The following error message in the driver display is related to the electronic immobiliser:
| Symbol | Message | Specification |
|---|---|---|
| | The car key is not detected. See Owner’s Manual for more information. | Error reading the key during starting – place the key on the key symbol in the cup holder and try again. |
Keys
The car’s physical keys are available in different variants. The car detects when a key is in the front part of the passenger compartment, and the car can then be started.
Available key types are standard key, Key Tag, (Option/accessory.), and Care Key.(The figure is schematic – parts may vary depending on car model.)
The standard key and Care Key are equipped with buttons. Additional keys to the number included as standard can be ordered. For cars equipped with keyless locking and unlocking, (Option/accessory.) a slightly smaller, lighter and button-less key (Key Tag) can be purchased as an accessory.
- To start the car, a key needs to be within the front part of the passenger compartment.
- For cars equipped with keyless locking and unlocking (Passive Entry) (Option/accessory.), the key can be anywhere in the car to start the car.
- These keys can be linked to different user profiles to save personal preferences in the car.
The key contains a button cell battery. Keep new and used batteries out of the reach of children. If someone swallows a battery it may cause serious injury.
If damage is discovered, e.g. if the battery cover cannot be closed properly, then the product should not be used. Keep defective products out of the reach of children.
The key has four buttons – one on the left-hand side and three on the right-hand side.
One press on the button unlocks the car and disarms the alarm.(Option/accessory.)
If anyone is left in the car, make sure the power windows and panoramic roof (Option/accessory.) are de-energised by taking the key with you when you leave the car.
A key that has been locked in the car is temporarily deactivated and cannot be used before the car has been unlocked using another valid key.
Button-less key (Key Tag)
A Key Tag can be ordered as an accessory for cars equipped with the keyless locking and unlocking function. Starting and keyless locking and unlocking work in the same way as with the standard key. The key is waterproof to a depth of approx. 10 metres (30 feet) for up to 60 minutes. It does not have extending key blade, and the battery cannot be replaced.
Care Key
The speed limit function with Care Key will be made available through a planned software update.
You can set a speed limit that is active when the Care Key is used. The limitation is intended to encourage the car to be driven in a safe manner, e.g. when being loaned out.
If the active key is removed from the car
If the key is removed from the car when the engine is running, the warning message, The car key is not detected. See Owner’s Manual for more information., is shown in the driver display and an acoustic reminder sounds when the last door is closed.
The message disappears when the key is returned to the car, followed by a press of the right-hand keypad’s O button, or when all of the doors have been closed.
Interference
Key functions for keyless starting and keyless locking and unlocking (Option/accessory.) can be disrupted by electromagnetic fields and screening.
Avoid storing the car’s keys close to metal objects or electronics (e.g. mobile phones, tablets, laptops or chargers). Preferably no closer than 10-15 cm (4-6 inches).
If there is still interference – use the key’s detachable key blade to unlock. Then place the key in the back-up reader in the cup holder to disarm the alarm and allow the car to be started.
When the key shall be read by the back-up reader, make sure that the cup holder is separate from other nearby car keys, metal objects and electronics (e.g. mobile phones, tablets, laptops or chargers). These objects may disrupt the functions.
Ordering additional keys
If a key is lost or you need more keys than the standard number, it is possible to order new keys. If the car is equipped with keyless locking and unlocking (Option/accessory.) a button-less key (Key Tag) can also be ordered.
A total of twelve keys can be programmed and used for one single car. If additional keys are ordered, additional driver profiles are added – one per new key. This also applies for the key tag.
If you lose a key
If you lose a key then a new one can be ordered through a Volvo dealer or an authorised Volvo workshop. The code of the missing key must be erased from the system as a theft prevention measure. Access to all remaining keys is required during a workshop visit.
Replacing the battery in the key
The battery in the key can be replaced when it has discharged. The service life of the battery depends on how much the key is used. The Key Tag (Option/accessory.) battery cannot be replaced.
All batteries have a limited service life and must eventually be replaced (does not apply to Key Tag). The service life of the battery varies depending on how often the vehicle/key is used.
- The key’s battery needs to be replaced when the information symbol is illuminated and the The car key battery is low. See Owner’s Manual for replacement. message is shown in the driver display.\
- Another sign that the battery level is low is decreased range for the key.
- The battery in the Key tag (Key Tag) (Option/accessory.) cannot be replaced. When the battery is discharged, a new Key tag can be ordered from an authorised Volvo workshop.
Hand in a discharged Key Tag to an authorised Volvo workshop where it can be deleted from the car’s system. The key can still be used to start the car via back-up start when the battery has been discharged.
Opening the key and changing its battery
Avoid touching the contact surfaces of a new battery with your fingers. This impairs the battery’s functionality.
