2023 Land Rover Defender WARRANTY
OWNER’S RESPONSIBILITIES
Proper maintenance and use guard against major repair expenses.
Make sure to present the vehicle to an authorised repairer for any warranty repair as soon as possible after a defect is detected. This minimises the effect a defect has on the vehicle and the nature of the repair needed.
Make sure all documentation for completed maintenance or service works are retained with the vehicle.
DATA PROTECTION STATEMENT
Jaguar Land Rover Limited respects the privacy of every individual. Information collected about you will be used to satisfy requests made by you, to fulfil contracts you have entered into, to inform you about new products and services, or to improve how we may serve you as a valued customer. The information will be treated in accordance with applicable data protection laws and the European Union EC Directive 95/46/EC. Information may be shared with Jaguar Land Rover and its affiliated or associated companies, its authorised retailers and repairers, agencies, and other companies providing services for your benefit.
We will not disclose your information to third parties, except as described above and as may be required by law. Should this happen, we will take steps to make sure that any third party companies who handle your information, comply with the relevant data protection laws. We may share generalised information about your behaviour patterns with partners or other parties on an anonymous basis and in such a way that neither you nor any individual customer can be identified.
Any personal information that you supply to Jaguar Land Rover Limited or its authorised retailers or repairers, will be held in encrypted electronic format on a secure computer server, to prevent unauthorised access by other people. We aim to make sure that the personal data stored will be up to date, relevant and not excessive, and that information is not retained longer than is necessary.
You have the right, at any time, to see what is held about you and to correct any inaccuracies or to withdraw from receiving any further communications from Jaguar Land Rover Limited and its affiliated or associated companies. Should you wish to do this, please contact a local retailer or (if different) the retailer from which the vehicle was purchased.
QUALITY CHECKS
The vehicle has been quality checked throughout every stage of the manufacturing process. The final check was made by dedicated inspectors to make sure that the vehicle was built to the level of excellence required by Jaguar Land Rover Limited.
Retailers will inspect every vehicle before delivery and will repair any damage before the vehicle is delivered to the customer.
WARRANTY AND CONSUMER LAW
This warranty is a manufacturer’s supplementary warranty. It does not affect your legal rights under the vehicle purchase agreement with your selling authorised retailer. Nor does it affect your legal rights under applicable national legislation governing the sale of consumer goods.
Should the vehicle ever require attention under the warranty arrangements, simply contact the nearest authorised repairer.
Warranty benefits continue to apply regardless of any change of ownership.
WARRANTY COVER WHEN TOURING
Jaguar Land Rover Limited has a comprehensive service network in most parts of the world. Any authorised repairer can carry out repairs under the Jaguar Land Rover warranty.
MANUFACTURER’S WARRANTY
Should any part of the vehicle require repair or replacement as a result of a manufacturing defect, the part will be repaired or replaced completely free of charge by any Jaguar Land Rover authorised repairer, regardless of any change of vehicle ownership during the period of cover.
REGIONAL WARRANTY
All new vehicles sold on or after 1st June 2018 will benefit from Jaguar Land Rover Regional Warranty. The vehicle is covered by the manufacturer’s warranty terms in the region to which it was delivered by JLR for first sale as new through the JLR appointed network or other legally authorised sales outlet. Specifications and warranty may differ in other regions.
If the vehicle is to be registered or used in another region, further activation may be required, exclusions may apply and warranty conditions may be affected. For the purpose of warranty, regions are defined as USA, China, Europe & UK (excluding Turkey), Turkey, Ukraine, Russia, Overseas (including Japan), Australia & New Zealand, Africa, Middle East and North Africa, and Latin America. See a retailer/authorised repairer for further detail.
MANUFACTURER’S WARRANTY TERMS
Warranty Terms: 3 years or 100,000 km, whichever is sooner, or warranty period as advised at vehicle handover.
