PLEASE READ THIS SECTION IN ITS ENTIRETY AS IT AFFECTS YOUR RIGHTS. THIS SECTION DOES NOT PRECLUDE YOU FROM FIRST PURSUING ALTERNATIVE DISPUTE RESOLUTION THROUGH BBB AUTO LINE AS DESCRIBED IN THE “ALTERNATIVE DISPUTE RESOLUTION” PROVISION.
If you purchased or leased your Jaguar Land Rover (JLR) vehicle in the United States, you and we, Jaguar Land Rover North America (JLRNA), each agree that any claim or disputes between us (including between you and any of our affiliated companies) related to or arising out of your vehicle purchase, advertising for the vehicle, use of your vehicle, the performance of the vehicle, any service relating to the vehicle, the vehicle warranty, representations in the warranty, or the duties contemplated under the warranty, including without limitation claims related to false or misleading advertising, unfair competition, breach of contract or warranty, the failure to conform a vehicle to warranty, failure to repurchase or replace your vehicle, or claims for a refund or partial refund of your vehicle’s purchase price (excluding personal injury claims), but excluding claims brought under the Magnuson-Moss Warranty Act, shall be resolved by binding arbitration at either your or our election, even if the claim is initially filed in a court of law.
If either you or we elect to resolve our dispute via arbitration (as opposed to in a court of law), such binding arbitration shall be administered by and through JAMS Mediation, Arbitration and ADR Services (JAMS) under its Streamlined Arbitration Rules & Procedures, or the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
We will pay all fees for any arbitration except for the initial filing fee of $250 for JAMS or $200 for AAA. The arbitration will be held in the city or county of your residence.
To learn more about arbitration, including the applicable rules and how to commence an arbitration, please contact:
This agreement to arbitrate is intended to be broadly interpreted and to make all disputes and claims between us (including our affiliated companies) relating to or arising out of your vehicle purchase, use or performance of your vehicle, or the vehicle warranty subject to arbitration to the maximum extent permitted by law. The arbitrator (and not a court) shall decide all issues of interpretation, scope, and application of this agreement.
In any arbitration, the arbitrator shall be bound by the terms of this agreement and shall follow the applicable law. The arbitrator shall not have the power to commit manifest errors of law, and any award rendered by the arbitrator that employs a manifest error of law may be vacated or corrected by a court of competent jurisdiction for such error.
The arbitrator may only resolve disputes between you and us and may not consolidate claims without the consent of all parties.
The arbitrator cannot hear class or representative claims or requests for relief on behalf of others or issue any award or remedy in arbitration against or on behalf of anyone who is not a named party to the arbitration, as permitted by law. In other words, you and we may bring claims against the other only in your or our individual capacity, and not as a plaintiff or class member in any class or representative action to the maximum extent permitted by law.
You and we acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative proceeding.
If a court or arbitrator decides that any part of this agreement to arbitrate cannot be enforced as to a particular claim for relief or remedy, then that claim or remedy (and only that claim or remedy) must be brought in court and must be stayed pending arbitration of the arbitrable claims and remedies.
If a court or arbitrator decides that any part of this agreement cannot be enforced as to a particular request for public injunctive relief, then that request for public injunctive relief (and only that request for public injunctive relief) must be brought in court and must be stayed pending arbitration of the arbitrable remedies.
If arbitration is elected by either party, the parties collectively agree that they waive their right to a jury trial.
Notwithstanding the above, either you or we may file a lawsuit in small claims court for any claims that otherwise require binding arbitration if the small claims court has jurisdiction. Judgment upon any award in arbitration may be entered in any court having jurisdiction.
In addition, either you or we may invoke any JAMS Streamlined Arbitration Rules & Procedures or AAA Consumer Arbitration Rules that allow you or we to have a small claims court decide any claims that otherwise require binding arbitration. This agreement evidences a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16.
Judgment upon any award in arbitration may be entered in any court having jurisdiction.
IF YOU PURCHASED OR LEASED YOUR VEHICLE IN THE UNITED STATES, YOUR WARRANTY IS MADE SUBJECT TO THE TERMS OF THIS BINDING ARBITRATION PROVISION. BY USING THE VEHICLE, OR REQUESTING OR ACCEPTING BENEFITS UNDER THIS WARRANTY, INCLUDING HAVING ANY REPAIRS PERFORMED UNDER WARRANTY, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE CONTACT US AT ARBITRATION-OPT-OUT@JAGUARLANDROVER.COM AND PROVIDE YOUR VEHICLE IDENTIFICATION NUMBER (VIN) WITHIN THIRTY (30) DAYS OF YOUR PURCHASE OR LEASE TO OPT-OUT OF THIS ARBITRATION PROVISION.
In the event that the vehicle is transferred to a new owner or the current owner’s name or address should change, contact the Customer Relationship Center.
Maintenance must be carried out at specified intervals. Should the vehicle have a high proportion of short journeys or operate in severe conditions, JLR recommends that the maintenance procedures be performed at intervals not to exceed 6 months.
