Tips when using apps
- Many apps require an Internet connection to use certain functions.
- If an app isn’t working as expected, try deleting and then re-installing the app.
The selection of available apps may vary from market to market. Support for services from Polestar’s third-party suppliers may also vary. It may be the case that one or several apps are not available on the market where the vehicle is sold or used.
Create a Polestar ID
Creating a Polestar ID with the Polestar or Polestar 1 apps
A Polestar ID can be created before the vehicle is delivered using the Polestar app. Once the vehicle is delivered, the Polestar 1 app is used.
- Download the latest version of Polestar or Polestar 1 to a smartphone via e.g. App Store or Google Play.
- Select to create a Polestar ID.
- The website for creating a Polestar ID will open. Fill in the requested information.
- Check the box to accept the terms and conditions.
- Tap the button to create a Polestar ID.
- An email/text message will be sent to the address/cellular phone number you have provided. Follow the steps listed in the message to confirm.
> Your Polestar ID is now ready to use.
Creating a Polestar ID on the Polestar website
- Go to polestar.com.
- Select to log in and then select to create a Polestar ID.
- The website for creating a Polestar ID will open. Fill in the requested information.
- Check the box to accept the terms and conditions.
- Tap the button to create a Polestar ID.
- An email/text message will be sent to the address/cellular phone number you have provided. Follow the steps listed in the message to confirm.
> Your Polestar ID is now ready to use.
Deleting apps
- Open the Download Center app in App view.
- Select Application updates to open a list of all installed apps.
- Find the desired app and select Uninstall to begin uninstalling the app.
> When the app has been uninstalled, it will be removed from the list.
Download apps
Data downloading can affect other services such as transfer data, e.g. web radio. If the affect on other services is experienced as problematic, the download can be interrupted. Alternatively, it may be appropriate to switch off or cancel other services.
When downloading using a phone, pay extra attention to the data traffic costs.
- Open the Download Center app in App view.
- Select New apps to open a list of apps that are available but are not installed in the vehicle.
- Tap on the row for an app in order to expand in the list and get more information about the app.
- Select Install to start the download and installation of the app.
> The current status of the download and installation will be shown.
> If a download cannot be started immediately, a message will be displayed. The app will remain in the list and it will be possible to reattempt downloading.
Canceling a download
- Tap Abort to cancel a download in progress.
Note that only a download can be cancelled. An installation cannot be cancelled once it has begun.
Google Local Search
Functions in Google Local Search
Google Local Search is a free service. No registration is needed to access the online database. However, you need an Internet connection to be able to use the service.
Using the Google Local Search app you can, among other things, search for locations, restaurants, hotels and other businesses along the route and in the vicinity of your destination.
In Google Local Search, you can also access information on different search results such as addresses, distances, opening times and telephone numbers. The app includes the option to call a business directly from the vehicle, and you can get directions to a destination by sending an address to the vehicle’s navigation system.
In Google Local Search you can read, and in some cases listen to, reviews and see user ratings for, among other things, restaurants and hotels. You can also browse through and look at images linked to search results and you have access to photographs from Google Street View which can make it easier to find your way to a desired location or business.
Operating
The keyboard for searching in Google Local Search is locked while driving and reviews are limited to three rows.
Tips when using Google Local Search
If you experience problems with Google Local Search, check that you have a working internet connection and good signal strength.
Polestar ID
- The available services can vary over time and depend on equipment level and market.
- Your Polestar ID is required if you want to monitor the vehicle via your phone using the Polestar 1 app. The app can be used to precondition the vehicle, check the driving journal and lock the vehicle remotely.
- If the username/password for a service (e.g. Polestar Connect) is changed, the change will also automatically be applied to other services.
- You can create your Polestar ID on the website polestar.com or in the apps Polestar and Polestar 1.
Record & Send
Making and sending recordings
When the app starts, two options will be shown: enter recipient and record by pressing the microphone symbol.
- Tap Recipient and enter the email address you would like to send the recording to.
- Tap the microphone symbol to start recording.
- Record the message.
- Tap the microphone symbol again to stop recording.
> You will be asked if you would like to send the recording or delete it.
Open voice recording
When a recording is sent, the recipient receives an e-mail that can be opened in a standard e-mail program, either in a cellular phone or a computer. The recording is included as an attachment file in MP3 format.
Open software
To compress recordings in MP3 format, use the open software library LAME. You can read more about LAME on their website: www.mp3dev.org.
Spotify license agreement
Spotify license agreement
This product contains third party software licensed by Spotify: www.spotify.com/connect/third-party-licenses.
Spotify
Getting started with Spotify with Sensus Connect
A Spotify Premium account is required to use Spotify. Currently, it is not possible to create an account from the app in your vehicle, but you can easily create an account from the Spotify website. If you have already created a Spotify Premium account, you can of course use this.
