2021 Polestar 2 Connect app
Available functions in the Polestar app
Available functions:
- Battery level
- Lock status
- Lock/unlock doors
- Start/stop parking climate
- Assistance
- Account information
- Digital Key
Battery level and range in the Polestar app
The battery level is shown in the 
tab. Tap the plus symbol to see estimated range.
Climate function in the Polestar app
Access the climate function from the tab. Tap 
to start or stop the climate system.
Connecting the Polestar app to the vehicle
Once a main user (admin) has connected their app to the vehicle, additional vehicle users can be added.
Connecting the Polestar app to the vehicle (admin)
This procedure must be carried out in the vehicle:
- Make sure that you have your Polestar ID, the vehicle identification number (VIN) and all of the vehicle’s keys with you before you start. The Polestar ID can be created by logging in to the Polestar app, and the vehicle identification number can be found in the windshield, in the center display, etc.
- Sit in the vehicle with all of the vehicle’s keys with you. Make sure your vehicle is positioned in an area with coverage and that your mobile device has an internet connection.
- Log in to the Polestar app using your Polestar ID and follow the instructions in the app.
- Then follow the instructions in the vehicle’s center display.
> You can now begin using the Polestar app’s services.
Connecting the Polestar app to the vehicle (user)
This procedure must be carried out in the vehicle:
- Make sure that you have your Polestar ID, the vehicle identification number (VIN) and one of the vehicle’s keys with you before you start. The Polestar ID can be created by logging in to the Polestar app, and the vehicle identification number can be found in the windshield, in the center display, etc.
For a more customized experience and support, it is recommended that every user create a personal Polestar ID.
- Sit in the vehicle. Make sure your vehicle is positioned in an area with coverage and that your mobile device has an internet connection.
- Log in to the Polestar app using your Polestar ID and follow the instructions in the app.
- Then follow the instructions in the vehicle’s center display.
> You can now begin using the Polestar app’s services.
Tips when using the Polestar app
If you experience disruptions with the Polestar app even though the car to which the app is linked is outdoors in an open location with cellular coverage and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.
If the vehicle was previously owned, however, you should first check whether the Polestar Connect service is activated in the vehicle.
For further information, contact Polestar Customer Support.
Devices compatible with the Polestar app
You can download the app free of charge from the Apple App Store or Google Play.
For the Polestar app to work as well as possible, ensure that you have updated the app to the latest version available for your device. More information on technical requirements concerning version, as well as operating systems and compatibility for device models, is available when downloading apps.
Polestar reserves the right to end the maintenance of older versions of apps and remove them from existing app stores at any time.
Internet connection
Because the app communicates with the vehicle via the Internet, your mobile device must have an Internet connection to perform your commands.
Locking functions in the Polestar app
Current lock status is shown in the tab. Tap 
to lock/unlock the vehicle.
Removing link between vehicle and Polestar app
To remove the connection between the vehicle and the Polestar app, you must be logged in to the app. If you do not have access to the app, contact Polestar Customer Support and explain that you want to sell your vehicle.
You can end your ownership in the 
tab. Select the relevant vehicle and follow the instructions in the app to end ownership.
When the ownership is ended, user history and other user accounts will be deleted.
The Polestar app
You can, for example, lock and unlock the vehicle, start and stop the climate system and check the battery level.
Downloading the Polestar app
The Polestar app is available for iPhone and Android phones. Download it free of charge from the Apple App Store or Google Play. The app is continuously updated.
Internet connection required
When using the Polestar app, your mobile device will send and receive data via the internet. If you do not have a data plan, then your cell phone carrier may charge you for that data. If you use your app abroad you may incur data roaming charges. For further information, contact your cell phone operator.