Assistance with Polestar Connect
Polestar Connect not only offers extra comfort and control via the Polestar app but also assistance services via the SOS and CONNECT buttons in the ceiling, such as emergency assistance in the event of an accident and help during a trip.
Backup battery for Polestar Connect
The backup battery has a limited lifespan. When the battery requires servicing or replacement, a message (eCall Service required) is shown in the instrument panel.
If the message persists, contact Polestar Customer Support.
Change of ownership with Polestar Connect
Selling a vehicle with Polestar Connect
The following steps should be carried out by the previous owner:
- Remove the link between the vehicle and the Polestar app.
- Reset the user data – select to perform a factory reset.
Purchasing a vehicle with Polestar ConnectThe new owner will need to connect the Polestar app to the vehicle.
Change of ownership to another countryWhen a vehicle is purchased and imported to another country, further measures may be necessary. Contact a delivery center for information.
Getting started with Polestar Connect
Polestar ID and linking the Polestar app to your vehicleA Polestar ID is required to use the Polestar app. Once a Polestar ID has been created, the Polestar app needs to be linked to the vehicle.
Buying a pre-owned vehicle with Polestar ConnectIf you have purchased a pre-owned vehicle with Polestar Connect, it is important to delete the data from the previous owner and add your own details for the service to work. Contact Polestar Customer Support for assistance.
Polestar Connect abroad
When you push the SOS button, you will always be connected to Polestar Assistance or an emergency service center for the market in which the vehicle is currently located.
When you press the CONNECT button, you will always be connected to your home country’s Polestar Assistance.
For more information, contact Polestar Customer Support.
Polestar Connect availability
Polestar Connect is fully available for 5 days and is then disabled to save the battery. The system resumes full availability once the vehicle has been started.
The system’s services only work in areas in which Polestar Connect‘s partners have cellular coverage and where the technology allows.
Just as with cellular phones, atmospheric disturbances or areas with fewer transmitters, e.g. sparsely populated rural areas, can make connection impossible.
This Polestar is equipped with the Polestar Connect service. This means that no extra subscription is required for it to work. The intention is that the service will be active as long as the vehicle is used and the technology and cellular phone network allow. Polestar reserves the right to reduce the service when it is no longer practically possible to maintain full functionality. If the vehicle has not been used for more than a year, it is considered to be no longer in use.
Polestar Connect markets
| Australia |
| Austria |
| Bahrain |
| Belgium |
| Canada |
| China |
| Czech Republic |
| Denmark |
| Finland |
| France |
| Germany |
| Hong Kong |
| Italy |
| Kuwait |
| Luxembourg |
| Netherlands |
| New Zealand |
| Norway |
| Poland |
| Qatar |
| Saudi Arabia |
| Singapore |
| South Korea |
| Spain |
| Sweden |
| Switzerland |
| United Arab Emirates |
| United Kingdom |
| USA |
Latest informationPolestar Connect is becoming available in an increasing number of places. For the latest information on where Polestar Connect is available, contact Polestar Customer Support.