This section of the Owner’s Handbook contains information essential for the understanding of your vehicle warranties, and for the implementation of any necessary warranty rectification. It is recommended that you read the contents with care to familiarize yourself with the benefits available under the various warranties.
When Jaguar Land Rover (JLR) is referenced, this includes either or both Jaguar Land Rover North America, LLC (JLRNA) and Jaguar Land Rover Canada ULC (JLRC) as applicable.
At the time of original delivery, your Jaguar retailer/authorized repairer will have placed your vehicle, your name, and your complete address in a vehicle registration file. Once registered, you are entitled to the benefits of the various applicable warranties as described herein.
In the event that the vehicle is transferred to a new owner or the current owner’s name or address should change, contact the Customer Relationship Center.
Because of the need for specialized equipment and skills, it is strongly recommended that all service work be entrusted to a Jaguar retailer/authorized repairer.
Maintenance must be carried out at the specified intervals. Should the vehicle have a high proportion of short journeys or operate in severe conditions, JLR recommends that the maintenance procedures be performed at intervals not to exceed six (6) months.
It is normal for the vehicle to consume some engine oil during normal use. It is the owner’s responsibility to ensure that the engine oil is maintained at the proper level in between the scheduled vehicle maintenance intervals.
Additionally, more frequent checks of under-hood fluids and tire pressures can help minimize your chance of being inconvenienced while on the road, and may extend the life of certain wear and tear components.
Jaguar retailer/authorized repairers may offer supplemental maintenance services as a convenience to those owners who do not wish to perform these services themselves.
JLR may publish updates to your retailer/authorized repairer for any changes to the maintenance schedules.
We are committed to providing high levels of owner satisfaction and to offering you the highest standard of owner care. Jaguar Land Rover (JLR) is pleased to welcome you to the Jaguar Roadside Assistance Program, an ownership program designed to enhance the satisfaction and security of owning a Jaguar automobile.
The Jaguar Roadside Assistance Program includes the following:
To contact the Roadside Assistance Line, dial:
The Jaguar Roadside Assistance Program is only available to vehicles with a valid New Vehicle Limited Warranty. The New Vehicle Limited Warranty covers your vehicle for:
If your New Vehicle Limited Warranty is canceled or voided for any reason (including, but not limited to, an unauthorized modification or alteration to the vehicle, or if the vehicle’s title is reported as dismantled, fire, flood, junk, rebuilt, reconstructed, salvaged, totaled, or stolen), your Jaguar Roadside Assistance Program privileges and services detailed herein are also canceled and voided.
The Jaguar Roadside Assistance Program does not apply beyond a valid New Vehicle Limited Warranty.
For more information on the Jaguar Roadside Assistance Program, see JAGUAR ROADSIDE ASSISTANCE PROGRAM.
Please direct all communication with JLR using one of the following options:
Write to:
USA:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, New Jersey 07495
Canada:
Jaguar Land Rover Canada ULC
75 Courtneypark Drive West, Unit 3
Mississauga, ON
L5W 0E3
Call:
USA: 1-800-452-4827
Canada: 1-800-265-1695
Mon. – Fri., 7:00 am – 9:00 pm Eastern
Sat., 9.00 am – 6.00 pm Eastern
Email:
USA: Go to www.jaguarusa.com and carry out the following steps:
Canada: Go to www.jaguar.ca and carry out the following steps:
Tires are warranted by the individual tire manufacturer indicated by the name brand of the tire (Bridgestone, Continental, Dunlop, Michelin or Pirelli). Refer to the tire manufacturer’s warranty pamphlet supplied with your owner information package. Your JLR retailer/authorized repairer can provide tire information and will assist you in most instances. In the event your JLR retailer/authorized repairer is unable to supply the information and assistance you require, please contact the tire manufacturer directly at the appropriate number listed below:
USA: 1-800-356-4644
Canada: 1-800-267-1318
USA: 1-800-847-3349
Canada: 1-855-453-1962
USA: 1-800-321-2136
Canada: 1-800-387-3288
USA: 1-800-847-3435
Canada: 1-888-871-4444
USA: 1-800-747-3554
Canada (English): 1-800-747-3554
Canada (French): 1-800-363-0583
Additional information on the care and service of automobile tires may be obtained by writing to:
Rubber Manufacturers Association
1400 K Street N.W., Suite 900
Washington, DC 20005
Jaguar Land Rover North America, LLC (JLRNA) is the sole authorized distributor of Jaguar vehicles in the United States, Puerto Rico, and Guam and cover only vehicles originally specified and built by Jaguar Land Rover Limited for the United States, Puerto Rico, and Guam.
Jaguar Land Rover Canada ULC (JLRC) is the sole authorized distributor of Jaguar vehicles in Canada, and cover only vehicles originally specified and built by Jaguar Land Rover Limited for Canada.
Jaguar warranties are in favor of the original purchaser and each subsequent owner during the respective warranty periods.
Jaguar Land Rover (JLR) will not cover the costs to modify the vehicle to meet legal requirements in another country. If you need to make modifications to your Jaguar vehicle in order to meet another country’s legal requirements, JLR encourages you to have these modifications performed at a Jaguar retailer/authorized repairer.
Notwithstanding anything to the contrary in this Passport to Service, the warranties and benefits (including, but not limited to, the Roadside Assistance Program and service adjustments) detailed in this booklet are applicable to vehicles sold only in the United States, Puerto Rico, Guam, and Canada, and that have only been operated in the United States, Puerto Rico, Guam, and Canada, subject to all applicable exclusions or limitations. Any exportation of the vehicle from any country to another will void the Passport to Service (i.e., warranties and Roadside Assistance) and you will not receive any warranty repairs or benefits contained in this booklet. This excludes any outstanding Recall Campaign. However, these vehicles which are then subsequently exported may be eligible for Regional Warranty.
