Manual child lock
- Use the detachable key blade in the remote key to turn the control.
| The door cannot be opened from the inside. | |
| The door can be opened from both the outside and the inside. |
- The door’s knob control only locks that specific door, not both rear doors simultaneously.
- There are no manual child locks on models equipped with electric child locks.
Electric child lock*
- Light on – the lock is activated.
- Light off – the lock is deactivated.
When the child lock is activated, the rear
- windows can only be opened using the buttons in the driver’s door
- the doors cannot be opened from the inside.
If the child lock is activated when the vehicle is switched off, the function will remain activated the next time the vehicle is started.
Symbols and messages
| Symbol | Message | Meaning |
|---|---|---|
| | Rear child lock activated | The child lock is activated. |
| | Rear child lock deactivated | The child lock is deactivated. |
Automatic locking when driving
- For safety reasons, the doors and tailgate will automatically lock when the vehicle starts driving
- The doors can still be opened from the inside during automatic locking when driving. Depending on lock settings, either all doors will be unlocked or only the door that is opened will be unlocked.
The child lock should be used to help prevent a rear door from being opened from the inside.
For safety reasons, all of the vehicle’s doors will unlock in the event of a collision. This will only happen if one or more of the safety systems has been triggered.
Digital Key
Available key functions with Digital Key are locking, unlocking and vehicle start.
To use the phone as a key, Digital Key must be activated in the Polestar app. The digital key is connected to the user’s Polestar ID.
Activating Digital Key
The Polestar app is available for iOS and Android. Download it free of charge from Apple Appstore or Google Play.
Make sure the phone has been connected to the vehicle before Digital Key is activated.
- Log in to the app with your Polestar ID.
- Activate Digital Key via settings in the app.
Keys
With the keyless start function, a key only needs to be inside the vehicle for the vehicle to be started.
The keys can be linked to different user profiles with personalized settings.
If anyone is left in the vehicle, make sure that power to the power windows is cut off by always taking the key with you when you leave the vehicle.
A key that has been locked in the vehicle is temporarily deactivated and cannot be used until the vehicle is unlocked using another valid key.
Interference
Electromagnetic fields or obstructing objects may interfere with the key’s functions for keyless start and keyless locking and unlocking.
- Avoid storing the key near metal objects or electronic devices, e.g. phones, tablets, laptops or chargers – preferably no closer than 10-15 cm (4-6 in.).
- If you experience interference, use the standard key’s detachable blade to unlock the vehicle. Then place the key in the backup reader in the tunnel console to disarm the alarm and start the vehicle.
To help ensure that the key can be detected by the backup reader, make sure there are no other vehicle keys, metal objects or electronic devices (phones, tablets, laptops, chargers, etc.) in the storage compartment. These objects can interfere with its functioning.
California Proposition 65
Operating, servicing and maintaining a passenger vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
Lock indication
Exterior confirmation
Locking
- The turn signals will flash once and the door mirrors will fold in to confirm the vehicle is locked.
Unlocking
- The turn signals will flash twice and the door mirrors will fold out to confirm the vehicle is unlocked.
All doors, tailgate and hood must be closed for confirmation to be given.
Lock and alarm indicators on the dashboard
The locks and alarm indicator will display the status of the locking system:
- One long flash indicates locking.
- When the vehicle is locked, this will be indicated by short, pulsating flashes.
- Rapid flashing after disabling the alarm indicates that the alarm has been triggered.
Front door
Illuminated indicator lights in both front door lock buttons indicate that all doors are locked. If any door is opened, the lights in both doors will go out.
Rear door
Illuminated indicator lights in each door indicate that that particular door is locked. If any door is unlocked, the indicator light in that door will go out. The lights in the other doors will remain illuminated.
Other indicatorsThe approach lighting and welcome lighting functions may be activated when locking and unlocking.
Locking and unlocking
These are:
- with the buttons on the key
- keyless – a key must be within range
- keyless with Digital Key in a phone
- from inside the vehicle using the lock controls in the doors
- remote unlocking with the Polestar app
- with the detachable key blade – e.g. if the key’s battery is discharged
- automatic locking when the vehicle starts driving.
For safety reasons, all of the vehicle’s doors will unlock in the event of a collision. This will only happen if one or more of the safety systems has been triggered.
Locking and unlocking from inside the vehicle
- The doors and tailgate can be locked and unlocked from inside the vehicle using the central lock buttons in the driver’s door.
- Depending on the key settings, either all doors will be unlocked or just the selected door.
Front doors
Locking
- Press the
> All doors and the tailgate will lock.
Unlocking
- Tap the
> All doors and the tailgate will unlock.
Rear doors
Locking
The door must be closed for locking to be possible.
- Tap the
> The door is locked.
Unlocking
Alternative unlocking using the door handle.
- Pull the door handle.
> The door is unlockedProvided the child lock isn’t activated. .
- Pull the door handle again.
> The door will open.