Hold the key so that its front with the Volvo logotype is facing up, and with the keyring bracket facing you.
There is a catch on the left of the keyring bracket. If it is on the wrong side then the front and rear have been mixed up when the battery was replaced on an earlier occasion.
- .
Slide the catch by the keyring bracket to the side, and slide the front shell away from the bracket.
- The shell detaches and can be lifted off.
-
There is a further catch under the shell to detach the rear.
- .
Slide the catch that was behind the front shell to the side, and slide the rear shell away from the key ring bracket.
- The shell detaches and can be lifted off.
-
The battery cover is under the shell.
- .
Lift off the battery cover. If it is difficult to detach, you can prize it upward using a narrow tool. -
The battery (+) side is facing upwards. Loosen the battery by pressing on its edge and then lifting it out.
- .
Position the edge of the battery under the two outer plastic catches.
Then press down on the battery so that it is held in place by the upper plastic catch.
Note
Use batteries with the designation CR2032, 3 V.
Note
Volvo recommends that replacement batteries for the key meet UN Manual of Test and Criteria, Part III, sub-section 38.3. The batteries that are included or the batteries used for replacement by an authorised Volvo workshop will meet the same criterion. -
Refit the battery cover and turn clockwise to CLOSE position.
-
Refit the rear shell in reverse order to how it was removed. There is no logotype on the rear shell. Press in the shell until you hear a click, and then slide it the last few millimetres to its original position.
- A further click will indicate that the shell is properly positioned and securely attached.
-
There must be no gaps remaining.
- .
Turn the key and refit the front shell in the same way as for the rear.
Check that the battery is fitted correctly with the correct polarity. If the key shall not been used for a long time, remove the battery to avoid battery leakage and damage. Batteries with damage or leaks may cause corrosive injury on contact with the skin. Therefore, use protective gloves when handling damaged batteries.
- Keep batteries out of the reach of children.
- Do not leave batteries lying around since they can be swallowed by children or pets.
- Batteries must not: be dismantled, short-circuited or thrown into open flames.
- Do not try to charge non-rechargeable batteries. They may explode.
- Check battery operated products for signs of damage on a regular basis.
The key should not be used if anything indicates that the key or its battery has been damaged or has started to leak. Keep defective products out of the reach of children.
Used batteries must be recycled in an environmentally sound manner.
You can use the key’s buttons to lock or unlock the whole car. (Also applies to the fuel filter flap.)
Press the
The driver’s door must be closed for the lock sequence to be activated.(If the car is equipped with keyless locking/unlocking* then all side doors must be closed.) If any of the other doors or the tailgate is open, then these are not locked and their alarms armed (Option/accessory.) until they are closed. The alarm’s movement detectors (Option/accessory.) are activated when all the doors and the tailgate are closed and locked.
A key that has been locked in the car is temporarily deactivated and cannot be used before the car has been unlocked using another valid key
Locking when the tailgate is open
If the car has been locked while the tailgate is open, be careful not to leave the key in the cargo area when the tailgate is closed.
Press the
Automatic relocking
If none of the doors or the tailgate is opened within 2 minutes of unlocking, they are locked automatically. This function prevents the car from being left unlocked unintentionally.
If the key is not working
If the key’s buttons stop working then its battery may be discharged – in which case, replace the battery or use the detachable key blade.
Care Key – speed limit key
A Care Key makes it possible for the owner of the car to limit the maximum speed of the car. The speed limit is intended to encourage the car to be driven in a safe manner such as when being loaned out, for example.
The speed limit function with Care Key will be made available through a planned software update.
The button functions for Care Key are the same as for the standard key. The car and the key work as normal if no speed limit has been set. As with other keys, Care Key can be linked to a user profile in order to save personal settings in the car.
The speed limit can be set via the administrator user profile. The speed limit is activated when the car is unlocked using Care Key, or when the driver door is opened and the car detects a Care Key on the driver’s side.
The option of setting a speed limit when using a specific key is intended to increase safety when entrusting the car to e.g. a young or unexperienced driver, valet parking, or a workshop.
Setting the speed limit for Care Key
The speed limit for Care Key is set in the centre display.
The speed limit function with Care Key will be made available through a planned software update.
- Press
- Select Profiles.
- Select Care key.
- Activate Speed limit and select the desired maximum speed.(A possible interval is 50-150 km/h (30-95 mph), with increments of 10 km/h (5 mph).
- The speed limit is activated when the car is used with Care Key.
The car must be unlocked using a key without limit in order to deactivate the function. The speed limit for Care Key can be deactivated via settings in the centre display. Care Key can then be used like a regular key.