A summary of Jaguar warranty is as follows.
| Description | Warranty |
|---|---|
| Bumper to bumper | US: 5 years/60,000 miles (whichever occurs first) Canada: 4 years/80,000 kilometres (whichever occurs first) |
| 12V Battery | US: 5 years/60,000 miles (whichever occurs first) Canada: 4 years/80,000 kilometres (whichever occurs first) |
| Wear parts and service adjustments | US: 1 year/12,500 miles (whichever occurs first) Canada: 1 year/20,000 kilometres (whichever occurs first) |
| Corrosion | US: 6 years/unlimited mileage Canada: 6 years/unlimited distance |
Some US states have mandated alternate coverage time periods for specific parts of your vehicle, for example, seat belts.
| Description | Warranty | Notes |
|---|---|---|
| Emission design and defect warranty | 2 years/24,000 miles (40,000 kilometres), whichever occurs first. | Extended to the warranty limits under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. |
| Emission design and defect warranty – Certain emissions-related parts | 8 years/80,000 miles (130,000 kilometres), whichever occurs first. | For a list of specific components, see EMISSION CONTROL SYSTEM WARRANTY COVERAGE. |
| Emission performance warranty | 2 years/24,000 miles (40,000 kilometres), whichever occurs first. | – |
| Emission performance warranty – Certain emissions-related parts | 8 years/80,000 miles, (130,000 kilometres) whichever occurs first. | For a list of specific components, see EMISSION CONTROL SYSTEM WARRANTY COVERAGE. |
| Description | Warranty | Notes |
|---|---|---|
| Emission defect warranty – Short-term | 3 years/50,000 miles, whichever occurs first. | Extended to the warranty limits under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. |
| Emission defect warranty – Long term | 7 years/70,000 miles, whichever occurs first. | For a list of specific components, see CALIFORNIA EMISSION CONTROL SYSTEM WARRANTIES. |
| Emission performance warranty | 3 years/50,000 miles, whichever occurs first. | – |
¹California Emission Control System Warranties are also applicable to vehicles registered in certain other US states. Specific states and vehicle applicability are specified in the section California Emission Control System Warranties.
All vehicles originally specified and manufactured by Jaguar Land Rover Limited for, and registered in, the United States, Puerto Rico, Guam, and Canada.
This New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Jaguar Land Rover (JLR) neither assumes, nor authorizes anyone to assume for it, any other obligation or liability in connection with this warranty.
Under the warranty, it is agreed that the sole exclusive remedy against JLR, and their retailer/authorized repairers shall be for the repair or replacement of defective parts as provided herein. The sole purpose of this exclusive remedy shall be to provide for the free repair and replacement of defective parts in the manner prescribed in this warranty. This exclusive remedy shall not be deemed to have failed its essential purpose so long as JLR, through their retailer/authorized repairers, are willing and able to repair or replace defective parts in the prescribed manner.
UNDER THE LAW, THE OWNER MAY BE ENTITLED TO THE BENEFIT OF CERTAIN IMPLIED WARRANTIES:
THESE IMPLIED WARRANTIES ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, TO THE TIME PERIOD COVERED BY THE WRITTEN WARRANTIES, OR TO THE APPLICABLE TIME PERIOD PROVIDED BY STATE LAW (USA ONLY) OR PROVINCIAL LAW (CANADA ONLY), WHICHEVER PERIOD IS SHORTER.
JLR DOES NOT ACCEPT RESPONSIBILITY UNDER ANY OF THE WARRANTIES IN THE PASSPORT TO SERVICE FOR ANY CONSEQUENTIAL DAMAGE OR COMMERCIAL LOSS TO THE OWNER, OR ANY INCIDENTAL EXPENSES, LOSS OF TIME, OR INCONVENIENCE.
SOME STATES (USA ONLY) OR PROVINCES (CANADA ONLY) DO NOT PERMIT A LIMITATION ON HOW LONG AN IMPLIED WARRANTY WILL LAST, OR ON THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO THE OWNER. THIS WARRANTY GIVES OWNERS SPECIFIC LEGAL RIGHTS, AND THEY MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (USA ONLY), OR PROVINCE TO PROVINCE (CANADA ONLY).
Canada only: The information regarding limitations on incidental and consequential damages under the New Vehicle Limited Warranty also applies to the Emission Control System warranties.
JLR warrants that during the warranty period, if a Jaguar vehicle is properly operated and maintained, repairs required to correct defects in factory-supplied materials or factory workmanship will be performed without charge upon presentment for service at a Jaguar retailer/authorized repairer; any component covered by this warranty found to be defective in materials or workmanship will be repaired, or replaced, without charge with a new or re-manufactured part distributed by JLR at its sole option.
The warranty period for the vehicle begins on the date of the first retail sale, or on the date of entry into demonstrator or company service, whichever occurs first. For further information detailing your warranty period, please refer to the relevant topic. See SUMMARY OF WARRANTIES.
Canada only: Jaguar Land Rover Canada ULC (JLRC) and your Jaguar retailer/authorized repairer are not responsible for any time that you lose, for any inconvenience you might be caused, for the loss of transportation, or for any other incidental or consequential damages you may have.
The New Vehicle Limited Warranty covers any factory-supplied component of the Jaguar vehicle that is defective during the basic warranty period, with the exception of tires and items such as:
The warranty includes any part scheduled for routine replacement during the warranty period if it is defective. If a part fails at the same time it is due for replacement it is not covered by the warranty.