It is normal for the vehicle to consume some engine oil during normal use. It is the owner’s responsibility to ensure that the engine oil is maintained at the proper level in between the scheduled vehicle maintenance intervals.
Additionally, more frequent checks of under-hood fluids and tire pressures can help minimize your chance of being inconvenienced while on the road, and may extend the life of certain wear and tear components.
Land Rover retailer/authorized repairers may offer supplemental maintenance services as a convenience to those owners who do not wish to perform these services themselves.
JLR may publish updates to your retailer/authorized repairer for any changes to the maintenance schedules.
AUTOCAP® (Automotive Consumer Action Program) and BBB AUTO LINE® are national alternative dispute resolution programs, sponsored by the National Automobile Dealers Association and the Better Business Bureau, respectively. Consumers may contact AUTOCAP® through their state’s department of motor vehicles or BBB AUTO LINE® through the Better Business Bureau. For further details on BBB AUTO LINE®. See BBB AUTO LINE®.
Jaguar Land Rover Canada ULC (JLRC) participates in province-sponsored alternative dispute resolution programs where they are available and required by law. These alternative dispute resolution mechanisms are essentially third-party panels.
Jaguar Land Rover (JLR) are committed to providing high levels of owner satisfaction and to offering you the highest standard of owner care. JLR is pleased to welcome you to the Land Rover Roadside Assistance Program, an ownership program designed to enhance the satisfaction and security of owning a Land Rover automobile.
The Land Rover Roadside Assistance program includes the following:
To contact the Roadside Assistance Line, dial:
The Land Rover Assistance Program is only available to vehicles with a valid New Vehicle Limited Warranty. The New Vehicle Limited Warranty covers your vehicle for:
If your New Vehicle Limited Warranty is canceled or voided for any reason (including, but not limited to, an unauthorized modification or alteration to the vehicle, or if the vehicle’s title is reported as dismantled, fire, flood, junk, rebuilt, reconstructed, salvaged, totaled, or stolen), your Land Rover Roadside Assistance Program privileges and services detailed herein are also canceled and voided.
The Land Rover Roadside Assistance Program does not apply beyond a valid New Vehicle Limited Warranty.
For further information on the Land Rover Roadside Assistance Program. See LAND ROVER ROADSIDE ASSISTANCE PROGRAM.
Write to:
US:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah
New Jersey 07495
Canada:
Jaguar Land Rover Canada ULC
75 Courtneypark Drive West, Unit 3
Mississauga, ON
L5W 0E3
Telephone:
US: 1-800-637-6837
Canada: 1-800-461-2325
Mon. – Fri., 7:00 am – 9:00 pm Eastern
Sat., 9:00 am – 6:00 pm Eastern
Email:
US:
Go to www.landroverusa.com and complete the following steps:
Canada:
Go to www.landrover.ca and complete the following steps:
US: 1-800-356-4644
Canada: 1-800-267-1318
US: 1-800-847-3349
Canada: 1-855-453-1962
US: 1-800-321-2136
Canada: 1-800-387-3288
US: 1-800-847-3435
Canada: 1-888-871-4444
US: 1-800-747-3554
Canada (English): 1-800-747-3554
Canada (French): 1-800-363-0583
Additional information on the care and service of automobile tires may be obtained by writing to:
Rubber Manufacturers Association
1400 K Street N.W., Suite 900
Washington, DC 20005
Jaguar Land Rover North America, LLC (JLRNA) is the sole authorized distributor of Land Rover vehicles in the United States, Puerto Rico, and Guam and covers only vehicles originally specified and built by Jaguar Land Rover Limited for the United States, Puerto Rico, and Guam
Jaguar Land Rover Canada ULC (JRC) is the sole authorized distributor of Land Rover vehicles in Canada, and covers only vehicles originally specified and built by Jaguar Land Rover Limited for Canada.
Land Rover warranties are in favor of the original purchaser and each subsequent owner during the respective warranty periods.
Jaguar Land Rover (JLR) will not cover the costs to modify the vehicle to meet legal requirements in another country. If you need to make modifications to your Land Rover vehicle in order to meet another country’s legal requirements, JLR encourages you to have these modifications performed at a Land Rover retailer/authorized repairer.
Notwithstanding anything to the contrary in this Passport to Service, the warranties and benefits (including, but not limited to, the Roadside Assistance Program and service adjustments) detailed in this booklet are applicable to vehicles sold only in the United States, Puerto Rico, Guam, and Canada, and that has only been operated in the United States, Puerto Rico, Guam, and Canada, subject to all applicable exclusions or limitations. Any exportation of the vehicle from any country to another will void the Passport to Service (i.e., warranties and Roadside Assistance) and you will not receive any warranty repairs or benefits contained in this booklet. This excludes any outstanding Recall Campaign. However, these vehicles which are then subsequently exported may be eligible for Regional Warranty.
