Arrange an appointment, unless it is an emergency. Give details of the vehicle and the nature of the work required. Where available, the retailer reviews the Online Service History (OSH) to determine the service required.

After arriving at the servicing premises:

Give your name and address, and a phone number where you can be contacted during the day. Contact details are important if queries arise or additional work is found to be necessary.
Explain, as fully as possible, the details of the service or repair required.

For information, it is also important to:

Enquire whether the service or repair is chargeable and, if so, ask for details of any costs and confirm the preferred method of payment.
Establish when the vehicle will be ready for collection. Alternatively, arrange a time and place for it to be delivered.

NOTE
Make sure that the retailer provides a copy of the latest OSH printout when the vehicle is returned. For markets where an OSH is unavailable, make sure the appropriate pages of the Service Record are correctly completed.

SAFETY-RELATED DEFECTS (AUSTRALIA ONLY)

Motor manufacturers and distributors are bound by the uniform code of practice for the recall of motor vehicles and/or parts. They will check and repair, free of charge, any vehicles which are found to have a possible safety-related defect.

Jaguar Land Rover takes scrupulous care in making its vehicles safe for our roads. The chances of the vehicle being subject to a safety defect recall during its life are small.

However, should such an event occur that affects the model purchased, it is best to adhere to the advice given in any letter received from us. The advice given may involve a retailer carrying out a check on the vehicle. Contact a retailer and arrange an appointment as speedily as possible.

The retailer records the reference details of any work carried out on a decal. The decal is then affixed to the right-side, front A pillar, which forms part of the surround for the right-side front door aperture. Once fixed, this label must not be removed.

ONLINE SERVICE HISTORY (OSH)

The Online Service History (OSH) system has been introduced to completely replace the stamping of ‘Service Record’ pages in owner literature. A vehicle’s service history is now stored on a centralised system, which can be accessed and amended by a retailer/authorised repairer via the internet.

The OSH records every scheduled service event, and includes all those items that need to be inspected, or replaced, over extended periods.

Keeping to the recommended service intervals is important to help protect the on-going validity of the manufacturer’s warranty. An up-to-date OSH provides the necessary proof of service should any warranty work be required.

After each scheduled and extended service visit, the retailer/authorised repairer updates the OSH for the vehicle. A printed copy of the complete record is also provided as proof that the required service has been performed.

As the OSH is securely stored for the life of the vehicle, it can be viewed online, at anytime. The OSH helps to enhance the vehicle’s resale value and each subsequent owner will be able to obtain a service history they can trust. Any retailer/authorised repairer can produce an up-to-date OSH printout for the vehicle. The printout also contains details of how to register and view the vehicle’s OSH.

For any questions regarding the OSH system, please contact a retailer/authorised repairer or the Land Rover distributor for the market. The distributor may also be contacted through the Land Rover internet site.

NOTES
OSH is not available in all markets. For these markets, a Service Record publication is provided. See SERVICE RECORD.

SERVICE REQUIREMENTS

Routine services must be carried out throughout the life of the vehicle.

The flexible service on your vehicle takes into account individual driving styles and conditions to determine when and what type of service is due.

The vehicle is fitted with a service interval indicator in the instrument panel. When a service is due, and when the ignition is switched on, the relevant service message and estimated distance or time to the next service is displayed. On completion of a service, the instrument panel countdown feature is reset.

The servicing schedules for arduous operating conditions are not displayed in the instrument panel. Refer to a retailer/authorised repairer for details.

Information on the next required service can be displayed via the Touchscreen:

Select Vehicle from the touchscreen system settings. See Linked procedure not present at the moment.
Select My Vehicle.
Select Service.

Dependent on the vehicle’s specification, different service info and messages are available as part of the flexible servicing strategy. Other fluid intervals and capacities may also be displayed.

The required service interval displays as a distance or time left until the next service is due.

Refer to a retailer/authorised repairer for details.

SERVICE CONTENT

The precise content of each service varies from model to model and also according to the age of the vehicle, the distance it has travelled, and whether an arduous service is applicable. The service operations applicable to the vehicle are listed on the maintenance check sheet used by the retailer/authorised repairer.

NOTES
Some service providers may use their own check sheet with differing levels of service operations. Usually the highest level matches Jaguar Land Rover Limited requirements.

FLUID REPLACEMENT

Brake fluid and engine coolant (antifreeze and water solution) must be completely replaced at specific intervals. The retailer/authorised repairer replaces the fluids at the appropriate scheduled service.

NOTES
Replacement of fluids is subject to extra labour and material costs.

Some braking system components may also need to be replaced. The intervals are significantly longer than those in the interval plan and are indicated on the maintenance check sheet.

ARMOURED VEHICLES

Armoured vehicles require servicing every 13 000 km or 12 months.

ARDUOUS OPERATING CONDITIONS

When a vehicle is used in arduous conditions, more frequent attention must be paid to servicing requirements. Even daily attention may be necessary to make sure that continued safe and reliable operation of the vehicle is maintained.

Failure to adhere to the recommended service schedules may result in premature engine wear or damage, and may invalidate the warranty.

Some markets may have unique service requirements. Check with a retailer/authorised repairer or importer.

Arduous operating conditions include:

No other use than short trips where the engine doesn’t reach the normal operating temperature.
Engine at idle for long periods and/or continuous low speed driving.
Continuous operation at high vehicle speed and high engine load for long periods.
Continuous operation at temperatures below -40 °C or above +50 °C.
Frequent operation off-road or on rough roads at high engine speed and low vehicle speed.
Frequent wading and/or driving on mud, snow and rocks.
Frequent operation at high engine speed and low vehicle speed, such as heavy cargo transportation and towing.
Continuous driving in mountainous conditions.
Continuous operation under dusty or sandy conditions.

Contact a retailer/authorised repairer for advice.

SERVICE RECORD

For markets where an Online Service History (OSH) is unavailable, the Service Record publication provides a record of the routine services carried out on the vehicle.

The information is important and could affect warranty entitlement. Always make sure that the appropriate record slip is stamped and signed on completion of each service.

REPLACEMENT SERVICE RECORD

If the Service Record book is lost, and an Online Service History (OSH) is not available, a replacement publication can be ordered via the Internet at:

www.jaguarlandroverliterature.com or from a retailer/authorised repairer.

The replacement book is visibly different to the original version. The front cover and title page have the revised title. Page 2 explains why the replacement version is being used. Each internal page displays the caption REPLACEMENT. To counteract fraudulent attempts to recreate a vehicle’s service history, original style books are not available for purchase. Remember to transfer the details recorded on the Vehicle Details page to the replacement book.

END OF LIFE VEHICLE (ELV)

Within certain markets, Jaguar Land Rover has established a comprehensive plan to meet vehicle recycling requirements and End of Life Vehicle (ELV) legislation.

In accordance with applicable market directives and local legislation, Jaguar Land Rover takes back all on-sale vehicles and vehicle starter batteries, regardless of the date of a vehicle’s first registration, at the end of their life. Items taken back are treated in an environmentally responsible manner.

To locate the nearest take back or recycling facility, and for information on terms and conditions, consult a retailer. Alternatively, visit: www.landrover.com.

Automotive Solutions