2022 Land Rover DEFENDER PASSPORT TO SERVICE
USING THE PASSPORT TO SERVICE
This section of the Owner’s Handbook contains information essential for the understanding of your vehicle warranties, and for the implementation of any necessary warranty rectification. It is recommended that you read the contents with care to familiarize yourself with the benefits available under the various warranties.
When Jaguar Land Rover (JLR) is referenced, this includes either or both Jaguar Land Rover North America, LLC (JLRNA) and Jaguar Land Rover Canada ULC (JLRC) as applicable.
At the time of original delivery, your Land Rover retailer/authorized repairer will have placed your vehicle, your name, and your complete address in a vehicle registration file. Once registered, you are entitled to the benefits of the various applicable warranties as described herein.
In the event that the vehicle is transferred to a new owner or the current owner’s name or address should change, contact the Customer Relationship Center.
Because of the need for specialized equipment and skills, it is strongly recommended that all service work be entrusted to a Land Rover retailer/authorized repairer.
Maintenance must be carried out at the specified intervals. Should the vehicle have a high proportion of short journeys or operate in severe conditions, JLR recommends that the maintenance procedures be performed at intervals not to exceed six (6) months.
It is normal for the vehicle to consume some engine oil during normal use. It is the owner’s responsibility to ensure that the engine oil is maintained at the proper level in between the scheduled vehicle maintenance intervals.
Additionally, more frequent checks of under-hood fluids and tire pressures can help minimize your chance of being inconvenienced while on the road, and may extend the life of certain wear and tear components.
Land Rover retailer/authorized repairers may offer supplemental maintenance services as a convenience to those owners who do not wish to perform these services themselves.
JLR may publish updates to your retailer/authorized repairer for any changes to the maintenance schedules.
JLRNA participates in two independent alternative dispute resolution programs.
AUTOCAP® (Automotive Consumer Action Program) and BBB AUTO LINE® are national alternative dispute resolution programs, sponsored by the National Automobile Dealers Association and the Better Business Bureau, respectively. Consumers may contact AUTOCAP® through their state’s department of motor vehicles or BBB AUTO LINE® through the Better Business Bureau. For further details on BBB AUTO LINE®. See BBB AUTO LINE®.
FOREWORD
We are committed to providing high levels of owner satisfaction and to offering you the highest standard of owner care. Jaguar Land Rover (JLR) is pleased to welcome you to the Land Rover Roadside Assistance Program, an ownership program designed to enhance the satisfaction and security of owning a Land Rover automobile.
The Land Rover Roadside Assistance program includes the following:
- 24-hour roadside emergency assistance, plus trip interruption benefits, all available through a 24-hour toll-free Assistance Line.
- A 24-hour toll-free Assistance Line for questions about any elements of the Land Rover Roadside Assistance Program.
To contact the Roadside Assistance Line, dial:
- USA: 1-800-637-6837
- Canada: 1-800-461-2325
The Land Rover Assistance Program is only available to vehicles with a valid New Vehicle Limited Warranty. The New Vehicle Limited Warranty covers your vehicle for:
- USA: 4 years / 50,000 miles, whichever occurs first
- Canada: 4 years / 80,000 kilometres, whichever occurs first
If your New Vehicle Limited Warranty is canceled or voided for any reason (including, but not limited to, an unauthorized modification or alteration to the vehicle, or if the vehicle’s title is reported as dismantled, fire, flood, junk, rebuilt, reconstructed, salvaged, totaled, or stolen), your Land Rover Roadside Assistance Program privileges and services detailed herein are also canceled and voided.
The Land Rover Roadside Assistance Program does not apply beyond a valid New Vehicle Limited Warranty.
For more information on the Land Rover Roadside Assistance Program, see LAND ROVER ROADSIDE ASSISTANCE PROGRAM.
Please direct all communication with JLR using one of the following options:
Write to:
USA:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, New Jersey 07495
Canada:
Jaguar Land Rover Canada ULC
75 Courtneypark Drive West, Unit 3
Mississauga, ON
L5W 0E3
Call:
USA: 1-800-637-6837
Canada: 1-800-461-2325
Mon. – Fri., 7:00 am – 9:00 pm Eastern
Sat., 9:00 am – 6:00 pm Eastern
Email:
USA: Go to www.landroverusa.com and carry out the following steps:
- Select United States.
- Select Contact Us.
- Select Email Land Rover.
- Complete the Customer Service form, and return it to JLRNA.
Canada: Go to www.landrover.ca and carry out the following steps:
- Select the desired language.
- Select Contact Us.
- Select Click here to open the online form.
- Complete the Customer Service form, and return it to JLRC.
Tires are warranted by the individual tire manufacturer indicated by the name brand of the tire (Bridgestone, Continental, Dunlop, Michelin or Pirelli). Refer to the tire manufacturer’s warranty pamphlet supplied with your owner information package. Your JLR retailer/authorized repairer can provide tire information and will assist you in most instances. In the event your JLR retailer/authorized repairer is unable to supply the information and assistance you require, please contact the tire manufacturer directly at the appropriate number listed below:
- For Bridgestone tires:
USA: 1-800-356-4644
Canada: 1-800-267-1318
- For Continental tires:
USA: 1-800-847-3349
Canada: 1-855-453-1962
- For Dunlop tires:
USA: 1-800-321-2136
Canada: 1-800-387-3288
- For Michelin tires:
USA: 1-800-847-3435
Canada: 1-888-871-4444
- For Pirelli tires:
USA: 1-800-747-3554
Canada (English): 1-800-747-3554
Canada (French): 1-800-363-0583
Additional information on the care and service of automobile tires may be obtained by writing to:
Rubber Manufacturers Association
1400 K Street N.W., Suite 900
Washington, DC 20005
SUMMARY OF WARRANTIES
Jaguar Land Rover North America LLC (JLRNA) is the sole authorized distributor of Land Rover vehicles in the United States, Puerto Rico, and Guam and cover only vehicles originally specified and built by Jaguar Land Rover Limited for the United States, Puerto Rico, and Guam
Jaguar Land Rover Canada ULC (JLRC) is the sole authorized distributor of Land Rover vehicles in Canada, and cover only vehicles originally specified and built by Jaguar Land Rover Limited for Canada.
Land Rover warranties are in favor of the original purchaser and each subsequent owner during the respective warranty periods.
Jaguar Land Rover (JLR) will not cover the costs to modify the vehicle to meet legal requirements in another country. If you need to make modifications to your Land Rover vehicle in order to meet another country’s legal requirements, JLR encourages you to have these modifications performed at a Land Rover retailer/authorized repairer.
Not with standing anything to the contrary in this Passport to Service, the warranties and benefits (including, but not limited to, the Roadside Assistance Program and service adjustments) detailed in this booklet are applicable to vehicles sold only in the United States, Puerto Rico, Guam, and Canada, and that have only been operated in the United States, Puerto Rico, Guam, and Canada, subject to all applicable exclusions or limitations. Any exportation of the vehicle from any country to another will void the Passport to Service (i.e., warranties and Roadside Assistance) and you will not receive any warranty repairs or benefits contained in this booklet. This excludes any outstanding Recall Campaign. However, these vehicles which are then subsequently exported may be eligible for Regional Warranty.