A summary of the Land Rover warranty is as follows.
| Description | Warranty | |||
|---|---|---|---|---|
| Bumper to bumper | US: 4 years / 50,000 miles, whichever first occurs Canada: 4 years / 80,000 km, whichever first occurs | |||
| 12V Battery | US: 4 years / 50,000 miles, whichever first occurs Canada: 4 years / 80,000 km, whichever first occurs | |||
| Wear parts and service adjustments | US: 1 year / 12,500 miles, whichever first occurs Canada: 1 year / 20,000 km, whichever first occurs | |||
| Corrosion | US: 6 years / unlimited mileage Canada: 6 years / unlimited distance | |||
| Federal (US and Canada) | ||||
|---|---|---|---|---|
| Description | Warranty | |||
| Emission design and defect warranty | US: 2 years / 24,000 miles, whichever first occurs Canada: 2 years / 40,000 km, whichever first occurs | |||
| Emission design and defect warranty – Certain emission-related parts | US: 8 years / 80,000 miles, whichever first occurs Canada: 8 years / 130,000 km, whichever first occurs | |||
| Emission performance warranty | US: 2 years / 24,000 miles, whichever first occurs Canada: 2 years / 40,000 km, whichever first occurs | |||
| Emission performance warranty – Certain emission-related parts | US: 8 years / 80,000 miles, whichever first occurs Canada: 8 years / 130,000 km, whichever first occurs | |||
| California | ||||
|---|---|---|---|---|
| Description | Warranty | |||
| Emission defect warranty – Short term | 3 years / 50,000 miles, whichever first occurs | |||
| Emission defect warranty – Long term | 7 years / 70,000 miles, whichever first occurs | |||
| Emission performance warranty | 3 years / 50,000 miles, whichever first occurs | |||
| Extended emission defect and performance warranty – All emission-related parts, except high voltage battery. | 15 years / 150,000 miles, whichever first occurs | |||
| Extended emission defect and performance warranty – High voltage battery | 10 years / 150,000 miles, whichever first occurs | |||
Extended to the warranty limits under the New Vehicle Limited Warranty Bumper-to-Bumper coverage.
For a list of specific components, refer to EMISSION CONTROL SYSTEM COMPONENTS. See EMISSION CONTROL SYSTEM COMPONENTS.
California Emission Control System Warranties are also applicable to vehicles registered in certain other US states. Specific states and vehicle applicability are specified in the section California Emission Control System Warranties.
Extended Emission Defect and Performance Warranty is applicable to Plug-in Hybrid Electric vehicles registered in California, Connecticut, Colorado, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Oregon, Rhode Island, or Vermont.
1676 International Drive, Suite 550
McLean, VA 22102-3999
Telephone: 1-800-955-5100, option #2.
You are required to submit your warranty dispute to the BBB AUTO LINE® before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent permitted by the applicable state ‘‘Lemon Law’’, you are also required to submit your warranty dispute to the BBB AUTO LINE® before exercising any rights or seeking remedies under the ‘‘Lemon Law’’. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon Law’’, you are not required to first use BBB AUTO LINE to resolve your dispute – although the program is still available to you.
For more information regarding the BBB AUTO LINE program, please refer to the relevant section of the owner’s handbook. See BBB AUTO LINE®.
THESE IMPLIED WARRANTIES ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, TO THE TIME PERIOD COVERED BY THE WRITTEN WARRANTIES, OR TO THE APPLICABLE TIME PERIOD PROVIDED BY STATE LAW (USA ONLY) OR PROVINCIAL LAW (CANADA ONLY), WHICHEVER PERIOD IS SHORTER.
JLR DOES NOT ACCEPT RESPONSIBILITY UNDER ANY OF THE WARRANTIES IN THE PASSPORT TO SERVICE FOR ANY CONSEQUENTIAL DAMAGE OR COMMERCIAL LOSS TO THE OWNER, OR ANY INCIDENTAL EXPENSES, LOSS OF TIME, OR INCONVENIENCE.
SOME STATES (USA ONLY) OR PROVINCES (CANADA ONLY) DO NOT PERMIT A LIMITATION ON HOW LONG AN IMPLIED WARRANTY WILL LAST, OR ON THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO THE OWNER. THIS WARRANTY GIVES OWNERS SPECIFIC LEGAL RIGHTS, AND THEY MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (USA ONLY), OR PROVINCE TO PROVINCE (CANADA ONLY).
Canada only: The information regarding limitations on incidental and consequential damages under the New Vehicle Limited Warranty also applies to the Emission Control System warranties.
The warranty period for the vehicle begins on the date of the first retail sale, or on the date of entry into demonstrator or company service, whichever first occurs. For further information detailing your warranty period, please refer to the relevant topic. See SUMMARY OF WARRANTIES.
Canada only: Jaguar Land Rover Canada ULC (JLRC) and your Land Rover retailer/authorized repairer are not responsible for any time that you lose, for any inconvenience you might be caused, for the loss of transportation, or for any other incidental or consequential damages you may have.