Wear parts are warranted for one (1) year or until the vehicle has been driven 12,500 miles (20,000 kilometres), whichever occurs first. Wear parts include the following:
Brake pads are covered for defects in material and workmanship only. Normal wear is not covered by the New Vehicle Limited Warranty.
Brake discs are covered for defects in material and workmanship only. Normal wear is not covered by the New Vehicle Limited Warranty.
The vehicle startup battery (12 volt) is warranted 100% for parts and labor for:
Any adjustment necessary to correct a defect in materials or workmanship will be performed without charge for one (1) year or until the vehicle has been driven 12,500 miles (20, 000 kilometres), whichever occurs first. The term ‘adjustment’ refers to minor repairs or adjustment not usually associated with the replacement of parts.
Damage caused by accident; alteration or misuse of the vehicle.
Examples are:
This warranty shall be null and void if the Vehicle Identification Number (VIN) has been altered or cannot be read, if the odometer has been replaced or altered and the true mileage cannot be determined.
Surface corrosion and deterioration of paint, trim, and appearance items that result from use and/or exposure to the elements are not covered.
Examples are:
Damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong fuel, oil, lubricants, or fluids is not correct. See FLUID FILLER LOCATIONS for correct fluid levels, and the Maintenance Schedule in this handbook for proper ways to maintain your vehicle.
Examples are:
Sometimes JLR may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the warranty. Check with your Jaguar retailer/authorized repairer, or contact the Jaguar Land Rover Customer Relationship Center to determine whether any adjustment program is applicable to your vehicle. See CUSTOMER ASSISTANCE.
Please have available the following information:
JLR reserves the right to make modifications in vehicles manufactured and/or sold by them at any time without incurring any obligation to make the same or similar modifications in vehicles previously manufactured and/or sold by them.
Applicability: Vehicles originally specified and manufactured by Jaguar Land Rover Limited for, and registered in, the United States, Puerto Rico, and Canada.
JLR warrants that if any corrosion perforation occurs on the body of a Jaguar vehicle within six (6) years, unlimited mileage/distance, from the date of first retail sale or the date of entry into demonstrator or company service, whichever occurs first, the panels affected by corrosion perforation will be repaired or replaced at a Jaguar retailer/authorized repairer at no charge to the owner.
This warranty applies only to corrosion perforation of painted body panels or the body shell. Corrosion perforation means the corroding-through of the vehicle body from the inside to the outside.
Any part or component bolted or attached to the body, such as the suspension or exhaust systems, is not covered by the warranty because it is not part of the ‘body’. These components are covered by the New Vehicle Limited Warranty.
Any automotive body shop that is repairing sheet metal damage should be instructed to apply proper anti-corrosive materials to bring those repaired areas into conformity with the original protection provided by the manufacturer. Damage caused by a failure to do so could void the Corrosion Warranty on any panels affected by the damage.
Jaguar vehicles are protected internally with a wax-injection process. The use of aftermarket applications that contain solvents could compromise this factory coating. Claims for future corrosion perforation repairs could be denied because the factory coating had been rendered ineffectual.
Jaguar vehicles employ full aluminum body panels and monocoque framework. All collision repairs must be performed by an authorized Jaguar Land Rover Aluminum Repair Center for the Corrosion Warranty to be applicable. Contact your local Jaguar retailer/authorized repairer for details, or to contact the Jaguar Land Rover Customer Relationship Center, dial:
Canada only: All collision repairs must be performed by an authorized Jaguar Land Rover Aluminum Repair Center for the Corrosion Warranty to be applicable.
Applicability: All vehicles, certified in accordance with the Federal Clean Air Act, which are originally specified and manufactured by Jaguar Land Rover Limited for, and registered in, the United States and Puerto Rico.
Under the Federal Emission Design and Defect Warranty, Jaguar Land Rover North America, LLC (JLRNA) must provide coverage for two (2) years or 24,000 miles, whichever occurs first. JLRNA has voluntarily extended this warranty to the warranty limits under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. See SUMMARY OF WARRANTIES.
The warranty period for the vehicle begins on the date of the first retail sale, or on the date of entry into demonstrator or company service, whichever occurs first, and continues for the time/distance stated above.
Items that require scheduled replacement are warranted up to the replacement interval as specified in the New Vehicle Limited Warranty.
JLRNA warrants that Jaguar vehicles are designed, built, and equipped so as to conform at the time of sale with the U.S. Environmental Protection Agency emission standards applicable at the time of manufacture, and are free from defects in factory-supplied materials and workmanship which could cause the vehicle to fail applicable regulations. You will not be charged for repair, replacement, or adjustments needed to correct emissions-related defects of the parts listed in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE section, shown later in this section of the Owner’s Handbook, Labor and diagnostic costs are included.
In addition, components with the suffix 1 ( ¹ ) in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE lists are covered for eight (8) years or 80,000 miles, whichever occurs first.
Applicability: All vehicles, certified in accordance with the Federal Clean Air Act, which are originally specified and manufactured by Jaguar Land Rover Limited for, and registered in, the United States and Puerto Rico.
The Federal Emission Performance Warranty is in effect for two (2) years or 24,000 miles, whichever occurs first, beginning on the date of the first retail sale or the date of entry into demonstrator or company service, whichever occurs first.
Under the Federal Emission Performance Warranty, JLRNA will repair, replace, or adjust, with no charge for labor, diagnosis or parts, any emission control device or system, if all of the following apply:
In addition, components with the suffix 1 ( ¹ ) in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE lists are covered for eight (8) years or 80,000 miles, whichever occurs first.
