Important
Towing should only take place in active towing mode. If the mode is not active, the car may start charging and then there is a great risk that the car’s systems will be damaged.
Important
It is only permitted to tow the car up onto a flatbed. It is not permitted to tow the car with its wheels rolling on the ground.
Towing types
The type of towing must be selected when activating towing mode.
Towing using a recovery vehicle
The car is towed up onto a recovery vehicle, which then recovers the car with none of its wheels rotating.
Fitting and removing the towing eye
Fitting the towing eye
- Take out the towing eye from the foam block under the bonnet.
- Rear: Remove the cover – Use a coin, key or similar to pry the lid out using the marking. Fold out the cover completely and detach.
- Screw in the towing eye until it reaches its end stop.
- Screw the eye in firmly. For example, thread through the wheel bolt wrench(Option/accessory) and use it as a lever.
Important
It is important that the towing eye is firmly screwed into place – right in until it stops.
Removing the towing eye
Unscrew and remove the towing eye after use and return it to its foam block.
Finish by refitting the cover onto the bumper.
Activating and deactivating towing mode
Activating towing mode
- Press
- Press Car status.
- Select Service.
- Press Activate Tow Mode.
- Follow the instructions in the screen.
- The car is now in towing mode and rolls freely.
ImportantIt is only permitted to tow the car up onto a flatbed. It is not permitted to tow the car with its wheels rolling on the ground.
Deactivating towing mode
- Make sure that the car is stationary.
- Activate the parking brake.
- Towing mode is now terminated.
Safety mode
- Safety mode is a protective state that is triggered when a collision may have damaged any of the car’s vital functions, such as the high voltage system, sensors for any of the safety systems, or the brake system.
- If the car has been in a collision, the message Safety mode See Owner’s manual may be shown on the driver display with a warning symbol as long as the display is not damaged and the car’s electrical system is still in working order. This message means that the car has reduced functionality.
- If the car is in safety mode, it is possible to attempt to reset the system in order to start and move the car for a short distance, if in a dangerous traffic situation for example.
WarningNever attempt to repair your car or reset the electronics yourself if the car has been in safety mode. This could result in personal injury or the car not functioning as normal. Volvo recommends engaging an authorised Volvo workshop to check and restore the car to normal status after Safety mode See Owner’s manual has been shown.
WarningIf the car is in safety mode it must not be towed. It must be transported from its location. Volvo recommends that it is transported to an authorised Volvo workshop.
Starting and moving the car after safety mode
Reset and start the car after safety mode
- Check the general damage situation of the car.
- If there is only minor damage, starting can be attempted.
- Switch off the car manually.
- Then try to start the car.
- The car’s electronics carry out a systems check and then try to resume normal status. The driver display shows the message Car start System check, wait during this time. This can take up to one minute.
- Then try to start the car again when the message Car start System check, wait is no longer shown in the driver’s display.
ImportantIf the message Safety mode See Owner’s manual is still shown on the display the car must not be driven or towed but a vehicle recovery service must then be used instead. Even if the car appears to be driveable, hidden damage may make the car impossible to control once moving.
Moving the car after safety mode
If the driver display shows the message The car is now in normal mode after a start attempt, the car can be carefully moved if standing in a dangerous position.
Do not move the car further than necessary.
WarningIf the car is in safe mode it must not be towed. It must be transported from its location. Volvo recommends that it is transported to an authorised Volvo workshop.