Location of the antennas:
| Under the cup holder in the front section of the tunnel console | |
| In the upper front section of the left-side door | |
| In the upper front section of the right-side door | |
| In the trunk |
Individuals with an implanted pacemaker should not allow the pacemaker to come within 22 cm (9 in.) of the Keyless system antennas. The aim of this is to prevent disturbances between the pacemaker and the Keyless system.
Detachable key blade
- The key contains a detachable metal key blade that can be used to activate a number of functions and preform certain actions.
- Contact Polestar Customer Support for assistance when ordering new key blades.
Using the detachable key blade
The detachable key blade can be used to
- manually open the driver’s door if central locking cannot be activated with the regular key
- emergency-lock the doors
- Hold the key with the front side (with the Polestar logo) facing up and move the button on the key ring section to the right. Slide the front cover slightly upward.
- The cover will loosen and can be removed from the key.
- Remove the key blade by pulling it up.
- Put the key blade back into its designated spot in the key after use.
- Replace the cover by pressing it down until it clicks into place.
- Slide the cover back.
An additional click indicates that the cover is correctly in place.
Electronic immobilizer
- The electronic immobilizer is a start inhibitor that helps prevent the vehicle from being started by an unauthorized person.
- The vehicle can only be started with the right key.
- The following instrument panel error messages are related to the electronic immobilizer:
| Symbol | Message | Meaning |
|---|---|---|
| | Vehicle key not found See Manual | Key not recognized during start. Place the key on the key symbol in the cupholder and try to start the vehicle again. |
Remote immobilizer with a tracking system
The vehicle is equipped with a system that makes it possible to track and locate the vehicle and to remotely activate the immobilizer to prevent the vehicle from being started. Contact Polestar Customer Support for more information and assistance activating the system.
The following instrument panel error messages are related to the remote immobilizer with tracking system:
| Symbol | Message | Meaning |
|---|---|---|
| | Remotely immobilized Vehicle not possible to start | The remote immobilizer with a tracking system is activated. The vehicle cannot be started. Contact Polestar Customer Support. |
Ignition modes
- The vehicle’s ignition can be put in various modes (levels) to make different functions available.
- To enable the use of a limited number of functions when the engine is not running, the ignition can be put in one of three different levels: 0, I and II. These levels are referred to as “ignition modes” in the Manual.
The following table shows which functions are available in each ignition mode:
| Mode | Functions |
|---|---|
| 0 |
In this mode, the functions are available for a limited time and then switch off automatically. |
| I |
Electrical current will be taken from the battery in this ignition mode. |
| II |
This ignition mode uses a lot of current from the battery and should be avoided whenever possible! |
Key
- The key is used to lock and unlock the doors and trunk lid. The key or phone must be in the vehicle in order to start the engine.
- The key is not physically used to start the ignition because the vehicle is equipped with keyless start (Passive Start). The key or phone only needs to be in the front section of the passenger compartment.
- The keys can be linked to different driver profiles to store personal settings in the vehicle.
The key has four buttons, one on the left side and three on the right.
If anyone is left in the vehicle, make sure that power to the power windows is cut off by always taking the key with you when you leave the vehicle.
Be aware of the risk of locking the key in the vehicle.
- If the key is left in the vehicle, it will be deactivated when the vehicle is locked and the alarm set using another valid key. The key will be reactivated when the vehicle is unlocked.
Interference
Electromagnetic fields or obstructing objects may interfere with the key’s functions for keyless start and keyless locking and unlocking.
Avoid storing the key near metal objects or electronic devices, e.g. phones, tablets, laptops or chargers – preferably no closer than 10-15 cm (4-6 in.).
If you experience interference, use the key’s detachable blade to unlock the vehicle and then place the key in the backup reader in the tunnel console cupholder to disarm the alarm and start the vehicle.
When the key is placed in the cupholder, make sure there are no other vehicle keys, metal objects or electronic devices (e.g. phones, tablets, laptops or chargers) in the cupholder. Multiple vehicle keys close to each other in the cup holder can disrupt their functionality.
California Proposition 65
Operating, servicing and maintaining a passenger vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
Key range
Manual use
The key’s functions for e.g. locking and unlocking, which are activated by pressing or , have a range of approx. 20 meters (65 feet) from the vehicle.
If the vehicle’s locks do not react, move closer and try again.
Keyless use
- The shaded areas around the vehicle illustrate the range of the system’s antennas.