A summary of Land Rover warranty is as follows.
| Description | Warranty |
|---|---|
| Bumper to bumper | US: 4 years/50,000 miles (whichever occurs first) Canada: 4 years/80,000 kilometres (whichever occurs first) |
| 12V Battery | US: 4 years/50,000 miles (whichever occurs first) Canada: 4 years/80,000 kilometres (whichever occurs first) |
| Wear parts and service adjustments | US: 1 year/12,500 miles (whichever occurs first) Canada: 1 year/20,000 kilometres (whichever occurs first) |
| Corrosion | US: 6 years/unlimited mileage Canada: 6 years/unlimited distance |
Some US states have mandated alternate coverage time periods for parts of your vehicle, for example, seat belts.
| Description | Warranty | Notes |
|---|---|---|
| Emission design and defect warranty | 2 years/24,000 miles (40,000 kilometres), whichever occurs first. | Extended to the warranty limits under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. |
| Emission design and defect warranty – Certain emissions-related parts | 8 years/80,000 miles (130,000 kilometres), whichever occurs first. | For a list of specific components, see EMISSION CONTROL SYSTEM WARRANTY COVERAGE. |
| Emission performance warranty | 2 years/24,000 miles (40,000 kilometres), whichever occurs first. | – |
| Emission performance warranty – Certain emissions-related parts | 8 years/80,000 miles, (130,000 kilometres) whichever occurs first. | For a list of specific components, see EMISSION CONTROL SYSTEM WARRANTY COVERAGE. |
| Description | Warranty | Notes |
|---|---|---|
| Emission defect warranty – Short-term | 3 years/50,000 miles, whichever occurs first. | Extended to the warranty limits under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. |
| Emission defect warranty – Long term | 7 years/70,000 miles, whichever occurs first. | For a list of specific components, see CALIFORNIA EMISSION CONTROL SYSTEM WARRANTIES. |
| Emission performance warranty | 3 years/50,000 miles, whichever occurs first. | – |
| Extended emission defect and performance warranty. – All emission parts, except high voltage battery. | 15 years/150,000 miles, whichever occurs first. | Extended Emission Defect and Performance Warranty is applicable to Plug-in Hybrid Electric vehicles registered in California, Connecticut,, Colorado, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode Island, or Vermont. |
| Extended emission defect and performance warranty. – High voltage battery | 10 years/150,000 miles, whichever occurs first |
¹ California Emission Control System Warranties are also applicable to vehicles registered in certain other US states. Specific states and vehicle applicability are specified in the section California Emission Control System Warranties.
VEHICLE WARRANTIES
All vehicles originally specified and built by Jaguar Land Rover Limited for, and registered in, the United States, Puerto Rico, Guam, and Canada.
This New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Jaguar Land Rover (JLR) neither assume, nor authorizes anyone to assume for it, any other obligation or liability in connection with this warranty.
Under the warranty, it is agreed that the sole exclusive remedy against JLR, and their retailer/authorized repairers shall be for the repair or replacement of defective parts as provided herein. The sole purpose of this exclusive remedy shall be to provide for the free repair and replacement of defective parts in the manner prescribed in this warranty. This exclusive remedy shall not be deemed to have failed its essential purpose so long as JLR, through their retailer/authorized repairers, are willing and able to repair or replace defective parts in the prescribed manner.
UNDER THE LAW, THE OWNER MAY BE ENTITLED TO THE BENEFIT OF CERTAIN IMPLIED WARRANTIES:
- AN IMPLIED WARRANTY OF MERCHANTABILITY (THAT YOUR CAR IS REASONABLY FIT FOR THE GENERAL PURPOSE FOR WHICH IT WAS SOLD) OR,
- AN IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. (THAT YOUR CAR IS SUITABLE FOR YOUR SPECIAL PURPOSES).
THESE IMPLIED WARRANTIES ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, TO THE TIME PERIOD COVERED BY THE WRITTEN WARRANTIES, OR TO THE APPLICABLE TIME PERIOD PROVIDED BY STATE LAW (USA ONLY) OR PROVINCIAL LAW (CANADA ONLY), WHICHEVER PERIOD IS SHORTER.
JLR DOES NOT ACCEPT RESPONSIBILITY UNDER ANY OF THE WARRANTIES IN THE PASSPORT TO SERVICE FOR ANY CONSEQUENTIAL DAMAGE OR COMMERCIAL LOSS TO THE OWNER, OR ANY INCIDENTAL EXPENSES, LOSS OF TIME, OR INCONVENIENCE.
SOME STATES (USA ONLY) OR PROVINCES (CANADA ONLY) DO NOT PERMIT A LIMITATION ON HOW LONG AN IMPLIED WARRANTY WILL LAST, OR ON THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO THE OWNER. THIS WARRANTY GIVES OWNERS SPECIFIC LEGAL RIGHTS, AND THEY MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (USA ONLY), OR PROVINCE TO PROVINCE (CANADA ONLY).
Canada only: The information regarding limitations on incidental and consequential damages under the New Vehicle Limited Warranty also applies to the Emission Control System warranties.
JLR warrants that during the warranty period, if a Land Rover vehicle is properly operated and maintained, repairs required to correct defects in factory-supplied materials or factory workmanship will be performed without charge upon presentment for service at a Land Rover retailer/authorized repairer; any component covered by this warranty found to be defective in materials or workmanship will be repaired, or replaced, without charge with a new or re-manufactured part distributed by JLR at its sole option.
The warranty period for the vehicle begins on the date of the first retail sale, or on the date of entry into demonstrator or company service, whichever occurs first. For further information detailing your warranty period, please refer to the relevant topic. See SUMMARY OF WARRANTIES.
Canada only: Jaguar Land Rover Canada ULC (JLRC) and your Land Rover retailer/authorized repairer are not responsible for any time that you lose, for any inconvenience you might be caused, for the loss of transportation, or for any other incidental or consequential damages you may have.
The New Vehicle Limited Warranty covers any factory-supplied component of the Land Rover vehicle that is defective during the basic warranty period, with the exception of tires and items such as:
- Lubricants
- Normal maintenance items
- Regularly scheduled maintenance, parts and labor
- Wear parts, except as listed below
The warranty includes any part scheduled for routine replacement during the warranty period if it is defective. If a part fails at the same time it is due for replacement it is not covered by the warranty.
Wear parts are warranted for one (1) year or until the vehicle has been driven 12,500 miles (20,000 kilometres), whichever occurs first. Wear parts include the following:
- Brake pads – defect only.
NOTES
Brake pads are covered for defects in material and workmanship only. Normal wear is not covered by the New Vehicle Limited Warranty.
- Windshield wiper blades.
Brake discs are covered for defects in material and workmanship only. Normal wear is not covered by the New Vehicle Limited Warranty.
The vehicle startup battery is warranted 100% for parts and labor for:
- US: Four (4) years or 50,000 miles, whichever occurs first.
- Canada: Four (4) years or 80,000 kilometres, whichever occurs first.
Any adjustment necessary to correct a defect in materials or workmanship will be performed without charge for one (1) year or until the vehicle has been driven 12,500 miles (20,000 kilometres), whichever occurs first. The term ‘adjustment’ refers to minor repairs or adjustment not usually associated with the replacement of parts.
Damage caused by accident; alteration or misuse of the vehicle.
Examples are:
- Damage caused by collision, fire, flood, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle
- Damage caused by negligence, misuse of the vehicle, improper repair, lack of or improper maintenance, overloading, racing, or using the vehicle as a stationary power source
- Modification, alteration, or conversion of the vehicle, and/or installation of non-approved accessories or components, that alter the original engineering and/or operating specifications or which result in damage to the original components
- Damage caused by tampering with the vehicle, tampering with the emissions systems or with other parts that affect these systems
- Damage caused by contaminated or improper fuel or fluids
- Damage caused by application of improper chemicals
- Alteration or modification of the vehicle, including changes to the body, chassis, or components after the vehicle leaves the control of JLR
- Disconnection, replacement, or alteration of the odometer, or where the actual distance cannot be determined due to the odometer being inoperative for an extended period of time
- Unauthorized replacement of the speedometer
This warranty shall be null and void if the Vehicle Identification Number (VIN) has been altered or cannot be read, if the odometer has been replaced or altered and the true mileage cannot be determined.