Indication in driver displayAn active speed limit is indicated by a symbol in the driver display as well as a message Speed limitation cannot be exceeded Care Key in use. A yellow dotted line on the speedometer shows the current speed limitation.
| Symbol | Specification |
|---|---|
| | Speed limitation is active. |
There is a button on the key to unlock the tailgate only.
Press the key’s
- The tailgate is unlocked but remains closed.
- The side doors are still locked and the alarm is armed. (Option/accessory.) The lock and alarm indicator on the instrument panel extinguishes in order to show that the entire car is not locked
- You can open the tailgate by gripping the rubberized pressure plate underneath its lower edge.
-
If the tailgate is not opened within 2 minutes then it is relocked and the alarm is re-armed.
Power operated tailgate
Hold the key’s
- The tailgate is unlocked and opened, while the side doors remain locked and their alarm functions armed.(Option/accessory.)
Note
If the system for the power-operated tailgate (Option/accessory.) works continuously for a long time, it is deactivated in order not to overload it. It can be used again after a few minutes.
Detachable key blade
- The standard key contains a detachable key blade in metal with several different functions.
- The key blade’s unique code is provided by authorised Volvo workshops, which are recommended when ordering new key blades.
The key blade’s application areas
Using the key’s detachable key blade, the following are possible:
- the left-hand front door can be opened manually if central locking cannot be activated by pressing a button
- all doors are emergency-locked
- the rear doors’ mechanical child lock can be activated and deactivated.
If the key blade has been used to unlock the car, the alarm can be disarmed and the car started by placing the key in the back-up reader in the tunnel console’s cup holder.
The Key Tag accessory does not have a detachable key blade.
Taking out the key blade
Hold the key so that its front with the Volvo logotype is facing up, and with the keyring bracket facing you.
There is a catch on the left of the keyring bracket. If it is on the wrong side then the front and rear have been mixed up when they were assembled on an earlier occasion.
- .
Slide the catch by the keyring bracket to the side, and slide the front shell away from the bracket.
-
The shell detaches and can be lifted off.
-
- .
Remove the key blade.
- .
- A further click will indicate that the shell is properly positioned and securely attached.
-
There must be no gaps remaining.
Locking and unlocking with the detachable key blade
The detachable key blade can be used to unlock one of the car’s doors from the outside – such as if the battery in the key is discharged.
Unlocking with the key blade
When the door is unlocked using the key blade and is then opened, the alarm is triggered. The alarm must be deactivated manually – it may be a good idea to read that section before opening the car.
- .
Pull out the front door’s handle on the left-hand side of the car to its end position.
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Insert the key.
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Turn clockwise 45 degrees so that the key is pointing straight back.
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Turn the key back 45 degrees to its starting position and remove it.
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The door can be opened using the handle.
-
Locking with the key blade
The left-hand front door can be locked using the detachable key blade.
Other doors have a lock reset on the end face that must be pressed in using the key blade. Then they are mechanically locked against opening from the outside, but can be opened from the inside.
Manual locking of the door. Not to be mixed up with child locks.
- Remove the detachable key blade from the key with buttons.
-
Insert the key blade in the hole for lock reset.
-
Press in the key until it bottoms – approximately 12 mm (0.5 inches).
| The door can be opened from both the outside and the inside. | |
| The door is blocked against opening from the outside. To return to position A, the inner door handle must be opened. |
Note
- A door’s lock reset only locks that particular door – not all doors simultaneously.
- A manually locked rear door with enabled child lock cannot be opened from either insider or outside. Unlocking is possible using the buttons on the key, the central locking button, the keyless locking system (Option/accessory.)or by using the Volvo Cars app.
The key’s range
In order for the key to work properly, it needs to be within a certain distance from the car.
Physical barriers between the key and the car may have an adverse effect on the range or completely block the signal.
- The key’s functions that are controlled by pressing a button have a range of approx. 20 metres (65 feet) from the car.
- If the car does not verify a button being pressed – move closer and try again.
For keyless use
For keyless use, a key must be within a distance of approx. 1 to 1.5 meters (3 to 5 feet) from the car’s doors or tailgate.
The key functions may be disrupted by surrounding radio waves, buildings, topographical conditions, etc. The car can always be locked/unlocked with the key blade.
Type approval for the remote control key system
Type approval for the car’s remote key system can be seen in the following tables.
