2023 Land Rover Defender INCONTROL
INCONTROL SAFETY
Make sure the following warnings have been read and fully understood before using the InControl features on the vehicle or smartphone. Failing to do so could result in an accident, leading to serious injury or death.
Do not adjust the touchscreen controls, or allow the system to distract the driver, while the vehicle is moving.
Always store the phone securely. In an accident, loose items can cause injury.
Drivers should use the smartphone only when it is safe to do so and when such use does not distract the driver from the road.
INCONTROL OVERVIEW
The availability and functionality of all InControl features and services depends upon the specification of the vehicle and the market in which the vehicle is being used. Please consult your retailer/authorised repairer for further information.
InControl uses smartphone and in-vehicle technology to remotely connect the vehicle to a number of services and convenience features.
InControl features include:
- InControl Remote smartphone app: The app features allow the user to remotely find information about the vehicle’s health and status on the smartphone. The smartphone app also displays vehicle information, including the fuel level, range, and the odometer value. For further information on the available app features, please refer to the InControl section on the Land Rover website at: www.landrover.com/incontrol. See INCONTROL REMOTE SMARTPHONE APP.
- SOS Emergency Call or 112 eCall: If the vehicle is involved in an accident and the airbags deploy, SOS emergency call can send information to the emergency services, including location, as well as connecting the user by phone. See SOS EMERGENCY CALL OR 112 eCALL .
- ERA GLONASS: Is an emergency response feature that is only applicable to Armenia, Belarus, Kazakhstan, Kyrgyzstan, and Russian Federation. See ERA GLONASS TEST PROCEDURE .
- Optimised Land Rover Assistance: If the vehicle breaks down, the user can make a direct call to the Land Rover assistance team by pressing the Optimised Land Rover Assistance button. Alternatively, the user can make a direct call from the InControl Remote smartphone app. See OPTIMISED LAND ROVER ASSISTANCE .
- Secure Tracker: Provides a stolen vehicle tracking service. In the event that the vehicle has been tampered with, or moved without the owner’s consent, the account owner is contacted by the InControl stolen vehicle tracking call centre. See SECURE TRACKER.
- Secure Tracker Pro: Provides an enhanced level of security by integrating a secondary authentication between the smart key and the vehicle. See SECURE TRACKER PRO.
- Pivi Pro: A selection of features that are available to enhance the navigation system. For further information on Pivi Pro, please refer to the navigation section of the Owner’s Handbook. See PIVI PRO FEATURES.
- Online Pack with Data Plan: Contains a range of embedded live applications that are displayed directly on the touchscreen. Online pack features do not require the physical connection of a smartphone to the vehicle. Online pack offers an expanding range of third party live applications, including online media, weather, and agenda information. See ONLINE PACK and ONLINE MEDIA.
- Wi-Fi Enabled with Data Plan: Provides in-vehicle access to cellular internet, enabling wireless devices to be used in the vehicle. For further information please refer to the connectivity section of the Owner’s Handbook. See HOTSPOT.
- Android Auto: Allows for the vehicle’s multimedia system to display and control the user’s Android phone. For further information on Android Auto, please refer to the phone section of the Owner’s Handbook. See ANDROID AUTO.
- Apple CarPlay: Allows for the vehicle’s multimedia system to display and control the user’s iPhone. For further information on Apple CarPlay, please refer to the phone section of the Owner’s Handbook. See APPLE CARPLAY.
INCONTROL ACCOUNT SET UP
InControl features, such as the InControl Remote smartphone app, Optimised Land Rover Assistance, Online Pack, Secure Tracker, and Secure Tracker Pro require an InControl account.
Some InControl features are subscription services. The subscription for these features can be extended after the initial term has expired. For further information, please contact the retailer/authorised repairer.
An InControl account may have been registered by the retailer/authorised repairer. Please click on the link from the InControl email sent by the retailer/authorised repairer which takes the user to the InControl website and follow the on-screen instructions.
If no activation email has been received, please check the email spam folder. Alternatively, contact the retailer/authorised repairer.
