl features include:
InControl features, such as the InControl Remote smartphone app, Optimised Land Rover Assistance, Online Pack, Secure Tracker, and Secure Tracker Pro require an InControl account.
Some InControl features are subscription services. The subscription for these features can be extended after the initial term has expired. For further information, please contact the retailer/authorised repairer.
An InControl account may have been registered by the retailer/authorised repairer. Please click on the link from the InControl email sent by the retailer/authorised repairer which takes the user to the InControl website and follow the on-screen instructions.
If no activation email has been received, please check the email spam folder. Alternatively, contact the retailer/authorised repairer.
To register, connect, and activate an InControl account, please refer to the My Land Rover InControl website at: https://incontrol.landrover.com. Follow the on-screen instructions.
For further information, please refer to the InControl section on the Land Rover website at: www.landrover.com/incontrol.
To use the InControl Remote smartphone app, first download the app to a smartphone.
To download and install the launcher app:
In order to use the InControl Remote smartphone app features, please complete the following steps:
Available features within the InControl Remote smartphone app:
A map display of the vehicle’s parked location and the user’s current location.
Displays the latest status of vehicle alerts such as a low engine oil level. Each status gives an indication of the health of each alert, as well as offering advice on how to resolve any alerts.
Locates the vehicle by flashing the vehicle’s lights and sounding an alert.
Displays the open and closed status of all the doors and windows, and the current alarm setting. Vehicle Security also displays the locked and unlocked status of the vehicle.
Vehicle Security allows the user to lock and unlock the vehicle remotely. If either lock or unlock cannot be performed, the phone screen displays an error message.
When the vehicle is locked remotely, it is secured to the maximum possible level allowed in the market in which the vehicle was intended for original sale.
When the vehicle is unlocked remotely, it relocks after 40 seconds if no door or aperture is opened.
Regardless of which screen is currently displayed, if the vehicle’s alarm is sounding, a pop-up screen is displayed with an option to reset the alarm.
Remote Climate allows the engine of an automatic transmission vehicle to be started remotely, and to run for up to 30 minutes. The Remote Climate feature provides a comfortable temperature inside the cabin in advance of the driver entering the vehicle. Press the engine start icon on the Remote Climate section of the InControl Remote smartphone app. A target temperature can be set.
Remote Climate does not function if any of the following conditions exist:
Displays the most recently completed journeys over 1 km in distance. Providing details of each journey from start to finish.
Displays vehicle information such as the VIN number. Direct calls can be made to the Optimised Land Rover Assistance call centre for breakdown assistance. In the event of a vehicle theft, direct calls can be made to the stolen vehicle tracking call centre, if Secure Tracker or Secure Tracker Pro is fitted.
Provides the user access to specific vehicle settings, service and transport modes, and journey preferences.
There are two states of emergency call (eCall): Automatic and manual operation. In a crash situation, where the airbags have deployed, an automatic emergency call is made to the emergency services. In a non-crash situation, when emergency assistance is required, the emergency call button can be used manually.
In both states, the button flashes yellow until the emergency services answer the call, at which point the flashing stops.
The emergency call system collects and processes the following information for the purposes of the emergency:
The appropriate emergency services are despatched to the vehicle’s location. Contact with the emergency services agent can be made, at any time, by pressing the emergency call button.
The emergency call button is located in the overhead console, on the right side. See DRIVER CONTROLS.
Press and release the button’s cover to reveal the button. A red LED illuminates in the button. Press the button for 3 seconds to make a direct call to the emergency services.
There is a single battery that maintains full system operation in the event that the vehicle’s battery is disconnected or disabled. The battery is guaranteed for the vehicle’s warranty period. If the battery requires replacement, the instrument panel displays a warning message. Consult a retailer/authorised repairer for a replacement battery.
If a fault is detected with the emergency call system, the instrument panel displays a warning message. If this occurs, the vehicle can still be driven, but consult a retailer/authorised repairer at the earliest opportunity.
To test the eCall system, the procedure below should be used. The test procedure determines if the system is working correctly.
Make sure that the following conditions are met before starting the procedure:
The results of test procedure will be displayed in the instrument panel. In addition, a call is made to the Land Rover automated line. Where you will hear a recorded message.
If the system is faulty, the emergency call button flashes red and the instrument panel displays a warning message to contact a retailer/authorised repairer.
The test procedure will end after 5 minutes if the ignition is switched off, or if the vehicle is driven more than 300 m.
Within the EU and EU importing countries your emergency call system will call 112 as described above.
The 112-based eCall service is a public service of general interest and is accessible free of charge.
Any processing of personal data through the 112-based eCall in-vehicle system complies with the personal data protection rules provided for in Directive 2002/58/EC and Regulation (EU) 2016/679 of the European Parliament and of the Council, and in particular, shall be based on the necessity to protect the vital interests of the individuals in accordance with Regulation (EU) 2016/679.
