If the car is equipped with air suspension, this must be disabled before the car is raised. Deactivating the function via the center display.
- Press .
- Select Driving.
- Select to activate or deactivate air suspension.
The car’s position and ground clearance determine whether it is possible to pull it up onto a flatbed platform. If the slope of the recovery vehicle’s ramp is too steep, or if the ground clearance under the car is inadequate, then the car may be damaged if you try to pull it up. The car should then be lifted using the recovery vehicle’s lifting device.
Warning
No one/nothing is allowed to remain behind the recovery vehicle while the car pulled up onto the flatbed platform.
Important
The towing eye is only designed for towing on roads – not for pulling the car unstuck or out of a ditch. Call a recovery service for recovery assistance. Note that the car must always be transported with the wheels rolling forward. Cars with all-wheel drive recovered with front wheels raised must not be towed at a speed above 70 km/h (40 mph) or for a distance longer than 50 km (30 miles).
Safety mode
Safety mode is a protective state that is triggered when a collision may have damaged any of the car’s vital functions, such as the fuel lines, sensors for any of the safety systems, or the brake system. If the car has been in a collision, the message Safety mode See Owner’s manual may be shown on the driver’s display with a warning symbol as long as the display is not damaged and the car’s electrical system is still in working order. This message means that the car has reduced functionality.
Warning
Never, under any circumstances, attempt to restart the car if it smells of fuel when the Safety mode See the Owner’s manual message is shown in the driver display. Leave the car at once. If the car is in safety mode, it is possible to attempt to reset the system in order to start and move the car for a short distance, if in a dangerous traffic situation for example Never attempt to repair your car or reset the electronics yourself if the car has been in safety mode. This could result in personal injury or the car not functioning as normal. Volvo recommends engaging an authorized Volvo workshop to check and restore the car to normal status after Safety mode See the Owner’s manual has been shown. If the car is in safety mode it must not be towed. It must be transported from its location. Volvo recommends that it is transported to an authorized Volvo workshop.
Starting and moving the car after safety mode
If the car is in safety mode, it is possible to attempt to reset the system in order to start and move the car for a short distance, if in a dangerous traffic situation for example.
Reset and start the car after safety mode
- Check the general damage situation of the car and whether any fuel has been leaking. There must be no smell of fuel either. If there is only minor damage and a check has revealed no fuel leaks, starting can be attempted.
Warning
Never, under any circumstances, attempt to restart the car if it smells of fuel when the Safety mode See the Owner’s manual message is shown in the driver display. Leave the car at once. - Switch off the car manually.
- Then try to start the car.
- The car’s electronics carry out a systems check and then try to resume normal status.
Important
If the message Safety mode See Owner’s manual is still shown on the display the car must not be driven or towed but a vehicle recovery service must then be used instead. Even if the car appears to be driveable, hidden damage may make the car impossible to control once moving.
Moving the car after safety mode
If the driver display shows the message The car is now in normal mode after a start attempt, the car can be carefully moved if standing in a dangerous position. Do not move the car further than necessary.
Warning
If the car is in safety mode it must not be towed. It must be transported from its location. Volvo recommends that it is transported to an authorized Volvo workshop.