Some states require that specific written notification be provided to new owners regarding their rights upon purchase or lease of a new motor vehicle. All of those statements are contained in this Dispute Resolution Supplement and are listed alphabetically by state. To the extent allowed by state law, it is required that you provide Jaguar Land Rover North America, LLC (JLRNA) with written notification of any defect or nonconformity covered by state laws prior to pursuing a legal remedy. This includes arbitration under either a state-run arbitration program or an informal dispute resolution program. Even if your state’s law does not require such a written notice, it may be helpful in attempting to resolve any concerns with your vehicle. Your written notification should be sent to the address on this page. In some states, JLRNA has the right to a final repair attempt to correct the warranty nonconformity before you pursue the remedies provided by law. These basic requirements are also contained in this supplement. The contents of this supplement represent the best effort by JLRNA to provide the most current and accurate information. We recommend that you carefully review the information provided prior to resorting to a legal remedy. In the event you have any questions regarding the information in this supplement, you may contact us at the address and telephone number provided below.
Your satisfaction is of paramount importance to us and we welcome the opportunity to answer any questions you may have regarding your vehicle.
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Telephone: 1-800-637-6837
JLRNA is committed to being the best car company in the eyes of our customers. Together with our retailer/authorized repairers, we will do everything that we reasonably can to assure that your vehicle ownership experience is filled with many miles of driving pleasure.
Whenever you experience a problem or concern, please follow the procedure set forth below in the listed sequence to ensure the most efficient resolution. JLRNA retailer/authorized repairers are trained to help you. Generally, any problems can be solved most effectively by speaking with the retailer/authorized repairer personnel.
We want to make your ownership experience a positive one. Be assured that if you take the time to contact us, we will take the time to investigate your complaint and do our very best to resolve whatever your complaints may be.
Jaguar Land Rover North America, LLC (JLRNA) is committed to the resolution of customer matters that are brought to our attention. However, there may be instances where a mutually satisfactory resolution is difficult to achieve. In the unlikely event that neither retailer/authorized repairer personnel nor our Customer Relationship Center are able to satisfy your concerns or otherwise resolve any complaints to your satisfaction, please note that JLRNA participates in the BBB AUTO LINE®. BBB AUTO LINE® is a dispute resolution program administered by the BBB National Programs through local Better Business Bureaus. Some states’ Lemon Laws require you to use the BBB AUTO LINE® arbitration program before filing a court action pursuant to that law. To determine whether your state’s Lemon Law requires prior use of BBB AUTO LINE ®, please see the appropriate page in this supplement. BBB AUTO LINE® is an out-of-court program administered by the BBB National Programs to settle disputes between consumers and automobile manufacturers. For your information, the following are answers to some of the most commonly asked questions about BBB AUTO LINE®.
1676 International Drive, Suite 550
McLean, VA 22102-3999
Telephone: 1-800-955-5100, option #2.
No. BBB AUTO LINE® is a program administered by BBB National Programs, Inc., an independent organization providing arbitration and mediation services to the public for over 30 years.
You may file a claim with BBB AUTO LINE® at www.bbb.org or you may call 1-800-955-5100, option #2, and provide the following information:
After your claim is filed with BBB AUTO LINE® you will be sent a copy of the Customer Claim Form that summarizes the information you provided to them. You will also receive JLRNA’s Program Summary, the brochure ‘How BBB AUTO LINE® Works’, and other information to explain how the program can assist you in resolving your dispute. You will be asked to review the Customer Claim Form, correct any errors, add any missing information, and return a signed copy to the BBB, as well as send to the BBB all relevant documents that support your claim. When the BBB opens your case they will provide us at JLRNA with a copy of your Customer Claim Form.
No. JLRNA has contracted with the BBB National Programs to provide this service without charge.
Once you contact BBB AUTO LINE®, BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, eligible customers may present their case to an arbitrator at an informal hearing, at which time each side will have the opportunity to present its side of the case. After the hearing, the arbitrator will make a decision regarding the remedies that you are seeking.
Yes. Not all claims are eligible for arbitration. Eligibility is limited based upon the age and mileage of your vehicle. Additionally, JLRNA has pre-committed to arbitrate certain unresolved claims relating to our vehicles. For example, claims must allege a defect in the vehicle’s material or workmanship, and/or an inability to repair the vehicle so that it conforms to the written warranty. All of JLRNA pre-commitment eligibility requirements are found in our Program Summaries, which you may obtain from BBB AUTO LINE®.
The arbitrator’s decision will ordinarily be issued within 40 days from the time your complaint is filed.
There are various remedies available to a consumer who seeks to arbitrate a claim through the BBB AUTO LINE® program. You may seek repairs, reimbursement for past repairs, and repurchase or replacement of your vehicle. Under some circumstances, you may also seek additional amounts. This is just a summary of the remedies you may seek; for a complete itemization, you may contact BBB AUTO LINE® directly or our offices for a copy of the Program Summary.
You are free to reject the decision issued by the BBB arbitrator. If you reject the decision, you will be free to pursue further legal action at your own expense. If you accept the arbitrator’s decision, JLRNA will be bound by the decision and will comply with the decision within a reasonable time not to exceed 30 days after we receive notice of your acceptance of the decision. Again, we hope that you will find this program unnecessary after contacting us directly, but we do want you to be aware of this very important service.
