General update information
- Map updates can be done 2-12 times per year (depending on the market).
- There are two ways to update maps. Either via a computer and USB flash drive or directly from the vehicle (if the vehicle has an Internet connection).
- The vehicle’s map is divided into a number of fixed regions. When updating map data, the driver does not need to update all of these regions, but can instead choose to update only one or more specific regions.
- One or more regions can be updated when the vehicle has an Internet connection. However, updating a large number of regions or the entire map requires a significant amount of data, and it may be advisable to use a computer and USB flash drive instead.
If an itinerary includes more than one region, all regions should have the same version number to enable the system to calculate the best route to the destination.
Updating the map structureChanging the map structure may sometimes be necessary, e.g., if a region is added or if a large region is divided into smaller ones. If this is the case, normal updates of individual regions may not be possible and a message will be displayed explaining what has happened.
The entire map must be reinstalled instead, which is done using a USB memory stick. For further information, contact Polestar Customer Support.
Updating navigation system softwareIn addition to maps, the navigation system’s own software is under constant development and needs to be updated occasionally. This could mean that a recently downloaded map is not supported by the current navigation system software. In such cases, a message will be displayed indicating that the navigation system software must be updated. Contact Polestar Customer Support for assistance with this and for help with the map update itself.
| Ask | Answer |
|---|---|
| Can the map data platform be changed from e.g. Europe to North America? | Yes, with some exceptions. Contact Polestar Customer Support for current information. |
| How long do map updates take? | This depends on the size of the file(s) and the speed of the Internet connection. Information about the size of the update (in MB) will be displayed on the screen. |
| How big is an update? | This varies from market to market. For detailed information on your market’s map, see support.polestar.com. |
| The update is not working. What should I do? | Contact Polestar Customer Support. |
Updating maps from a vehicle with an Internet connection
The navigation system’s maps can be updated when the vehicle is connected to the Internet.
Remote update procedure.
The vehicle must be connected to the Internet.
- Tap Download Center in App view.
> The app will start and a number shown near Maps indicates the number of available map updates for the specified home region. This number will be displayed until a new search for updates has been performed or until updates have been installed.
- Tap Maps.
- Tap Install and then Confirm.
> The installation/update of the selected map will begin.
For further information, contact Polestar Customer Support.
Automatic map updates
Automatic home region updates can be selected in Download Center.
- Tap Download Center in App view.
- Tap Maps.
- Automatic map updates can only be selected for your home region. If the home region is not already selected, tap the down-arrow to expand the region.
> Detailed map information will be displayed.
- Tap Set as a home region.
- Then scroll to the top of the list of regions, where your selected home region will now be shown.
- Tap the down-arrow to expand the home region.
- Check the Auto-update: box.
> When the vehicle is connected to the Internet and a map update is available, it will now be automatically downloaded to the vehicle.
If a map download is interrupted
- If a map download has begun but the vehicle was switched off before the download was finished, the process will be paused and then resumed automatically when the vehicle is started again and connected to the Internet.
- If one or more updates were skipped or missed, the update files may be too large to be downloaded directly to the vehicle. In this case, the files can be downloaded to a USB flash drive and then transferred from the flash drive to the vehicle.
Updating maps with a computer and USB flash drive
New maps can be downloaded from the Internet to a USB flash drive and then transferred from the flash drive to the vehicle’s navigation system.
Preparations
Computer/USB flash drive update
USB flash driveFor use in updates, the USB flash drive must meet the following requirements:
| Parameter | Requirement |
|---|---|
| USB standard: | At least 2.0 |
| File system: | FAT32, exFAT or NFTS |
| Capacity: | Up to 128 GB The map file size varies from market to market. See file size descriptions under “Detailed information” for your market at support.polestar.com. |
Determining the current map version
- Tap Download Center in App view.
- Tap Maps
> Available map regions are displayed.
- Tap the arrow to expand the selected region.
> Detailed map information will be displayed.
- Make a note of the map information shown under the map image.
Downloading map data from the Internet to a USB flash drive
Make sure you have a USB flash drive and the map information you noted down.
- Go to support.polestar.com on a computer connected to the Internet.
- Select the maps, vehicle model, and model year.
- Tap the region to be updated.
> A map containing information about the latest map data for the region will appear.
- Verify that the map version is newer than the version in the vehicle.
- Connect a USB flash drive to the computer and download the update to the USB flash drive.
The time required for the download varies depending on the size of the map and the speed of the Internet connection. It is possible to verify that the data has been correctly downloaded to the USB flash drive before installing the map in the vehicle by selecting to check the download status in the downloading program.
It is not advisable to download using a mobile connection from a mobile device, or from a device using a subscription that may have a monthly limit on the amount of data that can be used.
Transferring map data from the USB flash drive to the vehicleThe time required to transfer data from the USB flash drive to the vehicle varies depending on the size of the map data file. The update can be done while driving. The navigation system can be used while updating a map region, but it cannot be used during the update of an entire map market, e.g. the EU. If the transfer has not been completed when the ignition is switched off, the update will continue the next time the vehicle is driven. It is not necessary to be driving during the update, but the ignition must be on. If the vehicle is not driven during the update, battery assistance is recommended.
Updating
- Activate the navigation system.
- Connect the USB flash drive to the vehicle’s USB port. If there are two USB ports, the other port cannot be used at the same time.
- The navigation system automatically detects that an update is available and, during the update of the whole map database, shows on the screen what percentage of the process is complete.
> When individual regions are updated, the update will start immediately.
> To start an update of the entire map database, tap Confirm. Tap Cancel to stop the installation.
- Tap Confirm. The update of the entire map database will begin and progress information will be shown on the center display.
- The center display will indicate when the update is finished. Remove the USB flash drive from the port.
- Restart the infotainment system.
- Verify that the correct map data has been transferred to the vehicle by repeating the steps described above under “Determining the current map version”.
In order for the installation to start, the following criteria must be met:
- The selected region is included on the system map. For example, only the region of Scandinavia can be downloaded if the system already has a Europe map. If a completely new map is downloaded, the previous map will be overwritten.
- The version for the selected region is higher than that in the vehicle.
- The selected region is compatible with the car’s software. If the update is not compatible then new software will need to be downloaded.
- The selected region is compatible with the existing map. If the region is not compatible, the map must be replaced.
InterruptionsIf an update is interrupted, an explanatory text will always appear in the center display.
| What happens if… | Answer |
|---|---|
| the infotainment system is turned off while an update is in progress? | The process will pause and will continue automatically when the system is reactivated, e.g. when the engine is started. |
| The USB flash drive is removed from the USB port before the update is finished? | The process will pause and will continue automatically when the USB flash drive is reconnected to the USB port. |
For additional information, see support.polestar.com or contact Polestar Customer Support.