The services available may vary over time and depend on equipment level and market.
One example of a service when Volvo ID is needed is when checking the car on your phone using the Volvo Cars app.(If you have Volvo On Call*)
If the username/password for a service (e.g. Volvo On Call) is changed, then it is also changed automatically for other services.
Volvo ID is created from the car, volvoid.eu.volvocars.com/Account or the Volvo Cars app.
When a Volvo ID is registered in the car, several services will be made available. Several Volvo IDs can be used for the same car and several cars can even be connected to the same Volvo ID.
Creating a Volvo ID
Create a Volvo ID with the Volvo ID app
- Download the Volvo ID app from Download Centre in the centre display’s app view.
- Start the app and register a personal email address or mobile number.
- Follow the instructions that are automatically sent to the specified email address/mobile number.
- A Volvo ID has now been created and automatically registered to the car. Volvo ID services can now be used.
Create a Volvo ID with the Volvo Cars app
- Download the latest version of the Volvo Cars app to the phone. (Available to download via e.g. Apple App Store or Google Play)
- Select to create Volvo ID.
- The web page for creating a Volvo ID is shown.
- Enter a personal email address or mobile number.
- Follow the instructions that are automatically sent to the specified email address/mobile number.
- A Volvo ID has now been created and is ready for use.
Create a Volvo ID via the Volvo Cars website
- Go to volvoid.eu.volvocars.com/Account. Select to create a Volvo ID.
- Enter a personal email address or mobile number.
- Follow the instructions that are automatically sent to the specified email address/mobile number.
- A Volvo ID has now been created and is ready for use.
If your Volvo ID was created online or using the Volvo Cars app, register it to your car:
- If not done already, download the Volvo ID app from Download Centre in the centre display’s app view.
Note
To download apps, the car must be connected to the Internet. - Start the app and enter your Volvo ID.
- Follow the instructions that are automatically sent to the email address/mobile number linked to your Volvo ID.
- Your Volvo ID is now registered to the car. Volvo ID services can now be used.
Problems logging in with Volvo ID
Forgotten your password
To reset your password, follow the instructions below:
In the Volvo Cars app (Which applies to certain markets)
- Open the Volvo Cars app.
- Select “Login”.
- Press “Forgotten password?” and follow the instructions.
You can also change your password at volvoid.eu.volvocars.com/Account.
Login failure after the creation of a new account
Sometimes there may be a delay in the process which can result in an account not being available directly after it has been created. Try again after 24 hours and if the problem remains, contact your local Volvo dealer or Volvo Cars customer service for further assistance.
What is my Volvo ID (username)?
If the Volvo ID is connected to the car, you can also access the username in the Volvo ID app, which can be found in the application view in the centre display. Your Volvo ID is identical to the registered email address/mobile number.
Unlock your Volvo ID
Your account will be locked after 5 failed attempts to log in to the Volvo Cars app. (Which applies to certain markets) You can easily unlock the account by clicking on Forgotten password? on the login screen.
Change of email address
If you change your email address and still have access to the old address you can log in with the old details and change your username yourself. If you no longer have access to the old address then you should create a new Volvo ID using the new address.
Login failure after changing Volvo ID (username)
Check that you have received a confirmation message in which your new username is confirmed. Once this has been done, you should be able to login with the new user name. If you did not receive the confirmation e-mail, your old username is probably still in place. Log in and try to change the username again.
Login failure after changing password
Try to login with your previous password. If this is not successful, try to reset the password.
Account registered to a different market
An account is registered to a specific market and cannot be moved to a different market. To be able to re-use the same email address/mobile number, we advise you to first delete your account for the old market and then create a new account for the new market.
E-mail failure
If you entered an email address as the username and did not receive a confirmation email after registering, make sure that you entered a valid email address and that the email was not stopped by a spam filter. Try to register your e-mail address again.
More Help
If you have not found a solution to a problem relating to Volvo ID and need more help, contact your local Volvo dealer or Volvo Cars Customer Service.