Volvo Assistance (Available services vary depending on the market.)
To summon help in case of illness or external threats to the car or passengers, Volvo Assistance can be alerted manually by depressing the SOS button for at least 2 seconds. The car calls Volvo Assistance and a message is sent containing the car’s position, among other things.
- Volvo Assistance tries to establish verbal contact with the car’s driver and to find out the extent of the emergency situation and the need for help.
- Volvo Assistance then contacts the necessary assistance (police, ambulance, recovery, etc.).
If verbal contact cannot be established, Volvo Assistance contacts the relevant authorities that assist with the appropriate action.
Emergency call centre (Applies to markets where Volvo Assistance is not offered.)
To summon help in case of illness or external threats to the car or passengers, an emergency call centre can be alerted manually by depressing the SOS button for at least 2 seconds.
- The emergency call centre tries to establish verbal contact with the car’s driver and to find out the extent of the emergency situation and the need for help.
- The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).
The SOS button must only be used in the event of an accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges. You can use the button for other assistance, e.g. questions on the use of the car or if you need roadside assistance.
Automatic collision alarm with Volvo Assistance
If a collision occurs, the car reports this automatically to Volvo Assistance, or an emergency call centre, which can send out emergency assistance.
Volvo Assistance (Available services vary depending on the market.)
When the car’s safety system is triggered, e.g. in an accident in which the activation level is reached for seatbelt pretensioners or airbags, the car automatically calls Volvo Assistance and a message is sent containing the position of the car, among other things.
- Volvo Assistance tries to establish verbal contact with the car’s driver and to find out the extent of the collision and the need for help.
- Volvo Assistance then contacts the necessary assistance (police, ambulance, recovery, etc.).
If verbal contact cannot be established, Volvo Assistance contacts the relevant authorities that assist with the appropriate action.
Emergency call centre (Applies to markets where Volvo Assistance is not offered.)
When the car’s safety system is triggered, e.g. in an accident in which the activation level is reached for seatbelt tensioners or airbags, a signal will be automatically sent directly to an emergency call centre.
- The emergency call centre tries to establish verbal contact with the car’s driver and to find out the extent of the collision and the need for help.
- The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).