2021 Polestar 1 Polestar Connect APP Owners Manual

With some cellular phones, it is possible to give the Polestar 1 app access to your calender and receive event reminders 24 hours in advance directly in the app. You can also send route guidance to the planned meeting from the app to the vehicle.

Activating the calendar function in the Polestar 1 app

Go to the More tab.

Select App settings.

Activate Calendar appointments.

Using the Send to vehicle function to receive route guidance

To use this function, the reminder must contain a complete address.

Press the reminder in the app.

Select Plan Trip.

Select Send to Car.

> The Polestar 1 app sends the information on to the navigation system in your vehicle to give you route guidance to the destination.

Connecting the Polestar 1 app to the vehicle

To be able to use the Polestar 1 services, the app must first be linked to the vehicle.
This procedure must be carried out in the vehicle.

Make sure your vehicle is positioned in an area with coverage and that your mobile device has an internet connection.

NOTE

Make sure that Vehicle Modem Internet is not selected as the Internet source in the vehicle. If it is selected, step 5 will not be possible and the app will not be able to link to the vehicle.

Make sure that you have your four-digit Polestar Connect PIN code, your Polestar ID and the vehicle identification number (VIN) with you before you start. The Polestar ID can be created by logging in to the Polestar 1 app, and the vehicle identification number can be found in the windshield, in the center display, etc.

Sit in the driver’s seat with your phone and switch on the vehicle’s ignition.

When the message instructing you to press the ON CALL button is displayed in the Polestar 1 app, wait a few seconds before pressing the button to ensure that the vehicle is in verification mode.

Confirm the connection between the app and your vehicle by quickly pressing the ON CALL button in the roof of the vehicle once (do not hold the button in).

> You can now begin using the Polestar 1 app’s services.

Tips when using the Polestar 1 appIf you experience disruptions with the Polestar 1 app even though the car to which the app is linked is outdoors in an open location with cellular coverage and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.

If the vehicle was previously owned, however, you should first check whether the Polestar Connect service is activated in the vehicle.

For further information, contact Polestar Customer Support.

Data sharing for Polestar Connect

Data sharing is enabled by default for Polestar Connect. This means that you do not need to enable data sharing for the service when you purchase a new vehicle or e.g. after a factory reset.
You can choose to disable data sharing for Polestar Connect. Note that most Polestar Connect functions need to be able to share data in order for you to use them. If you have connected your vehicle to the Polestar 1 app, a notification will be displayed in the app if the data sharing function is disabled for the service.
The data sharing settings are only enabled by default for your Polestar Connect. Data sharing will remain disabled for your other connected services and downloaded apps and will need to be enabled in order to be used.

Devices compatible with the Polestar 1 app

The Polestar 1 app is compatible with various mobile devices and operating systems.
The Polestar 1 app is available for iPhone, iPad and Apple Watch as well as Android phones and wearables. You can download the app for free from Apple App Store or Google Play.
For the Polestar 1 app to work as well as possible, ensure that you have updated the app to the latest version available for your device. More information on technical requirements concerning version, as well as operating systems and compatibility for device models, is available when downloading apps.

NOTE

Polestar reserves the right to end the maintenance of older versions of apps and remove them from existing app stores at any time.

Internet connection

Because the app communicates with the vehicle via the Internet, your mobile device must have an Internet connection to perform your commands.

Displaying the vehicle identification number in the Polestar 1 app

When contacting Polestar Customer Support about e.g. a Polestar Connect subscription, you will need to provide your VIN (Vehicle Identification Number). One way to find this is through the Polestar 1 app.

Go to the Vehicle tab.

Select Vehicle information.

Read under Vehicle Identification Number (VIN).

Driving journal with the Polestar 1 app

The Polestar 1 app can automatically create a drive log which allows you to view a summary of your vehicle journeys. The data is visible from all the accounts connected to the vehicle.

Registration of trip informationThe trip information is sent to the Polestar 1 app 30-60 seconds after the vehicle key has been removed. If you restart the engine within this time to continue driving, the journey that was in progress before the engine was switched off continues. In case of longer stops, e.g. refueling at a fuel station, two trips will be logged. You have the possibility to merge multiple trips into one via the app.

The travel information can be downloaded and saved in Excel, a useful function if, for example, you have a company car.

Viewing driving journal

The Polestar 1 app stores information about the trips you have made in your vehicle over the last 100 days. To view a summary of your trips:

Go to the Vehicle tab.

Select Driving journal.

