2023 Polestar 2 Key Owner’s Manual

2021 Polestar 1-LOGO

2023 Polestar 2 Key

2023 Polestar 2 product image

Antenna locations for the start and lock system

Antennas for the keyless starting and locking systems are integrated in the vehicle.
2023 Polestar 2 Key

Antenna locations for Digital Key:

In the lower section of the tunnel console on the passenger side

Antenna locations for the keyless system:

In the storage compartment in the tunnel console
In the upper front section of the left-side rear door
In the upper front section of the right-side rear door
In the cargo compartment
WARNING

Individuals with an implanted pacemaker should not allow the pacemaker to come within 22 cm (9 in.) of the locking systems’ antennas. The aim of this is to prevent disturbances between the pacemaker and the locking systems.

Connecting key to user profile

  • A remote key can be connected to a profile. The profile with all its settings is then selected automatically every time this specific key is identified when the vehicle is unlocked or the driver’s door is opened.
  • The first time the key is used, it is not linked to any specific profile. When the vehicle is started, the Owner profile or the last-used profile is automatically activated.

Connecting key to profile

NOTE

If the key was previously linked to another profile, the link will be moved from the previous profile to the active profile.

  • Tap the initials at the top of the center display.
  • Tap on the active profile.
  • Select Connect key to profile to connect the selected key to a profile.

It is only possible to connect a profile to the key currently in use in the vehicle. If there are any other keys in the vehicle, More than one key found. Place the key you want to connect on the backup reader. will be displayed.

2023 Polestar 2 Key Location of the backup reader in the tunnel console.

Disconnecting a key from a profile

  • Tap at the top of the center display.
  • Tap the desired profile.
  • Select Disconnect key from profile to delete the active profile from the connected key.

It is possible to disconnect a key from a profile even if the key is not in the vehicle.

Detachable key blade

  • The key contains a detachable metal key blade that can be used to activate a number of functions and preform certain actions.
  • Contact Polestar Customer Support for assistance when ordering new key blades.

Using the detachable key blade

The detachable key blade can be used to:

  • manually open the driver’s door if central locking cannot be activated with the regular key
  • emergency-lock the doors.

Detaching the key blade

2023 Polestar 2 Key
  • Hold the key with the front side (with the Polestar logo) facing up and move the button on the key ring section to the right. Slide the front cover slightly upward.
  • The cover will loosen and can be removed from the key.
2023 Polestar 2 Key
  •  Remove the key blade by pulling it up.
2023 Polestar 2 Key
  • Put the key blade back into its designated spot in the key after use.
  •  Replace the cover by pressing it down until it clicks into place.
  •  Slide the cover back.

An additional click indicates that the cover is correctly in place.

Electronic immobilizer

  • The electronic immobilizer is a start inhibitor that helps prevent the vehicle from being started by an unauthorized person.|
  • The vehicle can only be started with the right key.

The following instrument panel error messages are related to the electronic immobilizer:

Symbol Message Meaning
2023 Polestar 2 Key
Vehicle key not detected See Manual Key not recognized during start. Place the key on the key symbol in the cupholder and try to start the vehicle again.

Key range

  • The vehicle’s physical keys function within a certain distance from the vehicle.
  • The range differs for different key functions. The vehicle has several antennas and sensor areas to detect if a key is in or near the vehicle, or if the standard key’s buttons are used.
NOTE

The functions of the key can be disrupted by ambient radio waves, buildings, topographical conditions, etc. The vehicle can always be locked or unlocked using the key blade.

Range for the key’s button functions

The standard key’s button functions have a range of approx. 20 meters (65 feet) from the vehicle.
If the vehicle doesn’t react to the push of a button, move closer to the vehicle and try again.

Range during keyless use

2023 Polestar 2 Key (7)The keyless system’s sensor areas.

For keyless operation to be possible, a key must be near the vehicle. The sensor areas have a radius of approx. 1.5 meters (5 feet) along the long sides of the vehicle and 1 meter (3 feet) at the tailgate.

If the key is removed from the vehicle

2023 Polestar 2 Key (7)If the key is removed from the vehicle while it is running, the warning message Vehicle key not detected See Manual will be displayed in the instrument panel and an audible signal will sound if all doors are closed.

