2021 Polestar 1 Locking and unlocking
Activating and deactivating private locking
For the valet lock function to be activated the car must be in at least ignition mode I.
Two codes are used for private locking:
- A security code, which is created the first time the function is used.
- A PIN code, which is changed each time the function is activated.
Entering security code before initial use
The first time the function is used, a security code must be selected. This code can then be used to deactivate private locking if the selected PIN code has been forgotten or lost. The security code functions as a PUK (security) code for all PIN codes used for private locking.
Save the security code in a safe place.
To create a security code:
- Tap the button for private locking in Function view.
> A pop-up window will appear.
- Enter the desired security code and press Confirm.
> The security code is saved. The private locking function is now ready for activation.
Activating private locking
- Tap the button for private locking in Function view.
> A pop-up window will appear.
- Enter the code you would like to use to unlock the trunk lid and tap Confirm.
> The trunk lid will be locked. A green indicator light will illuminate next to the button in Function view to confirm locked status.
Deactivating private locking
- Tap the button for private locking in Function view.
> A pop-up window will appear.
- Enter the code used for locking and tap Confirm.
> The trunk lid will be unlocked. The green indicator light next to the button in Function view will go out to confirm unlocked status.
Forgotten PIN code
- If you have forgotten your PIN code or entered it incorrectly more than three times, the security code can be used to deactivate private locking.
- If the vehicle is unlocked via the Polestar 1 app, private locking will be automatically deactivated.
Forgotten security code
If you have forgotten your security code, contact Polestar Customer Support for assistance deactivating private locking.
Automatic locking when driving
- For safety reasons, the doors and trunk lid will automatically lock when the vehicle starts driving.
- The doors can still be opened from the inside during automatic locking when driving. Depending on lock settings, either all doors will be unlocked or only the door that is opened will be unlocked.
For safety reasons, all of the vehicle’s doors will unlock in the event of a collision. This will only happen if one or more of the safety systems has been triggered.
Digital Key
Downloading Digital Key
Digital Key is available for iOS and Android. Download it free of charge from Apple Appstore or Google Play.
- Log in to the app with your Polestar ID.
- Follow the instructions in the app.
Active digital key
To use Digital Key, you must have an active digital key. The digital key is connected to the user’s Polestar ID. Open the app to check if the digital key is active. For more information, contact Polestar Customer Support.
Lost phone or resale of vehicle
Contact Polestar Customer Support to delete the digital key from the system.
Key
- The key is used to lock and unlock the doors and trunk lid. The key or phone must be in the vehicle in order to start the engine.
- The key is not physically used to start the ignition because the vehicle is equipped with keyless start (Passive Start). The key or phone only needs to be in the front section of the passenger compartment.
- The keys can be linked to different driver profiles to store personal settings in the vehicle.
The key has four buttons, one on the left side and three on the right.
Locking – Press once to lock the doors, trunk lid and fuel filler door and arm the alarm.
Unlocking – Press once to unlock the doors and trunk lid and disarm the alarm.
Trunk lid – Press and hold to open the trunk lid mechanically using the preloaded springs.
Panic alarm – Used to attract attention in emergency situations. Press and hold the button for at least 3 seconds or press twice within 3 seconds to activate the turn signals and horn. To deactivate, wait at least 5 seconds and press the button again. If no action is taken, the panic alarm will deactivate automatically after 3 minutes.If anyone is left in the vehicle, make sure that power to the power windows is cut off by always taking the key with you when you leave the vehicle.
Be aware of the risk of locking the key in the vehicle.
- If the key is left in the vehicle, it will be deactivated when the vehicle is locked and the alarm set using another valid key. The key will be reactivated when the vehicle is unlocked.
Interference
Electromagnetic fields or obstructing objects may interfere with the key’s functions for keyless start and keyless locking and unlocking.
Avoid storing the key near metal objects or electronic devices, e.g. phones, tablets, laptops or chargers – preferably no closer than 10-15 cm (4-6 in.).
If you experience interference, use the key’s detachable blade to unlock the vehicle and then place the key in the backup reader in the tunnel console cupholder to disarm the alarm and start the vehicle.