In all cases of warranty repair carried out by a Jaguar Land Rover authorised repairer, genuine Jaguar Land Rover parts will be used. Any displaced parts become the property of Jaguar Land Rover Limited.
Market legislation may overrule this.
All parts fitted during warranty repairs are covered for the balance of the original warranty period.
Market legislation may overrule this.
Tyres are covered separately by the tyre manufacturer. A Jaguar Land Rover authorised retailer will, however, assist with any tyre issue.
PLUG-IN HYBRID ELECTRIC VEHICLES (PHEV)
PHEV traction battery warranty: 6 years or 100,000 km, whichever is sooner, and 70% State of Health (SOH).
PAINT SURFACE WARRANTY
Should the paint surface of the vehicle body require attention due to a defect in material or applications, any necessary repairs will be performed completely free of charge by any Jaguar Land Rover authorised repairer, regardless of any change in vehicle ownership during the period of cover.
Warranty Terms: as per the manufacturer’s vehicle warranty but with no distance limitation.
CORROSION PROTECTION WARRANTY
Should any part of the bodywork of the vehicle be perforated by rust corrosion, the panel(s) affected by the perforation will be repaired or replaced by any Jaguar Land Rover authorised repairer, completely free of charge, regardless of any change in vehicle ownership.
Warranty Terms: 6 years, unlimited distance.
The term perforation means a hole that penetrates through the bodywork, caused by corrosion from the inside to the outside or from the underside to the upper side, as a result of faulty manufacture or materials. For the purpose of this warranty, the term bodywork, is defined as metal panels, including doors, bonnet, engine and boot compartments, wings, sills, scuttles, roof, floor panel, structural frames and chassis members, but excluding attachments such as bright trim, bumpers, mouldings, hinges, and road wheels.
PARTS AND ACCESSORIES WARRANTY
There is a separate parts warranty for genuine Jaguar Land Rover parts and accessories purchased. Should any genuine part or accessory require repair or replacement as a result of a material or manufacturing defect, the part or accessory will be repaired or replaced completely free of charge by any authorised retailer/repairer.
Genuine parts and accessories have been specifically designed to comply with Jaguar Land Rover safety and reliability standards. We, therefore, recommend that only genuine parts and accessories are used on the vehicle. Please be advised that non-genuine parts and accessories have neither been tested or approved by Jaguar Land Rover, and that, in spite of constant observation of the market, Jaguar Land Rover cannot evaluate their suitability and safety, neither isolated or when fitted to our vehicles.
The warranty commences on the date of delivery of the part or vehicle accessory and is applicable for a period of 12 months or as per agreed local market legislation or the stated service life of the part or vehicle accessory, whichever occurs later. All parts or vehicle accessories fitted during warranty repairs are covered for the balance of the original warranty period.
Market legislation may overrule this.
Genuine Jaguar Land Rover 12 volt batteries and exhaust components are covered by a 3 year warranty. All other batteries are covered by the standard part warranty period as detailed above.
ACCESSORIES FITTED TO A NEW VEHICLE
Genuine Jaguar Land Rover accessories, excluding gift items, fitted by an authorised retailer within 1 month or 1 600 km, whichever occurs first, of a new vehicle being sold will benefit from the same warranty terms and period of cover as the manufacturer’s warranty.
EMISSION CONTROL SYSTEM WARRANTY
Jaguar Land Rover Limited warrants that its vehicles are designed, built, and equipped, so as to conform at the time of sale, with all emission standards applicable at the time of manufacture, and are free from defects in materials and workmanship that could cause them not to meet those standards.
During the emission control system warranty period, if the failure of any part covered by this emission control system warranty is not the result of a lack of maintenance or of misuse of the vehicle, it will be repaired, replaced, or adjusted without charge.
A retailer can advise warranty terms.