When the key is back in the vehicle, the message will disappear when all doors have been closed or the O button on the steering wheel is pressed.

Keys

The vehicle has two physical keys – the standard key and the buttonless key.

2023 Polestar 2 Key (7)The standard key and the buttonless key (Key Tag).

With the keyless start function, a key only needs to be inside the vehicle for the vehicle to be started.

The keys can be linked to different user profiles with personalized settings.

Standard key’s buttons

2023 Polestar 2 Key (7)The key has four buttons, one on the left side and three on the right.

2023 Polestar 2 Key  Locking – Press the button once to lock the doors and the tailgate and arm the alarm.
Press and hold the button to close all windows.
2023 Polestar 2 Key  Unlocking – Press the button once to unlock doors and tailgate and disarm the alarm.
Press and hold to open all windows, for example to air out the vehicle quickly in hot weather.
2023 Polestar 2 Key  Tailgate – Press the button to unlock the tailgate and disarm the alarm.
Press and hold the button to open the tailgate. Press and hold to close an open tailgate (an audible warning signal will be given).
2023 Polestar 2 Key   Panic alarm – Used to attract attention in emergency situations. Press and hold the button for at least 3 seconds or press twice within 3 seconds to activate the vehicle’s turn signals and horn. To deactivate, wait at least 5 seconds and press the button again. If no action is taken, the panic alarm will deactivate automatically after 3 minutes.
WARNING

If anyone is left in the vehicle, make sure that power to the power windows is cut off by always taking the key with you when you leave the vehicle.

NOTE

A key that has been locked in the vehicle is temporarily deactivated and cannot be used until the vehicle is unlocked using another valid key.

Buttonless key, Key Tag

Start and keyless locking/unlocking work in the same way on the buttonless key as on the standard key. The key is waterproof up to a depth of approx. 10 meters (30 feet) for up to 60 minutes. It does not have a key blade and the battery cannot be replaced.

Interference

Electromagnetic fields or obstructing objects may interfere with the key’s functions for keyless start and keyless locking and unlocking.

NOTE

Avoid storing the key near metal objects or electronic devices, e.g. phones, tablets, laptops or chargers – preferably no closer than 10-15 cm (4-6 in.).

If you experience interference, use the standard key’s detachable blade to unlock the vehicle. Then place the key in the backup reader in the tunnel console to disarm the alarm and start the vehicle.

NOTE

To help ensure that the key can be detected by the backup reader, make sure there are no other vehicle keys, metal objects or electronic devices (phones, tablets, laptops, chargers, etc.) in the storage compartment. These objects can interfere with its functioning.

WARNING

California Proposition 65

Operating, servicing and maintaining a passenger vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.

Locking and unlocking using the key

All doors and the tailgate can be locked and unlocked simultaneously using the buttons on the key.
2023 Polestar 2 Key (7)

Locking using the key

  • Press the 2023 Polestar 2 Key  button on the key to lock the vehicle.

To activate the locking sequence, all doors must be closed. If any door or the tailgate is open, they will be locked and the alarm will be armed once they are closed.

NOTE

A key that has been locked in the vehicle is temporarily deactivated and cannot be used until the vehicle is unlocked using another valid key.

Locking when the tailgate is open

NOTE

Do not leave the vehicle’s key in the cargo compartment. If the key is detected in the vehicle when the tailgate is closed after locking, the tailgate will not lock.

Unlocking using the key

  • Press the 2023 Polestar 2 Key  button on the key to unlock the vehicle.

Automatic relocking

If none of the doors or tailgate are opened within two minutes after being unlocked, they will automatically relock. This function reduces the risk of inadvertently leaving the vehicle unlocked.

Key not working

NOTE

Move closer to the vehicle and try to unlock it again.
If the key is not working to lock or unlock the vehicle, its battery may be discharged. Use the detachable key blade to lock/unlock the driver’s door instead.

Locking and unlocking with detachable key blade

The detachable key blade can be used to unlock the vehicle from outside, for example if the vehicle has no electrical current or if the key’s battery is discharged.

Unlocking

The alarm will be triggered when the vehicle is unlocked using the key blade.