Locking and unlocking settings
- Tap in the center display.
- Tap More.
- Select Locking.
- Make desired changes.
Locking and unlocking using the key
Locking using the key
- Press the
To activate the locking sequence, all doors must be closed. If any door or the tailgate is open, they will be locked and the alarm will be armed once they are closed.
A key that has been locked in the vehicle is temporarily deactivated and cannot be used until the vehicle is unlocked using another valid key.
Locking when the tailgate is open
Do not leave the vehicle’s key in the cargo compartment. If the key is detected in the vehicle when the tailgate is closed after locking, the tailgate will not lock.
Unlocking using the key
- Press the button on the key to unlock the vehicle.
Automatic relocking
If none of the doors or tailgate are opened within two minutes after being unlocked, they will automatically relock. This function reduces the risk of inadvertently leaving the vehicle unlocked.
Key not working
Move closer to the vehicle and try to unlock it again.
If the key is not working to lock or unlock the vehicle, its battery may be discharged. Use the detachable key blade to lock/unlock the driver’s door instead.
Locking and unlocking with a detachable key blade
Unlocking
The alarm will be triggered when the vehicle is unlocked using the key blade.
- Pull the front left-hand door handle to its end position to access the lock cylinder.
- Put the key in the lock cylinder.
- Turn the key clockwise 45 degrees so that the key blade is pointing straight rearward.
- Turn the key blade back 45 degrees to its original position. Remove the key from the lock cylinder and release the handle so that it returns to its original position against the vehicle.
- Pull the door handle.
> The door will open.
When the door is unlocked using the detachable key blade and then opened, the alarm will be triggered.
Locking
The doors have a lock mechanism in the side of the door that must be pushed in using the key blade. The door will then be locked mechanically and cannot be opened from the outside.
The doors can still be opened from inside.
- Remove the detachable key blade from the key. Insert the key blade into the opening for the lock mechanism and push the key in as far as possible, about 12 mm (0.5 in).
| The door can be opened from both the outside and the inside. | |
| The door cannot be opened from the outside. To return to position A, open the door using the inside door handle. |
- The door’s lock controls only lock that specific door, not all doors simultaneously.
- A manually locked rear door with activated child lock cannot be opened from either the inside or the outside. The door can be unlocked using the buttons on the key, the central locking button or the Polestar app.
Unlocking the tailgate from inside the vehicle
- Press the
> The tailgate is unlocked and can be opened from the outside using the handle under the tailgate.
- Press and hold the
> The tailgate will open.
Unlocking the tailgate using the key
- Press the
> The tailgate will be unlocked but remain closed.
The side doors remain locked and armed. The lock and alarm indicator on the dashboard will go out to indicate that the vehicle is no longer fully locked.
If the tailgate is not opened within approximately 2 minutes, it will be relocked and the alarm armed.
- Press and hold the
> The tailgate will unlock and open. However, the side doors will remain locked and armed.
Use Digital Key
- With Digital Key, the vehicle can be locked and unlocked using keyless technology or through the Polestar app. The vehicle can also be started and operated as usual when it detects a phone with Digital Key.
- To use your phone as a key, the Digital Key function must have been activated in the Polestar app.
If the phone’s battery is discharged, the Digital Key function is not available. Charge the phone or use a regular key instead.
Locking and unlocking using Digital Key
The vehicle detects Digital Key when the phone is within an arm’s length from the doors or tailgate.
The keyless unlocking and locking function works just like a regular key. Grasp the handle and wait until the vehicle unlocks, or touch the pressure-sensitive indentation on the handle to lock the vehicle.
The tailgate can also be opened with a foot movement* when a phone with Digital Key is within range.
Starting the vehicle using Digital Key
The vehicle is started as usual when a phone with Digital Key is inside the vehicle.
Troubleshooting problems with Digital Key
If you cannot perform keyless unlocking or locking with Digital Key:
- Hold the phone in your hand, point it at the vehicle, and try again. The phone’s signal can be blocked or obstructed by other objects, for example if it is stored in a bag or near metal items or other electronics.
- Try unlocking or locking the vehicle using the buttons in the app.
If you cannot start the vehicle using Digital Key:
- Place the phone near or on the wireless charging pad, where it has very good conditions for connection. The phone’s signal can be blocked or obstructed by other objects, for example if it is stored in a bag or near metal items or other electronics.
If you experience problems with Digital Key:
- Make sure that Bluetooth is activated and that the phone is connected to the vehicle.
- Make sure that the app has access to requested phone functions, e.g. location services.
- Make sure that the app is not closed down or limited in the phone due to e.g. battery-saving settings.
- Make sure the Digital Key function is not deactivated in the app’s settings.
- Try temporarily disconnecting Wi-Fi, as some networks may obstruct authentication of the digital key.
- Restart the app or the phone.
- Check to see if there is a more recent version of the app and update it if possible.
- If the problem persists, contact Polestar Customer Support.