2023 Volvo XC40 Recharge Plug-in Hybrid Volvo ID Owners Manual

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2023 Volvo XC40 Recharge Plug-in Hybrid Volvo ID

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Volvo ID

Volvo ID is a personal ID that gives access to a wide range of services via a single username and password.
Note
The services available may vary over time and depend on equipment level and market.
One example of a service when Volvo ID is needed is when checking the car on your phone using the Volvo Cars app.
Note
If the username/password for a service (e.g. Volvo On Call) is changed, then it is also changed automatically for other services.
Volvo ID is created from the car, volvoid.eu.volvocars.com/Account, or the Volvo Cars app.
When a Volvo ID is registered in the car, several services will be made available. Several Volvo IDs can be used for the same car and several cars can even be connected to the same Volvo ID.

Creating a Volvo ID

It is possible to create a Volvo ID in different ways. If the Volvo ID is created at Volvo. EU.Volvo cars. comm/Account or with the Volvo Cars app, the Volvo ID must also be registered to the car in order to enable the use of the various Volvo ID services.

Create a Volvo ID with the Volvo ID app

  1. Download the Volvo ID app from Download Centre in the centre display’s app view.
  2. Start the app and register a personal email address or mobile number.
  3. Follow the instructions that are automatically sent to the specified email address/mobile number.
  4. A Volvo ID has now been created and automatically registered to the car. Volvo ID services can now be used.

Create a Volvo ID with the Volvo Cars app

  1. Download the latest version of the Volvo Cars app to the phone.
  2. Select to create Volvo ID.
  3. The web page for creating a Volvo ID is shown.
  4. Enter a personal email address or mobile number.
  5. Follow the instructions that are automatically sent to the specified email address/mobile number.
  6. A Volvo ID has now been created and is ready for use.

Create a Volvo ID via the Volvo Cars website

  1. Go to volvoid.eu.volvocars.com/Account. Select to create a Volvo ID.
  2. Enter a personal email address or mobile number.
  3. Follow the instructions that are automatically sent to the specified email address/mobile number.
  4. A Volvo ID has now been created and is ready for use.

Registering your Volvo ID to the car

  • If your Volvo ID was created online or using the Volvo Cars app, register it to your car:
  • If not done already, download the Volvo ID app from Download Centre in the centre display’s app view.

Note

  1. To download apps, the car must be connected to the Internet.
  2. Start the app and enter your Volvo ID.
  3. Follow the instructions that are automatically sent to the email address/mobile number linked to your Volvo ID.
  4. Your Volvo ID is now registered to the car. Volvo ID services can now be used.

Problems logging in with Volvo ID

This article describes problems that may arise when logging in with Volvo ID. For example, if you have forgotten your password or your Volvo ID username.

Forgotten your password

  1. To reset your password, follow the instructions below:
  2. In the Volvo Cars app
  3. Open the Volvo Cars app.
  4. Select “Login”.
  5. Press “Forgotten password?” and follow the instructions.
  6. You can also change your password at volvoid.eu.volvocars.com/Account.

Login failure after the creation of a new account

Sometimes there may be a delay in the process which can result in an account not being available directly after it has been created. Try again after 24 hours and if the problem remains, contact your local Volvo dealer or Volvo Cars customer service for further assistance.

What is my Volvo ID (username)?

If the Volvo ID is connected to the car, you can also access the username in the Volvo ID app, which can be found in the application view in the centre display. Your Volvo ID is identical to the registered email address/mobile number.

Unlock your Volvo ID

Your account will be locked after 5 failed attempts to log in to the Volvo Cars app. You can easily unlock the account by clicking on the Forgotten password. on the login screen.

Change of email address

If you change your email address and still have access to the old address you can log in with the old details and change your username yourself. If you no longer have access to the old address then you should create a new Volvo ID using the new address.

Login failure after changing Volvo ID (username)

Check that you have received a confirmation message in which your new username is confirmed. Once this has been done, you should be able to log in with the new user name. If you did not receive the confirmation e-mail, your old username is probably still in place. Log in and try to change the username again.

Login failure after changing password

Try to log in with your previous password. If this is not successful, try to reset the password.

Account registered to a different market

An account is registered to a specific market and cannot be moved to a different market. To be able to re-use the same email address/mobile number, we advise you to first delete your account for the old market and then create a new account for the new market.

E-mail failure

If you entered an email address as the username and did not receive a confirmation email after registering, make sure that you entered a valid email address and that the email was not stopped by a spam filter. Try to register your e-mail address again.

More Help

If you have not found a solution to a problem relating to Volvo ID and need more help, contact your local Volvo dealer or Volvo Cars Customer Service.

Note
Services available on volvocars.com and for Volvo On Call may vary depending on the market.

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