2022 Land Rover New Range Rover Evoque Dispute Resolution – CANADA Owners Manual

MEDIATION / ARBITRATION PROGRAM (CAMVAP)

If efforts by Jaguar Land Rover Canada ULC (JLRC) and your retailer/authorized repairer to resolve a factory-related vehicle service concern prove unsatisfactory, JLRC participates in an impartial third-party alternative dispute resolution program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straightforward and relatively speedy alternative for resolving a disagreement when all other efforts to produce a settlement have failed. The program is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators will conduct an informal hearing at a mutually convenient time and place. The arbitrators review the positions of both parties, make decisions and, where appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final, as the arbitrator’s award is binding on both you and JLRC. CAMVAP services are available in all Canadian provinces and territories. For more information, without charge or obligation, call your CAMVAP provincial administrator directly at 1-800-207-0685.