The warranty includes any part scheduled for routine replacement during the warranty period if it is defective. If a part fails at the same time it is due for replacement it is not covered by the warranty.
The term ‘adjustment’ refers to minor repairs or adjustments not usually associated with the replacement of parts.
This warranty shall be null and void if the Vehicle Identification Number (VIN) has been altered or cannot be read if the odometer has been replaced or altered and the true mileage cannot be determined.
For further information relating to correct fluid levels and maintenance schedules, please refer to the relevant section of the Owner Handbook. See FLUID FILLER LOCATIONS and MAINTENANCE AND SERVICE.
Any part or component bolted or attached to the body, such as the suspension or exhaust systems, is not covered by the warranty because it is not part of the ‘body’. These components are covered by the New Vehicle Limited Warranty.
Canada only: All collision repairs must be performed by an authorized JLR Aluminum Repair Center for the Corrosion Warranty to be applicable.
Jaguar Land Rover North America, LLC (JLRNA) warrants to the original owner and each subsequent owner that the vehicle is:
The warranty period for the vehicle begins on the date of the first retail sale, or on the date of entry into demonstrator or company service, whichever first occurs.
The federal emission control system warranties as applicable on your vehicle are provided in accordance with the federal Clean Air Act.
Defects in materials or workmanship in emission-related parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In such cases, the warranty with the broadest coverage will apply.
Items that require scheduled replacement are warranted up to the replacement interval as specified in the New Vehicle Limited Warranty.
Under this warranty, JLRNA will make all necessary repairs if all of the following apply:
Jaguar Land Rover Canada (JLRC) warrants to the original owner and each subsequent owner that the vehicle is:
The warranty period for the vehicle begins on the date of the first retail sale, or on the date of entry into demonstrator or company service, whichever first occurs.
The federal emission control system warranties as applicable on your vehicle are provided in accordance with the Canadian Environmental Protection Act. Defects in materials or workmanship in emission-related parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In such cases, the warranty with the broadest coverage will apply.
Items that require scheduled replacement are warranted up to the replacement interval as specified in the New Vehicle Limited Warranty.
Jaguar Land Rover North America, LLC (JLRNA) warrants to the original owner and each subsequent owner that the vehicle is:
The warranty period for the vehicle begins on the date of the first retail sale, or on the date of entry into demonstrator or company service, whichever first occurs.
In addition to the FEDERAL EMISSION CONTROL SYSTEM WARRANTIES, the CALIFORNIA EMISSION CONTROL SYSTEM WARRANTIES are applicable to vehicles that are registered in California, Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, or Washington.
The federal and California emission control system warranties as applicable on your vehicle are provided in accordance with the U.S. Clean Air Act.
Defects in materials or workmanship in emission-related parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage.
In such cases, the warranty with the broadest coverage will apply.
JLRNA must warrant the emission control system on your vehicle for the periods of time listed below provided there has been no abuse, neglect, or improper maintenance of your vehicle.
Your emission control system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and engine computer. Also included may be hoses, belts, connectors and other emission-related assemblies.
Where a warrantable condition exists, JLRNA will repair your vehicle at no cost to you including diagnosis, parts and labor.
This is your emission control system PERFORMANCE WARRANTY.
This is your short-term emission control system DEFECTS WARRANTY.
This is your long-term emission control system DEFECTS WARRANTY.
You are responsible for presenting your vehicle to a JLRNA dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days.
As the vehicle owner, you should also be aware that JLRNA may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance, or unapproved modifications.
If you have any questions regarding your warranty rights and responsibilities you should contact the JLRNA Customer Relationship Center at 1-800-452-4827 for Jaguar vehicles, or 1-800-637-6837 for Land Rover vehicles, or the California Air Resource Board at 9528 Telstar Avenue, El Monte, CA 91731.
This EMISSION CONTROL SYSTEM COMPONENTS section describes all emission-related parts and systems applicable to warranties described in the following sections:
Your vehicle may not be equipped with certain components appearing in this section.
A part listed in the following table and identified with a check mark under a specific engine type is covered for 7 years or 70,000 miles, whichever first occurs.