Select the trip you want more information about.

> The following information about the selected trip appears in the app:

Title
Category
Note
Route (with start and stop positions)
Time
Distance
Fuel consumption
Electricity consumption
Electrical regeneration
Started (time when journey was started)
Finished (time when journey was finished)
Odometer reading

Electric power functions in the Polestar 1 app

The Polestar 1 app contains functions that can e.g. show battery and charging status or can help you find the nearest charging station.

Battery and charge status

To view current battery level and get an estimate of how long you can drive on the existing charge:

Go to the home tab.

Select Battery chargingor Fuel range.

> The following information can be found here:

Battery level: The status of the high voltage battery is displayed graphically.
Range (miles): Estimate of how far you can drive on the battery alone.
Charge status: Indicates whether the charging cable is connected or not.
Vehicle’s location.

My charging locationsThe Polestar 1 app helps you find the nearest charging station and allows you to save eight charging locations in a favorites list. You can also make the following settings for each charging location:

Add a reminder about charging if you stop at a charging location in your favorites list without charging.
Message when charging is interrupted, e.g. due to power outage.

Settings for my charging locations

To create unique settings for your favorite charging locations:

Go to the home tab.

Select Battery chargingor Fuel range.

Select a charging location (or add a new one).

> You can define settings for your charging stations here by enabling or disabling charging reminders.

PreconditioningYou can control the vehicle’s air conditioning from the app and cool or heat the passenger compartment to the desired temperature. To cool down your vehicle it needs to be plugged in.

To set preconditioning:

Go to the home tab.

Select Parking heater/Parking climate.

Program Timer 1and Timer 2 by selecting the time you want Preconditioning to be complete.

> The vehicle heats up or cools down the passenger compartment to achieve the desired indoor temperature. The desired temperature is the current setting you made for your climate system.

You can also control the climate with instant actions from the app. Tap Startor Stopunder Parking heater/Parking climate. These commands cancel any set timers.

Entering a vehicle nickname in the Polestar 1 app

You can specify or change the name of your vehicle in the Polestar 1 app.

Go to the Vehicle tab.

Select Vehicle information.

Under Nickname, tap Change.

Enter a name and then tap Save.

Finding the vehicle using the Polestar 1 app

In the Polestar 1 app, you can see the location of your vehicle on a map. The map also shows your own position, i.e. the position of your mobile device. You can use the app to command the vehicle to honk the horn and/or flash the turn signals to make it easier to find the vehicle.

Finding the vehicle using the Lights & Horn function

Go to the Map tab.

Your position as well as your vehicle’s position are marked on the map.

If you need further assistance to see the vehicle, for example in a large parking lot, you can get it to honk and/or flash by selecting one of the following:
- Lights to flash.
- Lights and horn to both honk and flash.
This activates the vehicle’s horn and/or the hazard warning flashers for a few seconds. The function works within a radius of approximately 500 meters (547 yards) from the vehicle.

Limitations for locating the vehicle with the Polestar 1 appIf the Polestar 1 app does not show an exact position for the vehicle, this may be due to the following:

The vehicle’s current location has poor or no view for GPS, e.g. in a garage. If this is the case, the last received location is used as its approximate location.
The vehicle could not send data to the Polestar Connect servers when you last parked it. The position is sent to Polestar every time you park the vehicle. If the vehicle does not have any cell phone coverage, the last position has not been registered and it will not seen in the app either. This can occur if the vehicle is parked in e.g. a garage with poor cellular reception.
Polestar Connect use GPS technology to locate the vehicle. The GPS coordinates are translated into addresses that are easy to understand, e.g. street name, which is why it may appear that the vehicle is parked on a street nearby if it is actually parked in an adjacent garage without GPS contact.
The vehicle’s position is not shown when the vehicle is not in use.

Language list for the Polestar 1 app

The Polestar 1 app is available in the following languages:

Chinese (simplified)

Dutch

English (UK)

English (US)

Finnish

French

French (Canadian)

German

Italian

Norwegian

Swedish

Change language via the general language settings in your mobile device.

Locking and unlocking the vehicle using the Polestar 1 app

The Polestar 1 app shows the current lock status and you can lock and unlock the vehicle remotely.

Lock the vehicle

Go to the home tab.

Select Doors and locks. The current lock status of the vehicle can be viewed here.

Select Lock.

> The vehicle’s doors are locked.

When you lock the vehicle, the anti-theft alarm is armed. Note that for safety reasons the vehicle can still be opened from the inside.