Applicability: All vehicles, certified in accordance with Environment and Climate Change Canada, which are originally specified and manufactured by Jaguar Land Rover Limited for, and registered in, Canada.
Under the Federal Emission Design and Defect Warranty, Jaguar Land Rover Canada (JLRC) must provide coverage for two (2) years or 40,000 kilometres, whichever occurs first. JLRC has voluntarily extended this warranty to the warranty limits under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. See SUMMARY OF WARRANTIES.
The warranty period for the vehicle begins on the date of the first retail sale, or on the date of entry into demonstrator or company service, whichever occurs first, and continues for the time/distance stated above.
Items that require scheduled replacement are warranted up to the replacement interval as specified in the New Vehicle Limited Warranty.
JLRC warrants that Jaguar vehicles are designed, built, and equipped so as to conform at the time of sale with the Environment and Climate Change Canada emission standards applicable at the time of manufacture, and are free from defects in factory-supplied materials and workmanship which could cause the vehicle to fail applicable regulations. You will not be charged for repair, replacement, or adjustments needed to correct emissions-related defects of the parts listed in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE section, shown later in this section of the Owner’s Handbook, Labor and diagnostic costs are included.
In addition, components with the suffix 1 ( ¹ ) in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE lists are covered for eight (8) years or 130,000 kilometres, whichever occurs first.
Applicability: All vehicles, certified in accordance with Environment and Climate Change Canada, which are originally specified and manufactured by Jaguar Land Rover Limited for, and registered in, Canada.
The Federal Emission Performance Warranty is in effect for two (2) years or 40,000 kilometres, whichever occurs first, beginning on the date of the first retail sale or the date of entry into demonstrator or company service, whichever occurs first.
Under the Federal Emission Performance Warranty, JLRC will repair, replace, or adjust, with no charge for labor, diagnosis or parts, any emission control device or system, if all of the following apply:
In addition, components with the suffix 1 ( ¹ ) in the EMISSION CONTROL SYSTEM WARRANTY COVERAGE lists are covered for eight (8) years or 130,000 kilometres, whichever occurs first.
The following is a list of the parts that are covered under the Federal Emission Control System Warranties. Your vehicle may not be equipped with certain components appearing on the list.
The California Air Resources Board and Jaguar Land Rover North America, LLC (JLRNA) are pleased to explain the emission control system warranty on your vehicle. In California, new motor vehicles must be designed, manufactured and equipped to meet the State’s stringent anti-smog standards. JLRNA must warrant the emission control system on your vehicle for the periods of time listed in this section, provided there has been no abuse, neglect, or improper maintenance of your vehicle.
Your emission control system may include parts such as the fuel injection system, the ignition system, the catalytic converter, and engine computer. Also included may be hoses, belts, connectors and other emission related assemblies.
Where a warrantable condition exists, JLRNA will repair your vehicle at no cost to you. Repairs include diagnosis, parts and labor.
This warranty is applicable to all vehicles that are registered in the following states:
The warranty period for the vehicle begins on the date of first retail sale, or on the date of entry into demonstrator or company service, whichever occurs first.
Parts covered under this DEFECTS WARRANTY are listed in the topic EMISSION CONTROL SYSTEM WARRANTY COVERAGE. See EMISSION CONTROL SYSTEM WARRANTY COVERAGE.
An emission-related warranted part is any part on the vehicle, or any part installed during a warranty repair, which affects any regulated emission from a motor vehicle that is subject to California emission standards.
If a part listed on the seven (7) years or 70,000 miles parts lists (see below) is defective, the part will be repaired or replaced by JLRNA. This is your long-term emission control system DEFECTS WARRANTY.
If a part listed under FEDERAL EMISSION CONTROL SYSTEM WARRANTIES – USA ONLY with the suffix 1 (¹) is defective, the part will be repaired or replaced by JLRNA for a warranty period of eight (8) years or 80,000 miles, whichever occurs first. See FEDERAL EMISSION CONTROL SYSTEM WARRANTIES – USA ONLY.
| Part name | 5.0L |
|---|---|
| Exhaust manifold | ✓ |
| Fuel injector | ✓ |
| Fuel injector supply manifold | ✓ |
| Fuel tank | ✓ |
| Fuel tank filler pipe and hose assembly | ✓ |
| High pressure fuel pump assembly | ✓ |
| Intake manifold | ✓ |
| In-tank fuel pump assembly | ✓ |
| Knock sensor | ✓ |
| Oil separator | ✓ |
| Oxygen sensor (upper) | ✓ |
| Positive Crankcase Ventilation (PCV) valve | ✓ |
| Supercharger assembly | ✓ |
| Supercharger intercooler | ✓ |
| Supercharger intercooler pump | ✓ |
| Supercharger intercooler radiator | ✓ |
| Throttle body assembly | ✓ |
| Variable valve timing unit | ✓ |
Miscellaneous Items listed under EMISSION CONTROL SYSTEM WARRANTY COVERAGE receive 7 years/70,000 miles (whichever occurs first) warranty coverage whenever their repair or replacement is associated with the specific parts and models eligible for receiving repair as shown in the table above. See EMISSION CONTROL SYSTEM WARRANTY COVERAGE.
As the vehicle owner, you are responsible for the performance of the required maintenance listed in this publication. JLRNA recommends that you retain all receipts covering maintenance of your vehicle, but JLRNA cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Jaguar retailer/authorized repairer as soon as a problem exists.
As the vehicle owner, you should also be aware that JLRNA may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect, improper maintenance, or unapproved modifications.