| Range Rover Sport Parts covered under the long-term emission control DEFECTS WARRANTY described in the CALIFORNIA EMISSION CONTROL SYSTEM WARRANTIES section | ||||
|---|---|---|---|---|
| Part name | 3.0L I-6 MHEV | 3.0L I-6 PHEV | 4.4L V8 | |
| Ambient air temperature sensor | ✓ | ✓ | ✓ | |
| Charge air cooler | ✓ | ✓ | ✓ | |
| Charge air cooler pump | ✓ | ✓ | ✓ | |
| Charge air cooler radiator | ✓ | |||
| Exhaust manifold | ✓ | |||
| Fuel injector | ✓ | ✓ | ✓ | |
| Fuel injector supply manifold | ✓ | ✓ | ✓ | |
| Fuel tank | ✓ | ✓ | ✓ | |
| Fuel tank filler pipe/hose assembly | ✓ | ✓ | ✓ | |
| Fuel vapor storage canister assembly | ✓ | ✓ | ✓ | |
| High pressure fuel pump assembly | ✓ | ✓ | ✓ | |
| Intake manifold | ✓ | ✓ | ✓ | |
| In-tank fuel pump assembly | ✓ | ✓ | ✓ | |
| In-tank fuel sender & float(s) assembly | ✓ | ✓ | ✓ | |
| Knock sensor (middle) | ✓ | ✓ | ||
| MHEV 48 volt battery | ✓ | |||
| MHEV 48 volt cables | ✓ | |||
| MHEV 48 volt junction box | ✓ | |||
| MHEV DC/DC converter | ✓ | |||
| MHEV/PHEV supercharger electric bypass shut-off valve | ✓ | ✓ | ||
| Oil separator | ✓ | ✓ | ✓ | |
| Oil temperature sensor | ✓ | |||
| Oxygen sensor | ✓ | |||
| PHEV Battery Charger Control Module (BCCM) | ✓ | |||
| PHEV Brake Booster Module (BBM) | ✓ | |||
| PHEV charge port & wire harness assembly | ✓ | |||
| PHEV main cooling fan | ✓ | |||
| PHEV electric A/C compressor | ✓ | |||
| PHEV high voltage battery assembly | ✓ | |||
| PHEV high voltage battery cooler | ✓ | |||
| PHEV high voltage battery cable(s) | ✓ | |||
| PHEV high voltage junction box | ✓ | |||
| PHEV motor generator & transmission assembly | ✓ | |||
| Supercharger assembly | ✓ | ✓ | ||
| Supercharger bypass actuator | ✓ | ✓ | ||
| Thermostat | ✓ | ✓ | ✓ | |
| Throttle body assembly | ✓ | ✓ | ✓ | |
| Turbocharger assembly | ✓ | ✓ | ✓ | |
| Turbocharger electric wastegate valve | ✓ | |||
| Turbocharger pressure relief valve | ✓ | |||
| Variable valve lift unit | ✓ | ✓ | ✓ | |
| Variable valve timing solenoid | ✓ | |||
| Variable valve timing unit | ✓ | ✓ | ✓ | |
Parts covered for 8 years or 80,000 miles (US), or 8 years or 130,000 km (Canada), whichever first occurs.
Includes hardware, software, and/or calibration.
Includes the downpipe were integral to the catalytic converter assembly.
Includes the instrument panel where the MIL is not a separately serviceable part.
Covered for 8 years or 80,000 miles (US), or 8 years or 130,000 km (Canada), whichever first occurs. Includes Hydraulic Control Unit (HCU) where Anti-Lock Brake System (ABS) Control Module is not a separately serviceable part.
Includes high voltage battery where Battery Energy Control Module (BECM) is not a separately serviceable part.
Includes the transmission control valve assembly where the Transmission Control Module (TCM) is not a separately serviceable part.
Includes the category of Miscellaneous parts, as identified in this section, which are associated with the repair or replacement of the parts listed in the table.
Includes left side external mirror assembly where the ambient temperature sensor is not a serviceable part.
Applicable only for PHEV models registered in the following states: Delaware, Pennsylvania, or Washington. For PHEV models registered in California, Colorado, Connecticut, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Oregon, Rhode Island, or Vermont, refer to the MANUFACTURER’S WARRANTY COVERAGE under the CALIFORNIA CONTROL SYSTEMS WARRANTIES section. See CALIFORNIA EMISSION CONTROL SYSTEM WARRANTIES.
It is the owner’s responsibility to follow the recommended Land Rover maintenance schedule. See MAINTENANCE AND SERVICE.
Subsequent maintenance must be carried out at intervals not to exceed the recommended distance or months, whichever occurs first.
Should the vehicle have a high proportion of short journeys or operate in severe conditions, Jaguar Land Rover (JLR) recommends that the maintenance procedures be performed at intervals not to exceed 6 months.
It is perfectly normal for the vehicle to consume some engine oil during normal use. It is the owner’s responsibility to ensure that the engine oil is maintained at the proper level in between the scheduled maintenance intervals. Additionally, more frequent checks of underhood fluids and tire pressures can help minimize your chance of being inconvenienced while on the road, and may extend the life of certain wear and tear components. Land Rover retailer/authorized repairers may offer supplemental maintenance services as a convenience to those owners who do not wish to perform these services themselves.
JLR recommends that the owner maintains a record of when and where each scheduled maintenance service was performed. JLR may request proof that the required scheduled maintenance service has been performed at the correct time.
Scheduled maintenance may be performed by any service agency that is in the business of servicing this type of vehicle. The vehicle owner may also perform the maintenance; however, he may be required to show that the proper parts were used and that he was able to perform the maintenance correctly.
Improper maintenance performed by anyone other than a Land Rover retailer/authorized repairer that results in repair costs during the warranty period are the responsibility of the vehicle owner.