- For keyless use, a key must be within the shaded areas shown in the illustration, i.e. a semicircle with a radius of approx. 1.5 meters (5 feet) along the sides of the vehicle or approx. 1 meter (3 feet) from the trunk lid.
The functions of the key can be disrupted by ambient radio waves, buildings, topographical conditions, etc. The vehicle can always be locked or unlocked using the key blade.
If the key is removed from the vehicle
If the key is removed from the vehicle while the engine is running, the warning message Vehicle key not found removed from vehicle will be displayed in the instrument panel and an audible signal will sound when the last door is closed.
The message will disappear when the key is returned to the vehicle and the O button on the right-side steering wheel keypad is pressed or when the last door is closed again.
Linking a key to a driver profile
- A remote key can be linked to a driver profile. This driver profile and all of its settings will then automatically be selected every time the vehicle is used with that particular key.
- The first time the key is used, it is not linked to any specific driver profile. The Guest profile is automatically activated when the ignition is switched on.
- A driver profile can also be selected manually without linking it to any key. When the vehicle is unlocked, the last active driver profile will be activated. If the key has ever been linked to a driver profile, it is not necessary to manually select a driver profile when using that particular key.
Linking a key to a specific driver profile
A remote key can only be connected to a driver profile when the vehicle is stationary.
First select the profile you would like to link to the key (if that profile is not already active). The active profile can then be linked to the key.
- Tap Settings in the Top view in the center display.
- Tap .
- Mark the desired profile. The display will return to Home view. The Guest profile cannot be linked to a remote key.
- Pull down Top view again and tap .
- Select Connect keyto link the profile with the key. A driver profile can only be linked to the key currently being used in the vehicle. If there are any other keys in the vehicle, More than one key is found, put the key you want to connect on backup reader will be displayed.
Location of the backup reader in the tunnel console.
> When Profile connected to key is displayed, the key and driver profile have been linked.
- Tap OK.
The key used is now linked to the driver profile and will remain so as long as the Connect key box is not deselected.
Locking and unlocking using the key
Locking using the key
- Press the button on the key to lock the vehicle.
To activate the locking sequence, both doors and the tailgate must be closed.
Be aware of the risk of locking the key in the vehicle.
- If the key is left in the vehicle, it will be deactivated when the vehicle is locked and the alarm set using another valid key. The key will be reactivated when the vehicle is unlocked.
Locking when the trunk lid is open
If the vehicle is locked and the trunk lid is still open, make sure that the key is not left in the trunk when the trunk lid is closed and the entire vehicle is locked.
Unlocking using the key
- Press the button on the key to unlock the vehicle.
Automatic relocking
If none of the doors or trunk lid are opened within two minutes after being unlocked, they will automatically relock. This function reduces the risk of inadvertently leaving the vehicle unlocked.
Key not working
- Move closer to the vehicle and try to unlock it again.
- If the key is not working to lock or unlock the vehicle, its battery may be discharged. Use the detachable key blade to lock/unlock the driver’s door instead.
Locking and unlocking with a detachable key blade
Unlocking
- Push the button and pull out the driver’s door handle until the locking cylinder is visible.
- Put the key in the lock cylinder.
- Turn clockwise 45 degrees.
- Turn the key blade back 45 degrees to its original position. Remove the key from the lock cylinder and release the handle.
- Pull the door handle.
> The door will open.
Disarming the alarm and starting the vehicle
When the door is unlocked using the detachable key blade and then opened, the alarm will be triggered.
Location of the backup key reader in the cup holder.
Turn off the alarm by:
- Place the key on the key symbol in the backup reader in the bottom of the cupholder in the tunnel console.
- Turn the start knob clockwise and release it.
> The alarm signal will stop and the alarm will switch off.
Locking
The doors have a lock mechanism in the side of the door that must be pushed in using the key blade. The door will then be locked mechanically and cannot be opened from the outside.
The doors can still be opened from the inside.
Manual door lock.
- Remove the detachable key blade from the key. Insert the key blade into the opening for the lock mechanism and push the key in as far as possible, about 12 mm (0.5 in).
| The door can be opened from both the outside and the inside. | |
| The door cannot be opened from the outside. To return to position A, open the door using the inside door handle. |
The doors can also be unlocked by pressing the unlock button on the key or the central lock button in the driver’s door.
The door’s lock controls only lock that specific door, not both doors simultaneously.
Ordering additional keys
- Two keys are provided with the vehicle. Additional keys can be ordered.