The above states have enacted ‘Lemon Laws’ that define a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has a certain nonconformity that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under these laws, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing by certified mail of any problems with your vehicle and provide us with an opportunity to repair them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first use BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program), before filing any court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
The above states have enacted ‘Lemon Laws’ that define a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has a certain nonconformity that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under these laws, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing by certified mail of any problems with your vehicle and provide us with an opportunity to repair them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing any other court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
Please refer to the booklet prepared by the Consumer Protection Division of the Arkansas Office of the Attorney General explaining a consumer’s rights and obligations under the Arkansas New Motor Vehicle Quality Assurance Act (the ‘Act’). A copy of that booklet was provided to you at the time of your vehicle purchase in the State of Arkansas. If you need an additional copy or if you have any additional questions, please let us know.
As detailed in the booklet referenced above, Arkansas has enacted a law that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has a certain nonconformity that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must first notify JLRNA in writing by certified mail or registered mail of any problems with your vehicle and provide us with an opportunity to repair them. Written notice is required before you may be eligible for a refund or replacement of your vehicle under the provisions of the Arkansas New Motor Vehicle Quality Assurance Act. Written notice of a defect should be sent to the address above. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, a dispute settlement program administered by the BBB National Programs (1676 International Drive, Suite 550, McLean, VA 22102-3999) through local Better Business Bureaus. BBB AUTO LINE® and JLRNA have been certified under the Arkansas New Motor Vehicle Quality Assurance Act. You must first use BBB AUTO LINE® before filing any court action under the Act. To file a claim with BBB AUTO LINE®, you may visit www.bbb.org or call 1-800-955-5100, option #2. Your call will automatically be directed to the appropriate BBB AUTO LINE® office. There is no charge for this call. In order to file a claim with BBB AUTO LINE®. See BBB AUTO LINE®. Unless you would like to proceed directly to arbitration, BBB staff will try to achieve a resolution of your dispute by serving as an intermediary between you and JLRNA. If that does not successfully resolve your dispute, and your claim is eligible for arbitration, you may present your case to an arbitrator at an informal hearing. The arbitrator’s decision should ordinarily be issued 40 days from the time your complaint is filed. You are free to reject the decision issued by a BBB AUTO LINE® arbitrator. If you reject the decision, you will be free to pursue further legal action. The arbitrator’s decision and any findings may be admissible in a civil action arising out of a vehicle warranty obligation and relating to a matter considered by the BBB AUTO LINE® program. If you accept the arbitrator’s decision, JLRNA will be bound by the decision and will comply with the decision within a reasonable time not to exceed 30 days after you accept the decision. Please call BBB AUTO LINE® for further details about your eligibility for this program. For further information regarding your rights and obligations under the Arkansas Lemon Law’, you may contact the Consumer Protection Division of the Office of the Arkansas Attorney General at 501-682-2341.
Jaguar Land Rover North America, LLC (JLRNA) participates in the BBB AUTO LINE®, a mediation/arbitration program administered by the BBB National Programs (1676 International Drive, Suite 550, McLean, VA 22102-3999) through local Better Business Bureaus. BBB AUTO LINE® and JLRNA have been certified by the Arbitration Certification Program of the California Department of Consumer Affairs.
If we are unable to resolve your problem, you may file a claim with BBB AUTO LINE®. Claims must be filed with BBB AUTO LINE® within 6 months after the expiration of the warranty. To file a claim with BBB AUTO LINE®, you may visit www.bbb.org or call 1-800-955-5100, option #2. There is no charge for this call. In order to file a claim with BBB AUTO LINE. See BBB AUTO LINE®. BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, claims within the program’s jurisdiction may be presented to an arbitrator at an informal hearing. The arbitrator’s decision should ordinarily be issued within 40 days from the time your complaint is filed. There may be a delay of up to 30 days if the arbitrator requests an inspection/report by an impartial technical expert or further investigation and report by BBB AUTO LINE®. You are required to use BBB AUTO LINE® before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22. You are also required to use BBB AUTO LINE® before exercising rights or seeking remedies created by Title I of the Magnuson-Moss Warranty Act, 15 U.S.C. Sec. 2301, et seq. If you choose to seek redress by pursuing rights and remedies not created by Title I of the Magnuson-Moss Warranty Act or California Civil Code Section 1793.22, resort to BBB AUTO LINE® is not required by those statutes. The following remedies may be sought in BBB AUTO LINE®: repairs, reimbursement for money paid to repair a vehicle or other expenses incurred as result of a vehicle nonconformity repurchase or replacement of your vehicle and compensation for damages and remedies available under JLRNA’s written warranty or applicable law. You may reject the decision issued by a BBB AUTO LINE® arbitrator. If you reject the decision, you will be free to pursue further legal action. The arbitrator’s decision and any findings will be admissible in a court action. If you accept the arbitrator’s decision, JLRNA will be bound by the decision and will comply with the decision within a reasonable time not to exceed 30 days after we receive notice of your acceptance of the decision. Please call BBB AUTO LINE® for further details about the program.
Colorado has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has a certain nonconformity that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing by certified mail of any problems with your vehicle and provide us with an opportunity to repair them. A notification form has been provided at the back of this supplement for your use. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first use BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program), before filing any court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
Connecticut has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has a certain non-conformity that cannot be repaired to conform to its express warranties after a reasonable number of attempts. If within two years after the date of the delivery of your new vehicle, or 24,000 miles of use, whichever first occurs, there have been 4 or more unsuccessful repair attempts to repair the same nonconformity, or the vehicle has been out of service for a total of 30 or more calendar days, you may be entitled to a replacement vehicle or, upon return of your vehicle, a refund of the full purchase price less a reasonable allowance for your use of the vehicle. You may be entitled to the same replacement vehicle or refund if within one year after delivery your new vehicle has been subject to repair 2 unsuccessful times for a nonconformity which results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing. In our effort to promote customer satisfaction, JLRNA would like the opportunity to address and correct any problems that you may be experiencing with your vehicle. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is furnished to you in the form required by Connecticut state law: SOMETIMES JAGUAR LAND ROVER NORTH AMERICA, LLC OFFERS A SPECIAL ADJUSTMENT PROGRAM TO PAY ALL OR PART OF THE COST OF CERTAIN REPAIRS BEYOND THE TERMS OF THE WARRANTY. CHECK WITH YOUR RETAILER/AUTHORIZED REPAIRER TO DETERMINE WHETHER ANY ADJUSTMENT PROGRAM IS APPLICABLE TO YOUR MOTOR VEHICLE.