The instructions in this publication specify that certain service parts are to be replaced at recommended intervals. These replacement parts are not covered by any vehicle emission warranty at any time unless the service part is shown to be defective during the warranty period.
It is the owner’s responsibility to use only fuel which is specified in the Owner’s Handbook.
The use of leaded or alternative fuels could adversely affect the emission control system, causing the vehicle to fail an emission test, and may cause other vehicle running concerns. Subsequent repairs are the responsibility of the owner. Consult a Land Rover retailer/authorized repairer as to when alternative fuel blends may be used, and the limitations involved.
All receipts covering maintenance work should be transferred to the new owner if the vehicle is sold.
The owner is entitled to reimbursement for emergency repairs to items covered under this warranty, but the reimbursement is not to exceed the manufacturer’s suggested retail price for all warranted parts replaced, labor charges based on the manufacturer’s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate. Replaced parts and paid invoices must be presented at a Land Rover retailer/authorized repairer as a condition of reimbursement for emergency repairs not performed at a Land Rover retailer/authorized repairer.
While it is preferable that emission control system maintenance and repair work be performed by a Land Rover retailer/authorized repairer, the validity of Land Rover emission warranties does not depend on it. Maintenance, replacement, or repair of emission control devices and systems may be performed by any automotive repair establishment or individual, using a certified part. While JLR recommends using approved parts, the validity of the warranty does not depend on the use of any particular brand of replacement parts.
The use of replacement parts that are not of equivalent quality may impair the effectiveness of the emission control system. An owner using such parts should make sure that they are warranted by the manufacturer to be equivalent to genuine Land Rover parts in performance and durability.
The use of non-Land Rover-approved parts does not automatically invalidate the warranty. However, such parts are not covered under the warranty unless the non-Land Rover part is damaged by a Land Rover-approved service or re-manufactured part.
Nor will JLR deny such coverage because of work performed in an emergency situation to rectify an unsafe condition (including an unsafe driveability condition) attributable to the manufacturer if the owner has taken timely steps to put the vehicle back in proper operating condition.
JLR will not reject any claim because of the use of an uncertified or unapproved part, or for noncompliance with any maintenance instruction unless this action has caused the vehicle to fail to comply with emission standards.
(‘Emissions control device’ is limited to all devices installed on a vehicle for the sole or primary purpose of controlling vehicle emissions that were not in general use prior to 1968.)
Demonstrator vehicles or company cars will be identified as such on page ii of this booklet, where the date of entry into service is recorded.
The manufacturer’s emission performance warranty referred to above furnished with this vehicle is solely that of the manufacturer.
This statement is required by section 207 of the Clean Air Act (42 U.S.C. 7541) and the EPA regulations issued thereunder.
Refer to the following guidelines in order to obtain a warranty repair:
The warranty work required will be performed at the expense of JLR only if the repairs are performed by a Land Rover retailer/authorized repairer or by any facility authorized by JLR to perform such work or service.
Most Land Rover retailer/authorized repairers will be able to inform owners promptly as to whether a claim under either vehicle emission warranty is covered. If the retailer/authorized repairer informs the owner that an emission warranty claim is not covered, the claim will be sent to JLR for a final determination.
JLR must render a final decision within 30 days of the date the vehicle was presented to a Land Rover retailer/authorized repairer or facility for emission related repair, or within the time period set by local, provincial, state or federal law for vehicle repairs to be completed without incurring further penalties or sanctions, whichever period is shorter. However, this time period may be extended if the owner requests a delay, or if an event occurs that is not attributable to JLR, or to the authorized repair facility.
If JLR agrees that the claim is not valid, a written explanation of the reasons why the claim is being denied will be provided.
If, under the Emission Performance Warranty only, a final determination is not received during the required time period, and the failure is not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLR. JLR will be responsible for repairing the Land Rover vehicle’s emission control system free of charge.
Similarly, if, under the Emission Performance Warranty only, the authorized repair facility is unable (for reasons not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLR) to repair the Land Rover vehicle within the required time period, the owner shall be entitled to have the warranty remedy performed at the expense of JLR by any repair facility of the owner’s choosing.
If the Land Rover vehicle must be tested, or other procedures must be performed to determine that the emission claim is valid, JLR must pay those expenses. However, if it is determined that there is reason to reject the claim, these expenses are the responsibility of the vehicle owner.
Further information concerning the vehicle emission control system warranties may be obtained by contacting the Jaguar Land Rover Customer Relationship Center. See CUSTOMER ASSISTANCE.
Information may also be obtained and violations of warranty terms may be reported by contacting:
USA: Environmental Protection Agency (The EPA)
Canada: Environment and Climate Change Canada
If JLRNA agrees that the claim is not valid, a written explanation of the reasons why the claim is being denied will be provided.
If, under the Emission Performance Warranty only, a final determination is not received during the required time period, and the failure is not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLRNA, JLRNA will be responsible for repairing the Land Rover vehicle’s emission control system free of charge.
