2021 Polestar 2 Maintenance and Service General Topics Owners Manual

• Turn on the vehicle’s hazard warning flashers if e.g. a wheel needs to be changed near passing traffic.

• Make sure that the parking brake is activated.

• Place chocks in front of and behind the wheels that are still on the ground. For example, use heavy wooden blocks or large stones.

• Position the jack or the lift arms at the designated points under the vehicle. The triangle markings on the plastic cover indicate where the jack attachment points/lifting points are located. There are two jack attachment points on each side of the vehicle. There is a groove for the jack at each attachment point.
  

• Position the jack under the attachment point being used, ensuring that the surface is firm, flat and not slippery.

• Crank it up until it is properly aligned and it is in contact with the vehicle’s jack attachment point. Make sure the top of the jack (or the garage lift arms) is correctly positioned in the attachment point, with the bump on the top of the jack in the recess in the attachment point and the jack base positioned vertically under the attachment point.

• Turn the jack so that the crank is as far as possible from the side of the vehicle, which will position the jack’s arms perpendicular to the vehicle’s direction of movement.

• Lift the vehicle to a suitable height for the operation you will perform.

Maintenance of the brake system

To keep the vehicle as safe and reliable as possible, follow the Polestar service intervals specified in the Status and Warranty booklet.

After replacing brake pads and brake discs, braking effect is not adapted until they are “broken in” by driving a few hundred kilometers (miles). Compensate for the reduced braking effect by applying greater pressure to the brake pedal. Polestar recommends only using Polestar-approved brake pads.

IMPORTANT

• The brake system’s components should be regularly checked for wear.
• Contact Polestar Customer Support for information on procedures.

Over-the-air software updates (OTA)

The vehicle’s software is updated through its connection to the cellular network via OTA (over-the-air) updates. When a new software update is available, it will be shown in Notifications view. Once it is downloaded, you can choose when it should be installed. Update the vehicle’s software as soon as possible when an update is available.

Downloading

The download will take place in the background via the cellular network when the vehicle is running. Depending on the size of the update and connection speed, this may take several hours. If the vehicle is switched off during the download, it will resume automatically the next time the vehicle is started.

To download updates:

• the vehicle must be connected to the Internet.
• use of connected services must be approved.

NOTE
Depending on software version, downloads may take place automatically or be started via a notification about an available software update.

Installing updates

When a software update has been downloaded and is ready to be installed, this will be indicated in Notifications view and via a message when the vehicle is started. You can choose to install the update immediately or be reminded again at a later time.

NOTE
Installation of the software update may take up to 90 minutes. During this time, the vehicle is locked and its functions are not available. Keep this in mind when choosing a time for installation of the update.

Do not install new software when the vehicle is plugged in for rapid charging. The vehicle can be left plugged in for charging from a regular wall outlet, but it will not be charged during the installation. Depending on charging source, charging may resume automatically after the installation is complete.

Before installation:

• Make sure the vehicle has a charge level of at least 40%.

• If an update is ready to be installed, this will be shown in Notifications view. Open the notification and follow the instructions in the center display.

• Exit the vehicle, close all doors and lock the vehicle.

> Installation will begin. The vehicle must be locked within a few minutes or installation will be canceled.

• Wait until the installation is finished.

> Installation may take up to 90 minutes. When the installation is finished, the vehicle can be operated as usual.

NOTE

• If possible, avoid handling the vehicle, its charging cable and other functions during the installation.
• If you need to get into the vehicle while installation is in progress, you must use the key blade.
• To help prevent false alarms, the vehicle’s burglary alarm will be disabled during the installation.

Always read through the contents of the update so that you know how the vehicle and its functions will be affected.

If the installation fails, the vehicle’s systems will reset to the last installed version.

NOTE
It is important to install software updates as soon as possible to avoid risks that may be associated with older software. If you encounter any problems with updates, please contact Polestar Customer Support.

Information on contents

You can tap the information icon in the center display to see more information about the content of the software update.

NOTE
Functionality after updating may vary depending on market, model, model year and options.

Recommendations for long-term storage

If you don’t plan to drive your vehicle for a prolonged period of time (longer than 1 month), please follow these recommendations for long-term storage. Make sure that the battery has a sufficient charge level and make it a habit to check the vehicle regularly during the long-term storage period.

Preparing for long-term storage

• The recommended charge level for long-term storage is between 40% and 50%. Set the recommended charge level in the center display.
  • If the charge level is higher than this recommended level, drive the vehicle until it has reached the recommended level.
  • If the charge level is lower than recommended, charge the vehicle to the recommended level.
• The recommended tire inflation pressure during long-term storage is 330 kPA (48 PSI). Check the inflation pressure of the tires and adjust to the correct pressure, which can be found on the vehicle’s tire information decal or certification label.

During long-term storage

• Make sure that the charging cable is plugged into a 120/240 V outlet (alternating current).
• Check the charge level regularly and charge to an appropriate level if it falls below 20%.
• If you plan to store the vehicle for longer than 3 months, it is recommended that the vehicle has a constant AC (alternating current) charge connected, with a maximum charge level set to 40% or 50%. Check regularly to make sure the AC charging is working.

NOTE
Store the vehicle in as cool a location as possible to minimize batteries aging during long-term storage. In the summer, park the vehicle indoors or in a shady location, whichever is cooler.

After long-term storage

• Check the brakes by driving the vehicle slowly for a short distance. Depress the brake pedal five times (hold down for five seconds each time).

Recommended maintenance for the camera

In order for the camera to function properly, it must be kept free of dirt, ice, snow, etc. and washed regularly with water and car washing detergent.

NOTE
Dirt, ice and snow covering the sensors could cause false warnings, reduced function, or no function.

The marked area must be cleaned regularly and kept free of decals, objects, dirt, etc., which could interfere with camera-based functions. It could cause functions to be reduced, deactivated completely or to produce an incorrect function response.

• For best possible performance, it is important to keep the areas in front of the sensors clean.
• Do not attach any objects, tape or decals to the surface of the sensors.

IMPORTANT
Only a workshop may perform maintenance on driver support components – contact Polestar Customer Support.

Recommended maintenance for the radar sensor

In order for the radar sensor to function properly, it must be kept free of dirt, ice, snow, etc. and washed regularly with water and car washing detergent.

NOTE

Dirt, ice and snow covering the sensors could cause false warnings, reduced function, or no function.

Location of the Park Assist sensors

Location of front radar sensors.

Location of rear radar sensors

• For best possible performance, it is important to keep the areas in front of the sensors clean.
• Do not attach any objects, tape or decals to the surface of the sensors.

IMPORTANT

Only a workshop may perform maintenance on driver support components – contact Polestar Customer Support.