Surface corrosion and deterioration of paint, trim, and appearance items that result from use and/or exposure to the elements are not covered.
Examples are:
- Stone chips and scratches
- Dings or dents
- Road salt
- Tree sap
- Bird droppings
- Lightning
- Hail damage
- Windstorm damage
- Earthquake damage
- Water or flood damage
Damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong fuel, oil, lubricants, or fluids is not correct. See FLUID FILLER LOCATIONS for correct fluid levels, and the Maintenance Schedule in this handbook for proper ways to maintain your vehicle.
Examples are:
- Oil changes
- Engine tune-up
- Wiper blades
- Oils, lubricants and other fluids
- Oil/air filters
- Brake linings/pads
- Cleaning and polishing
- Parts and accessories on your vehicle that are not JLR-approved.
- Vehicles that have been, or are reported as, dismantled, junked, rebuilt, reconstructed, salvaged, totaled, stolen, or exposed to fire or flood.
- Service adjustments, alignments and wear parts after one (1) year or 12,500 miles (20,000 kilometres), whichever occurs first.
- Painting the entire car solely for paint color matching. JLR reserves the right to determine whether painting the repaired or replaced panel to match the original finish is practical. JLR will not under any circumstances pay for painting the entire car solely for paint color matching.
- Normal noises or vibration. Your vehicle is a mechanical device, and all mechanical devices make some sort of noise and/or vibration. These noises and vibrations can differ from vehicle to vehicle, and JLR recognizes those noises as normal and characteristic of the product. Normal noise and/or vibration, as well as deterioration caused by normal wear and tear, each as determined by JLR or its representative, are not covered by our New Vehicle Limited Warranty.
Sometimes JLR may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the warranty. Check with your Land Rover retailer/authorized repairer, or contact the Jaguar Land Rover Customer Relationship Center to determine whether any adjustment program is applicable to your vehicle. See CUSTOMER ASSISTANCE.
Please have available the following information:
- The model and the model year of your Land Rover vehicle
- The 17-digit Vehicle Identification Number (VIN) – located on a plate at the bottom left corner of the windshield; also shown on your vehicle’s registration and insurance cards
JLR reserves the right to make modifications in vehicles manufactured and/or sold by them at any time without incurring any obligation to make the same or similar modifications in vehicles previously manufactured and/or sold by them.
Applicability: Vehicles originally specified and built by Jaguar Land Rover Limited for, and registered in, the United States, Puerto Rico, and Canada.
JLR warrant that if any corrosion perforation occurs on the body of a Land Rover vehicle within six (6) years, unlimited mileage/distance, from the date of first retail sale or the date of entry into demonstrator or company service, whichever occurs first, the panels affected by corrosion perforation will be repaired or replaced at a Land Rover retailer/authorized repairer at no charge to the owner.
This warranty applies only to corrosion perforation of painted body panels or the body shell. Corrosion perforation means the corroding-through of the vehicle body from the inside to the outside.
Any part or component bolted or attached to the body, such as the suspension or exhaust systems, is not covered by the warranty because it is not part of the ‘body’. These components are covered by the New Vehicle Limited Warranty.
Any automotive body shop that is repairing sheet metal damage should be instructed to apply proper anti-corrosive materials to bring those repaired areas into conformity with the original protection provided by the manufacturer. Damage caused by a failure to do so could void the Corrosion Warranty on any panels affected by the damage.
Land Rover vehicles are protected internally with a wax-injection process. The use of aftermarket applications that contain solvents could compromise this factory coating. Claims for future corrosion perforation repairs could be denied because the factory coating had been rendered ineffectual.
Land Rover vehicles employ full aluminum body panels and monocoque framework. All collision repairs must be performed by an authorized Jaguar Land Rover Aluminum Repair Center for the Corrosion Warranty to be applicable. Contact your local Land Rover retailer/authorized repairer for details, or to contact the Jaguar Land Rover Customer Relationship Center, dial:
- USA: 1-800-637-6837
- Canada: 1-800-461-2325
Canada only: All collision repairs must be performed by an authorized Jaguar Land Rover Aluminum Repair Center for the Corrosion Warranty to be applicable.
FEDERAL EMISSION CONTROL SYSTEM WARRANTIES – USA ONLY
Applicability: All vehicles, certified in accordance with the Federal Clean Air Act, which are originally specified and built by Jaguar Land Rover Limited for, and registered in, the United States and Puerto Rico.
Under the Federal Emission Design and Defect Warranty, Jaguar Land Rover North America, LLC (JLRNA) must provide coverage for two (2) years or 24,000 miles, whichever occurs first. JLRNA has voluntarily extended this warranty to the warranty limits under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. See SUMMARY OF WARRANTIES.
The warranty period for the vehicle begins on the date of the first retail sale, or on the date of entry into demonstrator or company service, whichever occurs first, and continues for the time/distance stated above.
Items that require scheduled replacement are warranted up to the replacement interval as specified in the New Vehicle Limited Warranty.
JLRNA warrants that Land Rover vehicles are designed, built, and equipped so as to conform at the time of sale with the U.S. Environmental Protection Agency emission standards applicable at the time of manufacture, and are free from defects in factory-supplied materials and workmanship which could cause the vehicle to fail applicable regulations. You will not be charged for repair, replacement, or adjustments needed to correct emissions-related defects of the parts listed in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE section, shown later in this section of the Owner’s Handbook, Labor and diagnostic costs are included.
In addition, components with the suffix 1 ( ¹ ) in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE lists are covered for eight (8) years or 80,000 miles, whichever occurs first.
Applicability: All vehicles, certified in accordance with the Federal Clean Air Act, which are originally specified and built by Jaguar Land Rover Limited for, and registered in, the United States and Puerto Rico.
The Federal Emission Performance Warranty is in effect for two (2) years or 24,000 miles, whichever occurs first, beginning on the date of the first retail sale or the date of entry into demonstrator or company service, whichever occurs first.
Under the Federal Emission Performance Warranty, JLRNA will repair, replace, or adjust, with no charge for labor, diagnosis or parts, any emission control device or system, if all of the following apply:
- Your vehicle is maintained and operated in accordance with the written instructions for proper maintenance and use listed in the Owner’s Manual and this Passport to Service, and:
- Your vehicle fails to conform to the applicable emission standards as judged by an EPA-approved emission test and:
- You are subject to a penalty or sanction (including the denial of the right to use the vehicle) under local, State, or Federal law, and:
- Your vehicle has not been tampered with, misused, or abused.
In addition, components with the suffix 1 ( ¹ ) in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE lists are covered for eight (8) years or 80,000 miles, whichever occurs first.
FEDERAL EMISSION CONTROL SYSTEM WARRANTIES – CANADA ONLY
Applicability: All vehicles, certified in accordance with Environment and Climate Change Canada, which are originally specified and built by Jaguar Land Rover Limited for, and registered in, Canada.
Under the Federal Emission Design and Defect Warranty, Jaguar Land Rover Canada ULC (JLRC) must provide coverage for two (2) years or 40,000 kilometres, whichever occurs first. JLRC has voluntarily extended this warranty to the warranty limits under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. See SUMMARY OF WARRANTIES.
The warranty period for the vehicle begins on the date of the first retail sale, or on the date of entry into demonstrator or company service, whichever occurs first, and continues for the time/distance stated above.
Items that require scheduled replacement are warranted up to the replacement interval as specified in the New Vehicle Limited Warranty.
JLRC warrants that Land Rover vehicles are designed, built, and equipped so as to conform at the time of sale with the Environment and Climate Change Canada emission standards applicable at the time of manufacture, and are free from defects in factory-supplied materials and workmanship which could cause the vehicle to fail applicable regulations. You will not be charged for repair, replacement, or adjustments needed to correct emissions-related defects of the parts listed in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE section, shown later in this section of the Owner’s Handbook, Labor and diagnostic costs are included.