ACCIDENT DAMAGE REPAIR
In the event of the vehicle requiring body repairs due to accident damage, a Jaguar Land Rover authorised repairer will make sure all repairs are carried out by a Jaguar Land Rover approved body repair centre. The body repair centre uses only Genuine Jaguar Land Rover approved parts, materials and repair techniques, making sure that warranty cover continues on the repaired body sections for the remaining period of the corrosion protection warranty.
ALUMINIUM BODY REPAIRS
Some models incorporate the latest technology in aluminium body structure.
Specialist vehicle body and paint centres are provided with full technical support from Jaguar Land Rover.
The body and paint centres operate to high standards and have all the necessary tools and equipment essential to repair Jaguar Land Rover vehicles.
WHAT IS NOT COVERED BY THE MANUFACTURER’S WARRANTY TERMS?
This list is not exhaustive.
Jaguar Land Rover Limited offers no warranty and is not responsible for any repair or replacement to the vehicle, part or accessory that is required as a direct result of:
- Any modification to the vehicle, components, parts, or accessories, including any engine performance enhancement modifications, in particular, chip tuning, which are not authorised by Jaguar Land Rover Limited.
- Normal wear and tear. Includes brake pads, brake discs, and any other friction related components. The list is not exhaustive.
- Defects caused by misuse of the vehicle, such as (but not limited to) driving over kerbs, overloading, motorsport/racing events, using the vehicle as a stationary power source or for any other purpose than normal, private or commercial use.
- Damage caused by neglect, accident, collision, fire, flood, theft, freezing, vandalism, riot, explosion, objects striking the vehicle or improper use.
- Damage due to the failure of another part on the vehicle.
- Damage caused during maintenance.
- Failure to properly maintain the vehicle, part, or accessory, in accordance with Jaguar Land Rover maintenance schedules and service instructions.
- Failure to use Jaguar Land Rover specified parts, oils, lubricants, or fluids during a warranty repair, or parts of equivalent quality during a authorised retailer repair.
NOTES
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Failure to use oils, lubricants, or fluids of the correct specification may result in mechanical failure and refusal by Jaguar Land Rover to pay for any resultant claims.
- The part or vehicle accessory covered by the parts warranty is damaged due to the failure of another part on the vehicle, except manufacturing defect.
- Failure of a non-approved part and/or the failure or misuse of a product or accessory not recommended by Jaguar Land Rover. Additionally, any consequential damage caused by the fitment or use of such parts, products, or accessories will not be covered by the Jaguar Land Rover vehicle or parts warranties.
- Any vehicle that has had its Vehicle Identification Number (VIN) altered or removed, or on which the odometer reading has been unlawfully changed.
- Refilling or topping up with the incorrect fuel, e.g., petrol used instead of diesel, or vice versa, or consequential damage from misfuelling.
- The vehicle, part, or accessory having been altered from Jaguar Land Rover specifications.
- Use of fuel specifications or alternative fuels which are not approved by Jaguar Land Rover for the vehicle.
- Use of supplemental additives and flushing agents for fuel or engine oil, unless specified as part of a Jaguar Land Rover service requirement.
- The vehicle, as manufactured, does not meet the operational specification of a market for which it was not specified, including any legal requirements or penalties imposed by Government or other authority.
- The effects of any vehicle modifications undertaken to comply with legal or local requirements of a market for which it was not specified, unless authorised by Jaguar Land Rover Limited.
Where applicable, a Jaguar Land Rover authorised repairer may, at the customer’s expense, carry out authorised modifications to meet legal or operational requirements of a market.
Warranty Terms: as per the manufacturer’s warranty.
Activity keys requested within one month of vehicle purchase or 1 600 km, benefit from the manufacturer’s warranty terms. Accessories fitted after this time benefit from the terms of the parts and accessories warranty.
Specific exclusions: In addition to the manufacturer’s warranty terms, the activity key is subject to the following specific exclusions:
- General cosmetic abrasions and wear and tear, not affecting the activity key function.
- Misuse or abuse of the product.
