In the event of an accident, emergency assistance such as an ambulance or police can be sent to the car. Roadside assistance can be called for less urgent problems, such as a puncture.
- The SOS button must only be used in the event of an accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.
- You can use the
button for other assistance, e.g. questions on the use of the car or if you need roadside assistance.
Contacting Volvo Assistance
- To contact Volvo Assistance, use the car’s
button or the Volvo Cars app.
Emergency assistance with Volvo Assistance
Press the SOS button to contact Volvo Assistance, or an emergency call centre, in an emergency situation.
- Volvo Assistance tries to establish verbal contact with the car’s driver and to find out the extent of the emergency situation and the need for help.
- Volvo Assistance then contacts the necessary assistance (police, ambulance, recovery, etc.).
If verbal contact cannot be established, Volvo Assistance contacts the relevant authorities that assist with the appropriate action.
Emergency call centre
To summon help in case of illness or external threats to the car or passengers, an emergency call centre can be alerted manually by depressing the SOS button for at least 2 seconds.
- The emergency call centre tries to establish verbal contact with the car’s driver and to find out the extent of the emergency situation and the need for help.
- The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).
- The SOS button must only be used in the event of an accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.
- You can use the
button for other assistance, e.g. questions on the use of the car or if you need roadside assistance.
Automatic collision alarm with Volvo Assistance
If a collision occurs, the car reports this automatically to Volvo Assistance, or an emergency call centre, which can send out emergency assistance.
- Volvo Assistance tries to establish verbal contact with the car’s driver and to find out the extent of the collision and the need for help.
- Volvo Assistance then contacts the necessary assistance (police, ambulance, recovery, etc.).
If verbal contact cannot be established, Volvo Assistance contacts the relevant authorities that assist with the appropriate action.
- The emergency call centre tries to establish verbal contact with the car’s driver and to find out the extent of the collision and the need for help.
- The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).
Volvo Assistance during a trip
If you have a puncture, run out of fuel or your battery is discharged, for example, you can summon assistance with the
- If you hold down the
button in the roof for at least 2 seconds, verbal contact will be established between Volvo Assistance and the driver. The aim of this is to agree on what assistance is required. If data sharing for the roof buttons is activated, a message about the car’s position is sent to Volvo Assistance.
- The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.
- You can use the
button for other assistance, e.g. questions on the use of the car or if you need roadside assistance.
- Roadside assistance costs are included for the first X years when you buy a new Volvo. After this time has passed, in most of the markets, Roadside Assistance is offered free of charge providing the car has been serviced regularly at an authorised Volvo workshop. A Volvo dealer can inform you about the status of your roadside assistance agreement.
- You can get help to get you back on the road even if your Roadside Assistance agreement has expired. In this case, you will be asked to pay the cost for the service that is sent out to you.
Customer service via Volvo Assistance
For questions on using the car, the
- An operator is available to answer 24 hours a day.
- You can also reach Volvo Assistance via the Volvo Cars app’s
tab.
Standby battery for Volvo Assistance
If the main battery is de-energised then the standby battery for Volvo Assistance is used so that the system can still be used.
- The standby battery has a limited service life. When the battery needs service or replacement, a message, eCall Service required, is shown in the driver display.
- If the message remains, contact an authorised Volvo workshop.
Volvo Assistance abroad
The assistance services may vary when driving between countries.
- When you press the SOS button you are always connected to Volvo Assistance or an emergency call centre in the market where the car is located.
- When you press the
button you are always connected to your home country’s Volvo Assistance. - For more information, contact a Volvo dealer.