In addition, components with the suffix 1 ( ¹ ) in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE lists are covered for eight (8) years or 130,000 kilometres, whichever occurs first.
Applicability: All vehicles, certified in accordance with Environment and Climate Change Canada, which are originally specified and built by Jaguar Land Rover Limited for, and registered in, Canada.
The Federal Emission Performance Warranty is in effect for two (2) years or 40,000 kilometres, whichever occurs first, beginning on the date of the first retail sale or the date of entry into demonstrator or company service, whichever occurs first.
Under the Federal Emission Performance Warranty, JLRC will repair, replace, or adjust, with no charge for labor, diagnosis or parts, any emission control device or system, if all of the following apply:
- Your vehicle is maintained and operated in accordance with the written instructions for proper maintenance and use listed in the Owner’s Manual and this Passport to Service, and:
- Your vehicle fails to conform to the applicable emission standards as judged by an Environment and Climate Change Canada-approved emission test, and:
- You are subject to a penalty or sanction (including the denial of the right to use the vehicle) under local, State, provincial, or Federal law, and:
- Your vehicle has not been tampered with, misused, or abused.
In addition, components with the suffix 1 ( ¹ ) in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE lists are covered for eight (8) years or 130,000 kilometres, whichever occurs first.
EMISSION CONTROL SYSTEM WARRANTY COVERAGE
The following is a list of the parts that are covered under the Federal Emission Control System Warranties. Your vehicle may not be equipped with certain components appearing on the list.
- Intake manifold
- Supercharger assembly
- Supercharger bypass actuator
- Supercharger electric bypass shut-off valve
- Supercharger intercooler
- Supercharger intercooler pump
- Supercharger intercooler radiator
- Turbocharger assembly
- Turbocharger intercooler
- Catalytic converter¹, ³
- Exhaust manifold
- Exhaust pipe (manifold to catalytic converter)
- Ignition coil
- Spark plug
- Oil filler cap
- Oil separator
- Positive Crankcase Ventilation (PCV) valve
- Engine/powertrain control module¹, ²
- Engine/powertrain control module direct input and direct output devices
- Malfunction Indicator Lamp (MIL)¹, ⁴
- Transmission Control Module (TCM)¹, ², ⁷
- Variable valve lift unit
- Variable valve timing solenoid
- Variable valve timing unit
- Fuel filler cap
- Fuel tank
- Fuel tank filler pipe/hose assembly
- Fuel tank leak detection assembly
- Fuel vapor purge valve
- Fuel vapor storage canister
- Fuel injector
- Fuel injector supply manifold
- Fuel pump control module
- High pressure fuel pump assembly
- In-tank fuel pump assembly
- In-tank fuel sender and float(s) assembly
- Throttle body assembly
- Anti-lock Braking System (ABS) control module², ⁵
- 48 volt battery assembly
- 48 volt cables
- 48 volt junction box
- Battery Energy Control Module (BECM)¹, ², ⁶
- Belt Integrated Starter Generator (BISG) ¹, ²
- DC/DC converter
- DC/DC converter fan
- Automatic Temperature Control Module (ATCM)
- Auxiliary battery (12 volt)
- Battery Charger Control Module (BCCM)
- Battery Energy Control Module (BECM)¹, ², ⁶
- Brake Booster Module (BBM)
- Charge port and wire harness assembly
- Cooling fan(s)
- Electric Air Conditioning (A/C) compressor
- Electric Power Inverter Converter (EPIC)¹, ²
- Electric Power Inverter Converter (EPIC) coolant pump
- High voltage battery assembly
- High voltage battery coolant expansion tank
- High voltage battery coolant pump
- High voltage battery cooler
- High voltage battery heater
- High voltage battery isolation valve
- High voltage battery radiator
- High voltage cables
- High voltage junction box
- High voltage manual service disconnect
- Motor generator and transmission assembly
- Motor generator coolant pump
- Thermostat
- Adaptors, belts, boots, brackets, bushings, clamps, clips, connectors, couplings, covers, ducting, fasteners, filters, flanges, gaskets, grommets, hoses, insulators, labels, pipes, seals, shields, sleeves, spacers, straps, tubing and wiring used with the systems or parts listed above.
¹ Parts covered for eight (8) years or 80, 000 miles (130, 000 kilometres), whichever occurs first.
² Includes hardware, software, and/or calibration.
³ Includes the downpipe where integral to the catalytic converter assembly.
⁴ Includes the instrument panel where the MIL is not a separately serviceable part.
⁵ Covered for eight (8) years or 80,00 miles (130,000 kilometres), whichever occurs first, only for models with gasoline engines, or for PHEV models not covered under the Extended PHEV Warranty. Includes Hydraulic Control Unit (HCU) where Anti-Lock Brake System (ABS) Control Module is not a separately serviceable part.
⁶ Includes high voltage battery where Battery Energy Control Module (BECM) is not a separately serviceable part.
⁷ Includes the transmission control valve assembly where the Transmission Control Module (TCM) is not a separately serviceable part.
CALIFORNIA EMISSION CONTROL SYSTEM WARRANTIES
The California Air Resources Board and Jaguar Land Rover North America, LLC (JLRNA) are pleased to explain the emission control system warranty on your vehicle. In California, new motor vehicles must be designed, manufactured and equipped to meet the State’s stringent anti-smog standards. JLRNA must warrant the emission control system on your vehicle for the periods of time listed in this section, provided there has been no abuse, neglect, or improper maintenance of your vehicle.
Your emission control system may include parts such as the fuel injection system, the ignition system, the catalytic converter, and engine computer. Also included may be hoses, belts, connectors and other emission related assemblies.
Where a warrantable condition exists, JLRNA will repair your vehicle at no cost to you. Repairs include diagnosis, parts and labor.
This warranty is applicable to all vehicles that are registered in the following states:
- California
- Colorado
- Connecticut
- Delaware
- Maine
- Maryland
- Massachusetts
- New Jersey
- New York
- Oregon
- Pennsylvania
- Rhode Island
- Vermont
- Washington
The warranty period for the vehicle begins on the date of first retail sale, or on the date of entry into demonstrator or company service, whichever occurs first.
- If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be made by JLRNA to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY.
- If any emission-related part on your vehicle is defective, the part will be repaired or replaced by JLRNA. This is your short-term emission control system DEFECTS WARRANTY. JLRNA has voluntarily extended your short term emission control system DEFECTS WARRANTY to the limits under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. See SUMMARY OF WARRANTIES.
Parts covered under this DEFECTS WARRANTY are listed in the topic EMISSION CONTROL SYSTEM WARRANTY COVERAGE. See EMISSION CONTROL SYSTEM WARRANTY COVERAGE.
An emission-related warranted part is any part on the vehicle, or any part installed during a warranty repair, which affects any regulated emission from a motor vehicle that is subject to California emission standards.
If a part listed on the seven (7) years or 70,000 miles parts lists (see below) is defective, the part will be repaired or replaced by JLRNA. This is your long-term emission control system DEFECTS WARRANTY.
If a part listed under FEDERAL EMISSION CONTROL SYSTEM WARRANTIES – USA ONLY with the suffix 1 (¹) is defective, the part will be repaired or replaced by JLRNA for a warranty period of eight (8) years or 80,000 miles, whichever occurs first. See FEDERAL EMISSION CONTROL SYSTEM WARRANTIES – USA ONLY.
This warranty is only applicable to Plug-in Hybrid Electric Vehicles registered in:
- California
- Colorado
- Connecticut
- Maine
- Maryland
- Massachusetts
- New Jersey
- New York
- Oregon
- Rhode Island
- Vermont
The warranty period for the vehicle begins on the date of first retail sale, or on the date of entry into demonstrator or company service, whichever occurs first.