Unlock the vehicle

Go to the home tab.

Select Doors and locks. The current lock status of the vehicle can be viewed here.

Select Unlock.

Enter your Polestar ID password. This is the same password that used to log in to the Polestar 1 app.

After confirming in the Polestar 1 app, press the door handle to unlock the vehicle.

> Now the vehicle’s doors can be opened.

Push notificationsYou can choose to receive push notifications about the vehicle’s lock status from the Polestar 1 app.

Maintenance messages in the Polestar 1 app

Your Polestar 1 app allows you to view the status of various components in your vehicle. Maintenance messages can notify you if anything needs to be reviewed or rectified.

See maintenance messages in the Polestar 1 appTo see maintenance messages for your vehicle in the app:

Go to the Vehicle tab.

Select Maintenance.

> You can now view the status of various components in your vehicle.

Maintenance messagesThere are various messages about maintenance in the Polestar 1 app.

A green tick means that the status of a component is approved.
A yellow message indicates that a component will soon need inspection or action.
A red message indicates that action is needed as soon as possible.

A link to the Manual can be displayed together with maintenance messages. Click the link for more information about maintenance of your vehicle. A link to your calendar can also be displayed at Service.

For more detailed instructions concerning maintenance messages, please contact Polestar Customer Support.

Status unknown

If a question mark appears beside a component in the Polestar 1 app, this means that the status cannot be displayed for some reason. This may, for example, be because there is no Internet connection, or the app cannot read a value for some reason.

NOTE

If you see a question mark in the app you should check the car’s driver display to investigate whether there is a maintenance message or other information.
If you see a question mark in the app you should check the car’s driver display to investigate whether there is a maintenance message or other information.

Managing driving journals with the Polestar 1 app

The Polestar 1 app can automatically create a drive log which allows you to view a summary of your vehicle journeys. It is possible, for example, to categorize and name trips, and to export the driving journal.

Activating or deactivating the driving journal

Go to the More tab.

Select App settings.

Select Settings for driving journal.

Select to turn your Driving journal on/off.

When your driving journal is activated, all users that are connected to your account can see the trips made with your vehicle. Journeys made over the last 100 days are saved. If the driving journal is deactivated, your vehicle stops sending information on new journeys. None of the phones connected to your account will be able to see new entries in the journal log.

Note that existing journeys are not deleted if the driving journal is disabled.

Export Driving journalIt is possible to transfer the data from the driving journal to other formats. This function can be used, for example, to create corporate car expense reports. It stores information about the trips made with your vehicle over the past 100 days. To avoid losing information about trips older than 100 days, it is advisable to export the driving journal to your email.

Go to the Vehicle tab.

Select Driving journal.

Tap Editing.

Mark the journey(s) you want to export.

Press the e-mail symbol.

You now have the option of sending the journal log as an Excel, CSV or text file. The file can be opened on the computer with programs such as Microsoft Excel, Apple Numbers, Google Docs or OpenOffice.org Calc.

Categorize tripsIn the driving journal view it is possible to categorize trips according to Work, Private or Uncategorized. The trips can be filtered according to categories and you also have the possibility to choose the displayed range according to time interval.

Remove trip from Driving journal

Go to the Vehicle tab.

Select Driving journal.

Tap Editing.

Mark the journey(s) you want to delete.

Select the trash can symbol at the top of the screen and press Delete.

If multiple accounts are connected to the vehicle, all will see the same view from the Polestar Connect data server. This means that if you delete, rename or group trips on your phone, the change will also take effect for all users viewing the information.

Name tripsYou can name your trips and also add notes.

Go to the Vehicle tab.

Select Driving journal.

Tap on the journey you want to edit.

Press Title and name the trip.

Tap Note to add your own notes.

Push notifications from the Polestar 1 app

You can receive push notifications on your smartphone with the Polestar 1 app.
For example, you can receive information if something in the vehicle requires maintenance or if the vehicle alarm is activated. To select which type of notifications you want to disable or re-enable:

Go to the More tab.

Select Notifications.

Select which categories of notifications you want to receive.

Remote heater start with the Polestar 1 app

The heater can be started remotely using the Polestar 1 app so that the vehicle is heated at a selected time.
When the heater is started remotely, the vehicle’s parking heater is used to heat the vehicle. You can either choose to specify when you want to leave so that the heater is started automatically depending on the outside temperature surrounding the vehicle, or you can choose to start the heater right away. If the heater is not allowed to start (e.g. due to low fuel level), this will be shown in the Polestar 1 app.

