2021 Polestar 1 Towing Owners Manual

Attaching the towing eyelet

Take out the towing eyelet, which is stored in a foam block under the floor in the cargo compartment.

Remove the cover by pressing on the mark with a finger while folding out the opposite side/corner.

> The cover turns along its center line and can then be removed.

Screw the towing eyelet into place as far as possible.

Fasten the eyelet securing by, for example, inserting a lug wrench through it and using this as a lever.

IMPORTANT

It is important that the towing eye is screwed in securely as far as possible.

Removing the towing eyelet

Unscrew the towing eyelet after use and return it to its storage location in the foam block. Replace the cover on the bumper.

Recovery

This section refers to transporting the vehicle with a tow truck or similar vehicle.

Call a professional towing service for assistance.

In certain conditions, the towing eyelet can be used to pull the vehicle onto a flatbed tow truck.

IMPORTANT

Note that the vehicle must always be towed raised with all wheels on the bed of the tow truck.

WARNING

No person or object should be behind the tow truck when the vehicle is lifted onto the bed of the truck.

Safety mode

Safety mode is a feature that is triggered after a collision if there is potential damage to an important function in the vehicle, such as the fuel lines, sensors for one of the safety systems, the brake system, etc.

If the vehicle has been involved in a collision, the text Safety models Manual may appear in the instrument panel along with the warning symbol if the panel is undamaged and the vehicle’s electrical system is intact. The message indicates that one or more of the vehicle’s functions may be reduced.

WARNING

Never attempt to restart the vehicle if you smell fuel fumes when the message Safety models Manual is displayed in the instrument panel. Leave the vehicle immediately.

If safety mode has been set, it may be possible to reset the system in order to start and move the vehicle a short distance, for example, if it is blocking traffic.

WARNING

Never attempt to perform repairs or reset electrical components on your own after the vehicle has been in safety mode. This could result in injury or prevent the vehicle from functioning properly. Contact Polestar Customer Support for assistance checking and restoring the vehicle to normal status after Safety models Manual is displayed.

WARNING

When the vehicle is in safety mode, it should not be towed behind another vehicle. It should be towed from the site on a tow truck. Contact Polestar Customer Support.

Starting the vehicle when it is in safety mode

Check the vehicle for damage, particularly for fuel leakage. Make sure you do not detect any gasoline fumes.
If the damage to the vehicle is minor and there is no fuel leakage/fumes, you may attempt to start the engine.

WARNING

Never attempt to restart the vehicle if you smell fuel fumes when the message Safety modeSee Manual is displayed in the instrument panel. Leave the vehicle immediately.

Switch off the ignition.

Then try to start the vehicle.

> The vehicle’s electrical system will perform a system check and then attempt to reset to normal operating mode. The message Vehicle start System check, wait will be displayed on the instrument panel during the check. This may take up to a minute.

When Vehicle startSystem check, wait is no longer displayed in the instrument panel, try again to start the vehicle.

IMPORTANT

If the message Safety modeSee Manual is still displayed, the vehicle should not be driven or towed behind another vehicle. If the vehicle needs to be moved, it must be towed on a tow truck. Even if no damage is apparent, there may be hidden damage that could make the vehicle impossible to control.

Moving the vehicle when it is in safety mode

If the message Normal modeThe car is now in normal mode is displayed after attempting to start the engine, the vehicle may be moved carefully from its present position if, for example, it is blocking traffic.

Do not move the vehicle farther than absolutely necessary.

WARNING

When the vehicle is in safety mode, it should not be towed behind another vehicle. It should be towed from the site on a tow truck. Contact Polestar Customer Support.

Towing using a towline

This section refers to one vehicle being towed behind another using a towline.

Never attempt to tow the vehicle behind another vehicle as this could damage the electric motors. The vehicle must instead be lifted onto a tow truck and transported with all four wheels on the bed or lifting platform of the truck (no wheels may touch the road).

Towing another vehicle

Towing another vehicle requires a lot of power – use the Constant AWD drive mode. This helps charge the hybrid battery and improve the vehicle’s driving and road-holding characteristics.

Before towing another vehicle, check applicable speed limit regulations.

Jump starting

Never attempt to tow the vehicle to start the engine as this could damage the electric motors. Use an auxiliary battery if the start battery’s charge level is so low that the engine cannot be started.

IMPORTANT

Attempts to tow-start the vehicle could cause damage to the electrical drive motors and three-way catalytic converter.

2021 Polestar 1 Towing Owners Manual