PHEVs only – For fifteen (15) years or 150,000 miles (whichever occurs first):¹
- If your vehicle fails a smog check inspection, all necessary repairs and adjustments will be made by JLRNA to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY.
- If any emission-related part on your vehicle is defective, the part will be repaired or replaced by JLRNA. This is your emission control system DEFECTS WARRANTY. Parts covered under this DEFECTS WARRANTY are listed in the topic EMISSION CONTROL SYSTEM WARRANTIES COVERAGE. See FEDERAL EMISSION CONTROL SYSTEM WARRANTIES – USA ONLY.
An emission-related warranted part is any part on the vehicle, or any part installed during a warranty repair, which affects any regulated emission from a motor vehicle that is subject to California emission standards.
¹ Except the high voltage battery, which is covered for (10) years or 150,000 miles (whichever occurs first).
| Part name | 2.0L Gasoline | 3.0L Gasoline | 5.0L Gasoline |
|---|---|---|---|
| Ambient air temperature sensor ¹ | ✓ | ✓ | ✓ |
| Coolant temperature sensor | – | ✓ | – |
| Exhaust manifold | – | – | ✓ |
| Fuel injector | – | ✓ | ✓ |
| Fuel injector supply manifold | ✓ | ✓ | ✓ |
| Fuel tank | ✓ | ✓ | ✓ |
| Fuel tank filler pipe and hose assembly | ✓ | ✓ | ✓ |
| Fuel vapor storage canister | ✓ | ✓ | ✓ |
| High pressure fuel pump assembly | ✓ | ✓ | ✓ |
| Intake manifold | ✓ | ✓ | ✓ |
| In-tank fuel pump assembly | ✓ | ✓ | ✓ |
| In-tank fuel sender and float(s) assembly | ✓ | ✓ | ✓ |
| Knock sensor | ✓ | ✓ | ✓ |
| MHEV 48 volt battery | – | ✓ | – |
| MHEV 48 volt cables | – | ✓ | – |
| MHEV 48 volt junction box | – | ✓ | – |
| MHEV DC/DC converter | – | ✓ | – |
| MHEV Supercharger electric bypass shut-off valve | – | ✓ | – |
| Oil separator | – | ✓ | ✓ |
| Oxygen sensor (middle) | ✓ | ✓ | – |
| Positive Crankcase Ventilation (PCV) valve | – | ✓ | ✓ |
| Supercharger assembly | – | ✓ | ✓ |
| Supercharger bypass actuator | – | ✓ | – |
| Supercharger intercooler | – | ✓ | ✓ |
| Supercharger intercooler pump | – | ✓ | – |
| Supercharger intercooler radiator | – | – | ✓ |
| Thermostat | – | ✓ | – |
| Throttle body assembly | ✓ | ✓ | ✓ |
| Turbocharger assembly | ✓ | ✓ | – |
| Turbocharger intercooler | ✓ | ✓ | – |
| Turbocharger intercooler pump | – | ✓ | – |
| Variable valve lift unit | ✓ | ✓ | – |
| Variable valve timing unit | ✓ | ✓ | ✓ |
¹ Includes left hand external mirror assembly where ambient temperature sensor is not a serviceable part.
Miscellaneous items listed under EMISSION CONTROL SYSTEM WARRANTY COVERAGE receive 7 years/70,000 miles (whichever occurs first) warranty coverage whenever their repair or replacement is associated with the specific parts and models eligible for receiving repair as shown in the table above. See EMISSION CONTROL SYSTEM WARRANTY COVERAGE.
As the vehicle owner, you are responsible for the performance of the required maintenance listed in this publication. JLRNA recommends that you retain all receipts covering maintenance of your vehicle, but JLRNA cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Land Rover retailer/authorized repairer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time.
As the vehicle owner, you should also be aware that JLRNA may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance, or unapproved modifications.
If you have any questions regarding your warranty rights and responsibilities or if you want to report what you believe to be violations of the terms of this warranty you should contact the Jaguar Land Rover Customer Relationship Center as outlined in the topic JAGUAR LAND ROVER CUSTOMER RELATIONSHIP CENTER. See CUSTOMER ASSISTANCE.
Alternatively, contact the California Air Resources Board at:
State of California Air Resources Board
Mobile Source Operations Division
9528 Telstar Avenue
El Monte, CA 91731
There are maintenance schedules and parts replacement intervals for California specification vehicles that are considered the minimum requirement. Any part scheduled for replacement at a scheduled maintenance interval is covered only up to that scheduled maintenance interval. The service and replacement intervals for these items are indicated in the maintenance schedules in the Owner’s Handbook and Passport to Service maintenance section.
GUIDELINES APPLICABLE TO WARRANTIES
Overseas delivery vehicles obtained through the U.S. Military Sales Overseas Delivery Program that have been manufactured to U.S. specifications are entitled to all applicable Land Rover warranties as detailed in this handbook. Warranty coverage begins on the retail delivery date.
Overseas delivery vehicles obtained through the Military Sales Overseas Delivery Program that have been manufactured to Canada specifications are entitled to all applicable Land Rover warranties as detailed in this handbook. Warranty coverage begins on the retail delivery.
All warranties except for the corrosion protection limited warranty.
It is the owner’s responsibility to follow the recommended Land Rover maintenance schedule. See MAINTENANCE AND SERVICE.
Subsequent maintenance must be carried out at intervals not to exceed the recommended distance or months, whichever occurs first.
Should the vehicle have a high proportion of short journeys or operate in severe conditions, Jaguar Land Rover (JLR) recommends that the maintenance procedures be performed at intervals not to exceed six (6) months.
It is perfectly normal for the vehicle to consume some engine oil during normal use. It is the owner’s responsibility to ensure that the engine oil is maintained at the proper level in between the scheduled maintenance intervals. Additionally, more frequent checks of under hood fluids and tire pressures can help minimize your chance of being inconvenienced while on the road, and may extend the life of certain wear and tear components. Land Rover retailer/authorized repairers may offer supplemental maintenance services as a convenience to those owners who do not wish to perform these services themselves.
The owner must maintain a record of when and where each scheduled maintenance service was performed. JLR may request proof that the required scheduled maintenance service has been performed at the correct time.
Scheduled maintenance may be performed by any service agency that is in the business of servicing this type of vehicle. The vehicle owner may also perform the maintenance; however, he may be required to show that the proper parts were used and that he was able to perform the maintenance correctly. Improper maintenance performed by anyone other than a Land Rover retailer/authorized repairer that results in repair costs during the warranty period are the responsibility of the vehicle owner.
The instructions in this publication specify that certain service parts are to be replaced at recommended intervals. These replacement parts are not covered by any vehicle emission warranty at any time unless the service part is shown to be defective during the warranty period.
It is the owner’s responsibility to use only fuel which is specified in the Owner’s Handbook. The use of leaded or alternative fuels could adversely affect the emission control system, causing the vehicle to fail an emission test, and may cause other vehicle running concerns. Subsequent repairs are the responsibility of the owner. Consult a Land Rover retailer/authorized repairer as to when alternative fuel blends may be used, and the limitations involved.
All receipts covering maintenance work should be transferred to the new owner if the vehicle is sold.
In order to have work carried out under warranty, you must adhere to the following guidelines:
Only a Land Rover retailer/authorized repairer may perform repairs, adjustment and replacement of parts under the Land Rover New Vehicle Limited Warranty. In an emergency situation, when no Land Rover retailer/authorized repairer is available and it is not possible to get the vehicle to a retailer/authorized repairer, necessary repairs effected by any available service establishment may be covered by the warranty.
