Devices compatible with the Volvo Cars app
(Option/accessory)
The Volvo Cars app is compatible with various mobile devices and operating systems.
- The Volvo Cars app is available for iPhone, iPad, and Apple Watch as well as Android phones. The app can be downloaded free of charge from the Apple App Store or Google Play.
- For the Volvo Cars app to work as well as possible, ensure that you have updated the app to the latest version available for your device. More information on the technical requirements for the version and operating system as well as compatibility for device models is available from where you download apps.
Internet connection
The app communicates with the car via the Internet, and so your mobile device must have an Internet connection (Data is transferred (data traffic) when using the Internet, and this may involve a cost) to be able to execute your commands.
Contact between the Volvo Cars app and the car
(Option/accessory)
The car’s systems that have contact with the Volvo Cars app are programmed to close when the car is not used for a long period.
After a few days, the system is deactivated to save the battery. At this point, it is not possible to use certain app functions. The system will be fully available again as soon as the car has been started.
- The system’s services only work in areas where Volvo Assistance‘s partners have mobile coverage and where the technology permits.
- Just as with mobile phones, atmospheric disturbances or sparse transmitter coverage may lead to the connection being impossible, e.g. in sparsely populated areas.
Volvo Cars app
- Using the Volvo Cars app(Which applies to certain markets), you can maintain contact with your car via different app functions(Requires that both car and mobile device have mobile coverage or other Internet connection).
- There is the option to lock or unlock the car and start the climate control in the car before departure, for example(Available functions may vary depending on the market and car model).
Connecting the Volvo Cars app to the car
- To be able to use the services in the Volvo Cars app, the app needs to be connected to the car first.
- When a main user (administrator) has linked his/her app to the car, more users of the car can be added.
Make sure your car is in an area with mobile coverage and that your mobile device has an Internet connection.
Ensure that you have your Volvo ID and the Vehicle Identification Number. A Volvo ID can be created when logging in to the Volvo Cars app, and you can find the Vehicle Identification Number in the windscreen or centre display, for example.
If you are the main user (administrator), all of the car’s keys need to be taken with you. For other users, one of the car’s keys is sufficient. The first user to link his/her app to the car must be logged in to the Owner profile and be carrying all of the car’s keys.
- Sit in the car.
- Sign in to the Volvo Cars app with your Volvo ID and follow the instructions in the app. If you have already a car connected in the app and want to add a further one, select
Note
It is recommended that every user creates a personal Volvo ID in order to enjoy a more customized experience and support. - Make sure that data sharing for the Volvo Cars app is enabled. In the center display, tap on
- Go back to Profiles and select Volvo Cars app devices to access the menu for connecting the app to the car.
- Follow the instructions in the center display and the Volvo Cars app.
A user that is an administrator in the app can
- see which mobiles or other devices are linked with the car
- remove own and other linked phones/devices from the car.
A user that is not an administrator in the app can
- see that your own phone/device is linked with the car
- remove own phone/device.
If you have connected several cars to the Volvo Cars app, switch between these as follows:
- Go to the
- Select Connected cars.
- Highlight the car in question and select Switch to this car.
- If you experience disruptions with the Volvo Cars app, ensure that the car to which the app is linked is outdoors in an open area with mobile coverage and that your mobile device has a good Internet connection. If the disruptions persist, read more in the section with frequently asked questions about the Volvo Cars app at volvocars.com/intl/support or contact Volvo’s Customer Service.
- If the car is a used car, you should check that access to Volvo Assistance is activated in the car.
Remote starting the car using the Volvo Cars app
Using the Volvo Cars app, the car’s engine can be started remotely in order to heat or cool the car to a comfortable temperature.
- Start by ensuring that the car is in a location where it can be started in accordance with local environmental regulations and laws.
- Start the car from the climate function in the
- It may also be possible to select 30 minutes. In which case, only the climate control starts but the car’s engine does not. Read about the remote start of climate control in the separate section.
- It is possible to activate the function in the Volvo Cars app twice in succession, after that the car has to be started with the key before you can activate the function via the app again.
- When the car is started remotely, functions such as seat heating, heated mirrors, and heated rear window are activated.
- The car is locked.
- There are no car keys in the car.
- The bonnet is locked.
- The car is parked and the gearbox is in Park.
- The engine is not running.
- The car is under supervision.
- There are no people or animals in or around the car.
- The car is not parked inside an enclosed space/area without sufficient ventilation.
- There is no risk to anyone who is in direct contact with the car (e.g. during a service in a workshop or children playing near the car).
- By law, use of the function is permitted at the set time.
The system will also check the following before starting the car:
- Engine status is OK (no critical fault codes).
- Sufficient fuel level (more than 8 liters (2.11 US gallons)).
You will also find user recommendations in the Volvo Cars app.
Lock function in the Volvo Cars app
(Option/accessory)
The Volvo Cars app shows the current lock status, and you can both lock and unlock the car remotely.
- You can find the lock function in the
Shortcuts to the Volvo Cars app
You can create shortcuts to the functions offered in the Volvo Cars app.
- Using 3D Touch you have access to shortcuts for some functions in the Volvo Cars app(Which applies to certain iPhone models. See the manufacturer’s website for more information).
- Press firmly on the app icon on your phone to access, among other things, shortcuts to the following functions: Start climate control and Unlock the doors.
View battery level in the Volvo Cars app
(Option/accessory)
You can use the Volvo Cars app to view the car’s current battery level.
- The battery level is shown in the
Remote starting climate control using the Volvo Cars app
You can start the climate control system immediately or set a time when the car will be used. In the latter case, the climate control system starts automatically to adjust the temperature of the passenger compartment before departure.
- Start the climate control from the climate function in the
- Start the climate control from the climate function in the
- A timer can be set so that the climate control starts automatically in order to adjust the passenger compartment’s temperature prior to departure. There is the option to select the time and day of the week, as well as whether the setting should be repeated weekly. There is the option to set up 8 different timers.
- Set the timers from the climate function in the
Using the Volvo Cars app with Apple Watch
You can use an Apple Watch to access some of the Volvo Cars app’s functions, e.g. start/stop parking climate control and lock/unlock the car.
If the Volvo Cars app is installed on a phone and connected to the car, the app functions will automatically be available in the Apple Watch that is paired with your phone.
Functions that can be controlled from Apple Watch:
- Parking climate control (start/stop).
- Car remote start (start/stop).
- Doors (lock/unlock).
- Find the car by activating the car’s horn and/or direction indicators for a couple of seconds.
- See the estimated range.
- See the car’s position on a map.
Deactivating the link between the car and the Volvo Cars app
Volvo ID is personal and does not need to be changed or deleted if you sell your car. However, you must complete the ownership and coupling between the Volvo Cars app and the car.
- The link between the car and the Volvo Cars app can be removed from the administrator account in the app. If you do not have access to the app, contact your Volvo dealer and explain that you want to sell your car.
- You can terminate your ownership under Connected cars in the
- User history and other user accounts will be deleted once you have terminated the ownership. In addition, an automatic factory reset of the car takes place, so that profiles, user data, linked keys, personal settings, etc., are removed.
- Contact your Volvo dealer if you want to delete your contact details from the dealer’s system.
Change of ownership when the Volvo Cars app is linked to the car
In the event of a change of ownership, there are some steps that need to be taken to unlink the previous owner and give the new owner the option to connect the Volvo Cars app to the car.