2023 Volvo XC40 Internet Connection Owners Manual

When connecting a mobile device to the car via Bluetooth
If you experience difficulties when connecting a mobile device to the car via Bluetooth:

Check that the device’s battery is sufficiently charged (a good idea can be to check that the device is charged to at least 50%)
Check that you have Bluetooth switched on in your device and in the car
Check that you have established a Bluetooth connection and have connected the car to the device to be used
If possible, try to connect another device to the car via Bluetooth in order to check whether the problem is in the device or in the car

If the problem persists:

Clear all previously added devices in the Bluetooth settings in the car
Restart the device you want to connect
Try to connect the device again

Playback of media via Bluetooth
If you have problems with the playback of media in the car via a mobile device:

Try restarting the app or the source from which you want to play back media
By playing back media from another source on the mobile device, you can check whether the problem is in the source or in the device
Change the position of the device and check whether the playback works better
Close apps that are open in the background
Restart the device from which you want to play back media

If none of the above seems to help, check the Bluetooth connection between the mobile device and the car. See the section “When connecting a mobile device to the car via Bluetooth“.

Audio volume
If you find that the volume is lower than expected when you use the handsfree function via Bluetooth, first check whether it is the sound settings on the mobile device that need to be adjusted up before increasing the audio volume in the car.

Note
Some phones require that the phone’s Bluetoothvolume is manually set to 100% in order for the audio volume in the car to be sufficiently high. This setting needs to be made for each phone connected. The setting is made once for phone calls and once for streaming media. The system will then remember the setting and it does not need to be repeated next time the phone is connected.

To be able to connect the car to the Internet via a Bluetooth-connected phone, the phone has to have already been connected to the car via Bluetooth for a first time.Make sure that your phone supports tethering and that this function is activated. On an iPhone, this function is known as “tethering”. On Android phones, this function may have different names but is frequently known as “hotspot”. For iPhones, the menu page “tethering” must also be open until the Internet connection has been established.If the phone has been connected via Bluetooth previously, press Settings in the centre display top view.Press CommunicationBluetooth Devices.Tick the box for Bluetooth Internet connection under the heading Internet connection.If another connection source has been used, confirm the option to change connection.Your car is now connected to the Internet via the Bluetooth-connected phone.

Note

The telephone and network provider must support tethering (Internet connection sharing), and the subscription must include data.
When using Apple CarPlay, it is only possible to connect the car to the Internet using Wi-Fi or the car modem.

Internet-connected car

When the car is connected to the Internet, it is possible – for example – to use web radio and music services via apps, download software and contact your retailer from the car.
The car is connected via Bluetooth, Wi-Fi or with the car’s built-in modem (SIM card).
When the car is connected to the Internet, it is possible to share the car’s Internet connection (Wi-Fi hotspot) so that other devices such as tablets can access the Internet.
The Internet status is indicated by a symbol in the centre display’s status bar.

Note

Data is transferred when using the internet (data traffic), which can have a cost.
Activation of data roaming can result in further charges.
Contact your network operator about the cost for data traffic.
When using Apple CarPlay, it is only possible to connect the car to the Internet using Wi-Fi or the car modem.
When using Android Auto, it is possible to connect the car to the Internet using Wi-Fi, Bluetooth or the car modem.

Before connecting the car to the Internet, search support information on terms and conditions for services and privacy policy for customers at volvocars.com.

Tips in the event of problems with Internet connection

Here you can find tips that may be useful if you encounter problems when you try to connect the car to the Internet.

If the clock has been reset, e.g. after the current to the battery has been disconnected during a visit to a service workshop, you need to set it again before you can connect to the Internet.
Certain phones deactivate tethering after contact with the car has been disconnected, e.g. if the phone sharing the Wi-Fi network is taken out of the car. To reconnect to the Internet, activate tethering (portable/personal hotspot) in the phone.
Volvo On Call-connected cars can connect to the Internet via car modem (P-SIM). If the connection is interrupted, the car will automatically attempt to reconnect to the Internet.

Sharing Internet access from the car via a Wi-Fi hotspot

When the car is online, its Internet connection can be shared to allow other devices to use it.

The network operator (SIM card) must support tethering (sharing of the Internet connection).

Press Settings in the top view.
Press CommunicationCar Wi-Fi Hotspot.
Tap on Network name and name the shared connection.
Tap on Password and select a password to be entered on connecting devices.
Tap on Frequency band and select the frequency on which the hotspot is to transmit data. Note that selection of frequency band is not available in all markets.
Activate/deactivate by ticking/unticking the box for Car Wi-Fi Hotspot.
If Wi-Fi has been used as a connection source, confirm the option to change connection.
It is now possible for external devices to connect to the car’s tethering (Wi-Fi hotspot).

