2023 Ford E-350 Connecting the Vehicle to a Mobile Network User Manual

2023 Ford E-350 Connecting the Vehicle to a Mobile Network

CONNECTING THE VEHICLE TO A MOBILE NETWORK

WHAT IS THE MODEM

The modem allows access to a range of features built into your vehicle

ENABLING AND DISABLING THE MODEM

1. Press Settings.
2. Press FordPass Connect.
3. Press Connectivity Settings.
4. Switch connectivity features on or off

DISABLING THE CONNECTIVITY DEVICE

To disable the connectivity device, contact the Ford Customer Relationship Center.

CONNECTING FORD PASS TO THE MODEM

1. Make sure that the modem is enabled using the vehicle settings menu.
2. Open the FordPass app on your device= and log in.
3. Add your vehicle or select your vehicle if already added.
4. Select the option to activate your vehicle.
5. Make sure that the name on the screen matches the name shown in your FordPass account.
6. Confirm that the FordPass account is connected to the modem

CONNECTED VEHICLE–FREQUENTLY ASKED QUESTIONS

Why can I not confirm the connection of my FordPass account to the modem?

1. The modem is not enabled. Switch vehicle connectivity on.
2. The network signal is weak. Move your vehicle closer to a place where the network signal is not obstructed