Assistance via Polestar Connect
Polestar Assistance is available 24/7 and can be accessed by pressing the CONNECT button on the ceiling of the vehicle or via the Polestar app. If data sharing for Polestar Connect is activated, Polestar Assistance receives information about the vehicle’s position, which can be advantageous when in need of roadside assistance.
If you have other questions about your vehicle, contact Polestar Customer Support, which can be reached by phone or via the online form or chat feature on the website.
Automatic Crash Notification with Polestar Connect
Polestar AssistanceWhen the vehicle’s safety system is triggered, e.g. in an accident in which the activation level of the seat belt tensioner or airbag is reached, the vehicle will automatically call Polestar Assistance and a message will be sent containing information such as the vehicle’s location.
- Polestar Assistance will then attempt to establish voice contact with the driver to determine the extent of the accident and the need for assistance.
- Polestar Assistance will then contact the appropriate emergency service (police, ambulance, tow truck, etc.).
If voice contact cannot be established, Polestar Assistance will contact emergency services for appropriate action.
Emergency assistance with Polestar Connect
Polestar AssistanceTo summon assistance in the event of an illness or an external threat to the vehicle or passengers, Polestar Assistance can be alerted manually by pressing and holding the SOS button for at least 2 seconds. The vehicle will contact Polestar Assistance and a message will be sent containing the vehicle’s location and other information.
- Polestar Assistance will then attempt to establish voice contact with the driver to determine the extent of the emergency and the need for assistance.
- Polestar Assistance will then contact the appropriate emergency service (police, ambulance, tow truck, etc.).
If voice contact cannot be established, Polestar Assistance will contact emergency services for appropriate action.
Help during a trip with Polestar Connect
Hold the CONNECT button in the ceiling depressed for at least 2 seconds to establish voice contact between Polestar Assistance and the driver. They will consult with you to determine what type of assistance is needed. If data sharing for Polestar Connect is activated, a message is also sent with the car’s location to Polestar Assistance.
The SOS button must only be used in the event of an accident, illness, or an external threat against the vehicle and its passengers. The SOS function is only intended for emergency situations. Misuse could incur extra charges.
The Polestar app and the CONNECT button can be used for all other services, including roadside assistance.
Roadside assistance costsRoadside Assistance costs are included for the first 3 years after the purchase of a new Polestar. Once this time has passed, free roadside assistance is offered on most markets if the vehicle is serviced regularly. Polestar Customer Support can inform you of the status of your roadside assistance agreement.
Polestar Connect can help you get back on the road, even if your Roadside Assistance agreement has expired. If this is the case, you will be asked to pay the cost of the service that is sent out to you.
If you do not have a valid road assistance agreement, additional recovery costs may apply.