Lock system keyless start (Passive Start) and keyless locking/unlocking (Passive Entry)
| Country/Area | Type approval | |
|---|---|---|
| Argentina | CNC ID: H-25867 | |
| Brazil | MT-3245/2015 | |
| Europe | Delphi Deutschland GmbH, 42367 Wuppertal hereby declares that this VO3-134TRX conforms to the essential property requirements and other relevant provisions contained in directive 2014/53/EU (RED). | |
| The United Arab Emirates | ER37847/15 DA0062437/11 | |
| Indonesia | Nomor: 38301/SDPPI/2015 | |
| Jordan | TRC/LPD/2014/250 | |
| Malaysia | RDBV/24A/1018/S(18-4236) | |
| Mexico | IFETEL: RLVDEVO15-0396 |
Remote control key
| Country/Area | Type approval | |
|---|---|---|
| Europe | Huf Hülsbeck & Fürst GmbH & Co. KG hereby declares that this type of radio equipment HUF8423MS conforms to directive 2014/53/EU. Wavelength: 433.92 MHz Maximum radiated transmission power: 10 mW Manufacturer: Huf Hülsbeck & Fürst GmbH & Co. KG, Steeger Str. 17, 42551 Velbert, Germany | |
| Argentina | CNC ID: H-23694 | |
| Brazil | Anatel: 06768-19-06643 Modelo: HUF8423MS Este equipomento opera em caráter secundário isto é não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. | |
| Philippines | ESD-1919938C | |
| The United Arab Emirates | | |
| Ghana | NCA Approved: ZRO-M8-7E3-138 | |
| Indonesia | Sertifikat Nomor: 65073/SDPPI/2019 PLG ID: 8093 | |
| CU (Customs Union) Kazakhstan, Russia | | |
| Morocco | AGREE PAR L’ANRT MAROC Numéro d’agrément: MR 20402 ANRT 2019 Date d’agrément: 10/07/2019 | |
| Moldova | | |
| Nigeria | Connection and use of this communication equipment is permitted by the Nigerian Communications Commission | |
| Oman | | |
| Paraguay | HUF8423MS | |
| Serbia | | |
| Singapore | Complies with IMDA Standards DA103787 | |
| South Africa | TA-2019/772 | |
Key Tag
| Country/Area | Type approval | |
|---|---|---|
| Europe | Huf Hülsbeck & Fürst GmbH & Co. KG hereby declares that this type of radio equipment HUF8432MS conforms to directive 2014/53/EU. Wavelength: 433.92 MHz Maximum radiated transmission power: 10 mW Manufacturer: Huf Hülsbeck & Fürst GmbH & Co. KG, Steeger Str. 17, 42551 Velbert, Germany | |
| Argentina | CNC ID: H-23695 | |
| Brazil | Anatel: 04362-16-06643 Modelo: HUF8432MS Este equipo opera em caráter secundário isto é não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. | |
| Ghana | NCA Approved: ZRO-M8-7E3-139 | |
| Philippines | ESD-1919939C | |
| The United Arab Emirates | | |
| CU (Customs Union) Kazakhstan, Russia | | |
| Indonesia | Sertifikat Nomor: 65072/SDPPI/2019 PLG ID: 8093 | |
Antenna locations for the start and lock systems
An antenna for the keyless starting system and antennas for the keyless locking system (Option/accessory. are built into the car.
Antenna locations:
| 1 | Under the cup holder in the front section of the tunnel console |
| 2 | In the upper front section of the left-hand rear door |
| 3 | In the upper front section of the right-hand rear door |
| 4 | By the rear seat’s centre seat |
People with an implanted pacemaker should keep it at a distance of at least 22 cm (9 inches) away from the antennas to prevent interference between the pacemaker and the key system.
Ignition positions
The car’s electrical system can be set in different levels/positions and in this way make the different functions available.
In order to facilitate the use of a limited number of functions with the engine switched off, the car’s electrical system can be set in three different levels – 0, I and II. These levels are described with the denomination “ignition position” throughout the owner’s manual.
The following table shows the functions available in each ignition position/level:
| Level | Functions |
|---|---|
| 0 |
In this mode, the functions are controlled by time and are switched off automatically after a short while. |
| I |
Power is taken from the battery in this ignition position. |
| II |
This ignition position consumes a lot of current from the battery and should therefore be avoided! |
Selecting ignition mode
The car’s electrical system can be set in different levels/positions and in this way make the different functions available.
Selecting ignition position
Start knob in the tunnel console.
- Ignition position 0 – Unlock the car and store the key inside the car.
To reach the level I or II without starting the engine – do not depress the brake pedal when these ignition positions are to be selected.
- Ignition position I – Turn the start knob clockwise and release it. The control automatically returns to its starting position.
- Ignition position II – Turn the start knob clockwise and hold it in position for approx. 5 seconds. Then release the knob, which automatically returns to its starting position.
- Back to ignition position 0 – To return to ignition position 0 from positions I and II – Turn the start knob clockwise and release. The control automatically returns to its starting position.