To register, connect, and activate an InControl account, please refer to the My Land Rover InControl website at: https://incontrol.landrover.com. Follow the on-screen instructions.
When an InControl account is set up, the user of the account creates a PIN. The PIN is required for certain InControl features.
The owner is responsible for removing the vehicle from the InControl account when ownership of the vehicle is transferred.
For further information, please refer to the InControl section on the Land Rover website at: www.landrover.com/incontrol.
DOWNLOADING AND INSTALLING SMARTPHONE APPS
Not all smartphones are compatible. For compatibility information on Apple or Android smartphones, please refer to the relevant app download page from the Apple App Store or Google Play Store.
To use the InControl Remote smartphone app, first download the app to a smartphone.
To download and install the launcher app:
- Search for and download the InControl Remote smartphone app from the Apple App Store or Google Play Store.
- When the installation is complete, open the launcher. Select the InControl Remote smartphone app icon.
- Sign in to the InControl Remote smartphone app using the InControl account details. See INCONTROL ACCOUNT SET UP.
INCONTROL REMOTE SMARTPHONE APP
The availability and functionality of the InControl Remote smartphone app depends on the specification of the vehicle and the market in which the vehicle is being used.
For further information, refer to the InControl section on the Land Rover website at: www.landrover.com/incontrol.
In order to use the InControl Remote smartphone app features, please complete the following steps:
- Create an InControl account. See INCONTROL ACCOUNT SET UP.
- Download the InControl Remote smartphone app to a smartphone. See DOWNLOADING AND INSTALLING SMARTPHONE APPS .
Available features within the InControl Remote smartphone app:
A map display of the vehicle’s parked location and the user’s current location.
Displays the latest status of vehicle alerts such as a low engine oil level. Each status gives an indication of the health of each alert, as well as offering advice on how to resolve any alerts.
Locates the vehicle by flashing the vehicle’s lights and sounding an alert.
The driver is responsible for complying with all regulations in force for a specific country, regarding the use of vehicle horns.
Displays the open and closed status of all the doors and windows, and the current alarm setting. Vehicle Security also displays the locked and unlocked status of the vehicle.
Vehicle Security allows the user to lock and unlock the vehicle remotely. If either lock or unlock cannot be performed, the phone screen displays an error message.
When the vehicle is locked remotely, it is secured to the maximum possible level allowed in the market in which the vehicle was intended for original sale.
If any window(s) is in an open position, the vehicle does not lock remotely, unless the window is closed. In some markets, remote closing of the windows is not permitted.
When the vehicle is unlocked remotely, it relocks after 40 seconds if no door or aperture is opened.
Regardless of which screen is currently displayed, if the vehicle’s alarm is sounding, a pop-up screen is displayed with an option to reset the alarm.
The driver is responsible for knowing the location of the vehicle and for making sure that the vehicle is secured.
Remote Climate allows the engine of an automatic transmission vehicle to be started remotely, and to run for up to 30 minutes. The Remote Climate feature provides a comfortable temperature inside the cabin in advance of the driver entering the vehicle. Press the engine start icon on the Remote Climate section of the InControl Remote smartphone app. A target temperature can be set.
Remote Climate does not function if any of the following conditions exist:
- The vehicle’s fuel level is low.
- The vehicle’s battery charge level is low.
- The vehicle is not locked and alarmed.
- A window, door, bonnet, or the taildoor is open.
- The engine has been manually started.
- A system error occurs with a required vehicle system.
- A theft has been reported to the stolen vehicle monitoring centre.
- The vehicle’s alarm is sounding.
- A crash event has been detected.
- The hazard warning lights are switched on.
- The automatic transmission is not in Park (P).
- The brake pedal or accelerator pedal is pressed.
Some markets may prohibit the use of remote engine starting. The driver is responsible for knowing if this function can legally be used.
Remote Climate is also available for vehicles fitted with a timed climate system. When the vehicle specification does not support remote engine starting, the timed climate system may be used to support cabin pre-conditioning. The condition also applies if the vehicle originated in a market with legal restrictions on remote engine starting.