Conditions for remote start of the heaterThe heater only starts under the following conditions:

The outdoor temperature surrounding the vehicle is below 15 °C (59 °F).
The vehicle has enough fuel.
The vehicle has enough battery charge.
The vehicle has cell coverage (i.e. it can receive the heater’s start command).

Instant start/instant stop of heater

Go to the home tab.

Select Parking heater.

> From here, you can select to start and stop your heater.

At instant start, the heater runs for 50 minutes or until it is shut-off.

Programming the heaterYou can pre-program the heater to start at up to eight different set times:

Go to the home tab.

Select Parking heater.

Set the Timer for the times you want the vehicle to be heated.

Based on the outside temperature, the vehicle will calculate when the heater needs to be switched on for the vehicle to be warmed up at the selected time.

With instant start/instant stop of heater, you can stop the current pre-programmed start.

Remote vehicle start with the Polestar 1 app

With the Polestar 1 app, the vehicle’s engine can be started remotely to heat up or cool down the vehicle to a comfortable temperature.
First, make sure it is permissible under local environmental regulations and laws to start the vehicle in its present location.

Go to the home tab.

Select Remote start.

Set how long you want the vehicle to be started (for heating/cooling).

Tap Startand enter your Polestar ID password.

The vehicle starts and the vehicle lights flash briefly, followed by a longer flash.

> The function is activated (the time varies depending on the signal strength to your mobile device and vehicle).

It is possible to activate the function in the Polestar 1 app twice in succession. After that, the vehicle must be started using the key before you can activate the function via the app again.

When the vehicle is remote-started, functions such as heating for the seats, door mirrors and rear window will also be activated.

Things to bear in mind when remote-starting the vehicleThe following requirements need to be met before the function is used:

The vehicle is locked.
None of the vehicle’s keys are inside the vehicle.
The hood is locked.
The vehicle is parked and the transmission is in park.
The engine is not running.
The vehicle is under supervision.
There are no people or animals in or around the vehicle.
The vehicle is not parked inside a closed room/space without sufficient ventilation.
There are no risks of anybody being in direct contact with the vehicle (e.g. during service work in a workshop or children playing near the vehicle).
The function can be used at the specified time according to local law.

The system will also check the following before starting the vehicle:

Engine status is OK (no critical diagnostic trouble codes).
Sufficient fuel level (more than 8 liters (2.11 US gallons)).

User recommendations can be found in the Polestar 1 app.

NOTE

For safety reasons, it is not possible to drive the vehicle while it is remote-started via the Polestar 1 app. The function will be active until you depress the brake pedal and turn the start knob.

Removing link between vehicle and Polestar 1 app

Polestar ID is personal and does not need to be changed or deleted it if you sell your vehicle. However, you do need to end ownership, remove the link between the Polestar 1 app and your vehicle, and delete all personal user data from the vehicle.

Log in to the Polestar 1 app. If you do not have access to the app, contact your Polestar Customer Support retailer and explain that you want to sell your vehicle.

Go to the More tab.

Select Connected vehicles.

Select the relevant vehicle.

Under Ending ownership, select I no longer own this Polestarand then enter your PIN code for Polestar Connect. This deletes your user history, your driving journal and other user accounts.

Contact Polestar Customer Support, who will delete your contact details in their system.

If possible, inform the buyer that they should contact Polestar Customer Support to reactivate the Polestar Connect subscription and provide their contact information.
Polestar Connect will remain active until the end of the subscription period.

Sending a destination to the vehicle’s navigation system via the Polestar 1 app

You can use the Polestar 1 app to send destinations, such as hotels, businesses, movie theaters, restaurants or gas stations, to your vehicle and make the destination available in your navigation system.

Sending destinations to the navigation systemTo send a destination to the vehicle from the Polestar 1 app:

Go to the Map tab.

Search for a destination.

Select Send to vehicle.

> The selected destination is sent to the vehicle’s navigation system.

Information on the closest gas stationYou can also send information about your nearest gas stations to the vehicle via the Polestar 1 app:

Go to the home tab.

Pull Range to the left.

Tap Find Gas Stations.

Select gas station and then tap Send to vehicle.

> The selected destination is sent to the vehicle’s navigation system.

Find parking near your destinationTo find parking spaces in the vicinity of your destination:

Go to the Map tab.

Select the parking symbol.