The District of Columbia has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has a certain nonconformity that cannot be repaired to conform to its express warranties after a reasonable number of attempts. We encourage you to report any non-conformity, in writing, directly to Jaguar Land Rover North America, LLC (JLRNA). In order to promote customer satisfaction, JLRNA would like the opportunity to correct any problems you may be experiencing with your vehicle. If you are still dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is provided to you in the form required by the law of the District of Columbia:
IF, AFTER A REASONABLE NUMBER OF ATTEMPTS, THE MANUFACTURER, ITS AGENT, OR A RETAILER/AUTHORIZED REPAIRER IS UNABLE TO REPAIR OR CORRECT ANY NONCONFORMITY, DEFECT, OR CONDITION WHICH RESULTS IN SIGNIFICANT IMPAIRMENT OF THE MOTOR VEHICLE, THE MANUFACTURER, AT THE OPTION OF THE CONSUMER, SHALL REPLACE THE MOTOR VEHICLE WITH A COMPARABLE MOTOR VEHICLE, OR ACCEPT THE RETURN OF THE MOTOR VEHICLE FROM THE CONSUMER AND REFUND TO THE CONSUMER THE FULL PURCHASE PRICE, INCLUDING ALL SALES TAX, LICENSE FEES, REGISTRATION FEES, AND ANY SIMILAR GOVERNMENTAL CHARGES. IF YOU HAVE ANY QUESTIONS CONCERNING YOUR RIGHTS, YOU MAY CONTACT THE DEPARTMENT OF CONSUMER AND REGULATORY AFFAIRS.
Please refer to the booklet ‘Consumer Guide to the Florida Lemon Law’ prepared by the Florida Department of Legal Affairs. A copy of that booklet was provided to you at the time of your vehicle purchase in the State of Florida.
Florida has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has a certain nonconformity that cannot be repaired to conform to its express warranties after a reasonable number of attempts. As detailed in the booklet referred to above, in order to exercise your rights under this law, you must first notify JLRNA in writing by certified, registered or express mail of any problems with your vehicle and provide us with an opportunity to repair them. Please use the Motor Vehicle Defect Notification form found in the ‘Consumer Guide to the Florida Lemon Law’. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing a Request for Arbitration with the Florida New Motor Vehicle Arbitration Board. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
The following statement is provided to you in the form required by Georgia law.
(a) One attempt, if the nonconformity is a serious safety defect;
(b) Three attempts, if the nonconformity, although not a serious safety defect, substantially impairs the use, value, or safety of the vehicle; or,
(c) A cumulative total of 30 days during which the vehicle is out of service for repair of one or more non-conformities.
The selling retailer/authorized repairer ‘MUST’ collect a $3.00 Warranty Rights Fee on every covered new vehicle sold. The selling retailer/authorized repairer should provide the Owner’s Manual produced by the manufacturer with each new vehicle sold. The manufacturer should include in the manual a list of manufacturer addresses and customer service phone numbers. The customer service representative listed will be authorized to direct any repair work that may need to be done to the new vehicle.
A consumer should document every repair attempt. After each repair attempt, the vehicle owner should obtain and keep a copy of the repair receipt, which should legibly state:
If you do not receive such a repair receipt, contact the retailer/authorized repairer; if you still can’t get it, contact the Office of Consumer Affairs. When it appears that a reasonable number of attempts regarding a nonconformity will be made without correcting the problem, you should contact the Office of Consumer Affairs for more specific information about your rights. If you choose to proceed under the Georgia Lemon Law’, you may be waiving other legal rights. It is very important that you understand the waiver of these rights before beginning proceedings under Georgia’s Lemon Law’. If you choose to proceed under the Georgia Lemon Law’, you must notify the manufacturer, in writing, when a reasonable number of attempts have been made. Upon receipt of the notification, the manufacturer must be given one final opportunity to repair the nonconformity. If the manufacturer cannot repair the nonconformity, the manufacturer must, at the option of the consumer, either repurchase or replace the vehicle. If a dispute arises over the repurchase or replacement of the vehicle, you may submit the dispute to the Office of Consumer Affairs for arbitration by Georgia New Motor Vehicle Arbitration Panel. Appeals may be made to a state-operated arbitration panel, and then to Superior Court.
THE ABOVE IS ONLY A BRIEF SUMMARY OF YOUR RIGHTS AND REMEDIES AS A GEORGIA CONSUMER UNDER THE GEORGIA LEMON LAW. IF YOU THINK YOU MAY HAVE A NONCONFORMITY THAT QUALIFIES FOR PROTECTION, YOU SHOULD CONTACT THE OFFICE OF CONSUMER AFFAIRS FOR MORE INFORMATION.
Hawaii has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of any problems with your vehicle and provide us with an opportunity to repair them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.
You may also contact us at the address or toll-free telephone number listed previously.
Additionally, the following statement is provided to you in the form required by Hawaii law:
If you have serious and/or continuing warranty repair problems with your new motor vehicle.