Displays the most recently completed journeys over 1 km in distance. Providing details of each journey from start to finish.
The Journeys feature can be enabled or disabled via the Vehicle Settings section of the InControl Remote smartphone app, or on the My Land Rover InControl website at: https://incontrol.landrover.com.
Stored journeys can be viewed, deleted, or exported as a .csv file to assist with business expenses.
Displays vehicle information such as the VIN number. Direct calls can be made to the Optimised Land Rover Assistance call centre for breakdown assistance. In the event of a vehicle theft, direct calls can be made to the stolen vehicle tracking call centre, if Secure Tracker or Secure Tracker Pro is fitted.
All calls are chargeable in accordance to mobile operator prices.
Provides the user access to specific vehicle settings, service and transport modes, and journey preferences.
Service and transport modes are only available for vehicles with Secure Tracker and Secure Tracker Pro.
SOS EMERGENCY CALL OR 112 ECALL
EU specification importing countries feature a free 112 eCall service which is mandated by EU law.
There are two states of emergency call (eCall): Automatic and manual operation. In a crash situation, where the airbags have deployed, an automatic emergency call is made to the emergency services. In a non-crash situation, when emergency assistance is required, the emergency call button can be used manually.
In both states, the button flashes yellow until the emergency services answer the call, at which point the flashing stops.
The emergency call system collects and processes the following information for the purposes of the emergency:
- The vehicle’s last three locations and direction of travel.
- Log file of the automatic activation of the system and its timestamp.
- Vehicle information such as VIN, propulsion type, and colour.
- Any additional data.
The appropriate emergency services are despatched to the vehicle’s location. Contact with the emergency services agent can be made, at any time, by pressing the emergency call button.
The emergency call button is located in the overhead console, on the right side. See DRIVER CONTROLS.
Press and release the button’s cover to reveal the button. A red LED illuminates in the button. Press the button for 3 seconds to make a direct call to the emergency services.
If the vehicle is travelling in a different country, the emergency call may still connect. However, the vehicle’s location and the vehicle’s details may not be automatically sent to the local provider.
There is a single battery that maintains full system operation in the event that the vehicle’s battery is disconnected or disabled. The battery is guaranteed for the vehicle’s warranty period. If the battery requires replacement, the instrument panel displays a warning message. Consult a retailer/authorised repairer for a replacement battery.
If a fault is detected with the emergency call system, the instrument panel displays a warning message. If this occurs, the vehicle can still be driven, but consult a retailer/authorised repairer at the earliest opportunity.
Only applicable EU specification importing countries.
To test the eCall system, the procedure below should be used. The test procedure determines if the system is working correctly.
Make sure that the following conditions are met before starting the procedure:
- The Electric Parking Brake (EPB) is applied.
- The vehicle is stationary for a least 1 minute.
- The ignition is switched on or the engine is running.
- An emergency response call is not in progress.
- Network reception is good.
- Press the Optimised Land Rover Assistance button for at least 3 seconds, but for less than 10 seconds. See OPTIMISED LAND ROVER ASSISTANCE .
- After pressing the Optimised Land Rover Assistance call button for 3 seconds, also press the emergency call button for at least 3 seconds. The call button’s LEDs flash amber as the test procedure starts and continue to flash until the test procedure ends.
The results of test procedure will be displayed in the instrument panel. In addition, a call is made to the Land Rover automated line. Where you will hear a recorded message.
If the system is faulty, the emergency call button flashes red and the instrument panel displays a warning message to contact a retailer/authorised repairer.
A warning message is also displayed if there is no network reception. Move the vehicle to an area of good reception and retest.
The test procedure will end after 5 minutes if the ignition is switched off, or if the vehicle is driven more than 300 m.
If the test procedure is repeated, make sure that there is a time delay of at least 5 minutes before retesting.
Within the EU and EU importing countries your emergency call system will call 112 as described above.
The 112-based eCall service is a public service of general interest and is accessible free of charge.
