2023 Polestar 2 Maintenance and service General topics
High-voltage battery recommendations
When time and opportunity allow, choose AC charging rather than DC rapid charging. AC charging is gentler on the high-voltage battery, particularly in the case of regular charging.
High charge level
Avoid charging the vehicle to 100% unless the entire range is needed for the trip.
The battery can be damaged by maintaining a very high charge level for a long period of time. For this reason, avoid leaving the vehicle plugged in for charging for more than the recommended charge level, which is shown in the center display.
Low charge level
The high-voltage battery could be severely damaged if it is not recharged after becoming completely discharged. Because some consumption and natural battery discharge occur even when the vehicle is not being used, the charge level can drop to 0% if the vehicle is left unplugged with a low charge level.
If the charge level is under 20%, charging is always recommended so as to not risk discharging the battery completely.
Long-term parking
To minimize the risk of battery damage during long-term parking (longer than one month), a charge level of 40-60% is recommended. Set the desired charge level in the center display.
- If the charge level is higher – drive the vehicle until the charge level is lower.
- If the charge level is lower – charge the vehicle.
If you plan to park the vehicle for longer than three months, continuous charging is recommended.
Regularly check the vehicle’s charge level and ensure that charging is functioning properly.
Parking in warm climates
- Avoid exposing the vehicle to extreme temperatures. If there is a risk of temperatures reaching about 55 °C (131 °F), parking for longer than 24 hours should be avoided completely as this could seriously damage the battery.
- High temperatures can damage the high-voltage battery, especially if it is exposed to these temperatures for a long period of time. If possible, always plug in the vehicle for charging in temperatures higher than 30 °C (86 °F). The vehicle can actively cool the battery while it is parked, but this consumes current and causes the charge level to drop. If the vehicle is charged during the time it is parked, the battery can be cooled without being discharged.
- If possible, park in the shade if the outdoor temperature is high. Strong sunlight in combination with high outdoor temperatures can cause the vehicle and the high-voltage battery to become very warm.
Parking in cold climates
If the temperature of the high-voltage battery is low, its performance is temporarily reduced until the battery warms up again. Plug in the vehicle for charging and use preconditioning to avoid driving with reduced performance. The vehicle can then warm up the battery before driving without the charge level and range being decreased.
Plug the vehicle in for charging if you plan to park it for longer than 24 hours when the ambient temperature is under -30 °C (-22 °F).
It is not harmful to drive the vehicle when it indicates that performance is reduced due to low temperatures.
Hoisting the vehicle
The triangles in the plastic covering indicate where the jack attachment points/lifting points (red areas) are located.
Polestar recommends only using the jack intended for your specific vehicle model. If a jack other than that recommended by Polestar is used, follow the instructions included with the equipment.
- Use a jack designed for the vehicle. If your vehicle is provided with a jack, or you have purchased one as a spare part, this jack is intended to be used only in temporary situations for short periods of time, such as when changing wheels in the event of a flat tire. If the vehicle needs to be lifted more frequently or for a prolonged period, using a garage jack or hoist is recommended. Always follow this device’s instructions for use.
- When the jack is not being used, it should be stored in the foam block in the front trunk. Crank the jack to the correct position so that it fits in the block.
- Check that the jack is not damaged, the threads are properly lubricated and it is free from dirt.
- Be sure the jack is on a firm, level, non-slippery surface and that it is upright and not leaning.
- No objects should be placed between the base of the jack and the ground, or between the jack and the attachment bar on the vehicle.
- Never let anyone remain in the vehicle when it is raised on a jack.
- If you need to, for example, change a tire near passing traffic, make sure all passengers move to a safe location.
- Use a jack intended for the vehicle when changing a wheel. For any other job, use stands to support the vehicle.
- Never crawl under or allow any part of your body to be extended under a vehicle supported by a jack.
If the vehicle is lifted on a garage jack, the jack must be placed under one of the four lifting points. Make sure that the vehicle is correctly positioned on the jack and that it cannot slide off. Make sure the jack plate has a rubber pad to help keep the vehicle stable and prevent damage. Always use axle stands or similar.
Read through the instructions below before you begin. Before raising the vehicle using a jack or lift, take out all the tools you will need.
- Turn on the vehicle’s hazard warning flashers if e.g. a wheel needs to be changed near passing traffic.
- Make sure that the parking brake is activated.
- Place chocks in front of and behind the wheels that are still on the ground. For example, use heavy wooden blocks or large stones.
- Position the jack or the lift arms at the designated points under the vehicle. The triangle markings on the plastic cover indicate where the jack attachment points/lifting points are located. There are two jack attachment points on each side of the vehicle. There is a groove for the jack at each attachment point.
- Position the jack under the attachment point being used, ensuring that the surface is firm, flat and not slippery.