A vehicle may qualify as a ‘lemon’ when one or more substantial (serious safety or nonconforming) defects have been examined or repaired at least once or the motor vehicle has been out-of-service at least thirty 30 cumulative business days for repair during the ‘Lemon Law’ rights period (i.e., whichever first occurs – the expiration of the manufacturer’s express warranty period, 24,000 miles or 2 years after the original delivery of the motor vehicle).
In addition, at least one of the following must apply:
AND:
You must give the manufacturer written notice of the defect and an opportunity to repair it.
If your vehicle qualifies as a ‘lemon’, the manufacturer may be required to repurchase or replace it.
If you believe you own a ‘lemon’, you may participate in the State Certified Arbitration Program (SCAP). For information and/or to initiate this proceeding, please contact:
If you decide to arbitrate through the SCAP, the arbitration must be initiated within one year after the expiration of the ‘Lemon Law’ rights period. There is a $50.00 filing fee to process your case, which will be returned to you if you win your arbitration. The arbitration decision will be issued within 45 days after you initiate your complaint. Whenever a vehicle is returned from diagnosis or repair under the manufacturer’s warranty, the retailer/authorized repairer must provide a legible itemized repair order. It is very important to keep copies of all repair orders.
NOTICE TO OWNERS IN THE STATE OF IDAHO
The state of Idaho has enacted a ‘Lemon Law’ that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of any problems with your vehicle and provide us with an opportunity to repair them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first use BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program) before filing any court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is provided to you in the form required by the state of Idaho:
IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER THE STATE’S LEMON LAW TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR YOUR LEASE PAYMENTS. HOWEVER, TO BE ENTITLED TO A REFUND OR REPLACEMENT, YOU MUST FIRST NOTIFY THE MANUFACTURER, ITS AGENT OR ITS RETAILER/AUTHORIZED REPAIRER IN WRITING AND GIVE THEM AN OPPORTUNITY TO REPAIR THE VEHICLE. YOU ALSO HAVE A RIGHT TO SUBMIT YOUR CASE TO THE CONSUMER ARBITRATION PROGRAM WHICH THE MANUFACTURER MUST OFFER IN THIS STATE.
Illinois has enacted a law that defines a consumer’s rights in the event that your vehicle has certain non-conformities that cannot be repaired after a reasonable number of attempts. If, within one year after the date of the delivery of your new vehicle, or 12,000 miles of use, whichever first occurs, there have been 4 or more unsuccessful attempts to repair the same nonconformity, or the vehicle has been out of service for a total of 30 or more business days, you may be entitled to a comparable replacement vehicle or, upon return of your vehicle, a refund of the full purchase price including all collateral charges, less a reasonable allowance for your use of the vehicle. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of any problems with your vehicle and provide us with an opportunity to repair them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first use BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program), before filing any court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
These states have enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under these laws, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of a claim under this law. We encourage you to report any nonconformity to us as well. In order to promote customer satisfaction, JLRNA would like the opportunity to correct any problems you may be experiencing with your vehicle. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing any other court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
Iowa has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing, by certified mail, registered mail or overnight service, of any problems with your vehicle and provide us with an opportunity to repair them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is provided to you in the form required by Iowa law: THE PURCHASER OR LESSEE OF THIS VEHICLE IS PROTECTED UNDER THE WARRANTY PROVISIONS OF IOWA CODE CHAPTER 322G, COMMONLY REFERRED TO AS THE LEMON LAW. IF THIS VEHICLE FAILS TO CONFORM TO THE MANUFACTURER’S EXPRESS WARRANTY DURING THE TERM OF THE WARRANTY, THE FIRST 2 YEARS OF OWNERSHIP, OR THE FIRST 24,000 MILES, WHICHEVER FIRST OCCURS, AND THE NON-CONFORMITY SUBSTANTIALLY IMPAIRS THE VEHICLE, YOU MAY QUALIFY FOR A REFUND OR REPLACEMENT OF THIS VEHICLE. CONTACT THE MANUFACTURER OF THE VEHICLE IF YOU BELIEVE THE VEHICLE FAILS TO CONFORM TO THE MANUFACTURER’S EXPRESS WARRANTY.
Kansas has enacted a ‘Lemon Law’ that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of a claim under this law. We encourage you to report any nonconformity to us as well. In order to promote customer satisfaction, JLRNA would like the opportunity to correct any problems you may be experiencing with your vehicle. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first use BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program), before filing any court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
These states have enacted ‘Lemon Laws’ that define a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. However, we encourage you to report any problems that you are having with your vehicle. In order to promote customer satisfaction, Jaguar Land Rover North America, LLC (JLRNA) would like the opportunity to correct them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first use BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program), before filing any court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
Maine has enacted a ‘Lemon Law’ that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of any problem with your vehicle and provide us with an opportunity to repair them.
If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first EITHER:
For more information about state-run arbitration, contact the Attorney General’s Lemon Law Arbitration Program at the address and telephone number below. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.
You may also contact us at the address or toll-free telephone number above.
Additionally, the following statement is provided to you in the form required by Maine law:
The Maine ‘Lemon Law’ (10 M.R.S.A. Sections 1161-1169) provides free Attorney General arbitration for consumer buyers or lessees whose motor vehicle (including motorcycles and motorized RVs) is seriously defective. Under the Maine ‘Lemon Law’, you may have a right to a refund or a replacement of the vehicle if the following applies:
During the manufacturer’s express warranty; and
Within the 3-year period following the delivery date of the vehicle to the original purchaser or lessee; and
During the first 18,000 miles of operation; and,
3 or more repair attempts for the same defect; or
1 or more repair attempts for the serious failure of either the braking or steering system; or
Being out of service for repairs for a cumulative total of 15 or more business days (for one or more defects); and
The manufacturer had been given in writing a 7-day Final Opportunity To Repair.