Similarly, if, under the Emission Performance Warranty only, the authorized repair facility is unable (for reasons not attributable to the owner / operator or to events that are beyond the control of the repair facility and JLRNA) to repair the Land Rover vehicle within the required time period, the owner shall be entitled to have the warranty remedy performed at the expense of JLRNA by any repair facility of the owner’s choosing.
If the Land Rover vehicle must be tested, or other procedures must be performed to determine that the emission claim is valid, JLRNA must pay those expenses. However, if it is determined that there is reason to reject the claim, these expenses are the responsibility of the vehicle owner.
Further information concerning the vehicle emission warranties may be obtained by contacting the Jaguar Land Rover Customer Relationship Center. See CUSTOMER ASSISTANCE.
Information may also be obtained and violations of warranty terms may be reported by contacting the EPA and/or CARB at the following addresses:
Director, Certification and Compliance Division (6405-J)
Environmental Protection Agency
1200 Pennsylvania Avenue N.W.
Washington, DC 20460
Or:
State of California Air Resources Board
Mobile Source Operations Division
9528 Telstar Avenue
El Monte, CA 91731
Jaguar Land Rover North America, LLC
Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah
New Jersey 07495
Jaguar Land Rover Canada ULC
Customer Relationship Center
75 Courtneypark Drive West, Unit 3
Mississauga
Ontario L5W 0E3
Sat., 9:00 am – 6:00 pm Eastern
When contacting JLR by telephone, a Jaguar Land Rover Customer Relationship Center Representative will answer your call and attempt to resolve your concern.
In order to expedite the resolution of your concern, please provide the Jaguar Land Rover Customer Relationship Center Representative with the following information:
As part of Jaguar Land Rover (JLR)’s commitment to a pleasurable driving experience, the Land Rover Roadside Assistance Program is furnished at no additional cost to you for the term of your New Vehicle Limited Warranty.
The Land Rover Roadside Assistance Program is only available to vehicles with the New Vehicle Limited Warranty. See SUMMARY OF WARRANTIES.
If your New Vehicle Limited Warranty is canceled or voided for any reason (including, but not limited to, modification or alteration to the vehicle, or if the vehicle’s title is reported as dismantled, fire, flood, junk, rebuilt, reconstructed, salvaged, totaled, or stolen) your Land Rover Roadside Assistance Program privileges and services detailed herein are also canceled and voided.
The Land Rover Roadside Assistance Program is only available to vehicles with the New Vehicle Limited Warranty.
The benefits detailed here are available 24 hours a day, 365 days a year, through our toll-free telephone number. For Roadside Assistance dial:
The Land Rover Roadside Assistance Program offers the following benefits:
Original receipts must be provided for your reimbursement to be processed.
Items such as entertainment, non-essential goods and services, rental vehicle drop-off fees, expenses and claims paid by your insurance company or another provider, and insurance deductibles are not eligible for reimbursement.
US: 1-800-637-6837
Canada: 1-800-461-2325
Your name.
The 17-digit Vehicle Identification Number (VIN). The VIN appears on your insurance card, and on the plate located at the bottom left of the vehicle windshield.
The current mileage/odometer reading of your Land Rover vehicle.
The vehicle location.
A telephone number where you can be reached.
A brief description of the problem.
The Land Rover Roadside Assistance representative will work with you to find the best solution to the problem. If it is safe to do so, it is recommended that you remain with the vehicle until assistance arrives.
Vehicles operating under arduous conditions, e.g., frequent short trips, off-road use, trailer towing, and frequent starts below freezing, will require more frequent servicing. Under these circumstances, the maintenance intervals should be cut in half.
Performance of recommended maintenance is not required to retain eligibility for the emission warranty or manufacturer recalls.
SERVICE is displayed in the instrument panel. The instrument panel also displays when the next service is due, based on the actual time or distance traveled (whichever first occurs).
On completion of service, the instrument panel countdown feature will be reset.
Service schedules for arduous operating conditions (routine stop-and-go driving, extreme temperatures, dusty conditions, off-road driving, and/or frequent trailer towing) are not displayed in the instrument panel.
