2022 Jeep Grand Cherokee Assist and SOS System User Guide
ASSIST AND SOS SYSTEM
- ASSIST Button
- SOS Button
If equipped, the overhead console contains an ASSIST and SOS button.
WARNING!
ALWAYS obey traffic laws and pay attention to the road. ALWAYS drive safely with your hands on the steering wheel. You have full responsibility and assume all risks related to the use of the features and applications in this vehicle. Only use the features and applications when it is safe to do so. Failure to do so may result in an accident involving serious injury or death.
NOTE:
- Your vehicle may be transmitting data as authorized by the subscriber Ú page 410.
- The ASSIST and SOS buttons will only function if you are connected to an operable LTE
(voice/data) or 4G (data) network, which comes as a built-in function. Other Jeep® Connect services will only be operable if you are connected to an operable LTE (voice/data) or 4G (data) network.
ASSIST Call
The ASSIST Button is used to automatically connect you to any one of the following support centers:
- Roadside Assistance – If you get a flat tire, or need a tow, just push the ASSIST button and you will be connected to a representative for assistance. Roadside Assistance will know what vehicle you’re driving and its location. Additional fees may apply for roadside assistance.
- Vehicle Customer Care – Total support for all other vehicle issues.
- Jeep® Connect Customer Care – Total support for Radio, Phone and NAV issues.
SOS Call
- Push the SOS Call button on the overhead console.
NOTE:
In case the SOS Call button is pushed in error, there will be a 10 second delay before the SOS Call system initiates a call to a SOS operator. To cancel the SOS Call connection, push the SOS call button on the overhead console or press the cancellation button on the Device Screen. Termination of the SOS Call will turn off the green LED light on the overhead console. - The LED light located within the ASSIST and SOS buttons on the overhead console will turn green once a connection to a SOS operator has been made.
- Once a connection between the vehicle and a SOS operator is made, the SOS Call system may transmit the following important vehicle information to a SOS operator:
- Indication that the occupant placed a SOS Call
The vehicle brand - The last known GPS coordinates of the vehicle
- Indication that the occupant placed a SOS Call
- You should be able to speak with the SOS operator through the vehicle audio system to determine if additional assistance is needed.
WARNING!
ALWAYS obey traffic laws and pay attention to the road. ALWAYS drive safely with your hands on the steering wheel. You have full responsibility and assume all risks related to the use of the features and applications in this vehicle. Only use the features and applications when it is safe to do so. Failure to do so may result in an accident involving serious injury or death.
NOTE:
Once a connection is made between the vehicle’s SOS Call system and the SOS operator, the SOS operator may be able to open a voice connection with the vehicle to determine if additional assistance is needed. Once the SOS operator opens a voice connection with the vehicle’s SOS Call system, the operator should be able to speak with you or other vehicle occupants and hear sounds occurring in the vehicle. The vehicle’s SOS Call system will attempt to remain connected with the SOS operator until the SOS operator terminates the connection.
WARNING!
- If anyone in the vehicle could be in danger (e.g., fire or smoke is visible, dangerous road conditions or location), do not wait for voice contact from an Emergency Services Agent. All occupants should exit the vehicle immediately and move to a safe location.
- Never place anything on or near the vehicle’s operable network and GPS antennas. You could prevent operable network and GPS signal reception, which can prevent your vehicle from placing an emergency call. An operable network and GPS signal reception is required for the SOS Call system to function properly.
- The SOS Call system is embedded into the vehicle’s electrical system. Do not add after-market electrical equipment to the vehicle’s electrical system. This may prevent your vehicle from sending a signal to initiate an emergency call. To avoid interference that can cause the SOS Call system to fail, never add aftermarket equipment (e.g., two-way mobile radio, CB radio, data recorder, etc.) to your vehicle’s electrical system or modify the antennas on your vehicle. IF YOUR VEHICLE LOSES BATTERY POWER FOR ANY REASON (INCLUDING DURING OR AFTER AN ACCI-DENT), THE JEEP® CONNECT FEATURES, APPS AND SERVICES, AMONG OTHERS, WILL NOT OPERATE.
- Modifications to any part of the SOS Call system could cause the air bag system to fail when you need it. You could be injured if the air bag system is not there to help protect you.
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call system capabilities.
SOS or other emergency line operators in Mexico may not answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of the following may occur at the time the malfunction is detected, and at the beginning of each ignition cycle:
- The overhead console lights located within the ASSIST and SOS buttons will continuously illuminate red.
- The Device Screen will display the following message “Vehicle device requires service. Please contact an authorized dealer.”
- An In-Vehicle Audio message will state “Vehicle device requires service. Please contact an authorized dealer.”
WARNING!
- Ignoring the overhead console light could mean you will not have SOS Call services. If the overhead console light is illuminated, have an authorized dealer service the SOS Call system immediately.
- The Occupant Restraint Control module turns on the air bag Warning Light on the instrument panel if a malfunction in any part of the system is detected. If the Air Bag Warning Light is illuminated, have an authorized dealer service the Occupant Restraint Control system immediately.
Even if the SOS Call system is fully functional, factors beyond FCA US LLC’s control may prevent or stop the SOS Call system operation. These include, but are not limited to, the following factors:
- The ignition is in the OFF position
- The vehicle’s electrical systems are not intact
- The SOS Call system software and/or hardware are damaged during a crash
- The vehicle battery loses power or becomes disconnected during a vehicle crash
- LTE (voice/data) or 4G (data) network and/or Global Positioning Satellite signals are unavailable or obstructed
- Equipment malfunction at the SOS operator facility
- Operator error by the SOS operator
- LTE (voice/data) or 4G (data) network congestion
- Weather
- Buildings, structures, geographic terrain, or tunnels
WARNING!
ALWAYS obey traffic laws and pay attention to the road. ALWAYS drive safely with your hands on the steering wheel. You have full responsibility and assume all risks related to the use of the features and applications in this vehicle. Only use the features and applications when it is safe to do so. Failure to do so may result in an accident involving serious injury or death.
NOTE:
- Never place anything on or near the vehicle’s LTE (voice/data) or 4G (data) and GPS antennas. You could prevent LTE (voice/data) or 4G (data) and GPS signal reception, which can prevent your vehicle from placing an emergency call. An operable LTE (voice/data) or 4G (data) network connection and a GPS signal is required for the SOS Call system to function properly.
- Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
CAUTION!
To avoid damage to the mirror during cleaning, never spray any cleaning solution directly onto the mirror. Apply the solution onto a clean cloth and wipe the mirror clean.
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that can immediately connect you with help in the event that your vehicle’s airbags deploy. Please refer to your provided radio supplement for complete information.