If you have any questions regarding your warranty rights and responsibilities or if you want to report what you believe to be violations of the terms of this warranty you should contact the Jaguar Land Rover Customer Relationship Center as outlined in the topic JAGUAR LAND ROVER CUSTOMER RELATIONSHIP CENTER. See CUSTOMER ASSISTANCE.
Alternatively, contact the California Air Resources Board at:
State of California Air Resources Board
Mobile Source Operations Division
9528 Telstar Avenue
El Monte, CA 91731
There are maintenance schedules and parts replacement intervals for California specification vehicles that are considered the minimum requirement. Any part scheduled for replacement at a scheduled maintenance interval is covered only up to that scheduled maintenance interval. The service and replacement intervals for these items are indicated in the maintenance schedules in the Owner’s Handbook and Passport to Service maintenance section.
Overseas delivery vehicles obtained through the U.S. Military Sales Overseas Delivery Program that have been manufactured to U.S. specifications are entitled to all applicable Jaguar warranties as detailed in this handbook. Warranty coverage begins on the retail delivery date.
Overseas delivery vehicles obtained through the Military Sales Overseas Delivery Program that have been manufactured to Canada specifications are entitled to all applicable Jaguar warranties as detailed in this handbook. Warranty coverage begins on the retail delivery.
All warranties except for the corrosion protection limited warranty.
It is the owner’s responsibility to follow the recommended Jaguar maintenance schedule. All Jaguar vehicles with 2.0L, 3.0L, and 5.0L gasoline engines should have their first scheduled maintenance at 16,000 miles (26,000 kilometres) or 12 months from the date of delivery, whichever occurs first. Subsequent maintenance must be carried out at intervals not to exceed the recommended distance or 12 months, whichever occurs first.
Should the vehicle have a high proportion of short journeys or operate in severe conditions, Jaguar Land Rover (JLR) recommends that the maintenance procedures be performed at intervals not to exceed six (6) months.
It is perfectly normal for the vehicle to consume some engine oil during normal use. It is the owner’s responsibility to ensure that the engine oil is maintained at the proper level in between the scheduled maintenance intervals. Additionally, more frequent checks of under hood fluids and tire pressures can help minimize your chance of being inconvenienced while on the road, and may extend the life of certain wear and tear components. Jaguar retailer/authorized repairers may offer supplemental maintenance services as a convenience to those owners who do not wish to perform these services themselves.
The owner must maintain a record of when and where each scheduled maintenance service was performed. JLR may request proof that the required scheduled maintenance service has been performed at the correct time.
Scheduled maintenance may be performed by any service agency that is in the business of servicing this type of vehicle. The vehicle owner may also perform the maintenance; however, he may be required to show that the proper parts were used and that he was able to perform the maintenance correctly. Improper maintenance performed by anyone other than a Jaguar retailer/authorized repairer that results in repair costs during the warranty period are the responsibility of the vehicle owner.
The instructions in this publication specify that certain service parts are to be replaced at recommended intervals. These replacement parts are not covered by any vehicle emission warranty at any time unless the service part is shown to be defective during the warranty period.
It is the owner’s responsibility to use only fuel which is specified in the Owner’s Handbook. The use of leaded or alternative fuels could adversely affect the emission control system, causing the vehicle to fail an emission test, and may cause other vehicle running concerns. Subsequent repairs are the responsibility of the owner. Consult a Jaguar retailer/authorized repairer as to when alternative fuel blends may be used, and the limitations involved.
All receipts covering maintenance work should be transferred to the new owner if the vehicle is sold.
In order to have work carried out under warranty, you must adhere to the following guidelines:
Only a Jaguar retailer/authorized repairer may perform repairs, adjustment and replacement of parts under the Jaguar New Vehicle Limited Warranty. In an emergency situation, when no Jaguar retailer/authorized repairer is available and it is not possible to get the vehicle to such a retailer, necessary repairs effected by any available service establishment may be covered by the warranty.
The owner is entitled to reimbursement for emergency repairs to items covered under this warranty, but the reimbursement is not to exceed the manufacturer’s suggested retail price for all warranted parts replaced, labor charges based on the manufacturer’s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate. Replaced parts and paid invoices must be presented at a Jaguar retailer/authorized repairer as a condition of reimbursement for emergency repairs not performed at a Jaguar retailer/authorized repairer.
Only a Jaguar retailer/authorized repairer may perform repairs and replacement of parts under the Jaguar Corrosion Protection Limited Warranty.
Repair to, or replacement of, any emission control system part found to be defective and covered by a Jaguar warranty will be performed by a Jaguar retailer/authorized repairer at his place of business at no charge to the owner for labor (including diagnosis) and parts.
The owner may elect to have maintenance, replacement, or repair of the emission control system performed by any automobile repair establishment or individual. The owner may elect to use parts other than Jaguar-approved service or re-manufactured parts without invalidating this warranty; however, the cost of such service and parts will not be covered under the warranty.
While it is preferable that emission control system maintenance and repair work be performed by a Jaguar retailer/authorized repairer, the validity of Jaguar emission warranties does not depend on it. Maintenance, replacement, or repair of emission control devices and systems may be performed by any automotive repair establishment or individual, using a certified part. While JLR recommends using approved parts, the validity of the warranty does not depend on the use of any particular brand of replacement parts.
The Jaguar emission control system was designed, built, tested and certified using genuine Jaguar parts, and the vehicle is certified by the manufacturer as being in conformity with Environmental Protection Agency and/or California Air Resources Board, and Environment and Climate Change Canada emission control regulations. It is recommended that any replacement parts used for maintenance, repair, or replacement be JLR-approved service or re-manufactured parts.
The use of replacement parts that are not of equivalent quality may impair the effectiveness of the emission control system. An owner using such parts should make sure that they are warranted by the manufacturer to be equivalent to genuine Jaguar parts in performance and durability.
