The functions are available via the ON CALL and SOS buttons in the car’s roof.
In the event of an accident, emergency assistance such as ambulance or police can be sent to the car. Roadside assistance can be called for less urgent problems, such as a puncture.
Note
The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.
You can use the ON CALL button for other assistance, e.g. questions on the use of the car or if you need roadside assistance.
System for Volvo Assistance
The buttons in the roof are linked to the car’s safety and alarm systems as well as other systems in the car, such as locking and climate control. The car has a built-in modem for communication with Volvo Assistance and the Volvo Cars app. GNSS (Global Navigation Satellite System) is used to locate the car.
Processing of personal data
Certain information, including personal data, will need to be processed in order for you to be able to make use of all the functions in connection with the service. Read more about terms and conditions and privacy at volvocars.com/intl/legal.
Contacting Volvo Assistance
To contact Volvo Assistance, use the car’s ON CALL button or the Volvo Cars app.
Note
All calls with Volvo Assistance may be recorded.
Emergency assistance with Volvo Assistance
Press the SOS button to contact Volvo Assistance, or an emergency call centre, in an emergency situation.
Volvo Assistance
To summon help in case of illness, or external threats to the car or passengers, Volvo Assistance can be alerted manually by depressing the SOS button for at least 2 seconds. The car calls Volvo Assistance and a message is sent containing the car’s position, among other things.
Volvo Assistance tries to establish verbal contact with the car’s driver and to find out the extent of the emergency situation and the need for help.
Volvo Assistance then contacts the necessary assistance (police, ambulance, recovery, etc.).
If verbal contact cannot be established, Volvo Assistance contacts the relevant authorities that assist with the appropriate action.
Emergency call centre
To summon help in case of illness, or external threats to the car or passengers, an emergency call centre can be alerted manually by depressing the SOS button for at least 2 seconds.
The emergency call centre tries to establish verbal contact with the car’s driver and to find out the extent of the emergency situation and the need for help.
The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).
Note
The SOS button must only be used in the event of an accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.
You can use the ON CALL button for other assistance, e.g. questions on the use of the car or if you need roadside assistance.
Note
If the SOS lamp flashes despite the button being pressed, this indicates that the car is trying to find and connect to a mobile network. The flashing continues until the car has made its connection.
Automatic collision alarm with Volvo Assistance
If a collision occurs, the car reports this automatically to Volvo Assistance, or an emergency call centre, which can send out emergency assistance.
Volvo Assistance
When the car’s safety system is triggered, e.g. in an accident in which the activation level is reached for seatbelt pretensioners or airbags, the car automatically calls Volvo Assistance and a message is sent containing the position of the car, among other things.
Volvo Assistance tries to establish verbal contact with the car’s driver and to find out the extent of the collision and the need for help.
Volvo Assistance then contacts the necessary assistance (police, ambulance, recovery, etc.).
If verbal contact cannot be established, Volvo Assistance contacts the relevant authorities that assist with appropriate action.
Emergency call centre
When the car’s safety system is triggered, e.g. in an accident in which the activation level is reached for seatbelt tensioners or airbags, a signal will be automatically sent directly to an emergency call centre.
- The emergency call centre tries to establish verbal contact with the car’s driver and to find out the extent of the collision and the need for help.
- The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).
Roadside assistance with Volvo Assistance
If you have a puncture, run out of fuel or your battery is discharged, for example, you can summon assistance with the ON CALL button or the Volvo Cars app.
If you hold down the ON CALL button in the roof for at least 2 seconds, verbal contact will be established between Volvo Assistance and the driver. The aim of this is to agree on what assistance is required. If data sharing for the roof buttons is activated, a message about the car’s position is sent to Volvo Assistance.
Note
The SOS button must only be used in the event of an accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.
You can use the ON CALL button for other assistance, e.g. questions on the use of the car or if you need roadside assistance.
Roadside assistance costs
Roadside assistance costs are included for the first X years when you buy a new Volvo. After this time has passed, in most of the markets, Roadside Assistance is offered free of charge providing the car has been serviced regularly at an authorised Volvo workshop. A Volvo dealer can inform you about the status of your roadside assistance agreement.
You can get help to get you back on the road even if your Roadside Assistance agreement has expired. In this case, you will be asked to pay the cost for the service that is sent out to you.
Note
If you do not have a valid road assistance agreement, additional recovery costs mat apply.
Customer Service
For questions on using the car, the ON CALL button can be used to make contact with Volvo Assistance.
An operator is available to answer 24 hours a day.
You can also reach Volvo Assistance via the Volvo Cars app’s
Standby battery for Volvo Assistance
If the main battery is de-energised then the standby battery for Volvo Assistance is used so that the system can still be used.
The standby battery has a limited service life. When the battery needs service or replacement, a message, eCall Service required, is shown in the driver display.
If the message remains, contact an authorised Volvo workshop.
Volvo Assistance abroad
The assistance services may vary when driving between countries.
When you press the SOS button you are always connected to Volvo Assistance or an emergency call centre in the market where the car is located.
When you press the ON CALL button you are always connected to your home country’s Volvo Assistance.
For more information, contact a Volvo dealer.