Internet connection when using Spotify
To use Spotify in your vehicle, the app must have access to the Internet. Offline mode is currently not available.
Sound quality
In the app settings, you can adjust sound quality between Normal, High and Extreme.
- Normal (96 kbps)
- High (160 kbps)
- Extreme (320 kbps)
Functions
The Spotify app offers a range of options and functions, such as:
- Free text search
- Auto search
- Play/Pause/Resume
- Browse through albums, playlists, news, etc.
- Add/remove music tracks from your library
- Log in/out
- Skip between music tracks
- Spotify Connect
- Spotify Radio
Polestar does not save information that is used in the Spotify app, with the exception of locally stored data that is necessary for the app to work. Passwords are never saved and if you log out of the app, you must re-enter both the username and password to log in again.
Delete user details
To delete user details, log out of the Spotify app via the settings menu. The user details are also deleted at a factory reset of the center display.
Tips when using Spotify
If Spotify is not performing as expected, check your Internet connection and signal strength.
TuneIn
TuneIn account
It is not necessary to create a TuneIn account to use the app, but it is recommended for access to more functions. To create an account, go to www.tunein.com.
Sound quality
You can choose between basic, medium or high streaming sound quality. Bandwidth usage depends on the selected quality. See the specifications below for more information.
| Speed (kbps) | Duration (hours) | Size (MB) |
|---|---|---|
| 32 (Basic sound quality) | 1 | 14 |
| 64 (Basic sound quality) | 1 | 28 |
| 96 (Medium sound quality) | 1 | 42 |
| 128 (High sound quality) | 1 | 56 |
Tips when using TuneIn
If TuneIn is not performing as expected, make sure your Internet connection is working and has a strong signal.
Updating apps
NOTE
Data downloading can affect other services such as transfer data, e.g. web radio. If the affect on other services is experienced as problematic, the download can be interrupted. Alternatively, it may be appropriate to switch off or cancel other services.
- When downloading using a phone, pay extra attention to the data traffic costs.
- If an app is being used while an update is in progress, it will be restarted to complete the update.
Update all
- Open the Download Center app in App view.
- Select Install all.
> The update will begin.
Update certain apps
- Open the Download Center app in App view.
- Select Application updates to open a list of all available updates.
- Find the desired app and select Install.
> The update will begin.
Using TuneIn
Starting TuneIn
- Download the TuneIn app from Download Center in App view.
- Open the TuneIn app in App view.
> The vehicle connects to TuneIn. The first time you do this the music will buffer, which can take a few seconds.
Accessing account information
- Open the TuneIn app in App view.
- Expand the view and click on Sign in.
> A pop-up window will appear for login.
- Enter your username and password, then press Sign in.
> Account information is now available.
CategoriesWith TuneIn, it is easy to scroll through different categories.
- Open the TuneIn app in App view.
- Expand the view and click on Library.
> A list of stations and categories appears.
Selecting favoritesWhen you log in to a TuneIn account in the vehicle, favorites will be synchronized with that account. If no account is used for login, favorites will instead only be saved in the vehicle.
- In expanded view: Click a radio station to select it as a favorite.
- Mark the star icon to the right.
> The station has now been added to favorites.
Weather
Using Weather
- Use the app settings to set the location for weather information. The settings can be accessed in the display mode for the app. You can also change settings for measuring wind speed in this mode.
- Weather is a free service and no account is required to use the service.
Tips when using Weather
If Weather is not performing as expected, make sure your Internet connection is working and has a strong signal.
WikiLocations
The WikiLocations app
WikiLocations provides access to Wikipedia-based content. The app allows you to access articles, images and summaries related to the vehicle’s location and destination.
Only articles that have been assigned a geographic location are shown in WikiLocations. The app only shows articles that match the vehicle’s language settings and articles in English.
Using WikiLocations
- WikiLocations is a free service and no account is required to use the service.
- Use the steering wheel knob for safer use of the app while you drive.
Tips when using WikiLocations
If WikiLocations is not performing as expected, make sure your Internet connection is working and has a strong signal.
Yelp
The Yelp app
- With Yelp, you can search for e.g. restaurants, stores, spas or local services, or read reviews of companies.
- Reviews appear depending on the language they are written in. If a review cannot be read, it may be because the review is not written in your language.
Using Yelp
Yelp is a free service and no account is required to use the service. However, you do need an Internet connection to use the service.
Use the steering wheel control for safer use of the app while driving.
Search for companies nearby
- To search for companies near the vehicle’s destination, the destination must be entered into the navigation system.
- In order to get the best possible results, try to use specific terms, where the free-text search matches the company name and the text in the reviews.
Tips when using Yelp
- If it is not possible to start navigation to a selected company, this is probably because Yelp does not have information about the company’s precise position. The same applies if it is not possible to see the company on the map.
- If Yelp is not performing as expected, make sure your Internet connection is working and has a strong signal.