2023 Polestar 2 Key (7)
  • Pull the front left-hand door handle to its end position to access the lock cylinder.
  • Put the key in the lock cylinder.
  • Turn the key clockwise 45 degrees so that the key blade is pointing straight rearward.
  • Turn the key blade back 45 degrees to its original position. Remove the key from the lock cylinder and release the handle so that it returns to its original position against the vehicle.
  • Pull the door handle.

> The door will open.

NOTE

When the door is unlocked using the detachable key blade and then opened, the alarm will be triggered.

LockingThe doors have a lock mechanism in the side of the door that must be pushed in using the key blade. The door will then be locked mechanically and cannot be opened from the outside.

The doors can still be opened from inside.

2023 Polestar 2 Key (7)Manual door lock.

  • Remove the detachable key blade from the key. Insert the key blade into the opening for the lock mechanism and push the key in as far as possible, about 12 mm (0.5 in).
2023 Polestar 2 Key The door can be opened from both the outside and the inside.
2023 Polestar 2 Key The door cannot be opened from the outside. To return to position A, open the door using the inside door handle.
NOTE
  • The door’s lock controls only lock that specific door, not all doors simultaneously.
  • A manually locked rear door with activated child lock cannot be opened from either the inside or the outside. The door can be unlocked using the buttons on the key, the central locking button or the Polestar app.

Ordering additional keys

  • If more keys than the standard number supplied with the vehicle are needed, or if any key is lost, new keys can be ordered.
  • A total of six physical keys can be programmed and used for the same vehicle. An additional user profile will be added for each new key.

Lost key

Contact Polestar Customer Support for assistance with lost keys. As an anti-theft measure, the code of the lost remote key must be erased from the system. If a key needs to be deleted from the system or a new key added, bring all remaining keys with you to the workshop.

NOTE

Polestar recommends contacting Polestar Customer Support to copy or order new keys.

You can also obtain additional or duplicate remote control keys from certain independent repair facilities and locksmiths that are qualified to make remote control keys. Each key must be programmed to work with your vehicle. A list of independent repair facilities and/or locksmiths known to Polestar that can cut and code replacement keys can be found:

Replacing the key’s battery

The battery in the key must be replaced when it is discharged.
NOTE

All batteries have a limited service life and must eventually be replaced. The battery’s service life varies depending on how often the vehicle/key is used.

2023 Polestar 2 Key

The key battery should be replaced if

  • the information symbol illuminates and the message Vehicle key battery low See Manual is displayed in the instrument panel
  • the locks do not react after several attempts to lock or unlock the vehicle using the key within approx. 20 meters (65 feet) from the vehicle.
NOTE

Move closer to the vehicle and try to unlock it again.

The battery in the buttonless key (Key Tag) cannot be replaced – contact Polestar Customer Support.

IMPORTANT

Contact Polestar Customer Support when the Key Tag has reached the end of its service life. The key must be deleted from the vehicle because it can still be used to back-up start the vehicle.

Opening the key and replacing the battery

2023 Polestar 2 Key (7)
  • Hold the key with the front side (with the Polestar logo) facing up and move the button on the key ring section to the right. Slide the front cover slightly upward.
  •  The cover will loosen and can be removed from the key.
2023 Polestar 2 Key (7)
  •  Turn the key over, move the button to the side and slide the rear cover slightly upward.
  •  The cover will loosen and can be removed from the key.
2023 Polestar 2 Key (7)
  • Use a screwdriver or similar object to turn the battery cover counterclockwise so the markers point to OPEN.
  • Remove the cover carefully by pressing e.g. a fingernail into the indentation.
  • Pry the cover up.
2023 Polestar 2 Key (7)
  • The battery’s positive side (+) faces upward. Carefully pry out the battery as shown in the illustration.
IMPORTANT

Avoid touching new batteries and their contact surfaces with your fingers as this will impair their function.

2023 Polestar 2 Key
  • Insert a new battery with the positive side (+) facing upward. Do not touch the contact surfaces of the key battery.
  •  Place the edge of the battery downward into the holder. Slide the battery forward until it locks into place under the two plastic catches.
  •  Press the battery downward until it locks into place under the upper black plastic catch.
NOTE

Use batteries with the designation CR20323 V.

NOTE

Polestar recommends that batteries used in the key satisfy the UN Manual of Test and Criteria, Part III, sub-section 38.3. Contact Polestar Customer Support if you need to replace factory-installed batteries.

