2022 Polestar 2 Internet-Based Services Owner’s Manual

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1 2022 Polestar 2 Internet-based services
2 Connected Safety
3 Create a Polestar ID
4 Polestar Connect
5 Polestar ID

2021 Polestar 1-LOGO

2022 Polestar 2 Internet-based services

Connected Safety

Connected Safety communicates information between your vehicle and other vehicles via a cloud service. The function is designed to notify the driver of any hazardous road conditions ahead.

The function can notify the driver if another vehicle further down the road has activated its hazard warning flashers or detected slippery road conditions. You will also be notified if your own vehicle detects slippery road conditions.

Connected Safety can assist the driver with the following:

  • Hazard warning flashers alert
  • Slippery road alerts

Connected Safety communication between vehicles only works for vehicles that are equipped with the function and have it activated. Connected Safety also needs to be accepted via Polestar privacy.

Hazard warning flashers alertIf your vehicle’s hazard warning flashers are activated, information on this can be sent to other vehicles approaching your location.
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When your vehicle approaches a vehicle with its hazard warning flashers on, this symbol will appear in the instrument panel.

Slippery road alerts
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If your vehicle detects reduced friction between the tires and the road, this symbol will be shown in the instrument panel. This information can then be forwarded to vehicles approaching your vehicle’s location.

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If your vehicle receives information about slippery conditions from another vehicle, this symbol will be shown in the instrument panel.

WARNING
  • The function is supplementary driver support intended to facilitate driving and help make it safer – it cannot handle all situations in all traffic, weather and road conditions.
  • The driver is advised to read all sections in the Manual about this function to learn of its limitations, which the driver must be aware of before using the function.
  • Driver support functions are not a substitute for the driver’s attention and judgment. The driver is always responsible for ensuring the vehicle is driven in a safe manner, at the appropriate speed, with an appropriate distance to other vehicles, and in accordance with current traffic rules and regulations.

Create a Polestar ID

A Polestar ID can be created in various ways.
Creating a Polestar ID with the Polestar app

You can use the Polestar app to create a Polestar ID.

  • Download the latest version of the Polestar app to a smartphone via e.g. App Store or Google Play.
  • Select to create a Polestar ID.
  • The website for creating a Polestar ID will open. Fill in the requested information.
  • Check the box to accept the terms and conditions.
  • Tap the button to create a Polestar ID.
  • An email/text message will be sent to the address/cellular phone number you have provided. Follow the steps listed in the message to confirm.

> Your Polestar ID is now ready to use.

Creating a Polestar ID on the Polestar website
  • Select to log in and then select to create a Polestar ID.
  • The website for creating a Polestar ID will open. Fill in the requested information.
  • Check the box to accept the terms and conditions.
  • Tap the button to create a Polestar ID.
  • An email/text message will be sent to the address/cellular phone number you have provided. Follow the steps listed in the message to confirm.

> Your Polestar ID is now ready to use.

Polestar Connect

Polestar Connect provides direct contact with the vehicle and extra comfort and assistance 24 hours a day.

The functions are available via the Polestar app and the CONNECT and SOS buttons in the vehicle’s ceiling console:

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In the event of an accident, emergency assistance (ambulance, police, etc.) can be summoned to the vehicle. In less critical situations, e.g. a flat tire, roadside assistance can be called out.

You can use the Polestar app to, for example, lock or unlock the vehicle and check the battery level.

NOTE

The SOS button must only be used in the event of accident, illness or an external threat against the vehicle and its passengers. The SOS function is only intended for emergency situations. Misuse could incur extra charges.

The Polestar app and the CONNECT button can be used for all other services, including roadside assistance.

The Polestar Connect systemPolestar Connect is connected to the vehicle’s safety and alarm systems and to other systems in the vehicle, such as lock and climate systems. The vehicle has an integrated modem for communication with Polestar Assistance and the Polestar app. GNSS (Global Navigation Satellite System) is used to locate the vehicle.
NOTE

This Polestar is equipped with the Polestar Connect service. This means that no extra subscription is required for it to work. The intention is that the service will be active as long as the vehicle is used and the technology and cellular phone network allow. Polestar reserves the right to reduce the service when it is no longer practically possible to maintain full functionality. If the vehicle has not been used for more than a year, it is considered to be no longer in use.

Personal data processingIn order to provide you with all the functions of the Polestar Connect service, certain information, including personal data, must be processed. Read more about privacy at polestar.com/privacy.
Contacting Polestar AssistanceTo contact Polestar Assistance, use the vehicle’s CONNECT button or the Polestar app.

Polestar ID

Polestar ID is a personal ID that gives you access to a range of services using a single username and password.
NOTE

The available services can vary over time and depend on equipment level and market.

One example of a service in which a Polestar ID is needed is to check the vehicle via your phone using the Polestar app.

NOTE

If the username/password for a service (e.g. Polestar Connect) is changed, the change will also automatically be applied to other services.

You can create your Polestar ID on the website polestar.com or in the Polestar app.

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