The Attorney General’s state-run arbitration is different from any manufacturer-sponsored program to which you may also be entitled. Under the state ‘Lemon Law’ program, you will receive a free hearing before a neutral state Arbitrator and a decision within 45 days of acceptance of your ‘Lemon Law’ application. If your vehicle is declared a ”lemon’, the manufacturer must refund your purchase price or replace the vehicle. You must apply for state-run arbitration 3 years after delivery to the original consumer and within the term of the manufacturer’s warranty.
THIS SHEET PROVIDES ONLY A SUMMARY OF THE MAINE LEMON LAW.
Maryland has enacted a ‘Lemon Law’ that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of any problems with your vehicle and provide us with an opportunity to repair them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is provided to you in the form required by the law of the state of Maryland:
Maryland’s ‘Lemon Law’: The Automobile Warranty Enforcement Law. In Maryland, the ‘Lemon Law’ provides protection if the new vehicle you buy turns out to be a problem. When a new car, light duty truck, motorcycle or multi-purpose vehicle has been ‘repaired’ for the same problem four or more times, or the vehicle has been out of service for at least 30 days for repairs, during the first 15 months or 15,000 miles of the warranty, you are entitled to a new vehicle or a refund for the vehicle you have bought. If the problem involves the steering or braking system, only one attempt to repair it is required.
Your owner’s manual will have the specifics on how to pursue a ‘Lemon Law’ claim. Your new vehicle only qualifies under this process if the problem you have with it occurs during the first 15 months or 15,000 miles of the warranty. Before the time or mileage limit is up, you must report the problem in writing to the manufacturer by certified mail. Request a return receipt so you have a record of the notification. After you notify the manufacturer of your problem, you must give the manufacturer the opportunity to fix it. The manufacturer must fix your vehicle’s problem or replace it. The manufacturer can also refund you the full purchase price for the vehicle, less a reasonable allowance for your use of the vehicle. If you are refunded for your vehicle, the manufacturer must notify you in writing that you are entitled to the recovery of the excise taxes you paid on the vehicle. The Maryland Motor Vehicle Administration will then be able to refund your excise taxes, calculated on the amount of the refund you received.
The Consumer Protection Division of the Maryland Attorney General’s Office can give you more information on the ‘Lemon Law’, and assist you in resolving a ‘Lemon Law’ problem.
Write to: 200 St. Paul Place, 16th Floor Baltimore, MD 21202.
Email: consumer@oag.state.md.us
Visit our website at: www.oag.state.md.us/consumer.
Massachusetts has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. We encourage you to report any problems that you are having with your vehicle. In order to promote customer satisfaction, Jaguar Land Rover North America, LLC (JLRNA) would like the opportunity to correct them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is provided to you in the form required by Massachusetts law:
IF YOU HAVE A SERIOUS PROBLEM WITH THIS VEHICLE
Massachusetts ‘Lemon Law’, General Laws Chapter 90, Section 7N 1/2 provides protection for consumers who have serious problems with their new vehicle.
Three or more repair attempts for the same defect, or
Being out of service by reason of repair for any combination of defects for a cumulative total of 15 or more business days, within one year or 15,000 miles (whichever first comes) after original delivery, AND
The manufacturer has been notified of the defect(s) and given one final repair attempt of no more than 7 business days.
IF THE MANUFACTURER DOES NOT REFUND OR REPLACE THE VEHICLE AFTER THESE STANDARDS HAVE BEEN MET, YOU HAVE A RIGHT TO HAVE YOUR CASE ARBITRATED BY A STATE-CERTIFIED ARBITRATOR.
This state-certified arbitration is different from any manufacturer-sponsored program to which you may also be entitled. Under the state program, you will be sent a decision within 45 days of when your request for arbitration is accepted.
Under the law, you must request state-run arbitration within 18 months of the original delivery of the vehicle.
THIS SHEET PROVIDES ONLY A SUMMARY OF YOUR RIGHTS.
Michigan has enacted a ‘Lemon Law’ that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing by return receipt mail service of any problems with your vehicle and provide us with an opportunity to repair them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first use BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program), before filing any court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
Additionally, the following statement is provided to you in the form required by Michigan law:
Minnesota has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of any problems with your vehicle and provide us with an opportunity to repair them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first use BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program), before filing any court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
Additionally, the following statement is provided to you in the form required by Minnesota law:
IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER THE STATE’S LEMON LAW TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR YOUR LEASE PAYMENTS. HOWEVER, TO BE ENTITLED TO A REFUND OR REPLACEMENT, YOU MUST FIRST NOTIFY THE MANUFACTURER, ITS AGENT, OR THE RETAILER/AUTHORIZED REPAIRER OF THE PROBLEM IN WRITING AND GIVE THEM AN OPPORTUNITY TO REPAIR THE VEHICLE. YOU ALSO HAVE A RIGHT TO SUBMIT YOUR CASE TO THE CONSUMER ARBITRATION PROGRAM WHICH THE MANUFACTURER MUST OFFER IN MINNESOTA.
The above state has enacted ‘Lemon Laws’ that define a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under these laws, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing by certified mail of any problems with your vehicle. In order to promote customer satisfaction, JLRNA would like the opportunity to correct any problems you may be experiencing with your vehicle. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first use BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program), before filing any court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
New Hampshire has enacted a ‘Lemon Law’ that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of any problem with your vehicle and provide us with an opportunity to repair them.