2023 Polestar 2 Key
  • Replace the battery cover and turn it clockwise until it points to CLOSE.
2023 Polestar 2 Key
  •  Put the rear cover back into position and press it down until it clicks into place.
  •  Slide the cover back.

> A second click indicates that the cover is correctly positioned and locked into place.

2023 Polestar 2 Key
  •  Turn the key over and press the front cover down until it clicks into place.
  •  Slide the cover back.

> An additional click indicates that the cover is correctly in place.

WARNING

Make sure the battery is correctly positioned with the right polarity. If the key will not be used for a prolonged period of time, remove the battery to avoid battery leakage and damage. Damaged or leaking batteries can lead to injuries in contact with skin, so use protective gloves when handling damaged batteries.

  • Keep batteries out of reach of children.
  • Do not leave batteries lying about where they could be swallowed by children or pets.
  • Never dismantle, short-circuit or throw a battery into an open flame.
  • Do not charge non-rechargeable batteries, as this could cause them to explode.

Make sure the key is undamaged before use. If any damage is detected, for example, if the battery cover doesn’t close properly, the product should not be used. Keep defective products out of the reach of children.

IMPORTANT

Be sure to dispose of end-of-life batteries in a way that protects the environment.

WARNING

California Proposition 65

Operating, servicing and maintaining a passenger vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.

Start and lock system type designations

The following information contains type designations for the start and lock system.

Alarm system

USA

FCC ID: MAYDA 5823(3)

This device complies with part 15 of the FCC rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Canada

IC: 4405A-DA 5823(3)

This device is subject to the following conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Keys

USA

Polestar Standard Key FCC ID: YGOHUF8423MS

Polestar Tag ID FCC ID: YGOHUF8432MS

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Canada

Polestar Standard Key IC: 4008C-HUF8423MS

Polestar Tag ID IC: 4008C-HUF8432MS

This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Immobilizer and Passive Entry/Passive Start systems

USA

FCC ID: LTQVO3134

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Canada

IC: 3659A-VO3134

This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Digital Key

USA

FCC ID: HYQS2NF0

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

FCC WARNING

Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

CAUTION: Radio Frequency Radiation Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines. This equipment should be installed and operated keeping the radiator at least 20 cm (7.9 in.) or more away from the person’s body.

Co-location: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Canada

IC: 1551A-S2NF0

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

(1) This device may not cause interference.

(2) This device must accept any interference, including interference that may cause undesired operation of the device.

The antenna cannot be removed (and changed) by the user.

Co-location: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

CAUTION: Radio Frequency Radiation Exposure

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated keeping the radiator at least 20 cm (7.9 in.) or more away from the person’s body.

Unlocking the tailgate using the key

The key can be used to unlock only the tailgate.
2023 Polestar 2 Key
  • Press the 2023 Polestar 2 Key  button on the key.

> The tailgate will be unlocked but remain closed.

The side doors remain locked and armed. The lock and alarm indicator on the dashboard will go out to indicate that the vehicle is no longer fully locked.

If the tailgate is not opened within approximately 2 minutes, it will be relocked and the alarm armed.

  • Press and hold the 2023 Polestar 2 Key  button on the key.

> The tailgate will unlock and open. However, the side doors will remain locked and armed.

Usage mode

  • The vehicle has three different usage modes that make different functions in the vehicle available.
  • The vehicle automatically goes into different modes: passive, comfort and drive. The table shows which functions are available in the different modes.
Position Functions
Passive When the vehicle is unlocked, the following functions are available:
  • The instrument panel shows e.g. charging information.
  • The power seats can be adjusted.

In this mode, the functions are available for a limited time and then switch off automatically.

Comfort

When someone sits in the driver’s seat or when the center display is used or started via the media button in the tunnel console:

  • The center display can be used.
  • The infotainment system starts automatically (same as while driving).
  • The climate system starts automatically (same as while driving).
  • The power seats can be adjusted.
  • Power windows, Bluetooth, navigation, phone and windshield wipers can be used.
  • The 12-volt socket in the cargo compartment can be used.
  • The USB ports can be used.
Drive When the driver sits in the driver’s seat and selects a gear:

All functions are available and the vehicle can be driven.

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