- A total of 12 keys can be programmed and used for the same vehicle. An additional driver profile will be added for each new key.
Lost key
If you lose your key, you can order a replacement – contact Polestar Customer Support. Bring the other remaining keys to the workshop. As an anti-theft measure, the code of the lost remote key must be erased from the system.
The current number of keys registered for the vehicle can be checked via driver profiles in the center display’s Top view. Select .
Polestar recommends contacting Polestar Customer Support to copy or order new keys.
You can also obtain additional or duplicate remote control keys from certain independent repair facilities and locksmiths that are qualified to make remote control keys. Each key must be programmed to work with your vehicle. A list of independent repair facilities and/or locksmiths known to Polestar that can cut and code replacement keys can be found:
- on Polestar’s website polestar.com/polestar-support
- by contacting Polestar Customer Support.
Replacing the key’s battery
All batteries have a limited service life and must eventually be replaced. The battery’s service life varies depending on how often the vehicle/key is used.
- the information symbol illuminates and the message Vehicle key bat. low is displayed in the instrument panel
- the locks do not react after several attempts to lock or unlock the vehicle using the key within approx. 20 meters (65 feet) from the vehicle.
Move closer to the vehicle and try to unlock it again.
Opening the key and replacing the battery
- Hold the key with the front side (with the Polestar logo) facing up and move the button on the key ring section to the right. Slide the front cover slightly upward. The cover will loosen and can be removed from the key.
- Turn the key over, move the button to the side and slide the rear cover slightly upward.The cover will loosen and can be removed from the key.
- Use a screwdriver or similar object to turn the battery cover counterclockwise so the markers point to OPEN.
- Remove the cover carefully by pressing e.g. a fingernail into the indentation.
- Pry the cover up.
- The battery’s positive side (+) faces upward. Carefully pry out the battery as shown in the illustration.
Avoid touching new batteries and their contact surfaces with your fingers as this will impair their function.
- Insert a new battery with the positive side (+) facing upward. Do not touch the contact surfaces of the key battery.
- Place the edge of the battery downward into the holder. Slide the battery forward until it locks into place under the two plastic catches.
- Press the battery downward until it locks into place under the upper black plastic catch.
Use batteries with the designation CR2032, 3 V.
Polestar recommends that batteries used in the key satisfy the UN Manual of Test and Criteria, Part III, sub-section 38.3. Contact Polestar Customer Support if you need to replace factory-installed batteries.
- Replace the battery cover and turn it clockwise until it points to CLOSE.
- Put the rear cover back into position and press it down until it clicks into place.
- Slide the cover back.
> A second click indicates that the cover is correctly positioned and locked into place.
- Turn the key over and press the front cover down until it clicks into place.
- Slide the cover back.
> An additional click indicates that the cover is correctly in place.
Be sure to dispose of end-of-life batteries in a way that protects the environment.
California Proposition 65
Operating, servicing and maintaining a passenger vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
Selecting ignition mode
Start knob in the tunnel console.
- Ignition mode 0 – Unlock the vehicle and keep the key in the passenger compartment.
- Ignition mode I – Turn the start knob clockwise and release it. The control will automatically return to the original position.
- Ignition mode II – Turn the start knob clockwise and hold it there for approx. 5 seconds. Release the knob, which will automatically return to its original position.
- Back to ignition mode 0 – To return to ignition mode 0 from modes I and II, turn the start knob clockwise and release it. The control will automatically return to the original position.
Start and lock system type designations
Alarm system
USA FCC ID: MAYDA 5823(3)
This device complies with part 15 of the FCC rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Canada IC: 4405A-DA 5823(3)
This device is subject to the following conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Keys
USA
Polestar Standard Key FCC ID: YGOHUF8423
Polestar Tag ID FCC ID: YGOHUF8432
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference
- this device must accept any interference received, including interference that may cause undesired operation.
Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
Canada
Polestar Standard Key IC: 4008C-HUF8423
Polestar Tag ID IC: 4008C-HUF8432
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Immobilizer and Passive Entry/Passive Start systems
USA-FCC ID: LTQVO3134
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
Canada-IC:3659A-VO3134
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Unlocking the trunk lid using the key
- Press and hold the key’s button (about 1.5 seconds).
- The trunk lid is unlocked, while the side doors remain locked and their alarm functions armed
- The lock and alarm indicator on the dashboard will go out to indicate that the vehicle is no longer fully locked
- If the trunk lid is not opened within 2 minutes, it will be relocked and the alarm armed.