Note

Activation of Wi-Fi-hotspot can result in further charges from your network operator.
Contact your network operator about the cost for data traffic.
Connection status is indicated by the symbol in the centre display’s status bar.
Press Connected devices to see a list of the currently connected devices.

Connect the car to the Internet via a phone (Wi-Fi)

Create an Internet connection via Wi-Fi by tethering your phone and access online services in the car.

Make sure that your phone supports tethering and that this function is activated. On an iPhone, this function is known as “tethering”. On Android phones, this function may have different names but is frequently known as “hotspot”. For iPhones, the menu page “tethering” must also be open until the Internet connection has been established.

Press Settings in the top view.
Continue to CommunicationWi-Fi.
Activate/deactivate by ticking/unticking the box for Wi-Fi.
If another connection source has been used, confirm the option to change connection
Tap on the network name of the network to be connected.
Enter the network password.
The car connects to the network.
Note that certain phones switch off tethering after the contact with the car has been disconnected, e.g. when leaving the car and until the next time it is used. The tethering in the phone therefore needs to be reactivated the next time it is used.
When a phone is connected to the car, it is saved for future use. To show a list of saved networks or manually delete saved networks, go to SettingsCommunicationWi-FiSaved networks.

Note
The telephone and network provider must support tethering (Internet connection sharing), and the subscription must include data.

Technical and safety requirements for Wi-Fi connection, are described in a separate section.

Connect the car to the Internet via car modem (SIM card)

It is possible to establish an Internet connection via the car modem and a personal SIM card (P-SIM).

Cars equipped with Volvo On Call will use the Internet connection with car modem for the services.

Fit a personal SIM card into the holder under the cargo area floor.
Note that a mini SIM is required to fit the car’s card reader.
Press Settings in the top view.
Press CommunicationCar Modem Internet.
Activate/deactivate by ticking/unticking the box for Car modem Internet.
If another connection source has been used, confirm the option to change connection.
Enter the SIM card’s PIN code.
The car connects to the network.

Note
Note that the SIM card used for Internet connection via P-SIM cannot have the same telephone number as the SIM card that the phone uses. If this is disregarded, it will not be possible to route calls correctly to the telephone. Therefore, use a SIM card with a separate telephone number for the Internet connection, or a data card that does not handle telephone calls and is therefore unable to disrupt the function of the telephone.

Settings for car modem

The car is equipped with a modem that can be used to connect the car to the Internet. It is also possible to share the Internet connection via Wi-Fi.

Press Settings in the top view.

Press CommunicationCar Modem Internet and select settings:

Car modem Internet – select whether to use the car modem as Internet connection.
Data usage – tap on Reset resets the counters for received and sent data volume.
Network

	Select network operator – automatic or manual selection of network operator.
	Data roaming – if the box is ticked, the car modem will attempt to connect to the Internet when the car is abroad and outside its home network. Note that this may result in heavy costs. Check your roaming agreement for data traffic abroad with your network provider in your home country.

SIM card PIN

	Change PIN – a maximum of 4 digits can be entered.
	Disable PIN – select whether the PIN code shall be required for access to the SIM card.

Send request code — used e.g. to top up or check the balance on a prepaid card. Functionality depends on the provider.

No or poor Internet connection

Factors that affect the Internet connection.
The amount of data transferred is dependent on the services or apps in use in the car. For example, streaming audio can require large amounts of data which requires a good connection and good signal strength.

Phone to car
The speed of the Internet connection may vary depending on the location of the phone in the car. Move the phone closer to the centre display in order to increase the signal strength. Ensure that there is no source of interference in between.

Phone to network operator
The speed of the mobile network varies depending on the coverage in the present location. Poor network coverage may occur, for example in tunnels, in mountainous country, in deep valleys or indoors. The speed also depends on the agreement you have with your network.

Note
In the event of problems with data traffic, contact your network operator.

Restarting the phone

If there are problems with the Internet connection then it may help to restart the phone.

Remove Wi-Fi network

Removing a network that is not to be used.
Press Settings in the top view.
Continue to CommunicationWi-FiSaved networks.
Tap on Forget alongside the network to be removed.
Confirm the selection.
The car will no longer connect to the network in future.

Remove all networks
All networks can be removed simultaneously by restoring factory settings. Please note that all user data and system settings are reset to original factory settings.

Wi-Fi technologies and security

Possible network types to connect to.

It is only possible to connect to the following types of network:

Frequency — 2.4 or 5 GHz.
Standards — 802.11 a/b/g/n.
Security type — WPA2-AES-CCMP.

The car’s Wi-Fi system is designed to handle Wi-Fi devices inside the car.

If several devices operate on the frequency at the same time then it may result in reduced performance.

2023 Volvo XC40 Internet Connection Owners Manual