Available functions:
- Battery level
- Lock status
- Lock/unlock doors
- Start/stop parking climate
- Assistance
- Account information
- Digital Key
Battery level and range in the Polestar app
The battery level is shown in the
An estimated time at which charging will be complete is displayed while charging is in progress.
Climate function in the Polestar app
Access the climate function from the
When the climate function has been started, the estimated number of minutes remaining until the temperature is reached will be displayed.
Setting a climate timer
A timer can be set to start the climate system automatically to adjust the temperature of the passenger compartment prior to departure. You can choose a time and day of the week, as well as whether the setting should be repeated each week.
Connecting the Polestar app to the vehicle
To be able to use the Polestar services, the app must first be linked to the vehicle.
Once a main user (administrator) has connected their app to the vehicle, additional vehicle users can be added.
Connecting the Polestar app to the vehicle
Make sure your vehicle is positioned in an area with coverage and that your mobile device has an internet connection.
Make sure that you have your Polestar ID and the vehicle identification number (VIN) with you before you start. The Polestar ID can be created by logging in to the Polestar app, and the vehicle identification number can be found in the windshield, in the center display, etc.
If you are the main user (administrator), you need to have all of the vehicle’s keys with you. For other users, one key is enough.
- Sit in the vehicle.
- Log in on the Polestar app and in the vehicle’s center display using your Polestar ID.
For a more customized experience and support, it is recommended that every user create a personal Polestar ID.
- In the center display, accept data sharing by going to App view
- Go back to your profile in the center display. The first user that connects their app to the vehicle must be logged in on the Owner profile and have all of the vehicle’s keys with them.
- Select to pair in the Polestar app. Make sure that the same PIN code is shown in the phone and in the center display. Accept and choose a name for the vehicle to complete pairing.
Difference between administrators and non-administrator in the Polestar app
The vehicle’s Owner profile must be connected to the app before any other profile can be connected. To assume the role of administrator, all of the vehicle’s keys must be in the vehicle when the app is connected.
A user who is an administrator in the app can
- see which phones or other devices are paired with the vehicle
- remove their own and other paired phones/devices from the vehicle.
A user who is not an administrator in the app can
- see if their own phone/device is paired with the vehicle
- remove their own phone/device.
Tips when using the Polestar app
If you experience disruptions with the Polestar app even though the car to which the app is linked is outdoors in an open location with cellular coverage and your mobile device has a good Internet connection, contact Polestar Customer Support.
If the vehicle was previously owned, however, you should first check whether the Polestar Connect service is activated in the vehicle.
Devices compatible with the Polestar app
- The Polestar app is available for iPhone and Android phones.
- You can download the app free of charge from the Apple App Store or Google Play.
- For the Polestar app to work as well as possible, ensure that you have updated the app to the latest version available for your device. More information on technical requirements concerning version, as well as operating systems and compatibility for device models, is available when downloading apps.
Polestar reserves the right to end the maintenance of older versions of apps and remove them from existing app stores at any time.
Internet connection
Because the app communicates with the vehicle via the Internet, your mobile device must have an Internet connection to perform your commands.
Locking functions in the Polestar app
Current lock status is shown in the
Removing link between vehicle and Polestar app
- Polestar ID is personal and does not need to be changed or deleted it if you sell your vehicle. However, you do need to end ownership, remove the link between the Polestar app and your vehicle, and delete all personal user data from the vehicle.
- To remove the connection between the vehicle and the Polestar app, you must be logged in to the app. If you do not have access to the app, contact Polestar Customer Support and explain that you want to sell your vehicle.
You can end your ownership in the
Select the vehicle in the Polestar app and remove the connection to your devices by following the instructions.
The Polestar app
- As a Polestar Connect user you have access to the Polestar app, which enables you to keep in contact with your vehicle via different app functions.
- You can, for example, lock and unlock the vehicle, start and stop the climate system and check the battery level.
Downloading the Polestar app
The Polestar app is available for iPhone and Android phones. Download it free-of-charge from the Apple App Store or Google Play. The app is continuously updated.
Internet connection require
When using the Polestar app, your mobile device will send and receive data via the internet. If you do not have a data plan, then your cell phone carrier may charge you for that data. If you use your app abroad you may incur data roaming charges. For further information, contact your cell phone operator.