When the key is placed in the cupholder, make sure there are no other vehicle keys, metal objects or electronic devices (e.g. phones, tablets, laptops or chargers) in the cupholder. Multiple vehicle keys close to each other in the cup holder can disrupt their functionality.
California Proposition 65
Operating, servicing and maintaining a passenger vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
Lock confirmation settings
To change the locking response settings:
- Tap Settings in the center display’s Top view.
- Tap .
- Tap Visible Locking Feedback to select when the vehicle should provide a visible response:
- Lock
- Unlock
- Both
Or turn off the function by marking Off .
- Select to receive an audible response when locking the vehicle by marking Audible Locking Feedback.
To change the settings for folding door mirrors when locking:
- Tap Settings in the center display’s Top view.
- Tap .
- Select Fold Mirror When Locked to activate or deactivate the function.
Lock indication
Exterior confirmation
Locking
- The turn signals will flash once and the door mirrors will fold in to confirm the vehicle is locked.
Unlocking
- The turn signals will flash twice and the door mirrors will fold out to confirm the vehicle is unlocked.
Both doors, trunk lid and hood must be closed for confirmation to be given.
Lock and alarm indicators on the dashboard
The locks and alarm indicator will display the status of the locking system:
- One long flash indicates locking.
- When the vehicle is locked, this will be indicated by short, pulsating flashes.
- Rapid flashing after disabling the alarm indicates that the alarm has been triggered.
Lock buttons with indicator lights in front door.
Illuminated indicator lights in both door lock buttons indicate that both doors are locked. If any door is opened, the lights in both doors will go out.
Other indicators
The approach lighting and home safe lighting functions may be activated when locking and unlocking.
Locking and unlocking
- with the buttons on the key
- with the detachable key blade (if the battery in the key is discharged)
- with your phone (Digital Key)
- keyless (Passive Entry), the key or phone must be within range
- from inside the vehicle using the lock controls in the doors
- remote unlocking with the Polestar 1 app
Locking and unlocking from inside the vehicle
Central locking
Button with indicator light for locking and unlocking in driver’s door.
- Press the button to unlock both doors and the trunk lid.
Alternative unlocking method
Alternative unlocking method using door opening handle.
- Pull either of the door inside opening handles and release.
> Depending on the key settings, either both doors will be unlocked or just the selected door will be unlocked and opened.
> To change this setting, tap SettingsMy CarLockingRemote and Interior Unlock in the Top view of the center display.
- Press the button (both doors must be closed).
Both doors and the trunk lid are locked.
Locking and unlocking using Digital Key
For keyless locking or unlocking of the vehicle to be possible, the phone must be within a 5 meter (16.4 feet) radius from the vehicle.
- Start Digital Key and make sure that Bluetooth is activated.
- Lightly press the marked button on the door handle or tap Lock/unlock in the app.
> The handle will be extended and the door can be opened.
Lightly pressing the protrusion on the door handle will lock the vehicle and the door handle will retract automatically. Do not push in the handle. Pushing in the handle will prevent the vehicle from locking.
The trunk lid can be unlocked by making a kicking motion behind the left-side rear tire.
Be aware of the risk of locking your key or phone in the trunk when closing the lid.
If it is not possible to unlock or lock the vehicle with Digital Key:
- Check that the phone is not blocked in e.g. a thick bag.
- Make sure that Bluetooth is enabled and that the phone is paired with the vehicle.
- Make sure that the Digital Key app is not shutting down due to battery-saving settings in your phone. Contact your phone service supplier if you need assistance.
- Try tapping Lock/unlock in the app.
- Make sure that there is an active digital key.
- Try disconnecting Wi-Fi. Some Wi-Fi connections can block authentication of the digital key.
- Try moving the phone a little closer or further away from the vehicle. The vehicle may be interpreting the phone as being inside the vehicle or too far from the vehicle.
- Try to restart the app.
- If the Bluetooth connection isn’t working, try deleting your phone’s stored information (clearing your cache memory). Contact your phone service supplier if you need assistance.
For more information, contact Polestar Customer Support.
Locking and unlocking using the key
Locking using the key
- Press the button on the key to lock the vehicle.
