Polestar 2

2021 Polestar 2 Practical Information About Polestar Connect Owners Manual

2021 Polestar 2 Practical information about Polestar Connect

Assistance with Polestar Connect

Polestar Connect can provide extra security and assistance in the event of a flat tire, breakdown, accident, etc.

Polestar Connect not only offers extra comfort and control via the Polestar app, but also assistance services via the SOS and CONNECT buttons in the ceiling, such as emergency assistance in the event of an accident and help during a trip.

Backup battery for Polestar Connect

If the main battery has no electrical current, the Polestar Connect backup battery will take over so that the system can still be used.

The backup battery has a limited lifespan. When the battery requires servicing or replacement, a message (eCall Service required) is shown in the instrument panel.

If the message persists, contact Polestar Customer Support.

Change of ownership with Polestar Connect

When the vehicle changes owners, there are several steps that need to be carried out to disconnect the previous owner and give the new owner access to Polestar Connect.

Selling a vehicle with Polestar Connect

The following steps should be carried out by the previous owner:

  • Remove the link between the vehicle and the Polestar app.
  • Reset the user data – select to perform a factory reset.

Purchasing a vehicle with Polestar Connect

The new owner will need to connect the Polestar app to the vehicle.

Change of ownership to another country

When a vehicle is purchased and imported to another country, further measures may be necessary. Contact a delivery center for information.

Getting started with Polestar Connect

To get started with Polestar Connect, you need to carry out certain preparations.

Polestar ID and linking the Polestar app to your vehicle

Polestar ID is required to use the Polestar app. Once a Polestar ID has been created, the Polestar app needs to be linked to the vehicle.

Buying a pre-owned vehicle with Polestar Connect

If you have purchased a pre-owned vehicle with Polestar Connect, it is important to delete the data from the previous owner and add you own details for the service to work. Contact Polestar Customer Support for assistance.

Polestar Connect abroad

Polestar Connect services may vary when driving in other countries.

When you push the SOS button, you will always be connected to Polestar Assistance for the market in which the vehicle is currently located. An emergency call center is contacted instead if Polestar Assistance is not available in that market.

When you press the CONNECT button, you will always be connected to your home country’s Polestar Assistance.

Polestar Connect services will not be available in countries without roaming agreements.

For more information, contact Polestar Customer Support.

Polestar Connect markets

The following is a list of markets with Polestar Connect.
Belgium
Canada
China
Netherlands
Norway
United Kingdom
Sweden
Germany
USA

Latest information

Polestar Connect is becoming available in an increasing number of places. For the latest information on where Polestar Connect is available, contact Polestar Customer Support.

Automotive Solutions

Recent Posts

VW Jetta Engine Fuse Box Diagram

Access the comprehensive 2010-2018 VW Jetta Passenger Fuse Box Diagram to troubleshoot electrical issues effectively.…

7 months ago

VW Jetta Passenger Fuse Box Diagram

Explore the comprehensive VW Jetta Passenger Fuse Box Diagram to troubleshoot electrical issues effectively. Understand…

7 months ago

2023 Ford F-150 Lightning Fuse Box Diagram

Under Hood Fuse Box Location Remove the front luggage compartment cover. Under Hood Fuse Box…

2 years ago

2022 Kawasaki NINJA H2 SX SE Brake Lever Adjuster Owner’s Manual

2022 Kawasaki NINJA H2 SX SE Brake Lever Adjuster Owner's Manual NOTICE Only adjust the front…

2 years ago

2023 Land Rover Range Rover Evoque Exiting The Vehicle Owners Manual

2023 Land Rover Range Rover Evoque Exiting The Vehicle SINGLE LOCKING WARNING Before exiting the…

2 years ago

2023 Land Rover Range Rover Evoque Front Seats Owners Manual

2023 Land Rover Range Rover Evoque Front Seats FRONT SEAT SAFETY Make sure to read…

2 years ago