- Loss or damage due to breakage under extreme loading.
- Damage by cutting and/or crushing.
- Exposure to corrosive substances or environments.
- Exposure to excessive heat nominally to function from -40⁰C to +85⁰C. Avoid ‘greenhouse’ storage exceeding 100⁰C. Cold, low or high pressures in aircraft cargo holds are acceptable.
WHAT IS NOT COVERED BY THE PAINT SURFACE WARRANTY AND CORROSION PROTECTION WARRANTY?
Jaguar Land Rover Limited is not responsible for any repair or replacement that is required as a direct result of the following:
- Failure to properly maintain paint and bodywork by regular cleaning in accordance with Jaguar Land Rover Limited instructions.
- Failure to promptly rectify any paint or corrosion damage.
- Factors beyond Jaguar Land Rover’s control, such as environmental hazards, including but not limited to industrial fall-out, storm damage, acid rain, bird droppings, rodent damage, and damage including but not limited to stone chips, scratches, and use of unsuitable cleaning agents.
- Accident repairs using materials or methods of repair that have not been approved by Jaguar Land Rover Limited.
- Alterations of the vehicle from Jaguar Land Rover original specification.
WHAT IS NOT COVERED BY SCHEDULED MAINTENANCE ITEMS?
During a normal scheduled service or maintenance operation, consumable items which are subject to adjustment or replacement are not covered by the warranty, unless work is required as a direct result of a manufacturing defect.
Parts that fall into this category for all models are:
- Lubricants.
- Oil filter.
- Fuel filter.
- Air filter.
- Pollen filter (where applicable).
- Drive belts.
- Spark plugs (petrol engines only).
- Smart key batteries. Not all models. Please check with an authorised retailer/repairer.
The Jaguar Land Rover warranty applies up to the first scheduled service change point of the particular item. The period of cover for any item will not exceed the time and mileage limitation of the manufacturer’s warranty.
Some parts that require repair, replacement or adjustment are recognised as having a limited service life. Such parts are warranted against manufacturing defects for a limited period of time. Your local retailer can provide details of these parts and advise on their respective periods of cover.
Brake pads, brake discs and any other friction related components are not covered when replacement is due to wear and tear, but are covered against manufacturing defects for the duration of the manufacturer’s vehicle warranty.
OTHER EXCLUSIONS
Jaguar Land Rover warranties exclude liability for any lost time, inconvenience, loss of transportation, or any other incidental or consequential loss or damage that you (or anyone else) may incur as a result of a defect covered by the warranties.
OTHER EXCLUSIONS – MENA MARKETS ONLY
In warranty terms, MENA markets refer to the following countries: Algeria, Azerbaijan, Bahrain, Egypt, Georgia, Iraq, Jordan, Kuwait, Lebanon, Morocco, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tunisia, United Arab Emirates, and Yemen.
In the fourth and fifth year, or 100 000 km to 150 000 km, whichever occurs first, additional warranty terms and conditions apply. General exclusions include, but are not limited to:
- All rubber components.
- Batteries.
- Exhaust systems.
- Paint, body, and trim components.
VEHICLE DEFECTS – SOUTH KOREA ONLY
Your vehicle is guaranteed for replacement with a new vehicle or refund in the event of certain structure or system defects or repeated defects as detailed in the written contract provided to the vehicle owner.
If your vehicle is considered to have manufacturing defect(s) which may cause a traffic accident due to frequent malfunctioning etc. please contact the manufacturer or Korea Automobile Testing and Research Institute (KATRI) affiliated to Korea Transportation Safety Authority (TS) for the safety of yourself and other road users.
Any customer claim filed with KATRI will be reviewed, and if it is understood that there is a possibility of manufacturing defect(s), KATRI will execute defect investigation which may result in ordering the manufacturer to recall vehicles involved.
Please contact KATRI to file your claim at: Tel: 080-357-2500 Website: www.car.go.kr.