The owner is entitled to reimbursement for emergency repairs to items covered under this warranty, but the reimbursement is not to exceed the manufacturer’s suggested retail price for all warranted parts replaced, labor charges based on the manufacturer’s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate. Replaced parts and paid invoices must be presented at a Land Rover retailer/authorized repairer as a condition of reimbursement for emergency repairs not performed at a Land Rover retailer/authorized repairer.
Only a Land Rover retailer/authorized repairer may perform repairs and replacement of parts under the Land Rover Corrosion Protection Limited Warranty.
Repair to, or replacement of, any emission control system part found to be defective and covered by a Land Rover warranty will be performed by a Land Rover retailer/authorized repairer at his place of business at no charge to the owner for labor (including diagnosis) and parts.
The owner may elect to have maintenance, replacement, or repair of the emission control system performed by any automobile repair establishment or individual. The owner may elect to use parts other than Land Rover-approved service or re-manufactured parts without invalidating this warranty; however, the cost of such service and parts will not be covered under the warranty.
While it is preferable that emission control system maintenance and repair work be performed by a Land Rover retailer/authorized repairer, the validity of Land Rover emission warranties does not depend on it. Maintenance, replacement, or repair of emission control devices and systems may be performed by any automotive repair establishment or individual, using a certified part. While JLR recommends using approved parts, the validity of the warranty does not depend on the use of any particular brand of replacement parts.
The Land Rover emission control system was designed, built, tested and certified using genuine Land Rover parts, and the vehicle is certified by the manufacturer as being in conformity with Environmental Protection Agency and/or California Air Resources Board, and Environment and Climate Change Canada emission control regulations. It is recommended that any replacement parts used for maintenance, repair, or replacement be JLR-approved service or re-manufactured parts.
The use of replacement parts that are not of equivalent quality may impair the effectiveness of the emission control system. An owner using such parts should make sure that they are warranted by the manufacturer to be equivalent to genuine Land Rover parts in performance and durability.
The use of non-Land Rover-approved parts does not automatically invalidate the warranty. However, such parts are not covered under the warranty unless the non-Land Rover part is damaged by a Land Rover-approved service or re-manufactured part.
JLR will not deny warranty liability resulting from:
- Properly installed, certified parts used in maintenance or repairs.
- Any cause attributable to the manufacturer.
- Warranty or pre-delivery work performed by the selling retailer/authorized repairer (or by any other authorized service facility).
Nor will JLR deny such coverage because of work performed in an emergency situation to rectify an unsafe condition (including an unsafe driveability condition) attributable to the manufacturer if the owner has taken timely steps to put the vehicle back in proper operating condition.
JLR will not reject any claim because of the use of an uncertified or unapproved part, or for noncompliance with any maintenance instruction, unless this action has caused the vehicle to fail to comply with emission standards.
All Land Rover vehicles incorporating alterations or conversions outside of Land Rover authorized programs will continue to carry the JLR warranty only on those areas of the vehicle that are not affected by the alteration or conversion.
- Based upon written notification furnished by the manufacturer, we have knowledge that this vehicle is covered by an Environmental Protection Agency (EPA) Certificate of Conformity.
- We have made a visual inspection limited to those emission control devices or portions thereof which are visible without removal or adjustment of any component or system of the vehicle, whether emissions-related or otherwise. Based on such visual inspection, there are no apparent deficiencies in the installation of emission control devices by the manufacturer. (‘Emissions control device’ is limited to all devices installed on a vehicle for the sole or primary purpose of controlling vehicle emissions which were not in general use prior to 1968.)
- We have performed all emission control system preparation required by the manufacturer prior to the sale of the vehicle, as set forth in the current pre-delivery service manual provided by the manufacturer.
- Except as may be provided in Paragraph 5 below, if this vehicle fails an EPA-approved emission test prior to the expiration of three (3) months or 4,000 miles (whichever occurs first) from the date or mileage at the time of delivery to the ultimate purchaser, and the vehicle has been maintained and used in accordance with the written instructions for proper maintenance and use, then the vehicle manufacturer shall remedy the nonconformity free of charge to the vehicle owner under the terms of the manufacturer’s emission performance warranty.
- If the vehicle with which this statement is delivered was placed in service as a demonstrator or company car prior to delivery, the manufacturer’s emission performance warranty period commenced on the date the vehicle was first placed in service. Demonstrator vehicles or company cars will be identified as such on page ii of this booklet, where the date of entry into service is recorded.
The retailer/authorized repairer makes no representation or warranty that the emission control system or any part thereof is without defect nor that the system will perform properly. The manufacturer’s emission performance warranty referred to above furnished with this vehicle is solely that of the manufacturer.
This statement is required by section 207 of the Clean Air Act (42 U.S.C. 7541) and the EPA regulations issued thereunder.
OBTAINING WARRANTY REPAIRS
Refer to the following guidelines in order to obtain a warranty repair:
To obtain repairs, replacements, service adjustments or wear parts replacement under your limited warranty, you must present your vehicle to a Jaguar Land Rover (JLR) retailer/authorized repairer (unless it is an ‘emergency repair’ as defined in the topic New vehicle limited warranty), within the applicable warranty period and request the warranty service you would like to receive. When making warranty repairs, the retailer/authorized repairer will use approved Land Rover parts, re-manufactured parts approved by JLR or other parts authorized by JLR.
A warranty claim made under either the Emission Design and Defect Warranty or the Emission Performance Warranty may be submitted by bringing the Land Rover vehicle to any a Land Rover retailer/authorized repairer or to any facility authorized by JLR to perform such work or service. If the emission warranty claim is accepted, it will be the obligation of JLR to make all adjustments, repairs or replacements needed to ensure that the vehicle complies with applicable Environmental Protection Agency (EPA) or Environment and Climate Change Canada emission standards, and that the vehicle will continue to comply and operate safely throughout the warranty period (provided the Land Rover vehicle is properly maintained and operated).
The warranty work required will be performed at the expense of JLR only if the repairs are performed by a Land Rover retailer/authorized repairer or by any facility authorized by JLR to perform such work or service.
Most Land Rover retailer/authorized repairers will be able to inform owners promptly as to whether a claim under either vehicle emission warranty is covered. If the retailer/authorized repairer informs the owner that an emission warranty claim is not covered, the claim will be sent to JLR for a final determination.
JLR must render a final decision within 30 days of the date the vehicle was presented to a Land Rover retailer/authorized repairer or facility for emission related repair, or within the time period set by local, provincial, state or federal law for vehicle repairs to be completed without incurring further penalties or sanctions, whichever period is shorter. However, this time period may be extended if the owner requests a delay, or if an event occurs that is not attributable to JLR, or to the authorized repair facility.
If JLR agrees that the claim is not valid, a written explanation of the reasons why the claim is being denied will be provided.
If, under the Emission Performance Warranty only, a final determination is not received during the required time period, and the failure is not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLR. JLR will be responsible for repairing the Land Rover vehicle’s emission control system free of charge.
Similarly, if, under the Emission Performance Warranty only, the authorized repair facility is unable (for reasons not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLR) to repair the Land Rover vehicle within the required time period, the owner shall be entitled to have the warranty remedy performed at the expense of JLR by any repair facility of the owner’s choosing.
If the Land Rover vehicle must be tested, or other procedures must be performed to determine that the emission claim is valid, JLR must pay those expenses. However, if it is determined that there is reason to reject the claim, these expenses are the responsibility of the vehicle owner.
Further information concerning the vehicle emission control system warranties may be obtained by contacting the Jaguar Land Rover Customer Relationship Center. See CUSTOMER ASSISTANCE.
