Polestar Connect not only offers extra comfort and control via the Polestar app, but also assistance services via the SOS and CONNECT buttons in the ceiling, such as emergency assistance in the event of an accident and help during a trip.
Backup battery for Polestar Connect
The backup battery has a limited lifespan. When the battery requires servicing or replacement, a message (eCall Service required) is shown in the instrument panel.
If the message persists, contact Polestar Customer Support.
Change of ownership with Polestar Connect
Selling a vehicle with Polestar Connect
The following steps should be carried out by the previous owner:
- Remove the link between the vehicle and the Polestar app.
- Reset the user data – select to perform a factory reset.
Purchasing a vehicle with Polestar Connect
The new owner will need to connect the Polestar app to the vehicle.
Change of ownership to another country
When a vehicle is purchased and imported to another country, further measures may be necessary. Contact a delivery center for information.
Getting started with Polestar Connect
Polestar ID and linking the Polestar app to your vehicle
A Polestar ID is required to use the Polestar app. Once a Polestar ID has been created, the Polestar app needs to be linked to the vehicle.
Buying a pre-owned vehicle with Polestar Connect
If you have purchased a pre-owned vehicle with Polestar Connect, it is important to delete the data from the previous owner and add you own details for the service to work. Contact Polestar Customer Support for assistance.
Polestar Connect abroad
When you push the SOS button, you will always be connected to Polestar Assistance for the market in which the vehicle is currently located. An emergency call center is contacted instead if Polestar Assistance is not available in that market.
When you press the CONNECT button, you will always be connected to your home country’s Polestar Assistance.
Polestar Connect services will not be available in countries without roaming agreements.
For more information, contact Polestar Customer Support.
Polestar Connect markets
| Belgium |
| Canada |
| China |
| Netherlands |
| Norway |
| United Kingdom |
| Sweden |
| Germany |
| USA |
Latest information
Polestar Connect is becoming available in an increasing number of places. For the latest information on where Polestar Connect is available, contact Polestar Customer Support.