Select parking and then tap Send to vehicle.

> The selected destination is sent to the vehicle’s navigation system.

Shortcuts to the Polestar 1 app

You can create shortcuts to the functions offered in the Polestar 1 app.

Siri

On iOS devices, the Polestar 1 app offers support for Siri. Using Siri, you can control certain functions in the Polestar 1 app using your voice.

Widgets

If you use the Polestar 1 app in an Android or iOS device, it is possible to add Widgets (shortcuts) to more quickly access features such as remote start of heater, and see amount of fuel remaining.

3D Touch

Using 3D Touch you can get access to shortcuts to certain features in the Polestar 1 app.
By pressing the app icon on your phone firmly, you can access shortcuts to the following functions:

Starting the vehicle
Starting the parking heater
Starting the parking climate control
Unlock Polestar
Turn signals

Flic

Flic is a button-like accessory, which, via Bluetooth can be connected to your smartphone and with the Polestar 1 app. You can then use the Flic button to control functions in the vehicle, e.g. start/stop the remotely operated heater, allow the vehicle to honk and flash as well as lock the vehicle.
Set the desired functions via Flic in the Polestar 1 app.
In order for Flic to work, a smart device with Bluetooth is required and the Flic app must be installed. The Flic button must be paired with your smart device and be set up to send commands to the Polestar 1 app.
Read more about Flic on the manufacturer’s website.

Sharing addresses to the Polestar 1 app

Some third party apps facilitate sharing addresses to the Polestar 1 app.

The Polestar 1 app

As a Polestar Connect user you have access to the Polestar 1 app, which enables you to keep in contact with your vehicle via different app functions.

The Polestar 1 allows you to control certain functions in your vehicle using a mobile device.
These functions can provide information such as if a light bulb needs to be changed or if coolant needs to be filled. You can lock and unlock the vehicle, check the fuel level and find your nearest service station. Preconditioning can also be set and started by the vehicle’s parking climate control or the engine remote start function
Certain markets only.

Downloading the Polestar 1 app

The Polestar 1 app is available for iOS and Android. Download it free of charge from Apple App Store or Google Play. The app is continuously updated.
You can test most of the app functions without connecting to a vehicle by running it in demo mode.

Internet connection required

When using the Polestar 1 app, your mobile device will send and receive data via the internet. If you do not have a data plan, then your cell phone carrier may charge you for that data. If you use your app abroad you may incur data roaming charges. For further information, contact your cell phone operator.

Using the Polestar 1 app with wearables

The Polestar 1 app can be connected to a smart watch, such as Apple Watch or Android Wear, or other wearable.

Smart watch functions

The following functions are available for smart watches:

See battery level.
Lock the vehicle.
See the vehicle’s location on a map.
Start the parking heating.

If the Polestar 1 app is installed on a phone and linked to the vehicle, the app functions will automatically become available in the smart watch that is paired with the phone.

Pairing a smart watch with a phoneFor information and instructions on pairing a smart watch with a phone, as well as technical requirements for this, see the smart watch manufacturer’s website.

Technical requirementsTechnical requirements for operating system version and information about cell phone model compatibility can be found on the information page in the relevant app store.

Using voice control in the Polestar 1 app

With a virtual assistant like Siri, you can use voice commands to control certain Polestar 1 app functions. You can, for example, check that the doors are locked.

Voice control with Siri

To use a voice-controlled Polestar 1 app function with Siri, start Siri and ask Siri to perform the function you want to use. For a list of possible phrases, start Siri in your iOS device, press the question mark at the bottom and select Polestar 1 in the list of apps shown.
For Siri, the service is available in all languages and markets that Siri is available for.

NOTE

The above instructions are general and concern third-party suppliers. Availability, design and functionality may change or vary.

Voice control in the Polestar 1 app

With a virtual assistant like Siri, you can use voice commands to control certain Polestar 1 app functions. You can, for example, check that the doors are locked.

Requirements for using a virtual assistant

To be able to use voice control with Siri, the Polestar 1 app must be installed on an iOS device and the Siri service must be activated.

Functions that can be voice-controlled

Functions that can be voice controlled using Siri:

Make sure the vehicle is locked.
Lock the vehicle.
Unlock the vehicle.
Check the fuel level.
Honk the horn to locate the vehicle.

NOTE

Voice control of the Polestar 1 app is available in all languages and markets for which Siri is available.

NOTE

The above instructions are general and concern third-party suppliers. Availability, design and functionality may change or vary.