If you still remain dissatisfied with your vehicle and seek a repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first EITHER:
For more information about state-run arbitration, contact the Attorney General’s ‘Lemon Law’ Arbitration Program at the address and telephone number below.
For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.
You may also contact us at the address or toll-free telephone number listed previously.
MANUFACTURERS ARE REQUIRED TO SUPPLY THIS NOTICE WITH DELIVERY OF A NEW MOTOR VEHICLE SOLD WITHIN THE STATE OF NEW HAMPSHIRE – RSA 357-D
The New Hampshire New Motor Vehicle Arbitration Law, RSA 357-D, applies to new motor vehicles sold or leased (for two or more years) and/or registered in the State of New Hampshire. A new motor vehicle is defined as a passenger vehicle, motorcycle or truck with a gross vehicle weight not exceeding 9,000 pounds.
If, during the express warranty period, you discover a defect which substantially impairs the use, market value or safety of this vehicle, and it has not been successfully repaired after three repair attempts by the manufacturer, its agent or retailer/authorized repairer, or it has been out of service by reason of repair of one or more non-conformities, defects or conditions for a cumulative total of 30 business days, you may be entitled to apply for a comparable replacement or refund of purchase price plus incidental damages less a reasonable allowance for use.
In order for a repair attempt to qualify, you must obtain a written repair order. Neither the manufacturer nor any agent of the manufacturer (including the retailer/authorized repairer service) may refuse to provide you with a written repair order at your request.
The vehicle is deemed to be out of service if it is in for repair for a majority of the day.
You may not use the New Motor Vehicle Arbitration Law if you elect to use the manufacturer’s dispute settlement mechanism.
You may not use the New Motor Vehicle Arbitration Law if you have stopped making payments on any lease or financing agreement because of the vehicle’s condition.
The New Hampshire Motor Vehicle Arbitration Program includes other eligibility requirements which you must meet to qualify.
Forms for electing to proceed before the New Hampshire Motor Vehicle Arbitration Board should be included with your new vehicle on delivery.
New Jersey has enacted a ‘Lemon Law’ that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing by certified mail of any problems with your vehicle and provide us with an opportunity to repair them.
If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.
You may also contact us at the address or toll-free telephone number listed previously.
Additionally, the following statement is provided to you in the form required by New Jersey law:
IMPORTANT: IF THIS VEHICLE HAS A DEFECT THAT SUBSTANTIALLY IMPAIRS ITS USE, VALUE OR SAFETY, OR THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY IF DRIVEN, AND WAS PURCHASED, LEASED OR REGISTERED IN NEW JERSEY, YOU MAY BE ENTITLED UNDER NEW JERSEY’S LEMON LAW TO A REFUND OF THE PURCHASE PRICE OR YOUR LEASE PAYMENTS.
The manufacturer or its retailer/authorized repairer has had two or more attempts to correct the defect.
The manufacturer or its retailer/authorized repairer has had at least one attempt to correct the defect if the defect is one that is likely to cause death or serious bodily injury if the vehicle is driven; or:
The vehicle has been out of service for repair for a cumulative total of 20 or more calendar days, or in the case of a motorhome, 45 or more days.
FOR COMPLETE INFORMATION REGARDING YOUR RIGHTS AND REMEDIES UNDER THE RELEVANT LAW, INCLUDING THE MANUFACTURER’S ADDRESS TO GIVE NOTICE OF THE DEFECT, CONTACT THE NEW JERSEY DEPARTMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON LAW UNIT, AT POST OFFICE BOX 45026, NEWARK, NEW JERSEY 07101, TEL.NO. (973) 504-6226.
New York has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. We encourage you to report any non-conformity, in writing, directly to Jaguar Land Rover North America, LLC (JLRNA). In order to promote customer satisfaction, JLRNA would like the opportunity to correct any problems you may be experiencing with your vehicle. If you are dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing an action with the New York State Dispute Resolution Association, Inc. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
Additionally, the following statement is provided to you in the form required by New York law:
IN ADDITION TO ANY WARRANTY OFFERED BY THE MANUFACTURER, YOUR NEW CAR, IF PURCHASED AND REGISTERED IN NEW YORK STATE, IS WARRANTED AGAINST ALL MATERIAL DEFECTS FOR 18,000 MILES OR 2 YEARS, WHICHEVER FIRST COMES. YOU MUST REPORT ANY PROBLEMS TO THE MANUFACTURER, ITS AGENT, OR THE RETAILER/AUTHORIZED REPAIRER. UPON NOTIFICATION, THE PROBLEM MUST BE CORRECTED FREE OF CHARGE. IF THE SAME PROBLEM CAN NOT BE REPAIRED AFTER FOUR OR MORE ATTEMPTS; OR IF YOUR CAR IS OUT OF SERVICE TO REPAIR A PROBLEM FOR A TOTAL OF 30 DAYS DURING THE WARRANTY PERIOD; OR IF THE MANUFACTURER OR ITS AGENT REFUSES TO REPAIR A SUBSTANTIAL DEFECT OR CONDITION WITHIN TWENTY DAYS OF RECEIPT OF NOTICE SENT BY YOU TO THE MANUFACTURER BY CERTIFIED MAIL, RETURN RECEIPT REQUESTED; THEN YOU MAY BE ENTITLED TO EITHER A COMPARABLE CAR OR A REFUND OF YOUR PURCHASE PRICE, PLUS LICENSE AND REGISTRATION FEES, MINUS A MILEAGE ALLOWANCE ONLY IF THE VEHICLE HAS BEEN DRIVEN MORE THAN 12,000 MILES. SPECIAL NOTIFICATION REQUIREMENTS MAY APPLY TO MOTOR HOMES. A MANUFACTURER MAY DENY LIABILITY IF THE PROBLEM IS CAUSED BY ABUSE, NEGLECT, OR UNAUTHORIZED MODIFICATION OF THE CAR. A MANUFACTURER MAY REFUSE TO EXCHANGE A COMPARABLE CAR OR REFUND YOUR PURCHASE PRICE IF THE PROBLEM DOES NOT SUBSTANTIALLY IMPAIR THE VALUE OF YOUR CAR. IF A MANUFACTURER HAS ESTABLISHED AN ARBITRATION PROCEDURE, THE MANUFACTURER MAY REFUSE TO EXCHANGE A COMPARABLE CAR OR REFUND YOUR PURCHASE PRICE UNTIL YOU FIRST RESORT TO THE PROCEDURE. IF THE MANUFACTURER DOES NOT HAVE AN ARBITRATION PROCEDURE, YOU MAY RESORT TO ANY REMEDY BY LAW AND MAY BE ENTITLED TO YOUR ATTORNEY’S FEES IF YOU PREVAIL. NO CONTRACT OR AGREEMENT CAN VOID ANY OF THESE RIGHTS. AS AN ALTERNATIVE TO THE ARBITRATION PROCEDURE MADE AVAILABLE THROUGH THE MANUFACTURER, YOU MAY INSTEAD CHOOSE TO SUBMIT YOUR CLAIM TO AN INDEPENDENT ARBITRATOR, APPROVED BY THE ATTORNEY GENERAL. YOU MAY HAVE TO PAY A FEE FOR SUCH AN ARBITRATION. CONTACT YOUR LOCAL CONSUMER OFFICE OR ATTORNEY GENERAL’S OFFICE TO FIND OUT HOW TO ARRANGE FOR INDEPENDENT ARBITRATION.
