Creating a Polestar ID with the Polestar app
You can use the Polestar app to create a Polestar ID.
- Download the latest version of the Polestar app to a smartphone via e.g. App Store or Google Play.
- Select to create a Polestar ID.
- The website for creating a Polestar ID will open. Fill in the requested information.
- Check the box to accept the terms and conditions.
- Tap the button to create a Polestar ID.
- An email/text message will be sent to the address/cellular phone number you have provided. Follow the steps listed in the message to confirm.
> Your Polestar ID is now ready to use.
Creating a Polestar ID on the Polestar website
- Go to polestar.com
- Select to create a Polestar ID.
- The website for creating a Polestar ID will open. Fill in the requested information.
- Check the box to accept the terms and conditions.
- Tap the button to create a Polestar ID.
- An email/text message will be sent to the address/cellular phone number you have provided. Follow the steps listed in the message to confirm.
Your Polestar ID is now ready to use.
Polestar Connect
Polestar Connect provides direct contact with the vehicle and extra comfort and assistance 24 hours a day.
The functions are available via the Polestar app and the CONNECT and SOS buttons in the vehicle’s ceiling console:
In the event of an accident, emergency assistance (ambulance, police, etc.) can be summoned to the vehicle. In less critical situations, e.g. a flat tire, roadside assistance can be called out.
You can use the Polestar app to, for example, lock or unlock the vehicle and check the battery level.
The SOS button must only be used in the event of accident, illness or an external threat against the vehicle and its passengers. The SOS function is only intended for emergency situations. Misuse could incur extra charges.
The Polestar app and the CONNECT button can be used for all other services, including roadside assistance.
The Polestar Connect system
Polestar Connect is connected to the vehicle’s safety and alarm systems and to other systems in the vehicle, such as lock and climate systems. The vehicle has an integrated modem for communication with Polestar Assistance and the Polestar app. GNSS (Global Navigation Satellite System) is used to locate the vehicle.
This Polestar is equipped with the Polestar Connect service. This means that no extra subscription is required for it to work. The intention is that the service will be active as long as the vehicle is used and the technology and cellular phone network allow. Polestar reserves the right to reduce the service when it is no longer practically possible to maintain full functionality. If the vehicle has not been used for more than a year, it is considered to be no longer in use.
Personal data processing
In order to provide you with all the functions of the Polestar Connect service, certain information, including personal data, must be processed. Read more about privacy at polestar.com/privacy.
Contacting Polestar Assistance
To contact Polestar Assistance, use the vehicle’s CONNECT button or the Polestar app.
Polestar ID
Polestar ID is a personal ID that gives you access to a range of services using a single username and password.
The available services can vary over time and depend on equipment level and market.
One example of a service in which Polestar ID is needed is to check the vehicle via your phone using the Polestar app.
If the username/password for a service (e.g. Polestar Connect) is changed, the change will also automatically be applied to other services.
You can create your Polestar ID on the website polestar.com or in the Polestar app.