The use of non-Jaguar-approved parts does not automatically invalidate the warranty. However, such parts are not covered under the warranty unless the non-Jaguar part is damaged by a Jaguar-approved service or re-manufactured part.
JLR will not deny warranty liability resulting from:
Nor will JLR deny such coverage because of work performed in an emergency situation to rectify an unsafe condition (including an unsafe driveability condition) attributable to the manufacturer if the owner has taken timely steps to put the vehicle back in proper operating condition.
JLR will not reject any claim because of the use of an uncertified or unapproved part, or for noncompliance with any maintenance instruction, unless this action has caused the vehicle to fail to comply with emission standards.
All Jaguar vehicles incorporating alterations or conversions outside of Jaguar authorized programs will continue to carry the JLR warranty only on those areas of the vehicle that are not affected by the alteration or conversion.
The retailer/authorized repairer makes no representation or warranty that the emission control system or any part thereof is without defect nor that the system will perform properly. The manufacturer’s emission performance warranty referred to above furnished with this vehicle is solely that of the manufacturer.
This statement is required by section 207 of the Clean Air Act (42 U.S.C. 7541) and the EPA regulations issued thereunder.
Refer to the following guidelines in order to obtain a warranty repair:
To obtain repairs, replacements, service adjustments or wear parts replacement under your limited warranty, you must present your vehicle to a Jaguar Land Rover (JLR) retailer/authorized repairer (unless it is an ‘emergency repair’ as defined in the topic New vehicle limited warranty), within the applicable warranty period and request the warranty service you would like to receive. When making warranty repairs, the retailer/authorized repairer will use approved Jaguar parts, re-manufactured parts approved by JLR or other parts authorized by JLR.
A warranty claim made under either the Emission Design and Defect Warranty or the Emission Performance Warranty may be submitted by bringing the Jaguar vehicle to any a Jaguar retailer/authorized repairer or to any facility authorized by JLR to perform such work or service. If the emission warranty claim is accepted, it will be the obligation of JLR to make all adjustments, repairs or replacements needed to ensure that the vehicle complies with applicable Environmental Protection Agency (EPA) or Environment and Climate Change Canada emission standards, and that the vehicle will continue to comply and operate safely throughout the warranty period (provided the Jaguar vehicle is properly maintained and operated).
The warranty work required will be performed at the expense of JLR only if the repairs are performed by a Jaguar retailer/authorized repairer or by any facility authorized by JLR to perform such work or service.
Most Jaguar retailer/authorized repairers will be able to inform owners promptly as to whether a claim under either vehicle emission warranty is covered. If the retailer/authorized repairer informs the owner that an emission warranty claim is not covered, the claim will be sent to JLR for a final determination.
JLR must render a final decision within 30 days of the date the vehicle was presented to a Jaguar retailer/authorized repairer or facility for emission related repair, or within the time period set by local, provincial, state or federal law for vehicle repairs to be completed without incurring further penalties or sanctions, whichever period is shorter. However, this time period may be extended if the owner requests a delay, or if an event occurs that is not attributable to JLR, or to the authorized repair facility.
If JLR agrees that the claim is not valid, a written explanation of the reasons why the claim is being denied will be provided.
If, under the Emission Performance Warranty only, a final determination is not received during the required time period, and the failure is not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLR. JLR will be responsible for repairing the Jaguar vehicle’s emission control system free of charge.
Similarly, if, under the Emission Performance Warranty only, the authorized repair facility is unable (for reasons not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLR) to repair the Jaguar vehicle within the required time period, the owner shall be entitled to have the warranty remedy performed at the expense of JLR by any repair facility of the owner’s choosing.
If the Jaguar vehicle must be tested, or other procedures must be performed to determine that the emission claim is valid, JLR must pay those expenses. However, if it is determined that there is reason to reject the claim, these expenses are the responsibility of the vehicle owner.
Further information concerning the vehicle emission control system warranties may be obtained by contacting the Jaguar Land Rover Customer Relationship Center. See CUSTOMER ASSISTANCE.
Information may also be obtained and violations of warranty terms may be reported by contacting:
USA: Environmental Protection Agency (The EPA)
Canada: Environment and Climate Change Canada
A warranty claim made under either the Emission Defect Warranty or the Emission Performance Warranty may be submitted by bringing the Jaguar vehicle to any Jaguar retailer/authorized repairer or to any facility authorized by Jaguar Land Rover North America, LLC (JLRNA) to perform such work or service. If the emission warranty claim is accepted, it will be the obligation of JLRNA to make all adjustments, repairs or replacements needed to ensure that the vehicle complies with applicable California Air Resources Board (CARB) and Environmental Protection Agency (EPA) emission standards, and that the vehicle will continue to comply and operate safely throughout the warranty period (provided the Jaguar vehicle is properly maintained and operated).
The warranty work required will be performed at the expense of JLRNA only if the repairs are performed by a Jaguar retailer/authorized repairer or by any facility authorized by JLRNA to perform such work or service.
If a Jaguar vehicle fails a smog check test, all necessary repairs and adjustments will be made by a Jaguar retailer/authorized repairer to ensure that your vehicle passes the inspection. The warranty work required will be performed at the expense of JLRNA only if the repairs are performed by a Jaguar retailer/authorized repairer or by another facility authorized by JLRNA to perform such work.
Most Jaguar retailer/authorized repairers will be able to inform owners promptly as to whether a claim under either vehicle emission warranty is covered.