Any processing of personal data through the 112-based eCall in-vehicle system complies with the personal data protection rules provided for in Directive 2002/58/EC and Regulation (EU) 2016/679 of the European Parliament and of the Council, and in particular, shall be based on the necessity to protect the vital interests of the individuals in accordance with Regulation (EU) 2016/679.
Processing of such data is strictly limited to the purpose of handling the emergency eCall to the single European emergency number 112.
Recipients of data processed by the 112-based eCall system are the relevant public safety answering points designated by the respective public authorities of the country on which territory they are located, to first receive and handle eCalls to the single European emergency number 112.
The 112-based eCall system is designed in such a way as to make sure that the data contained in the system’s memory is not available outside the system before an eCall is triggered.
The 112-based eCall system is designed in such a way as to make sure that it is not traceable and not subject to any constant tracking in its normal operation status.
The 112-based eCall system is designed in such a way as to make sure that data in the system’s internal memory is automatically and continuously removed.
The vehicle location data is constantly overwritten in the internal memory of the system so as always to keep a maximum of the last three up-to-date locations of the vehicle necessary for the normal functioning of the system.
The log of activity data in the 112-based eCall in-vehicle system is kept for no longer than necessary for attaining the purpose of handling the emergency and in any case not beyond 13 hours from the moment an emergency call was initiated.
The data subject (the vehicle’s owner) has a right of access to data and as appropriate to request the rectification, erasure, or blocking of data, concerning him or her, the processing of which does not comply with the provisions of Regulation (EU) 2016/679. Any third parties to whom the data have been disclosed have to be notified of such rectification, erasure, or blocking carried out in compliance with this Regulation, unless it proves impossible or involves a disproportionate effort.
The data subject has a right to complain to the competent data protection authority if he or she considers that his or her rights have been infringed as a result of the processing of his or her personal data.
The Land Rover InControl services as described in this guide are covered by the above regulations privacy regulations.
Any processing of personal data through the InControl system complies with the personal data protection rules provided for in 2002/58/EC and Regulation (EU) 2016/679.
ERA GLONASS TEST PROCEDURE
Only applicable to Armenia, Belarus, Kazakhstan, Kyrgyzstan, and the Russian Federation.
In the event of a traffic accident, the terminal automatically collects data on the exact location of the accident, time, and severity. The terminal transmits the data, with a high-priority alert, to an ERA-GLONASS operator. Once verified, this information is passed on to the emergency response services. The vehicle’s driver and passengers can also contact an ERA-GLONASS operator manually.
The test procedure determines if the system is working correctly.
Make sure that the following conditions are met before starting the procedure:
- The Electric Parking Brake (EPB) is applied.
- The vehicle is stationary for at least 1 minute.
- The ignition is switched on or the engine is running.
- An emergency response call is not in progress.
- Network reception is good.
Press the assistance call button for at least 3 seconds, but for less than 10 seconds. See DRIVER CONTROLS.
After pressing the assistance call button for 3 seconds, also press the emergency call button for at least 3 seconds. The call button’s LEDs flash amber as the test procedure starts and continue to flash until the test procedure ends. See DRIVER CONTROLS.
The ERA GLONASS test procedure prompts the user with the following:
- Announce the start of test mode.
- Announce lights check.
- Announce microphone check.
- Announce speaker check.
- The results of test mode are pronounced and display in the instrument panel.
- A call is made to the ERA GLONASS test centre to record the test results.
The SOS backlight flashes red and the instrument panel displays a warning message if the system is faulty.
If all of the preparation conditions are met and the instrument panel displays a message, contact a retailer/authorised repairer.
A warning message is also displayed if there is no network reception. Move the vehicle to an area of good reception and retest.
The test procedure ends after 5 minutes if the ignition is switched off, or if the vehicle is driven more than 300 m.
If the test procedure is repeated, make sure there is a time delay of at least 5 minutes before retesting.
There is a single battery that maintains full system operation in the event that the vehicle’s battery is disconnected or disabled. The battery is guaranteed for the vehicle’s warranty period. If the battery requires replacement, the instrument panel displays a warning message. Consult a retailer/authorised repairer for a replacement battery.