- Crank it up until it is properly aligned and it is in contact with the vehicle’s jack attachment point. Make sure the top of the jack (or the garage lift arms) is correctly positioned in the attachment point, with the bump on the top of the jack in the recess in the attachment point and the jack base positioned vertically under the attachment point.
- Turn the jack so that the crank is as far as possible from the side of the vehicle, which will position the jack’s arms perpendicular to the vehicle’s direction of movement.
- Lift the vehicle to a suitable height for the operation you will perform.
Maintenance of the brake system
- Regularly check the brake system components for wear.
- To keep the vehicle as safe and reliable as possible, follow the Polestar service intervals specified in the Status and Warranty booklet.|
- After replacing brake pads and brake discs, braking effect is not adapted until they are “broken in” by driving a few hundred kilometers (miles). Compensate for the reduced braking effect by applying greater pressure to the brake pedal. Polestar recommends only using Polestar-approved brake pads.
- Following long-term storage of the vehicle, check the brakes by driving the vehicle slowly for a short distance. Depress the brake pedal five times (hold down for five seconds each time).
- The brake system’s components should be regularly checked for wear.
- Contact Polestar Customer Support for information on procedures.
Recommended maintenance for radar units and parking sensors
- In order for the radar units and sensors to function properly, they must be kept free of dirt, ice, snow, etc. and washed regularly with water and car washing detergent.
- It is important that the surfaces in front of radar units and sensors are kept clean. Do not attach any objects, tape or decals to the surface of the sensors.
- To help ensure proper functioning of the front radar unit, use only the Polestar original protective cover in the grille in front of the front radar unit.
Location of the radar units
Location of front radar sensor
Location of rear radar sensor
Location of the Park Assist sensors
Location of the Park Assist sensors
Dirt, ice and snow covering the sensors could cause false warnings, reduced function, or no function.
Only a workshop may perform maintenance on driver support components – contact Polestar Customer Support.
Recommended maintenance for the camera
Dirt, ice and snow covering the sensors could cause false warnings, reduced function, or no function.
The marked area must be cleaned regularly and kept free of decals, objects, dirt, etc., which could interfere with camera-based functions. It could cause functions to be reduced, deactivated completely or to produce an incorrect function response.
- For best possible performance, it is important to keep the areas in front of the sensors clean.
- Do not attach any objects, tape or decals to the surface of the sensors.
Only a workshop may perform maintenance on driver support components – contact Polestar Customer Support.
Software updates over-the-air (OTA)
- The vehicle’s software is updated through its connection to the cellular network via OTA (over-the-air) updates.
- When a new software update is available, it will be shown in Notifications view. Once it is downloaded, you can choose when it should be installed. Update the vehicle’s software as soon as possible when an update is available.
Downloading
The download will take place in the background via the cellular network when the vehicle is running. Depending on the size of the update and connection speed, this may take several hours. If the vehicle is switched off during the download, it will resume automatically the next time the vehicle is started.
To download updates:
- the vehicle must be connected to the Internet.
- use of connected services must be approved.
Depending on software version, downloads may take place automatically or be started via a notification about an available software update.
Installing updates
When a software update has been downloaded and is ready to be installed, this will be indicated in Notifications view and via a message when the vehicle is started. You can choose to install the update immediately or be reminded again at a later time.
Installation of the software update may take up to 90 minutes. During this time, the vehicle is locked and its functions are not available. Keep this in mind when choosing a time for installation of the update.
Do not install new software when the vehicle is plugged in for rapid charging. The vehicle can be left plugged in for charging from a regular wall outlet, but it will not be charged during the installation. Depending on charging source, charging may resume automatically after the installation is complete.
Before installation:
- Make sure the vehicle has a charge level of at least 40%.
- If an update is ready to be installed, this will be shown in Notifications view. Open the notification and follow the instructions in the center display.
- Exit the vehicle, close all doors and lock the vehicle.
> Installation will begin. The vehicle must be locked within a few minutes or installation will be canceled.
- Wait until the installation is finished.
> Installation may take up to 90 minutes. When the installation is finished, the vehicle can be operated as usual.
- If possible, avoid handling the vehicle, its charging cable and other functions during the installation.
- If you need to get into the vehicle while installation is in progress, you must use the key blade.
- To help prevent false alarms, the vehicle’s burglary alarm will be disabled during the installation.
Always read through the contents of the update so that you know how the vehicle and its functions will be affected.
If the installation fails, the vehicle’s systems will reset to the last installed version.
It is important to install software updates as soon as possible to avoid risks that may be associated with older software. If you encounter any problems with updates, please contact Polestar Customer Support.
Information on contentsYou can tap the information icon in the center display to see more information about the content of the software update.
Functionality after updating may vary depending on market, model, model year and options.