Information may also be obtained and violations of warranty terms may be reported by contacting:
USA: Environmental Protection Agency (The EPA)
Canada: Environment and Climate Change Canada
A warranty claim made under either the Emission Defect Warranty or the Emission Performance Warranty may be submitted by bringing the Land Rover vehicle to any Land Rover retailer/authorized repairer or to any facility authorized by Jaguar Land Rover North America, LLC (JLRNA) to perform such work or service. If the emission warranty claim is accepted, it will be the obligation of JLRNA to make all adjustments, repairs or replacements needed to ensure that the vehicle complies with applicable California Air Resources Board (CARB) and Environmental Protection Agency (EPA) emission standards, and that the vehicle will continue to comply and operate safely throughout the warranty period (provided the Land Rover vehicle is properly maintained and operated).
The warranty work required will be performed at the expense of JLRNA only if the repairs are performed by a Land Rover retailer/authorized repairer or by any facility authorized by JLRNA to perform such work or service.
If a Land Rover vehicle fails a smog check test, all necessary repairs and adjustments will be made by a Land Rover retailer/authorized repairer to ensure that your vehicle passes the inspection. The warranty work required will be performed at the expense of JLRNA only if the repairs are performed by a Land Rover retailer/authorized repairer or by another facility authorized by JLRNA to perform such work.
Most Land Rover retailer/authorized repairers will be able to inform owners promptly as to whether a claim under either vehicle emission warranty is covered.
If the retailer/authorized repairer informs the owner that an emission warranty claim is not covered, the claim can be sent to JLRNA for a final determination. JLRNA must render a final decision within 30 days of the date the vehicle was presented to a Land Rover retailer/authorized repairer or facility for emission related repair, or within the time period set by local, state or federal law for vehicle repairs to be completed without incurring further penalties or sanctions, whichever period is shorter. However, this time period may be extended if the owner requests a delay, or if an event occurs that is not attributable to JLRNA or to the authorized repair facility.
If JLRNA agrees that the claim is not valid, a written explanation of the reasons why the claim is being denied will be provided.
If, under the Emission Performance Warranty only, a final determination is not received during the required time period, and the failure is not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLRNA, JLRNA will be responsible for repairing the Land Rover vehicle’s emission control system free of charge.
Similarly, if, under the Emission Performance Warranty only, the authorized repair facility is unable (for reasons not attributable to the owner / operator or to events that are beyond the control of the repair facility and JLRNA) to repair the Land Rover vehicle within the required time period, the owner shall be entitled to have the warranty remedy performed at the expense of JLRNA by any repair facility of the owner’s choosing.
If the Land Rover vehicle must be tested, or other procedures must be performed to determine that the emission claim is valid, JLRNA must pay those expenses. However, if it is determined that there is reason to reject the claim, these expenses are the responsibility of the vehicle owner.
Further information concerning the vehicle emission warranties may be obtained by contacting the Jaguar Land Rover Customer Relationship Center. See CUSTOMER ASSISTANCE.
Information may also be obtained and violations of warranty terms may be reported by contacting the EPA and/or CARB at the following addresses:
Director, Certification and Compliance Division (6405-J)
Environmental Protection Agency
1200 Pennsylvania Avenue N.W.
Washington, DC 20460
Or:
State of California Air Resources Board
Mobile Source Operations Division
9528 Telstar Avenue
El Monte, CA 91731
CUSTOMER ASSISTANCE
If you are dissatisfied with warranty repairs performed on your vehicle, the following steps should be taken to address your concerns:
- Discuss your concern with the retailer/authorized repairer’s Service Manager and, if necessary, the owner or General Manager/Center Manager of the Land Rover retailer/authorized repairer.
- If the retailer/authorized repairer cannot resolve the concern to your satisfaction, you may contact the Jaguar Land Rover Customer Relationship Center using one of the following options:
Write to:
USA:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, New Jersey 07495
Canada:
Jaguar Land Rover Canada ULC
Attention: Jaguar Land Rover Customer Relationship Center
75 Courtneypark Drive West, Unit 3
Mississauga, ON
L5W 0E3
Call:
USA: 1-800-637-6837
Canada: 1-800-461-2325
Mon. – Fri., 7:00 am – 9:00 pm Eastern
Sat., 9:00 am – 6:00 pm Eastern
Email:
USA: Go to www.landroverusa.com then:
- Click on Contact Us at the bottom of the Home page.
- Click on Email.
- Complete and return the customer service form.
Canada: Go to www.landrover.ca then:
- Select the desired language
- Click on Contact Us.
- Click on Click here for the Online form.
When contacting JLR by telephone, a Jaguar Land Rover Customer Relationship Center Representative will answer your call and attempt to resolve your concern.
In order to expedite resolution of your concern, please provide the Jaguar Land Rover Customer Relationship Center Representative with the following information:
- The model and model year of your Land Rover vehicle.
- The 17-digit Vehicle Identification Number (VIN), located on a plate at the bottom left corner of the windshield. The VIN is also shown on your vehicle’s registration and insurance cards.
- Approximate mileage/odometer reading.
- The servicing retailer/authorized repairer’s name and address.
- Brief details of the concern.
Jaguar Land Rover North America, LLC (JLRNA) participates in state sponsored alternate dispute resolution programs where they are available and required by law. The alternate dispute resolution programs are operated by state agencies. The state agency responsible for administering the program in your state should be contacted for further information.
Jaguar Land Rover Canada ULC (JLRC) participates in province-sponsored alternative dispute resolution programs where they are available and required by law. These alternatives dispute resolution mechanisms are essentially third party panels.
LAND ROVER ROADSIDE ASSISTANCE PROGRAM
As part of Jaguar Land Rover (JLR)’s commitment to a pleasurable driving experience, the Land Rover Roadside Assistance Program is furnished at no additional cost to you for the term of your New Vehicle Limited Warranty.
The Land Rover Roadside Assistance Program is only available to vehicles with the New Vehicle Limited Warranty. See SUMMARY OF WARRANTIES.
If your New Vehicle Limited Warranty is canceled or voided for any reason (including, but not limited to, modification or alteration to the vehicle, or if the vehicle’s title is reported as dismantled, fire, flood, junk, rebuilt, reconstructed, salvaged, totaled, or stolen) your Land Rover Roadside Assistance Program privileges and services detailed herein are also canceled and voided.
The Land Rover Roadside Assistance Program is only available to vehicles with the New Vehicle Limited Warranty.
The benefits detailed here are available 24 hours a day, 365 days a year, through our toll-free telephone number. For Roadside Assistance dial:
- USA: 1-800-637-6837
- Canada: 1-800-461-2325
The Land Rover Roadside Assistance Program offers the following benefits:
In the event of a warranty-related disablement involving your Land Rover vehicle that renders the vehicle inoperative, Land Rover Roadside Assistance will arrange to transport your vehicle to the nearest Land Rover retailer/authorized repairer. This service will be provided throughout the U.S., Canada and Puerto Rico at no cost to you. Your vehicle must be accessible to our dispatched transport facility (as determined by our facility) to receive this service.
Should you accidentally run out of fuel, require a battery jump, or need help in changing a flat tire, Land Rover Roadside Assistance will dispatch assistance to deliver a small quantity of gas, change a flat tire with your inflated spare, or arrange a battery jump to allow you to proceed to your destination.
Trip interruption benefits are provided in the event of a warranty-related disablement that occurs more than 50 miles (80 kilometres) from your primary residence. Reasonable reimbursement for meals, lodging and alternate transportation expenses are included unless you have already reached your final destination.
Reimbursement for meals and lodging is not extended if you have already reached your final destination.
Original receipts must be provided for your reimbursement to be processed.
Items such as entertainment, non-essential goods and services, rental vehicle drop-off fees, expenses and claims paid by your insurance company or other provider, and insurance deductibles are not eligible for reimbursement.