To activate the locking sequence, both doors and the tailgate must be closed.
Be aware of the risk of locking the key in the vehicle.
- If the key is left in the vehicle, it will be deactivated when the vehicle is locked and the alarm set using another valid key. The key will be reactivated when the vehicle is unlocked.
Locking when the trunk lid is open
If the vehicle is locked and the trunk lid is still open, make sure that the key is not left in the trunk when the trunk lid is closed and the entire vehicle is locked.
Unlocking using the key
- Press the button on the key to unlock the vehicle.
Automatic relocking
If none of the doors or trunk lid are opened within two minutes after being unlocked, they will automatically relock. This function reduces the risk of inadvertently leaving the vehicle unlocked.
Key not working
Move closer to the vehicle and try to unlock it again.
If the key is not working to lock or unlock the vehicle, its battery may be discharged. Use the detachable key blade to lock/unlock the driver’s door instead.
Locking and unlocking with detachable key blade
Unlocking
- Push the button and pull out the driver’s door handle until the locking cylinder is visible.
- Put the key in the lock cylinder.
- Turn clockwise 45 degrees.
- Turn the key blade back 45 degrees to its original position. Remove the key from the lock cylinder and release the handle.
- Pull the door handle.
> The door will open.
Disarming the alarm and starting the vehicle
When the door is unlocked using the detachable key blade and then opened, the alarm will be triggered.
Location of the backup key reader in the cup holder.
Turn off the alarm by:
- Place the key on the key symbol in the backup reader in the bottom of the cupholder in the tunnel console.
- Turn the start knob clockwise and release it.
> The alarm signal will stop and the alarm will switch off.
Locking
The doors have a lock mechanism in the side of the door that must be pushed in using the key blade. The door will then be locked mechanically and cannot be opened from the outside.
The doors can still be opened from inside.
Manual door lock.
- Remove the detachable key blade from the key. Insert the key blade into the opening for the lock mechanism and push the key in as far as possible, about 12 mm (0.5 in).
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The door can be opened from both the outside and the inside. |
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The door cannot be opened from the outside. To return to position A, open the door using the inside door handle. |
The doors can also be unlocked by pressing the unlock button on the key or the central lock button in the driver’s door.
The door’s lock controls only lock that specific door, not both doors simultaneously.
Private Locking
- The trunk lid can be locked using the private locking function, e.g. when the vehicle is left at a workshop or with a valet. This function prevents the trunk from being opened.
- The function button for private locking is located in the center display’s Function view. Depending on the current status of the lock, Private Locking Unlockedor Private Locking Locked will be displayed.
Starting the vehicle using Digital Key
- Make sure Bluetooth is enabled in your phone.
- Start the Digital Key app.
- Make sure that keyless start is calibrated and enabled in the app’s settings.
- Make sure that Enable start is activated.
> The vehicle can now be started using the start knob.
If it is not possible to start the vehicle with Digital Key:
- Try tapping Enable start in the app and turning the start knob.
- Check that the phone is not blocked in e.g. a thick bag.
- Make sure that the Digital Key app is not shutting down due to battery-saving settings in your phone. Contact your phone service supplier if you need assistance.
- Make sure that there is an active digital key in the app.
- Make sure that the Digital Key app is updated to the latest version by going to app settings. Also check if the app wants to update the vehicle’s software. Update software if new software is available.
- Recalibrate the Digital Key app in the app’s settings.
- Make sure that Bluetooth is enabled. If the Bluetooth connection isn’t working, try deleting your phone’s stored information (clearing your cache memory). Contact your phone service supplier if you need assistance.
- Try to restart the app.
For more information, contact Polestar Customer Support.
Unlocking the trunk lid from inside the vehicle
- Press and hold the
button on the dashboard.
> The trunk lid will open.
Unlocking the trunk lid using the key
- Press and hold the key’s button (about 1.5 seconds).
> The trunk lid is unlocked, while the side doors remain locked and their alarm functions armed.
> The lock and alarm indicator on the dashboard will go out to indicate that the vehicle is no longer fully locked.
> If the trunk lid is not opened within 2 minutes, it will be relocked and the alarm armed.