If the retailer/authorized repairer informs the owner that an emission warranty claim is not covered, the claim can be sent to JLRNA for a final determination. JLRNA must render a final decision within 30 days of the date the vehicle was presented to a Jaguar retailer/authorized repairer or facility for emission related repair, or within the time period set by local, state or federal law for vehicle repairs to be completed without incurring further penalties or sanctions, whichever period is shorter. However, this time period may be extended if the owner requests a delay, or if an event occurs that is not attributable to JLRNA or to the authorized repair facility.
If JLRNA agrees that the claim is not valid, a written explanation of the reasons why the claim is being denied will be provided.
If, under the Emission Performance Warranty only, a final determination is not received during the required time period, and the failure is not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLRNA, JLRNA will be responsible for repairing the Jaguar vehicle’s emission control system free of charge.
Similarly, if, under the Emission Performance Warranty only, the authorized repair facility is unable (for reasons not attributable to the owner/operator or to events that are beyond the control of the repair facility and JLRNA) to repair the Jaguar vehicle within the required time period, the owner shall be entitled to have the warranty remedy performed at the expense of JLRNA by any repair facility of the owner’s choosing.
If the Jaguar vehicle must be tested, or other procedures must be performed to determine that the emission claim is valid, JLRNA must pay those expenses. However, if it is determined that there is reason to reject the claim, these expenses are the responsibility of the vehicle owner.
Further information concerning the vehicle emission warranties may be obtained by contacting the Jaguar Land Rover Customer Relationship Center. See CUSTOMER ASSISTANCE.
Information may also be obtained and violations of warranty terms may be reported by contacting the EPA and/or CARB at the following addresses:
Director, Certification and Compliance Division (6405-J)
Environmental Protection Agency
1200 Pennsylvania Avenue N.W.
Washington, DC 20460
Or:
State of California Air Resources Board
Mobile Source Operations Division
9528 Telstar Avenue
El Monte, CA 91731
If you are dissatisfied with warranty repairs performed on your vehicle, the following steps should be taken to address your concerns:
Write to:
USA:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, New Jersey 07495
Canada:
Jaguar Land Rover Canada ULC
ATTN: Jaguar Land Rover Customer Relationship Center
75 Courtneypark Drive West, Unit 3
Mississauga, ON
L5W 0E3
Call:
USA: 1-800-452-4827
Canada: 1-800-265-1695
Mon. – Fri., 7:00 am – 9:00 pm Eastern
Sat., 9:00 am – 6:00 pm Eastern
Email:
USA: Go to www.jaguarusa.com then:
Canada: Go to www.jaguar.ca then:
When contacting JLR by telephone, a Jaguar Land Rover Customer Relationship Center Representative will answer your call and attempt to resolve your concern.
In order to expedite resolution of your concern, please provide the Jaguar Land Rover Customer Relationship Center Representative with the following information:
Jaguar Land Rover North America, LLC (JLRNA) participates in state sponsored alternate dispute resolution programs where they are available and required by law. The alternate dispute resolution programs are operated by state agencies. The state agency responsible for administering the program in your state should be contacted for further information.
Jaguar Land Rover Canada ULC (JLRC) participates in province-sponsored alternative dispute resolution programs where they are available and required by law. These alternatives dispute resolution mechanisms are essentially third party panels.
JLRNA participates in two independent alternative dispute resolution programs.
AUTOCAP® (Automotive Consumer Action Program) and BBB AUTO LINE® are national alternative dispute resolution programs, sponsored by the National Automobile Dealers Association and the Better Business Bureau, respectively. Consumers may contact AUTOCAP® through their state’s department of motor vehicles or BBB AUTO LINE® through the Better Business Bureau. For details on BBB AUTO LINE®, see BBB AUTO LINE®.
Lemon laws permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances.
The provisions of the laws vary from state to state. To the extent allowed by state law, it is required that you first provide JLRNA with written notification of any defects or non-conformities covered by state law. In some states, JLRNA may have the right to a final attempt to correct the warranty non-conformities before you pursue the remedies provided by the laws.
Your written notification should be sent by certified mail to the address shown in the topic JAGUAR LAND ROVER CUSTOMER RELATIONSHIP CENTER above.
Refer to the Dispute Resolution Supplement for information regarding you rights under your state’s Lemon Laws. See BBB AUTO LINE®.
You may also contact BBB AUTO LINE® directly for assistance at 800-955-5100, option #1 or online at www.bbb.org.
As part of Jaguar Land Rover (JLR)’s commitment to a pleasurable driving experience, the Jaguar Roadside Assistance Program is furnished at no additional cost to you for the term of your New Vehicle Limited Warranty.
The Jaguar Roadside Assistance Program is only available to vehicles with the New Vehicle Limited Warranty. See SUMMARY OF WARRANTIES.
If your New Vehicle Limited Warranty is canceled or voided for any reason (including, but not limited to, modification or alteration to the vehicle, or if the vehicle’s title is reported as dismantled, fire, flood, junk, rebuilt, reconstructed, salvaged, totaled, or stolen) your Jaguar Roadside Assistance Program privileges and services detailed herein are also canceled and voided.
The Jaguar Roadside Assistance Program does not apply beyond a valid New Vehicle Limited Warranty.
The benefits detailed here are available 24 hours a day, 365 days a year, through our toll-free telephone number. For Roadside Assistance dial:
The Jaguar Roadside Assistance Program offers the following benefits:
In the event of a warranty-related disablement involving your Jaguar vehicle that renders the vehicle inoperative, Jaguar Roadside Assistance will arrange to transport your vehicle to the nearest Jaguar retailer/authorized repairer. This service will be provided throughout the U.S., Canada and Puerto Rico at no cost to you. Your vehicle must be accessible to our dispatched transport facility (as determined by our facility) to receive this service.