Ohio has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. However, we encourage you to first report any non-conformities, in writing, directly to Jaguar Land Rover North America, LLC (JLRNA). In order to promote customer satisfaction, JLRNA would like the opportunity to address and correct any problems that you may be experiencing with your vehicle. If you are dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing any other legal action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is provided to you in the form required by Ohio law:
IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER STATE LAW TO A REPLACEMENT OR TO COMPENSATION.
Pennsylvania has enacted a ‘Lemon Law’ that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. However, we encourage you to first report any non-conformities, in writing, directly to Jaguar Land Rover North America, LLC (JLRNA). In order to promote customer satisfaction, JLRNA would like the opportunity to correct any problems you may be experiencing with your vehicle. If you are still dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first use BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program), before filing any court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is provided to you in the form required by Pennsylvania law.
If the new motor vehicle you have purchased does not conform to the manufacturer’s express warranty, the Pennsylvania Automobile ‘Lemon Law’ provides that the manufacturer may have to replace it or pay you a refund, at your option. If you discover a defect that substantially impairs the use, value or safety of this vehicle, contact the manufacturer or its authorized service and repair facility immediately. Your ‘Lemon Law’ rights only cover defects which occur within 1 year after delivery, 12,000 miles of use, or the term of the express warranty, whichever first occurs. The law states that it is reasonable for the retailer/authorized repairer, manufacturer, or its agents to make up to 3 separate attempts to correct the same defect. After 3 unsuccessful repair attempts, or after a total of 30 days in which the vehicle is out of service for repair, you may be entitled to a comparable replacement vehicle or a refund of the purchase price less an allowance for your actual use. If a dispute arises concerning a defect, you must first resort to any informal dispute settlement procedure established by the manufacturer to assert your ‘Lemon Law’ rights.
The manufacturer or retailer/authorized repairer must provide you with an itemized statement of all repair work performed when your vehicle is returned from service. Keep those records for future reference.
Rhode Island has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must provide Jaguar Land Rover North America, LLC (JLRNA) with an additional opportunity to cure any problem arising during the ‘Lemon Law’s’ term of protection. We encourage you to provide us notice, in writing, of any such non-conformity. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, you must first use either BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program) or the state-sponsored arbitration procedure established by the Rhode Island Consumer’s Council before filing any court action. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is provided to you in the form required by Rhode Island law.
IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER RHODE ISLAND LAW TO A REFUND OF THE PURCHASE PRICE OR YOUR LEASE PAYMENTS. FOR COMPLETE INFORMATION REGARDING YOUR RIGHTS AND REMEDIES, CONTACT THE RHODE ISLAND CONSUMER’S COUNCIL AT 401-274-4400.
NOTICE TO OWNERS IN THE STATE OF TEXAS
Texas has enacted a ‘Lemon Law’ that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing by certified mail of any problems with your vehicle and provide us with an opportunity to repair them.
If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing a request for arbitration with the Texas Department of Transportation. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®.
You may also contact us at the address or toll-free telephone number listed previously.
Additionally, the following statement is provided to you in the form required by Texas law.
If you are unable to obtain the repair or correction of any defect in your new motor vehicle which is covered by the vehicle warranty, the Texas Motor Vehicle Commission may be able to assist you. Section 3.08(i) of the Texas Motor Vehicle Commission Code (Article 4413(36), Vernon’s Texas Civil Statutes), provides as follows: ‘The owner of a motor vehicle or the owner’s designated agent may make a complaint concerning defects in a motor vehicle which are covered by the manufacturer’s, converter’s, or distributor’s warranty agreement applicable to the vehicle. Any such complaint must be made in writing to the applicable retailer/authorized repairer, manufacturer, converter, or distributor and must specify the defects in the vehicle which are covered by the warranty. The owner may also invoke the Commission’s jurisdiction by sending the Commission a copy of the complaint. A hearing may be scheduled on all complaints arising under this subsection which are not privately resolved between the owner and the retailer/authorized repairer, manufacturer, converter, or distributor.’