Land Rover Roadside Assistance will provide owners with the location and phone number of the nearest Land Rover retailer/authorized repairer. When traveling, this will enable you to locate Land Rover authorized parts and service via a simple toll-free call from anywhere in the United States or Canada.
If your Land Rover vehicle becomes disabled while in operation, proceed as follows:
- To call the 24-hour toll-free Roadside Assistance Line dial:
USA: 1-800-637-6837
Canada: 1-800-461-2325
- Provide the Land Rover Roadside Assistance representative with the following information:
Your name.
The 17-digit Vehicle Identification Number (VIN). The VIN appears on your insurance card, and on the plate located at the bottom left of the vehicle windshield.
The current mileage/odometer reading of your Land Rover vehicle.
The vehicle location.
A telephone number where you can be reached.
A brief description of the problem.
The Land Rover Roadside Assistance representative will work with you to find the best solution to the problem. If it is safe to do so, it is recommended that you remain with the vehicle until assistance arrives.
The Land Rover Roadside Assistance program does NOT cover the following:
- Land Rover rental fleet vehicles
- Disablement caused by vandalism
- Disablements caused by accidents
MAINTENANCE AND SERVICE
Climatic and operating conditions affect maintenance requirements to a large extent. Therefore, we recommend that you contact a Jaguar Land Rover (JLR) retailer/authorized repairer about the determination of maintenance intervals.
Vehicles operating under arduous conditions, e.g., frequent short trips, off-road use, trailer towing and frequent starts below freezing, will require more frequent servicing. Under these circumstances, the maintenance intervals should be cut in half.
Performance of recommended maintenance is not required to retain eligibility for the emission warranty or manufacturer recalls.
Routine services must be carried out throughout the life of the vehicle. All vehicles have a service interval indicator in the instrument panel. When a service is required, SERVICE is displayed in the instrument panel when the engine Start/Stop button is pressed.
SERVICE is displayed in the instrument panel. The instrument panel also displays when the next service is due, based on actual time or distance traveled (whichever occurs first).
On completion of a service, the instrument panel countdown feature will be reset.
Service schedules for arduous operating conditions (routine stop and go driving, extreme temperatures, dusty conditions, off-road driving, and/or frequent trailer towing) are not displayed in the instrument panel.
| Interval: Miles x 1,000 | 21 | 42 | 63 | 84 | 105 |
|---|---|---|---|---|---|
| Interval: Kilometres x 1,000 | 34 | 68 | 102 | 136 | 170 |
| Interval: Years | 2 | 4 | 6 | 8 | 10 |
| Check for and complete all open Recalls and Service Actions | ✓ | ✓ | ✓ | ✓ | ✓ |
| Perform vehicle inspection checks | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace engine oil and filter | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace engine air cleaner element | ✓ | ✓ | |||
| Replace interior air filter element | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace brake fluid | ✓ | ✓ | ✓ | ✓ | |
| Replace spark plugs | ✓ | ||||
| Replace all flexible brake hoses | ✓ | ||||
| Replace front accessory drive belt | ✓ | ||||
| Replace transmission oil and filter | ✓ | ||||
| Replace transfer case oil | ✓ | ||||
| Replace front differential oil | ✓ | ||||
| Replace rear non-locking differential oil | ✓ | ||||
| Replace rear locking differential oil | ✓ | ||||
| Replace engine coolant | ✓ | ||||
| Perform comprehensive road test; check operation of all vehicle features | ✓ | ✓ | ✓ | ✓ | ✓ |
| Reset Service Indicator | ✓ | ✓ | ✓ | ✓ | ✓ |
| Fault lamp(s) illuminated? If ‘yes’, use Jaguar Land Rover-approved diagnostic tool for diagnosis/repair | ✓ | ✓ | ✓ | ✓ | ✓ |
| Report any unusual features of vehicle condition and additional work required | ✓ | ✓ | ✓ | ✓ | ✓ |
| Endorse service record | ✓ | ✓ | ✓ | ✓ | ✓ |
| Interval: Miles x 1,000 | 21 | 42 | 63 | 84 | 105 |
|---|---|---|---|---|---|
| Interval: Kilometres x 1,000 | 34 | 68 | 102 | 136 | 170 |
| Interval: Years | 2 | 4 | 6 | 8 | 10 |
| Check for and complete all open Recalls and Service Actions | ✓ | ✓ | ✓ | ✓ | ✓ |
| Perform vehicle inspection checks | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace engine oil and filter | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace engine air cleaner element | ✓ | ✓ | |||
| Replace interior air filter element | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace brake fluid | ✓ | ✓ | ✓ | ✓ | |
| Replace spark plugs | ✓ | ||||
| Replace all flexible brake hoses | ✓ | ||||
| Replace front accessory drive belt | ✓ | ||||
| Replace front accessory drive belts for MHEV only | ✓ | ||||
| Replace transmission oil and filter | ✓ | ||||
| Replace transfer case oil | ✓ | ||||
| Replace transfer case oil for MHEV only | ✓ | ||||
| Replace front differential oil | ✓ | ||||
| Replace rear non-locking differential oil | ✓ | ||||
| Replace rear locking differential oil | ✓ | ||||
| Replace engine coolant | ✓ | ||||
| Perform comprehensive road test; check operation of all vehicle features | ✓ | ✓ | ✓ | ✓ | ✓ |
| Reset Service Indicator | ✓ | ✓ | ✓ | ✓ | ✓ |
| Fault lamp(s) illuminated? If ‘yes’, use Jaguar Land Rover-approved diagnostic tool for diagnosis/repair | ✓ | ✓ | ✓ | ✓ | ✓ |
| Report any unusual features of vehicle condition and additional work required | ✓ | ✓ | ✓ | ✓ | ✓ |
| Endorse service record | ✓ | ✓ | ✓ | ✓ | ✓ |
| Interval: Miles x 1,000 | 16 | 32 | 48 | 64 | 80 | 96 | 112 | 128 | 144 | 160 |
|---|---|---|---|---|---|---|---|---|---|---|
| Interval: Kilometres x 1,000 | 26 | 52 | 78 | 104 | 130 | 156 | 182 | 208 | 234 | 260 |
| Interval: Years | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Check for and complete all open Recalls and Service Actions | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Perform vehicle inspection checks | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace engine oil and filter | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace engine air cleaner element | ✓ | ✓ | ||||||||
| Replace interior air filter element | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace brake fluid | ✓ | ✓ | ✓ | ✓ | ||||||
| Replace spark plugs | ✓ | |||||||||
| Replace all flexible brake hoses | ✓ | |||||||||
| Replace front accessory drive belt | ✓ | |||||||||
| Replace supercharger belt | ✓ | |||||||||
| Replace transmission oil and filter | ✓ | |||||||||
| Replace transfer case oil | ✓ | ✓ | ||||||||
| Replace front differential oil | ✓ | |||||||||
| Replace rear non-locking differential oil | ✓ | |||||||||
| Replace rear locking differential oil | ✓ | ✓ | ||||||||
| Replace engine coolant | ✓ | |||||||||
| Perform comprehensive road test; check operation of all vehicle features | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Reset Service Indicator | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Fault lamp(s) illuminated? If ‘yes’, use Jaguar Land Rover-approved diagnostic tool for diagnosis/repair | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Report any unusual features of vehicle condition and additional work required | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Endorse service record | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
HAZARDOUS WASTE MANAGEMENT
Certain components of this vehicle such as air bag modules, seat belt pre-tensioners, etc., may contain perchlorate material. Special handling may apply for service or vehicle end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate.
For engine oil: See USED ENGINE OIL.
For used batteries: See REPLACING THE VEHICLE BATTERY and SMART KEY BATTERY REPLACEMENT.