Should you accidentally run out of fuel, require a battery jump, or need help in changing a flat tire, Jaguar Roadside Assistance will dispatch assistance to deliver a small quantity of gas, change a flat tire with your inflated spare, or arrange a battery jump to allow you to proceed to your destination.
Trip interruption benefits are provided in the event of a warranty-related disablement that occurs more than 50 miles (80 kilometres) from your primary residence. Reasonable reimbursement for meals, lodging and alternate transportation expenses are included unless you have already reached your final destination.
Reimbursement for meals and lodging is not extended if you have already reached your final destination.
Original receipts must be provided for your reimbursement to be processed.
Items such as entertainment, non-essential goods and services, rental vehicle drop-off fees, expenses and claims paid by your insurance company or other provider, and insurance deductibles are not eligible for reimbursement.
Jaguar Roadside Assistance will provide owners with the location and phone number of the nearest Jaguar retailer/authorized repairer. When traveling, this will enable you to locate Jaguar authorized parts and service via a simple toll-free call from anywhere in the United States or Canada.
If your Jaguar vehicle becomes disabled while in operation, proceed as follows:
USA: 1-800-452-4827
Canada: 1-800-265-1695
Your name.
The 17-digit Vehicle Identification Number (VIN). The VIN appears on your insurance card, and on the plate located at the bottom left of the vehicle windshield.
The current mileage/odometer reading of your Jaguar vehicle.
The vehicle location.
A telephone number where you can be reached.
A brief description of the problem.
The Jaguar Roadside Assistance representative will work with you to find the best solution to the problem. If it is safe to do so, it is recommended that you remain with the vehicle until assistance arrives.
The Jaguar Roadside Assistance program does NOT cover the following:
Climatic and operating conditions affect maintenance requirements to a large extent. Therefore, we recommend that you contact a Jaguar Land Rover (JLR) retailer/authorized repairer about the determination of maintenance intervals.
Vehicles operating under arduous conditions, e.g., frequent short trips, off-road use, trailer towing and frequent starts below freezing, will require more frequent servicing. Under these circumstances, the maintenance intervals should be cut in half.
Performance of recommended maintenance is not required to retain eligibility for the emission warranty or manufacturer recalls.
Routine services must be carried out throughout the life of the vehicle. All vehicles have a service interval indicator in the instrument panel. When a service is required, SERVICE is displayed in the instrument panel when the engine Start/Stop button is pressed.
SERVICE is displayed in the instrument panel. The instrument panel also displays when the next service is due, based on actual time or distance traveled (whichever occurs first).
On completion of a service, the instrument panel countdown feature will be reset.
Service schedules for arduous operating conditions (routine stop and go driving, extreme temperatures, dusty conditions, off-road driving, and/or frequent trailer towing) are not displayed in the instrument panel.
| Interval: Miles x 1,000 | 16 | 32 | 48 | 64 | 80 | 96 | 112 | 128 | 144 | 160 |
|---|---|---|---|---|---|---|---|---|---|---|
| Interval: Kilometres x 1,000 | 26 | 51 | 77 | 103 | 129 | 154 | 180 | 206 | 232 | 257 |
| Interval: Years | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Check for and complete all open Recalls and Service Actions | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Perform vehicle inspection checks | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace engine oil and filter | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Replace engine air cleaner element | ✓ | ✓ | ||||||||
| Replace interior air filter element | ✓ | ✓ | ✓ | ✓ | ✓ | |||||
| Replace brake fluid | ✓ | ✓ | ✓ | ✓ | ✓ | |||||
| Replace spark plugs | ✓ | |||||||||
| Replace front accessory drive belt | ✓ | |||||||||
| Replace supercharger belt | ✓ | |||||||||
| Replace transmission oil and filter | ✓ | |||||||||
| Replace transfer case oil | ✓ | ✓ | ✓ | |||||||
| Replace front differential oil | ✓ | |||||||||
| Replace rear locking differential oil | ✓ | ✓ | ||||||||
| Replace engine coolant | ✓ | |||||||||
| Perform comprehensive road test; check operation of all vehicle features | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Reset service indicator | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Fault lamp(s) illuminated? If ‘yes’, use Jaguar Land Rover-approved diagnostic tool for diagnosis/repair | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Report any unusual features of vehicle condition and additional work required | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Endorse service record | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
The Jaguar Clubs of North America (JCNA), founded on January 16, 1958, exists to promote and encourage a spirit of mutual interest and assistance among owners of Jaguar automobiles. JCNA assists in the formation of local Jaguar owner’s clubs and charters these groups to provide a means for the exchange of information concerning Jaguar automobiles. JCNA also publishes periodic bulletins and magazines containing material of interest to members.
JCNA sponsors Championship competitions for members in Concours d’Elegance, road rallies and slaloms, and encourages affiliate clubs to take part in these activities. Local clubs also hold social meetings, tours and other events.
JCNA dues include a subscription to the JAGUAR JOURNAL, a bi-monthly magazine containing articles of interest to all Jaguar owners. The JOURNAL covers Jaguar company, product and racing news, technical data, club activity information, and feature articles of general interest with a Jaguar focus.
To receive JCNA information and a list of local clubs, visit the website at www.JCNA.com or call 1-888-CLUBJAG (1-888-258-2524) (not for Roadside Assistance).
JCNA is an independent organization and is not affiliated with Jaguar Land Rover North America, LLC (JLRNA), or Jaguar Land Rover Canada ULC (JLRC).
The views expressed by The Jaguar Clubs of North America are not necessarily those of JLRNA, or JLRC.
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