| Range Rover Sport 3.0L I-6 MHEV | |||||
|---|---|---|---|---|---|
| Service | 1 | 2 | 3 | 4 | 5 |
| Interval: Miles x 1000 | 21 | 42 | 63 | 84 | 105 |
| Interval: Km x 1000 | 34 | 68 | 102 | 136 | 170 |
| Interval: Years | 2 | 4 | 6 | 8 | 10 |
| Check for and complete all open Recalls and Service Actions | ✓ | ✓ | ✓ | ✓ | ✓ |
| Perform vehicle inspection checks | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace interior cabin air filter | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace engine oil and filter | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace air cleaner element | ✓ | ||||
| Replace exterior cabin air filter (if fitted) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace spark plugs | ✓ | ||||
| Replace brake fluid | ✓ | ✓ | ✓ | ✓ | |
| Replace front accessory drive belts | ✓ | ||||
| Replace engine coolant | ✓ | ||||
| Replace transmission oil and filter | ✓ | ||||
| Replace transfer case oil | ✓ | ||||
| Replace front differential oil | ✓ | ||||
| Replace rear non-locking differential oil (if fitted) | ✓ | ||||
| Replace all flexible brake hoses | ✓ | ||||
| Reset Engine Oil Level and Service Interval Indicators | ✓ | ✓ | ✓ | ✓ | ✓ |
| Endorse service record | ✓ | ✓ | ✓ | ✓ | ✓ |
| Perform comprehensive road test; check operation of all vehicle features | ✓ | ✓ | ✓ | ✓ | ✓ |
| Fault lamp(s) illuminated? If ‘YES’, use a Land Rover-approved diagnostic tool for diagnosis/repair | ✓ | ✓ | ✓ | ✓ | ✓ |
| Report any unusual features of vehicle condition and additional work required | ✓ | ✓ | ✓ | ✓ | ✓ |
| Range Rover Sport 3.0L I-6 PHEV | |||||
|---|---|---|---|---|---|
| Service | 1 | 2 | 3 | 4 | 5 |
| Interval: Miles x 1000 | 21 | 42 | 63 | 84 | 105 |
| Interval: Km x 1000 | 34 | 68 | 102 | 136 | 170 |
| Interval: Years | 2 | 4 | 6 | 8 | 10 |
| Check for and complete all open Recalls and Service Actions | ✓ | ✓ | ✓ | ✓ | ✓ |
| Perform vehicle inspection checks | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace interior cabin air filter | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace engine oil and filter | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace air cleaner element | ✓ | ||||
| Replace exterior cabin air filter (if fitted) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace spark plugs | ✓ | ||||
| Replace brake fluid | ✓ | ✓ | ✓ | ✓ | |
| Replace front accessory drive belt | ✓ | ||||
| Replace engine coolant | ✓ | ||||
| Replace hybrid battery coolant | ✓ | ||||
| Replace transmission oil and filter | ✓ | ||||
| Replace transfer case oil | ✓ | ||||
| Replace front differential oil | ✓ | ||||
| Replace rear locking differential oil (if fitted) | ✓ | ||||
| Replace rear non-locking differential oil (if fitted) | ✓ | ||||
| Replace all flexible brake hoses | ✓ | ||||
| Reset Engine Oil Level and Service Interval Indicators | ✓ | ✓ | ✓ | ✓ | ✓ |
| Endorse service record | ✓ | ✓ | ✓ | ✓ | ✓ |
| Perform comprehensive road test; check operation of all vehicle features | ✓ | ✓ | ✓ | ✓ | ✓ |
| Fault lamp(s) illuminated? If ‘YES’, use a Land Rover-approved diagnostic tool for diagnosis/repair | ✓ | ✓ | ✓ | ✓ | ✓ |
| Report any unusual features of vehicle condition and additional work required | ✓ | ✓ | ✓ | ✓ | ✓ |
| Range Rover Sport 4.4L V8 | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Service | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Interval: Miles x 1000 | 16 | 32 | 48 | 64 | 80 | 96 | 112 | 128 | 144 | 160 |
| Interval: Km x 1000 | 26 | 52 | 78 | 104 | 130 | 156 | 182 | 208 | 234 | 260 |
| Interval: Years | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Check for and complete all open Recalls and Service Actions | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Perform vehicle inspection checks | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace interior cabin air filter | ✓ | ✓ | ✓ | ✓ | ✓ | |||||
| Replace engine oil and filter | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace air cleaner element | ✓ | ✓ | ||||||||
| Replace exterior cabin air filter (if fitted) | ✓ | ✓ | ✓ | ✓ | ✓ | |||||
| Replace spark plugs | ✓ | ✓ | ✓ | ✓ | ✓ | |||||
| Replace brake fluid | ✓ | ✓ | ✓ | ✓ | ||||||
| Replace front accessory drive belt | ✓ | |||||||||
| Replace engine coolant | ✓ | |||||||||
| Replace transmission oil and filter | ✓ | |||||||||
| Replace transfer case oil | ✓ | ✓ | ||||||||
| Replace front differential oil | ✓ | |||||||||
| Replace rear locking differential oil (if fitted) | ✓ | ✓ | ||||||||
| Replace all flexible brake hoses | ✓ | |||||||||
| Reset Engine Oil Level and Service Interval Indicators | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Endorse service record | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Perform comprehensive road test; check operation of all vehicle features | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Fault lamp(s) illuminated? If ‘YES’, use a Land Rover-approved diagnostic tool for diagnosis/repair | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Report any unusual features of vehicle condition and additional work required | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Certain components of this vehicle such as air bag modules, seat belt pre-tensioners, etc., may contain perchlorate material. Special handling may apply for service or vehicle end-of-life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate.
For engine oil: See USED ENGINE OIL.
For used batteries: See REPLACING THE VEHICLE BATTERY and SMART KEY BATTERY REPLACEMENT.
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