The Texas-Legislature enacted the ‘Lemon Law’ (Section 6.07, Art. 4413(36)) to aid owners of new motor vehicles regarding a manufacturer’s, distributor’s, or converter’s warranty obligations.
Under the law, vehicle manufacturers, converters, and distributors are required to repair any defects that are covered by warranty. If the defects cannot be repaired, an owner may be entitled to a repurchase of the vehicle or a replacement if the following conditions are met:
The expiration of the warranty term; or
24 months after the delivery date of the vehicle; or
24,000 miles after the delivery date of the vehicle.
Vermont has enacted a ‘Lemon Law’ that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts.
In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing by certified mail of any problems with your vehicle and provide us with an opportunity to repair them.
The following statement is furnished to you in the form required by Vermont state law. Additionally, you should have received a ‘Demand for Arbitration’ form and a self-addressed stamped envelope along with your other ownership materials.
STATE OF VERMONT MOTOR VEHICLE ARBITRATION BOARD
Vermont ‘Lemon Law’ applies to new motor vehicles sold or leased (for two or more years) and registered in the State of Vermont. A new motor vehicle is defined as a passenger vehicle or truck with a gross vehicle weight of 10,000 pounds or less.
If during the express warranty period, you discover a defect that substantially impairs the use, market value, or safety of this vehicle, and it has not been successfully repaired after three repair attempts by a retailer/authorized repairer, or it has been out of service for repair for a cumulative total of 30 calendar days, you may be notified to apply for a comparable replacement or refund of purchase price less certain allowances.
In order for a repair attempt to qualify, you must obtain a written repair order.
The vehicle is deemed to be out of service if it is in for repair for the majority of the day.
You cannot use the ‘Lemon Law’ if you elect to use the manufacturer’s dispute settlement mechanism.
You may not use the ‘Lemon Law’ if you have stopped making payments on any financing agreement because of the vehicle’s condition.
The Vermont Motor Vehicle Arbitration Program includes other eligibility requirements which you must meet to qualify.
Forms for the Vermont Motor Vehicle Arbitration Board should be included with your new vehicle on delivery.
Virginia has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing of any problems with your vehicle and provide us with an opportunity to repair them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is provided to you in the form required by Virginia law: SOMETIMES JLRNA OFFERS A SPECIAL ADJUSTMENT PROGRAM TO PAY ALL OR PART OF THE COST OF CERTAIN REPAIRS BEYOND THE TERMS OF THE WARRANTY. CHECK WITH YOUR RETAILER/AUTHORIZED REPAIRER TO DETERMINE WHETHER ANY ADJUSTMENT PROGRAM IS APPLICABLE TO YOUR MOTOR VEHICLE.
Please refer to the ‘Notice of Consumer Rights’ prepared by the Washington Attorney General’s Office. A copy of that notice was provided to you at the time of your purchase in the State of Washington.
Washington has enacted a ‘Lemon Law’ that defines a consumer’s rights to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. We encourage you to report any non-conformity, in writing, directly to Jaguar Land Rover North America, LLC (JLRNA). In order to promote customer satisfaction, JLRNA would like the opportunity to correct any problems you may be experiencing with your vehicle. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing a Request for Arbitration with the Washington New Motor Vehicle Arbitration Board. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously.
West Virginia has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. In order to exercise your rights under this law, you must first notify Jaguar Land Rover North America, LLC (JLRNA) in writing by certified mail of any problems with your vehicle and provide us with an opportunity to repair them. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other court action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is provided to you in the form required by West Virginia law:
IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER STATE LAW TO A REPLACEMENT OR TO COMPENSATION. HOWEVER, TO BE ENTITLED TO A REPLACEMENT OR TO COMPENSATION, YOU MUST FIRST NOTIFY THE MANUFACTURER OF THE PROBLEM IN WRITING AND PROVIDE THE MANUFACTURER AN OPPORTUNITY TO REPAIR THE VEHICLE.
Wisconsin has enacted a ‘Lemon Law’ that defines a consumer’s right to have a vehicle repurchased or replaced in the event that your vehicle has certain non-conformities that cannot be repaired to conform to its express warranties after a reasonable number of attempts. We encourage you to report any non-conformity, in writing, directly to Jaguar Land Rover North America, LLC (JLRNA). In order to promote customer satisfaction, JLRNA would like the opportunity to correct any problems you may be experiencing with your vehicle. If you still remain dissatisfied with your vehicle and wish to seek repurchase or replacement of your vehicle under your state’s ‘Lemon Law’, be advised that JLRNA participates in BBB AUTO LINE®, an informal dispute resolution procedure (arbitration program). You are not required to use this program before filing other legal action under the ‘Lemon Law’. For further information about BBB AUTO LINE®, please refer to the relevant section. See BBB AUTO LINE®. You may also contact us at the address or toll-free telephone number listed previously. Additionally, the following statement is provided to you in the form required by Wisconsin state law: SOMETIMES JAGUAR LAND ROVER NORTH AMERICA, LLC (JLRNA) OFFERS A SPECIAL ADJUSTMENT PROGRAM TO PAY ALL OR PART OF THE COST OF CERTAIN REPAIRS BEYOND THE TERMS OF THE WARRANTY. CHECK WITH YOUR RETAILER/AUTHORIZED REPAIRER TO DETERMINE WHETHER ANY ADJUSTMENT PROGRAM IS APPLICABLE TO YOUR MOTOR VEHICLE.
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