- Tap
- Tap More.
- Tap Car status.
- Tap Service.
- Select Tow Mode.
- Follow the instructions on the screen.
> The vehicle is now in tow mode and can roll freely.
Towing is not recommended at speeds higher than 30 km/h (18 mph), even when permitted by local regulations.
- Make sure the vehicle is stationary.
- Activate the parking brake.
> Tow mode is now deactivated.
Attaching and removing the towing eyelet
If the vehicle is equipped with a towbar, there is no rear attachment for the towing eye.
Attaching the towing eyelet
- Take out the towing eyelet, which is stored in a foam block in the frunk.
- Front: To remove the cover, press it.
> The cover turns along its center line and can then be removed.
- Rear: To remove the cover, use a coin, key or similar to pry off the cover.
> Fold out the cover completely and remove.
Screw the towing eyelet into place as far as possible.
Fasten the eyelet securing by, for example, inserting a lug wrench through it and using this as a lever.
It is important that the towing eye is screwed in securely as far as possible.
- Unscrew the towing eyelet after use and return it to the foam block.
Replace the cover on the bumper.
Recovery
- This section refers to transporting the vehicle with a tow truck or similar vehicle.
- Call a professional towing service for assistance.
- The vehicle can be pulled up onto the bed of a towing truck if the vehicle is in tow mode. Otherwise, it should be hoisted up onto the bed of the tow truck.
Note that the vehicle must always be towed raised with all wheels on the bed of the tow truck.
No person or object should be behind the tow truck when the vehicle is lifted onto the bed of the truck.
Safety mode
- Safety mode is a feature that is triggered after a collision if there is potential damage to an important function in the vehicle, such as the high-voltage system, sensors for one of the safety systems, the brake system, etc.
- If the vehicle has been involved in a collision, the text Safety mode See Manual may appear in the instrument panel along with the warning symbol if the panel is undamaged and the vehicle’s electrical system is intact. The message indicates that one or more of the vehicle’s functions may be reduced.
- If safety mode has been set, it may be possible to reset the system in order to start and move the vehicle a short distance, for example, if it is blocking traffic.
Never attempt to perform repairs or reset electrical components on your own after the vehicle has been in safety mode. This could result in injury or prevent the vehicle from functioning properly. Contact Polestar Customer Support for assistance checking and restoring the vehicle to normal status after Safety mode See Manual is displayed.
When the vehicle is in safety mode, it should not be towed behind another vehicle. It should be towed from the site on a tow truck. Contact Polestar Customer Support.
Starting and moving the vehicle when it is in safety mode
Resetting and starting the vehicle after safety mode
- Check the vehicle for damage.
If the damage is minor, you may attempt to start the vehicle.
- Switch off the vehicle manually.
- Then try to start the vehicle.
> The vehicle’s electrical system will perform a system check and then attempt to reset to normal operating mode. The message Vehicle start System check, wait will be displayed on the instrument panel during the check. This may take up to a minute.
- When Vehicle start System check, wait is no longer displayed in the instrument panel, try again to start the vehicle.
If the message Safety mode See Manual is still displayed, the vehicle should not be driven or towed behind another vehicle. If the vehicle needs to be moved, it must be towed on a tow truck. Even if no damage is apparent, there may be hidden damage that could make the vehicle impossible to control.
Moving the vehicle when it is in safety mode
- If the message The car is now in normal mode is displayed after attempting to start the motor, the vehicle may be moved carefully from its present position if, for example, it is blocking traffic.
- Do not move the vehicle farther than absolutely necessary.
When the vehicle is in safety mode, it should not be towed behind another vehicle. It should be towed from the site on a tow truck. Contact Polestar Customer Support.
Towing using a towline
- The vehicle can only be towed using a towline to pull it up onto the bed of a tow truck.
- For towing to be possible, the vehicle must be in Tow mode, which is set via the center display.
Towing should only take place in active tow mode. If this mode is not active, the vehicle can begin charging and there is considerable risk of damage to the vehicle’s systems.
Towing is not recommended at speeds higher than 30 km/h (18 mph), even when permitted by local regulations.
Towing using a tow truck
The vehicle is transported with all four wheels on the bed of a tow truck, without any of the vehicle’s wheels rolling.