Processing of such data is strictly limited to the purpose of handling the emergency eCall to the single European emergency number 112.
Recipients of data processed by the 112-based eCall system are the relevant public safety answering points designated by the respective public authorities of the country on which territory they are located, to first receive and handle eCalls to the single European emergency number 112.
The 112-based eCall system is designed in such a way as to make sure that the data contained in the system’s memory is not available outside the system before an eCall is triggered.
The 112-based eCall system is designed in such a way as to make sure that it is not traceable and not subject to any constant tracking in its normal operation status.
The 112-based eCall system is designed in such a way as to make sure that data in the system’s internal memory is automatically and continuously removed.
The vehicle location data is constantly overwritten in the internal memory of the system so as always to keep a maximum of the last three up-to-date locations of the vehicle necessary for the normal functioning of the system.
The log of activity data in the 112-based eCall in-vehicle system is kept for no longer than necessary for attaining the purpose of handling the emergency and in any case not beyond 13 hours from the moment an emergency call was initiated.
The data subject (the vehicle’s owner) has a right of access to data and as appropriate to request the rectification, erasure, or blocking of data, concerning him or her, the processing of which does not comply with the provisions of Regulation (EU) 2016/679. Any third parties to whom the data have been disclosed have to be notified of such rectification, erasure, or blocking carried out in compliance with this Regulation, unless it proves impossible or involves a disproportionate effort.
The data subject has a right to complain to the competent data protection authority if he or she considers that his or her rights have been infringed as a result of the processing of his or her personal data.
The Land Rover InControl services as described in this guide are covered by the above regulations privacy regulations.
Any processing of personal data through the InControl system complies with the personal data protection rules provided for in 2002/58/EC and Regulation (EU) 2016/679.
In the event of a traffic accident, the terminal automatically collects data on the exact location of the accident, time, and severity. The terminal transmits the data, with a high-priority alert, to an ERA-GLONASS operator. Once verified, this information is passed on to the emergency response services. The vehicle’s driver and passengers can also contact an ERA-GLONASS operator manually.
The test procedure determines if the system is working correctly.
Make sure that the following conditions are met before starting the procedure:
Press the assistance call button for at least 3 seconds, but for less than 10 seconds. See DRIVER CONTROLS.
After pressing the assistance call button for 3 seconds, also press the emergency call button for at least 3 seconds. The call button’s LEDs flash amber as the test procedure starts and continue to flash until the test procedure ends. See DRIVER CONTROLS.
The ERA GLONASS test procedure prompts the user with the following:
The SOS backlight flashes red and the instrument panel displays a warning message if the system is faulty.
If all of the preparation conditions are met and the instrument panel displays a message, contact a retailer/authorised repairer.
The test procedure ends after 5 minutes if the ignition is switched off, or if the vehicle is driven more than 300 m.
There is a single battery that maintains full system operation in the event that the vehicle’s battery is disconnected or disabled. The battery is guaranteed for the vehicle’s warranty period. If the battery requires replacement, the instrument panel displays a warning message. Consult a retailer/authorised repairer for a replacement battery.
The Optimised Land Rover Assistance call button is located in the overhead console, on the left side. See DRIVER CONTROLS.
In the event of a breakdown:
Secure Tracker provide’s a stolen vehicle tracking service. In the event that the vehicle has been tampered with, or moved without the owner’s consent, the account owner is contacted by the InControl stolen vehicle tracking call centre. Alternatively, use the InControl Remote smartphone app or the phone number on the InControl website to contact the stolen vehicle tracking call centre.
Service Mode and Transport Mode can be enabled and disabled by using the InControl Remote smartphone app, or via the InControl website. Enabling and/or activating Service or Transport Mode prevents stolen vehicle tracking alerts being raised while the vehicle is being transported or serviced.
If the vehicle is being serviced or repaired, Service Mode must be enabled.
If the vehicle is being transported, Transport Mode must be enabled.
Secure Tracker Pro includes all the features of Secure Tracker, and in addition, provides an enhanced level of security by integrating a secondary authentication between the smart key and the vehicle. An alert is generated to the stolen vehicle tracking centre if the owner’s vehicle has been stolen without the authorised smart key(s).
Please refer to the secure tracker topic for further information. See SECURE TRACKER.
Online Pack subscriptions provide access to a suite of live applications and can be accessed from the touchscreen apps menu. See APPS SCREEN.
Some live applications may require the user to link an existing InControl account from an associated service provider. To link an InControl account, please complete the following steps:
Online Pack features require an active InControl account to log-in and manage preferences. See INCONTROL ACCOUNT SET UP.
For further information about online media, please refer to the relevant section of the Owner’s Handbook. See ONLINE MEDIA.
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