OPTIMISED LAND ROVER ASSISTANCE
The Optimised Land Rover Assistance call button is located in the overhead console, on the left side. See DRIVER CONTROLS.
In the event of a breakdown:
- Press and release the button’s cover.
- A white LED illuminates in the button.
- Press the button for 3 seconds to make a direct call to the Optimised Land Rover Assistance call centre.
- The button flashes until the call centre answers the call, at which point the LED changes to yellow.
- The vehicle’s location, owner details, and vehicle details are automatically relayed to the call centre.
- The Optimised Land Rover Assistance call centre sends roadside assistance to the vehicle’s location.
- When the light flashes, push the button for 3 seconds to answer the call.
- After use, push the button’s cover back into place.
SECURE TRACKER
Secure Tracker provide’s a stolen vehicle tracking service. In the event that the vehicle has been tampered with, or moved without the owner’s consent, the account owner is contacted by the InControl stolen vehicle tracking call centre. Alternatively, use the InControl Remote smartphone app or the phone number on the InControl website to contact the stolen vehicle tracking call centre.
Service Mode and Transport Mode can be enabled and disabled by using the InControl Remote smartphone app, or via the InControl website. Enabling and/or activating Service or Transport Mode prevents stolen vehicle tracking alerts being raised while the vehicle is being transported or serviced.
If the vehicle is being serviced or repaired, Service Mode must be enabled.
If the vehicle is being transported, Transport Mode must be enabled.
- The vehicle’s alarm system is unaffected if Transport Mode is enabled.
- The vehicle’s alarm system can be enabled or disabled if in Transport Mode, for one alarm cycle only. To disable the vehicle’s alarm system from the touchscreen settings menu, select Vehicle. From the list, select Security features, followed by Alarm Sensors. See SYSTEM SETTINGS.
- The owner is responsible for re-enabling or disabling Service Mode and Transport Mode. If the vehicle is in Service Mode or Transport Mode for a longer time period than originally set, the owner is required to re-enable the relevant Service Mode or Transport Mode option.
- The owner can select a pre-designated time period up to a maximum of 72 hours. The InControl Remote smartphone app allows for a maximum time period of 72 hours when selecting Service Mode or Transport Mode. The My InControl website allows for a maximum time period of 72 hours when selecting Service Mode or Transport Mode.
- For further information, please refer to the Land Rover website at: www.landrover.com/incontrol.
SECURE TRACKER PRO
Secure Tracker Pro includes all the features of Secure Tracker, and in addition, provides an enhanced level of security by integrating a secondary authentication between the smart key and the vehicle. An alert is generated to the stolen vehicle tracking centre if the owner’s vehicle has been stolen without the authorised smart key(s).
Please refer to the secure tracker topic for further information. See SECURE TRACKER.
ONLINE PACK
Make sure the relevant safety warnings have been read and understood before operating the InControl features. See INCONTROL SAFETY .
For applicable markets only, Online Pack offers a complimentary data plan during its subscription period to support unlimited use of third party live applications.
For Australia and Korea markets, Online Pack requires a suitable, data-enabled nano SIM to be fitted to the vehicle. Live applications are updated in real-time using data from the nano SIM Card. See FITTING A SIM CARD.
Online Pack subscriptions provide access to a suite of live applications and can be accessed from the touchscreen apps menu. See APPS SCREEN.
Some live applications may require the user to link an existing InControl account from an associated service provider. To link an InControl account, please complete the following steps:
- Select ACCOUNTS from the apps screen menu. See APPS SCREEN.
- Select the required user profile.
- Select a provider from the available list.
- Select Email Me to send a sign-in link to the user’s email address.
- Alternatively, scan the QR code on the screen, which leads to a page prompting login details.
The QR code can be scanned with the default camera app on iOS devices. On Android devices, an additional QR code reader application may need to be installed.
Online Pack features require an active InControl account to log-in and manage preferences. See INCONTROL ACCOUNT SET UP.
For further information about online media, please refer to the relevant section of the Owner’s Handbook. See ONLINE MEDIA.